Service outsourcing refers to a management mode in which an enterprise outsources its non-core business and uses the best specialized team from outside to undertake its business so that it can focus on its core business to achieve cost reduction, efficiency improvement, enhancement of the enterprise's core competitiveness and resilience to the environment. It includes business process outsourcing (BPO), information technology outsourcing (ITO) and knowledge process outsourcing.
A service outsourcing company is a service outsourcing provider that provides service outsourcing services to its customers based on medium- and long-term service contracts it has signed with service outsourcing contractors.
Service outsourcing business refers to information technology outsourcing services (ITO) and business process outsourcing services (BPO) provided by service outsourcing enterprises to their clients. Including: business transformation outsourcing, business process and business process service outsourcing, application management and application services, such as business application outsourcing, basic technology outsourcing (IT, software development and design, technology research and development, integration of basic technology platforms and management integration) and other classifications
Service outsourcing is divided into information technology outsourcing services (ITO) and business process outsourcing services (BPO), which are both based on the IT technology-based service outsourcing, ITO emphasizes technology, more involved in cost and service, BPO more emphasis on business processes, to address the effectiveness of the business and operational efficiency issues related to the BPO often involves a number of business guidelines and often have to contact the customer, so the significance and impact is more significant. The classification and content of service outsourcing is shown in the table below.
Not only does the IT industry need BPO, but every business of BPO cannot be supported by the IT business, thus generating IT outsourcing opportunities.BPO is more of a business partnership and focuses more on the effectiveness of the business.
Information Technology Outsourcing
System Operation Services: Processing and Integration of Banking Data, Credit Card Data, All Kinds of Insurance Data, Insurance Claims Data, Medical / Physical Examination Data, Taxation Data, and Legal Data (Including Information)
System Application Services: Information Engineering and Process Design, MIS Services, Remote Maintenance, etc.
Basic Technology Services: Undertake technology research and development, software development and design, integration of basic technology or basic management platform or management integration, etc.
Business Process Outsourcing
Enterprise Internal Management Services: Provide client companies with all kinds of enterprise internal management services, including logistic services, human resources services, payroll and welfare services, accounting services, finance centers, data centers, and other internal management services, etc.
Enterprise business operation services: provide customer enterprises with technology research and development services, sales and wholesale services, product after-sales service (after-sales telephone guidance, maintenance services) and other business processes
Supply Chain Management Services: provide customer enterprises with purchasing, transportation, warehousing/inventory of the overall program services
Based on the geographic distribution of the outsourcing contractor, the service outsourcing is divided into the following categories According to the geographical distribution of service outsourcing contractors, service outsourcing is categorized into three types: offshore outsourcing, nearshore outsourcing and inbound outsourcing. Offshore outsourcing refers to the fact that the transferor and the recipient of the service are from different countries and the outsourcing is done across borders; nearshore outsourcing refers to the fact that the transferor and the recipient are from neighboring countries, which are likely to speak the same language, are culturally similar, and usually offer a certain degree of cost advantage; inbound outsourcing refers to the fact that the transferor and the recipient of the service are from the same country and the outsourcing is done within the country. In-country outsourcing means that the transferor is from the same country as the recipient of the services and the outsourced work is done in-country.
Broad definition
The delegation of responsibility for the ongoing management or development of a service to a third party under a services agreement, as defined by the WTO's General Agreement on Trade in Services (GATS), which divides services into 12 sectors, namely business services, communication services, construction and related engineering services, distribution services, education services, environmental services, financial services, health services, tourism services, recreation and sports services, transport services, and cultural and sports services. cultural and sports services, transportation services, and other services. Outsourcing of services can be categorized by these 12 sectors.
Other definitions and classifications of service outsourcing are: service outsourcing is categorized according to the motivation of service outsourcing into: strategic outsourcing, strategic outsourcing, and transformational outsourcing
Domestic outsourcing service companies at present include Bleum Software Bleum in Shanghai, Neusoft International in Beijing, and Neusoft Group Neusoft in Shenyang. Outsourcing company refers to a general term for a category of companies that help other companies and enterprises to afford a part of their business work.