In order to do a good job in the "Civil Aviation Southwest Regional Administration relocation office area project network system server and storage equipment" project acceptance, system integration, system debugging and system commissioning, our company shall provide relevant technical support and services for this project according to the terms of this "after-sales service commitment letter". The company shall provide the relevant technical support and services for this project according to the terms and conditions stipulated in this After-sales Service Commitment.
I. General
1. Our company for the project through the following forms of technical support to the user
1) on-site maintenance and technical support, in the receipt of the fault notification, will respond within two hours, and timely arrangement of engineers according to the situation for elimination, including remote debugging and on-site support, according to the user's needs 8 hours to arrive at the scene of the failure. User demand 8 hours to arrive at the scene of the failure, engineers will be in the repair process of technical introduction and guidance.
2) Through the exchange of emails, phone calls, faxes, to answer the user in the use of the technical problems encountered.
3) Regularly visit the user during the warranty period to understand the use and maintenance of the system.
4) Users can communicate with the company's technical staff through the Internet.
2. Our company promises to provide the following system services
1) Our company promises that the ibm equipment used in this project are entitled to ibm manufacturers to provide three years of free warranty, and enjoy ibm manufacturers to provide 7 × 24 hours after-sales service.
2) Our company for this project to provide the system must be wearing parts, consumables, tools, etc., and all hardware to provide three years of free warranty service, the warranty period from the date of completion of the system installation, acceptance.
3) After the expiration of the warranty period, the company will continue to provide five years of technical services and product support services, in the service of the expenses incurred only the cost of fees.
The second equipment technical support services
1. Product delivery
1) Arrival acceptance
After the goods arrived, the relevant personnel of the company arrived at the scene, to the user to show the ibm equipment manufacturers proof of supply at the same time with the user *** with the acceptance to ensure that the goods with the number of orders, the specification is consistent. At the same time to invite ibm manufacturers Chengdu branch of the relevant personnel to participate in the acceptance of the work.
2) Product installation and commissioning guidance
Our company is responsible for the provision of product installation and commissioning guidance, and is responsible for the coordination of work with the product manufacturer.
2. Technical support services during the warranty period
1) Our company is responsible for the equipment in the warranty period of the quality of equipment performance free of charge, the quality of equipment (including the use of the party's human damage factors, except for) gratuitous repair or replacement. Our company provides "7 × 24 hours telephone support services", timely dispatch of technicians to repair damaged equipment.
2) Warranty period, regularly send technicians to the relevant departments of the use of units to understand the use of equipment, to deal with the problems found. 3. technical support services after the warranty period
After the expiration of the warranty period, continue to be responsible for the maintenance of the system equipment and technical support, and to provide high-quality and rapid service. After the expiration of the warranty period of maintenance and technical support services are charged only the cost of fees.
Third, the response time and mode
Party B is responsible for the installation of equipment after the supply guidance, guidance to Party A's specialized installation group and the installation of specialists, and provide 24-hour telephone technical support services. Our company promises to respond within 2 hours after receiving Party A fault repair notification, within 8 hours to arrive at the user's site and solve the problem;
1. Key issues
Description:
Any problem that affects the operation of the system, resulting in business interruption.
Support:
1) Engineers immediately go to the fault location to solve the problem or propose the cause of the fault;
2) After troubleshooting the fault, provide a detailed fault report to the user side in the form of an electronic document and in writing, including the cause of the fault, troubleshooting methods, etc.
2.
2. Important Issues
Description:
Any issue that affects the operation of the system, but does not cause business interruption. Problems such as improper system configuration.
Support:
1) If the reasons affecting the operation of the system are well known and the user can solve the problem under the guidance of engineers, immediate telephone support to solve the user's problem;
2) for the need to solve the problem on-site, the engineers will be promptly arrived at the scene, so that the application system to achieve the best use of the state;
3) Failure to solve the problem, the company will be electronic documents. After troubleshooting, the company will provide users with a detailed fault report in the form of electronic documents and written, including the cause of the fault, troubleshooting methods.
3. Ordinary problems
Description:
Does not affect the operation of the system, just adjust the parameters, add features and other issues.
Support Mode:
1) For problems that need to be solved in person, respond immediately and arrange for an engineer to go to the fault location as soon as possible to solve
the problem.
2) do not need to solve the problem in person, within 2 hours to respond, and provide full telephone technical support services,
After the troubleshooting, the company will provide a detailed report to the user in the form of electronic documents and written.
Four, training
1. Training requirements
1) to the project department designated personnel training, and in the project department designated personnel no doubt, can operate alone after the signing of the confirmation can be considered the end of guidance.
2) Provide the necessary written training materials.
2. Training content
1) Installation, commissioning, operation, testing, diagnosis, maintenance, management of the system
2) Understanding of the equipment topology and operation mechanism
3) grasp the meaning of the display lights on the front panel of each device
4) Familiar with the startup and shutdown of all equipment
5) Implementation of the device's first-line Diagnose, troubleshoot and take appropriate action
6) File and report equipment problems to the appropriate personnel to avoid recurrence in the future
V. OTHER
1) Users can enjoy the after-sales service commitment provided by our company and the manufacturer's standard warranty service commitment in China at the same time.
2) The services provided by the company and ibm original standard warranty services complement each other, such as the two service commitments are in conflict with the user can give priority to choose a more favorable side of the service.
Company name: xxxxxxxxxx Technology Co. and construction" project bidding, if we are fortunate to win the bid, thank you very much for the jury and the construction unit's trust, in the process of construction and construction of the project, in addition to responding to all the terms of the bidding documents and performance of the contract content, and the after-sales service of the project to make the following commitments:
1, bidding for the products belong to the national provisions of the "three packages" scope, and guarantee that the products will not be used in the construction of greenhouses. "range, and ensure product quality assurance period is not less than" three packages "provisions; quality assurance period commitment is better than the national" three packages "provisions, according to the supplier's actual commitment to implementation;
2, bidding for products have Professional after-sales service organizations, and will be clearly stated in the bidding documents, with the manufacturer's after-sales service commitment;
3, after the completion of the project, we will be responsible for the quality of the project for one year of free warranty, quality service, to achieve our faithful commitment; truly first-class construction, create a first-class quality of service purposes;
4, we ensure that the completion of the project, certified by the relevant departments within two working days after the completion of the project. Department certified within 2 working days after the bidding party to provide door-to-door "centralized" training services to ensure that the use of people in the operation of a full understanding of the product performance, the use of specifications; to eliminate hidden accidents, improve efficiency;
5, telephone consultation: in the quality of the warranty period to provide technical assistance telephone, to answer questions encountered in the use of bidders, in a timely manner for the bidder in the The use of the problems encountered in a timely manner for the bidding party to put forward proposals to solve the problem;
6, on-site response:
6.1 We received the repair notice, telephone consultation can not be resolved, we are committed to arrive at the scene within 24 hours to deal with, to ensure that the product is working properly;
6.2 can not be resolved within 24 hours will be provided within 24 hours of the spare products so that the bidder can use them normally. If the fault is not solved within 24 hours, the bidding party has the right to deal with the fault by itself, and the costs incurred are deducted from the quality warranty;
6.3 In the event of an emergency repair accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notification;
6.4 For the quality problems related to safety, in accordance with the "Regulations on the Administration of Quality of Construction Works", we will immediately report and take precautionary measures in time.
7, outside the warranty period service commitment: after the quality assurance period, we also provide free telephone consulting services, and commitment to provide product maintenance services;
8, such as the bidding party has a product upgrades, updates, replacements, maintenance and other needs, we are committed to providing after-sales service at a favorable price.
The above is our after-sales service commitment to the project, if we can not meet the requirements of the Party and our commitment to the standard, in the after-sales service to the bidding party to cause huge losses, we are willing to be penalized by laws and regulations; bear the responsibility for this, and compensate for all the economic losses caused by this.
Commitment unit: xxxxxx company
Authorized representative:
xxxx year xx month xx
Various products after-sales service commitment 3With the "to provide customers with the most satisfactory products and services," the business purposes, the Shanghai Qingheng Electronic Technology Co. Solemnly promise: in order to ensure that the advanced nature of the equipment, reliability, stability at the same time, and constantly improve the quality of service, from the sale to the after-sales delivery, debugging open, equipment maintenance and management, technical services, technical training of users and other aspects, to ensure that the customer can get the best service, so that the customer is satisfied, at ease.
1, to ensure that the equipment packaging in line with the moisture-proof, rain-proof, rust-proof, anti-corrosion and shock-proof requirements, clear and error-free marking, so that the goods arrived at the scene in a safe and timely manner.
2, high-quality, fast technical services to better ensure the normal operation of the equipment, timely answers to user questions, to help users solve problems, the company's maintenance center and maintenance outlets around the world, responsible for the opening of the local, maintenance and technical advice and other services. Maintenance center by a full-time engineer is responsible for providing free technical consulting services for customers at any time.
Guarantee that after receiving the user's fault phone, Jiangsu, Zhejiang, Shanghai and Anhui Province within 24 hours to the scene, other areas within 48 hours to the scene, and within 24 hours to solve the problem.
The company's maintenance center has a 24-hour telephone service, by a full-time engineer to accept user calls, to ensure that the user in the use of equipment 's process, timely technical support.
Dedicated telephone line: 021-611xxxx 24-hour phone: 15900xxxxx
3, free of charge for the user to debug, open
Engineers are responsible for the site of the equipment installation, commissioning, opening, testing. After successful commissioning of the equipment, the supplier should be written to the user to provide test results, after obtaining the user's consent to the supply side of the technical staff can be withdrawn from the scene.
4, regular inspection
My company will inspect the system for one of the routine maintenance work, that is, the company organizes a half-yearly inspection of the equipment running. Company inspection engineers and technicians are mainly involved in the design staff. And listen to the user maintenance personnel to reflect the problems and suggestions, and constantly improve the product hardware and software functions and quality.
5, warranty period
Warranty period: the contract under the warranty period for the equipment installation and commissioning of 18 months after the success. Warranty period (in addition to natural disasters and man-made damage) parts, components costs, travel expenses are borne by the supplier.
6, lifelong maintenance, to ensure that the interests of users
Shanghai Qingheng Electronic Technology Co., Ltd. equipment from the date of acceptance of the opening of the normal conditions (excluding natural disasters and man-made damage), weighing the body of the part (steel structure) warranty for three years, the electrical part of the warranty is free of charge for 18 months. Outside the warranty period, the company provides lifelong paid services.
7, the establishment of user profiles, improve product quality
The company's maintenance center in addition to carrying out user technical consulting services, but also responsible for accepting and collecting user complaints and consulting information, to ensure that the user's questions and requests can be dealt with in a timely manner, and to deal with the situation for tracking and verification. At the same time to establish a user file to record the use of the product, for the future quality improvement of the product to provide a basis. We will continue to strive for excellence, to provide customers with the most satisfactory products and services.
8, the company's spare parts library, can provide users with XX years of use, to provide spare parts at the most favorable price.
9, requirements and recommendations
As a user of Shanghai Qingheng Electronic Technology Co., Ltd, we thank you for your trust in our company, you have any suggestions and requirements of our products should inform us in a timely manner, at the same time, should be in accordance with the company's various types of products manuals and maintenance manuals for regular maintenance, equipment failures should be notified to the company's various to the maintenance staff to achieve Timely detection and timely treatment, and do a good job of equipment running station daily records, we believe that through the two sides of the communication and cooperation, will certainly maintain good equipment.
After-sales service commitment of various products 4xxxxx Instruments and Equipment Co., Ltd. on the bidding Nanyang Polytechnic Institute of Industrial Microbiology Key Laboratory Construction Project, the third package of the 11th name: stainless steel vertical autoclave sterilizers, model: ldzx-50kbs, manufacturer: Shanghai Shenan Medical Equipment Factory, the sale of the product after-sales service to make the following commitments:
A service mode
2, on-site support: through the phone can not diagnose the fault, will arrange for engineers to go to the scene to analyze the cause, develop programs, troubleshooting.
Second, the service commitment
1, the service response in a timely manner;
2, to solve the problem effectively;
3, the service process specification;
4, the service content is comprehensive.
The equipment provided by the company are not less than the specified warranty period, such as quality problems during this period, the company will send specialized engineers, respond within 1 hour, arrive at the scene within 16 hours, 24 hours to solve the problem, such as within 24 hours can not be resolved, the same day to give the appropriate product replacement to ensure that the equipment runs normally.
Three, after-sales service content
1, the product warranty period free of charge warranty, five years maintenance. Warranty period in the product installation is completed on the date of acceptance. Warranty period after the expiration of a reasonable charge according to the situation, see the spare parts charges.
2, each service is completed, will be submitted to the customer formal after-sales service report.
3, service plan: see the contents of the tender documents.
4, spare parts: see details of the tender documents preferential spare parts.
5, contact: see the tender documents after-sales service outlets.
6, installation and commissioning: free of charge to provide the installation and commissioning of goods, according to the scheduled program and the user's actual needs, the development of installation programs and installation and commissioning....
7, information: installation is complete, free of charge to provide the necessary documentation and all the information about this project. Fourth, the preferential conditions
equipment product warranty period, my company will take advantage of the permitted time (holidays) free of charge on the implementation of the product at least four times a year for regular inspections, timely resolution of the problem, free of charge to customers worries.
Bidding unit seal: xxxxxx apparatus and equipment limited company
Authorized representative signature:
Various products after-sales service commitment 5Dear users:
Thank you for purchasing the relevant goods in the company, in order to make you more satisfied with our services, in your purchase of the relevant goods in the company, the company promises you the following:
2, hardware warranty: xxxx computer company promises you, where the company purchased the assembly computer, are enjoying the national electronic products three packages of services.
3, professional assembly: the computer company strictly in accordance with the assembly procedures and processes to ensure that the computer installed quality.
4, honest and trustworthy: xxxx computer company adhere to the "integrity-based, quality first" purpose. Such as after-sales service in the process of goods in the company's staff have cheated the customer's behavior, the customer can directly to its complaints, to ensure that the customer a satisfactory answer.
5, technical support: Where in the company to buy assembled computer customers, if in the use of any technical problems encountered in the process, the company will provide customers with the correct solution to the problem.
6, after-sales service: a, in the city: hardware to provide the first year (within working days) door-to-door service, the next two years (within working days) repair service; software to provide five times (within working days) door-to-door service.
b, outside the city (including suburbs): hardware to provide the first year (working days) door-to-door service, after two years (working days) repair service; software to provide five times (working days) door-to-door service, only to charge the round-trip fare.
A variety of products after-sales service commitment 6
First, we ensure that the results of the winning bid to determine the equipment allocation and price supply.
Second, quality assurance: we provide equipment for all new equipment (including parts), and equipment parts are the original configuration of the product factory, the quality of equipment in line with national quality testing standards, we provide all the equipment have the relevant national or industry certification.
Third, packaging: we provide equipment will be strictly in accordance with the standard packaging intact, and commitment to arrive at the designated site completely undamaged. Due to poor packaging caused by corrosion, damage and loss of goods are borne by us.
Fourth, acceptance: we promise that the equipment supplied by the normal boot, random spare parts, spare parts, manuals and related information is complete. If there is any problem during the acceptance process, we will strictly follow the national "three packages" policy.
Fifth, the service commitment for this project:
1, we are committed to free equipment sent directly to the user's designated location, to achieve the "door-to-door" service. 2, the bidding product will be the full implementation of the relevant departments of the state promulgated the "responsibility for the repair, replacement and return of electronic goods" (hereinafter referred to as the "national three packages"), and the "three packages. Free return within seven days of failure
Within seven days from the date of purchase (based on the date of the official purchase invoice, hereinafter referred to as the "purchase date"), if the host computer of the product you purchased has any of the performance failures listed in the National Three-Package Agreement, you can choose to return it, exchange it for a new one, or purchase a new one. Within 7 days (inclusive) from the date of purchase, if the main unit of the product you purchased has any of the performance failures listed in the "National Three-Package Provisions", you can choose to return the product, exchange it or repair it. If you choose to return the entire machine, we will be in accordance with the purchase price (to the official purchase invoice price shall prevail, the same below) a one-time refund of the purchase price.
2). Free repair or replacement of faults within eight to fifteen days
From the eighth to the fifteenth day of the purchase date (inclusive), if the host of the product you purchased has a performance fault as listed in the "National Three-Package Requirement", you can choose to replace or repair the product. If you choose to replace the whole machine, we will replace the product with the same model and specification free of charge, or not less than the original product performance.
3). The whole machine within a year of the same fault repair twice still can not be normal use can be replaced free of charge
Since the purchase date of the machine within one year (including), if you buy the product host "national three packages of provisions" listed in the performance of the failure, and after two repairs can not be normal use, you can choose to replace the machine or faulty parts repair. If you choose to replace the whole machine, with the repair records provided by the authorized service agencies, we are responsible for free replacement of the same model and specifications of the product or not less than the original product performance.
3, we are responsible for purchasing the unit's operation, maintenance personnel free of charge for technical guidance and training, commitment to each unit to train three to five "four understand the four will" personnel. Specifically see the "training program".
4, our supply of equipment (since the date of the two sides on behalf of the signing of the system acceptance report) Tsinghua Tongfang computers to provide five years of free machine warranty and five years of free door-to-door service; dell notebooks and d-link switches to provide three years of free warranty and three years of free door-to-door service; tcl cable to provide fifteen years of free warranty and five years of free door-to-door service.
The quality warranty period is calculated from the date of acceptance by the user unit, minus the time delayed due to repair occupancy, no spare parts pending repair. The last day of the quality warranty period for the statutory vacations, to the next day of the vacation as the last day of the quality warranty period.
5, "one-stop" service: that is, the user has a service demand directly dial: 0523-84931881 (Jingjiang Wanwei), do not need to make other calls, the next fault confirmation, booking home time, door-to-door service, satisfaction visits and so on by our service system to complete, to reduce the user "The company's products and services have been widely recognized as one of the best in the world for their quality and reliability.
6, 0 hour phone response, 30 minutes to arrive at the scene to repair
In the service period, the emergence of hardware failures within the scope of the service responsibility, after you call the service line, the authorized service agency will be in receipt of your request for repair 0 hours to respond to the request within 30 minutes to arrive at the scene to repair.
7, 24 hours to repair the fault
In the product service period, if the product belongs to the service responsibility within the scope of the hardware failure, the authorized service agency will be since you report repair within 24 hours (including) to repair the fault, if more than 24 hours, the authorized service agency will provide standby.
8, 7 days * 8 hours of work
Authorized service providers of the normal business hours are: Monday to Sunday, 8 hours a day (subject to local working hours), holidays as usual.
9, hotline consulting services
If you use the product in the use of technical issues related to the need for advice, you are welcome to call the product's random information marked service 400 or 800 line, by professional engineers to provide you with professional answers, or log on to the relevant product Web site to obtain related services.
10, spare parts replacement service
The project after-sales service station for the project is equipped with a 2-3% ratio of spare parts inventory, can provide users with effective spare parts replacement services, once the user equipment parts failure, after-sales service station will use the spare parts inventory to help the user to complete the spare parts replacement. If the use of poor quality replacement parts to the user caused by the loss of our side to bear.
11, special tips
In order to ensure the safety of your data, please back up your own data in a timely manner that you consider important. We are not responsible for providing data backup and recovery services, and do not bear the corresponding legal responsibility.
12, the user return visit program
In order to prevent the service commitment to the form, we provide a combination of telephone return visit and door-to-door return visit, regular operation or maintenance personnel to take the initiative to greet and coordinate the resolution of user feedback issues, to ensure that the monthly telephone return visit, quarterly door-to-door return visit, and each inspection of not less than 100 units. And the results of each visit will be recorded on the visit card, both sides stay a copy of the archives.
13, the warranty period outside the service commitment
After the warranty period, the authorized repair station is still responsible for the bidding equipment after-sales service work, 7 days * 8 hours of work, 0 hours to respond to the door-to-door repair within 30 minutes, need to charge the cost of materials and door-to-door service fee. And commitment to material costs charged at the time of the actual cost of the market.
15, complaint phone
Tsinghua Tongfang complaint phone: xxx, contact person: xxx
16, we promise to provide users with lifelong technical support services