Stomatology after a busy year, the need for end-of-year summary, the following is what I have organized for you "Stomatology 2017 work summary", welcome to read, more information in the work summary column!
Stomatology 2017 work summary (a)Stomatology all medical and nursing staff in the hospital department, the hospital party committee and the functional departments under the leadership of the leadership of the hospital, conscientiously implement and carry out the hospital's work and activities, adhere to the scientific concept of development as a guide, and continue to emancipate the mind, update the concept of setting up a high degree of professionalism and responsibility, combined with the nature of the department's work to the hospital "three A" review work, to the hospital. Three A" review work as the focus, pragmatic, practical and hard work, better completion of the work of this section of the various tasks, and achieved better results, is summarized as follows:
First, "three A" review work summary
(a) review process and practice
In response to the hospital's formulation of the "three A" review work summary
In response to the overall goal of the hospital's "three A" review, the Department of Stomatology centered on the overall idea of "to protect the three A's, to strengthen the quality, and to promote the improvement of", and conscientiously publicize the importance of protecting the three A's, and to raise the awareness of the medical staff at all levels of the "three A" review, and to promote the development of the "three A's" review. Three A" review of the correct understanding of the review work and strengthen the connotation of service, service quality, improve the core competitiveness of the Department of organic combination. Through layers of mobilization, layers of mobilization; hard to grasp the real practice, strict investigation and strict management and other measures. The management level of the department and the overall quality of medical staff has improved substantially, and achieved better results in the three A review.From the beginning of this year, the Stomatology Department for their own work held several meetings of the department to seriously study the "three A review standards", find problems against the standards, layers of responsibility and a series of measures, starting from the departmental documents to establish and improve the department's "section chief duties," "attending physician duties," "resident duties," "hospital work system," "hospital work system," "hospital work system," "hospital work system," "hospital work system," "hospital work system," "hospital work system" and "hospital work system. Stomatology work system", "hospital communication system" and many other rules and regulations, and strict implementation of the "learning system", the implementation of the regular organization of the department staff to learn the system, the department arranges a weekly small lectures and other measures, so that all the work on the track of institutionalization, standardization and scientification. Since the mobilization meeting of the three A review in August 2011, we have been working during the day and memorizing at night, taking every assessment of the hospital inspection team seriously. Strict requirements, do not spare any weak details, in the examination after examination medical staff from the fear of examination fear of examination to the emergence of the phenomenon of "you test me," etc., the three A review as their own responsibility, in order not to lose points for the hospital as the goal. It is this spirit of responsibility for the three A so that we can successfully accept the review.
(B) the review of the achievements
1, through the three A review shows the Department of medical staff cohesion, hard work, not willing to lag behind, willing to dedication of the spirit of style, verified the Department of Stomatology is a special fighting team.
2, through the review of a variety of documents and information standardized into a book, so that there is a chapter to rely on; rationalize the management of some aspects of the department; standardize the stomatology hospital infection-related work system. So that the overall level of management of my department to improve.
3, through the review of the medical staff's service consciousness, service quality level. For patients to improve the awareness of active service.
4, through the review of the overall level of health care personnel of the three basic has improved substantially, most physicians skilled in the diagnosis and treatment of common oral diseases and diseases, standardize the basic operation and improve the ability to apply.
(C) problems and direction of improvement
1, the quality of service and connotation to be further strengthened, the process of review of the three A is a process of improvement, we create the enthusiasm and quality of service can be sustained is a big problem after the review of the three hospitals, but also to improve the competitiveness of the hospital is a big problem. To this end, we must always pay attention to unremittingly, according to the implementation of various rules and regulations to improve the quality of service to improve the competitiveness of our hospital services so that the quality of our hospital services to ensure that the level of the third level.
2, to further standardize the management of the department in the review process exposed deficiencies, such as the management of the ratio of clinical nursing staff; departmental instruments and equipment renewal, on the one hand, need to actively recommend to the leadership of the hospital, on the other hand, we have to scientifically allocate human resources and materials.
3, basic knowledge, basic theory, basic operation, although in the process of creating a greater improvement, but everyone passes there is still a long way to go, the next step at all levels of health care personnel still need to further grasp the third level of assessment, and further standardization of the basic operation and specialty operations, and strive for the majority of health care personnel to improve the whole, in order to adapt to the needs of the increasingly developing medical science.
4, to further strengthen the study of nurses related laws and regulations and communication skills.
Second, the progress of disciplines and scientific and technological innovation
Our outpatient clinic to further improve the secondary sub-specialties. Oral medicine, surgery, prosthodontics and orthodontics work to refine. Oral medicine, surgery, prosthodontics and orthodontics are comprehensively upgraded treatment means, change the previous single dental treatment, to provide patients with painless treatment, serial treatment and general practice, focus on the humanistic care of patients, strengthen the oral missionary, so that patients set up the concept of prevention-oriented, truly improve the quality of life of dental patients, and win a good reputation in the patients; the level of clinical diagnosis and treatment technology has been significantly improved. The level of specialized treatment has reached the leading level in the south, and the medical staff has combined with the clinical practice of stomatology to actively carry out scientific research, and the field of scientific research has been expanding and gradually deepened. This year, our department utilized the international advanced Swiss ITI implant system to carry out dental implant implantation of more than 20, for a variety of different needs of patients, obviously improving the level of the department; at the same time, the level of scientific research and technical level has been improved, in May this year, the department successfully hosted the annual meeting of the Hainan Provincial Stomatological Medicine, which was highly evaluated, and has been to the community and farms many times to carry out the publicity of knowledge of dental prevention and to carry out the health education of oral diseases, free clinic activities.
Third, improve service awareness, improve service attitude, focus on integrity services, enhance patient communication, build a harmonious doctor-patient relationship, and strengthen the construction of medical ethics.
Firmly establish the concept of lifelong struggle for the cause of ****anism, adhere to Marxism-Leninism and Mao Zedong Thought, adhere to the leadership of the Chinese ****anism party, and abide by the law. The vast majority of comrades to do the strict implementation of health care management laws, rules and regulations, to practice according to law, behavior. To "patient-centered, quality as the core" of the service idea has been further strengthened; carry out humanistic care and active service, to relieve the patient's suffering as their own responsibility, wholeheartedly for the patient's service concept for all the comrades of the door to carry out. This year, our hospital continues to further the construction of the wind, in-depth governance of medicine purchase and sale of commercial bribery, promote the activities of the hospital management year, the strict implementation of medical insurance policy. Developed in 2017 the party style of clean government construction and anti-corruption and corrective work opinions and corrective and governance of the field of medicine purchase and sale of commercial bribery work implementation plan, held a hospital "2017 governance of commercial bribery and corrective work conference" mobilization meeting, the departments are seriously carry out self-correction, my department to fight and investigate the act of small treasury, form Anti-corruption and advocate honesty, tree industry new wind atmosphere.
Fourth, the economic aspects
In 2017, the whole section staff focus on work effectiveness, improve service awareness, improve the level of service, and strive to carry out high-precision technology, to carry out gold-containing technology, the economic benefits increased significantly. The annual income of $1858,257.3, compared with last year's $1335,197.6, a growth rate of 39%, the outpatient workload increased by 25% compared with last year.
V. Problems
1, at present, the technical force of my department is still relatively weak, especially oral and maxillofacial surgery, I hope that the leadership to give my department in this area of support, including the introduction of talent, point-to-point help.
2, with the pace of construction of the international tourism island, economic development, the people's attention to the oral cavity is increasing, the requirements of the medical environment has also increased, such as: clean consultation room, spacious waiting room, television, drinking fountains, newspapers and magazines, and for the special use of special personnel in special clinics, VIP rooms.
3, at present, my department has more staff, less treatment chairs, the existing environment has not adapted to the development of the department, to expand the scale, improve the better environment, increase the greater economic benefits.
4, with the improvement of medical technology, the need to introduce more medical equipment, such as dental cleaning machine, light curing machine, high-speed turbine handpiece.
5, the scientific research ability is not enough, in the future work to actively carry out scientific research and innovative technology.
Stomatology 2017 work summary (II)**** Hospital Stomatology Section Section is a vibrant, courageous and dedicated collective. Along with the new inpatient building thriving, we have been working diligently for another year. In this year, we have always not forgotten the "all patient-centered" purpose, with their love, enthusiasm, sincerity to meet the needs of each surgical patients, and strive to create "social satisfaction, patient satisfaction, satisfaction with their own", the style of work to save lives and help the wounded The work style of saving lives and helping patients is carried out throughout the whole process of medical work. Under the leadership of the hospital, in close cooperation with the support of all sections, for the beginning of the year to develop the objectives of the plan, all medical staff to pay close attention to the implementation of the implementation of the implementation of the unremitting efforts to successfully complete the tasks, and achieved a double harvest of social and economic benefits.
First, to build the department culture, establish team spirit
Actively respond to the hospital's call, the department adhere to the monthly organization of medical staff to seriously study the medical laws and regulations, hospital rules and regulations, to accept the love of work and dedication to all kinds of medical ethics and medical education, and have a record of the discussion. Adhere to the patient-centered, quality-centered medical service concept, to adapt to the health reform, social development of the new situation, and actively participate in all political activities to serve the people and dedication to the community for the purpose of patient satisfaction as the standard, wholeheartedly for the people. Actively participate in all social welfare activities, and do more practical things for the people. Organize "science and technology, culture, health" three to the countryside activities, for the rich people, such as free medical examination. Love and dedication to the community, for the department to add color.
Second, patient-centered, first-class quality service
In their daily work, the medical staff always keep in mind the "patient-centered" service purpose, put themselves in the shoes of the patient to do everything to think differently "if I were a patient! If I were a patient". Reception of every surgical patient, do a good job, care for every patient, when the patient is admitted to the hospital, the medical staff at the door to warmly welcome, self-introduction, do a good job of all the work of appeasement, strengthen communication with patients, reduce the patient's fear of unfamiliar environments, and enhance the confidence in the surgical treatment. The director of the department often asked colleagues about the work of technology, attitude and patient requirements, the patient's comments and suggestions can be taken seriously, timely solution.
Third, standardize the overall medical, first-class management
Good management is the basis and premise of quality service, in order to make the management more standardized and professional, we adhere to the weekly plan, monthly summary. The establishment of a sound service objectives, consciously accept the patient and social supervision. In-depth development of holistic care, and actively play the responsible physician's subjective initiative, especially to strengthen the intraoperative care, post-operative guidance, the implementation of medical measures, the satisfaction survey of the department of physicians and other work, thus greatly enhancing the physician's sense of responsibility. In order to make the overall medical treatment more perfect, the department has organized all the doctors to study the knowledge about the overall medical treatment and the new theories of humanized treatment, evidence-based treatment and comfortable treatment. The department strictly implements the checking system and medical operation procedures, and no error or accident occurs. Strict implementation, management and monitoring of disinfection, sterilization and isolation measures. We pay close attention to the aseptic technical operation of medical staff, and do one person, one needle, one tube, one towel and one bandage for injection. Strict management of disposable medical supplies, disposable sterile syringes, blood transfusions, infusion sets, etc. After use, sterilization, disfigurement, incineration, six months of surgical incision infection rate <0.5%.
Fourth, improve the quality of physicians, training first-class talent
society continues to move forward and development, we y appreciate the comprehensive improvement of the comprehensive quality of medical personnel is an important part of the development of the department. We strive to cultivate a team with high cultural quality, good professional ethics and fine professional skills. First of all, we through uninterrupted learning to improve the theoretical level of medical profession, to do monthly business learning, quarterly operation assessment and "three basic" theory examination, not only that, medical staff in order to make their own cultural level to a higher level, in the busy schedule to actively enroll in a variety of training, from which everyone's way of thinking, Civilized manners, manners and temperament, etc. have been significantly improved in a subtle way. We believe that only by continuously improving the cultural quality, professional ethics, and professional skills of all physicians can we better serve and contribute to society.
Achievements such as the fruit of the golden autumn, although beautiful, but have quietly fall, in the taste of success at the same time, we should also be sober to see that there are shortcomings: in the management of consciousness but also bold innovation, perseverance; in the humanization of health care, surgical patient visits and health education is still a form; in the implementation of rules and regulations, there are still a small number of comrades indifference to consciousness; in the writing of the paper, In terms of medical research, there are not many projects; especially in the service attitude, patient satisfaction is still obviously insufficient. Patient's need is the scope of our service, patient's satisfaction is the standard of our service, patient's moving is the goal of our pursuit, quality service is never-ending. We will continue to sum up the experience, study hard, so that the service is more emotional and humane, for the hospital's service level to ascend to a new height.
Stomatology 2017 work summary (three)2017 annual work is coming to an end, in this year the stomatology department of all personnel in the school hospital under the guidance of the relevant leadership, in the relevant sections of the help, in line with the solution to the actual needs of the patient for the purpose of abiding by the rules and regulations of the school hospital for the principle of wholeheartedly serving the whole school as the fundamental, and strive to improve their own level of business, more successful completion of the work plan for this year. This year's work plan. 2017's status, progress and development mainly include the following:
1. Business development. Due to the special patient composition of the school hospital, the patients targeted by the Department of Dentistry mainly include two parts, one of which is the nearly 30,000 students enrolled in our university, and the other is the faculty and their families. For the student group, the services mainly include dental treatment, extraction and dental care; for the staff and their families, the services mainly include dental treatment, dental veneers and dental care. Different groups of patients are subject to different treatment methods and charges. This year, all members of the Department of Stomatology in line with the students responsible for the principle of hospital revenue, efforts to implement a multi-level diagnosis and treatment program, the maximum fulfillment of the school hospital stomatology department should be responsible for. As a result of these approaches, the annual outpatient clinic volume in 2012 reached 6,000 visits and cost about 100,000 yuan.
2. Personnel echelon construction. In order to enhance the vitality of the Department of Stomatology itself and maintain the inheritance of diagnostic and treatment techniques, this year the Department of Stomatology has focused on training young doctors in their practice while ensuring that the daily diagnosis is error-free. Under the circumstances of small number of patients and low intensity of work in the department, the cultivation of independent diagnosis and treatment ability of young doctors is basically realized by the serious counseling of older doctors and careful operation of young doctors. Their business ability has steadily improved, and they are able to skillfully operate the X-ray compression machine, which makes the diagnosis and treatment of all members of the Department of Stomatology more accurate.
3. The embodiment of medical ethics. Stomatology as a diagnostic department, its treatment of patients' behavior will undoubtedly affect the patient's overall attitude towards the school hospital to a certain extent. For this reason in the past year, all members of the Department of Stomatology always pay attention to their own words and deeds, in the process of diagnosis and treatment of listening to the patient's views, patience and explanation, and strive to patients look forward to come, satisfaction and return. Due to the characteristics of patients treated by the Department of Stomatology, low blood glucose occurs from time to time during the daily treatment. In order to reflect the humanistic care of the university hospital and fulfill their role as a doctor, the department always has chocolate, milk and other foodstuffs, which are provided free of charge to patients with low blood glucose and other conditions. Heartfelt communication with special students to establish a good doctor-patient relationship in the medical treatment, as far as possible to make students studying in a foreign country can always feel the warmth of home.
4. Equipment maintenance. Stomatology as one of the departments with more patients per day, the daily wear and tear of its equipment is more serious. The problem is also in recent years other hospitals dental departments face **** sexual problems, its maintenance costs and costs are also higher. For this reason, all members of the dental department in the full use of existing conditions, without affecting the daily diagnosis and treatment on the basis of the maximum implementation of standardized maintenance of equipment, and to comply with the "small faults since the solution, the big faults early discovery, early report," the principle of rational arrangement of equipment work, maintenance costs to a minimum.
In the past year, the Department of Stomatology faced a lot of difficulties, but the leadership of the school hospital's attentive support, the enthusiasm of other departments to cooperate, the daily work of the Department of Stomatology can be more smoothly. In the coming year, the Department of Stomatology will make persistent efforts, check the shortcomings and make up for the shortcomings to achieve the requirements and expectations of the organizations at all levels. In the attention of the quality of service while trying to improve the level of business and profitability.
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