First, understand the policies and trends of medical insurance.
Xuzhou Medical Insurance WeChat official account regularly publishes the latest medical insurance policies, notices and trends to help citizens keep abreast of medical insurance-related information. By paying attention to the official WeChat account, citizens can keep abreast of changes in medical insurance policies and protect their medical insurance rights.
Two, query personal medical insurance account information
The official WeChat account provides the function of personal medical insurance account inquiry, and citizens can inquire about personal medical insurance payment records, balances, reimbursement records and other detailed information by simply entering the ID number or medical insurance card number. This makes it easier for citizens to know their medical insurance situation and make more informed decisions.
Third, online medical insurance reimbursement.
Through the official account of Xuzhou Medical Insurance WeChat, citizens can realize online medical insurance reimbursement. Citizens only need to fill in the relevant information according to the prompts and upload the necessary reimbursement materials to complete the reimbursement application. This greatly simplifies the reimbursement process and saves citizens' time and energy.
Four. Interactive consultation and complaint suggestions
The official WeChat account also has the function of interactive consultation and complaint suggestion, through which citizens can ask questions, suggestions or complaints to the medical insurance department. The medical insurance department will promptly respond to public questions, handle public complaints and provide better medical insurance services for the public.
To sum up:
The official account of Xuzhou Medical Insurance WeChat provides convenient and efficient medical insurance services for the public, so that the public can keep abreast of medical insurance policies, inquire about personal medical insurance account information and handle medical insurance reimbursement. Through this official WeChat account, citizens can enjoy more intelligent and personalized medical insurance services, which improves the satisfaction and convenience of medical insurance services.
Legal basis:
People's Republic of China (PRC) social insurance law
Article 72 provides that:
Set up social insurance agencies in the overall planning area. According to the needs of the work, with the approval of the local social insurance administrative department and the organization management organ, the social insurance agency may set up branches and service outlets in this overall planning area.
The personnel expenses of social insurance agencies and the basic operating expenses and management expenses incurred in handling social insurance shall be guaranteed by the finance at the same level in accordance with state regulations.
People's Republic of China (PRC) social insurance law
Article 74 provides that:
The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner.
The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement.
The social insurance agency shall timely, completely and accurately record the individual's personal rights and interests such as social insurance payment, employer's payment and social insurance benefits, and regularly send the personal rights and interests records to me free of charge.
Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consultation and other related services.