I, heating area
Nanyang Municipal Government held a special meeting in February 2019 to make it clear that CNNC Thermal invests in, builds, and operates the Nanyang City Center Recycled Water Heat Pump Heating and Cooling Project. The project provides centralized heating and cooling services for a total area of 11.8 square kilometers from the Jiao Liu Railway in the north, the West Outer Ring Road in the southwest, and the Middle Beijing Road, Xuefeng Road and Binhe Road in the east through the use of Nanyang City Sewage Purification Center's reclaimed water resources using heat pump technology.
Second, contact information
Service Hotline:0377-66003600
Company Address:Shop 174, Southern Homeland District, Beijing Avenue, Wolong District, Nanyang City
Third, the charges
Heating fee:In accordance with the Wanyang Price Management 201535 "Nanyang City Price Management Office on the heating price of the central urban area The approval of the "implementation. Resident hot water heating price is 0.176 yuan/m2-day, calculated according to 90% of the floor area. The price of hot water heating for non-residents is 0.291 yuan/m2-day, calculated according to the building area.
The supporting fee: 42 yuan/square meter in accordance with Wanzheng 201253 of Nanyang Municipal People's Government on the issuance of the revised Nanyang City Infrastructure Supporting Fee Levy Management Measures.
Residential users heating fee calculation: 90% of the floor area × 120 days × 0.176 yuan / square meter - day; other users of the heating fee calculation: according to the floor area × 120 days × 0.291 yuan / square meter - day, the number of days to pay for a complete heating period.
Four, the heating season
Annual November 15, 00:00 to 24:00 on March 15 of the following year, *** counting 120 days, heating time is 24 hours a day.
Five, heat/cold opening process
1, the applicant to the service hall to fill out the "heat/cold application form"
2, pay the matching fee for the network
3, sign the "heating agreement"
4, pay the heating fee
5, the opening of the heating
Process description: you need to bring the relevant documents: the owner of the house ID card, real estate license or other valid documents.
Six, repair service process
Users call the repair phone: 0377-66003600, explain the details of the situation, stay at home, waiting for maintenance personnel to the scene. After troubleshooting, the quality of service calls back.
Seven, stopping the service process
Stopping the application before September 30 each year, the applicant to the service hall to fill out the "stopping the heating business acceptance form", the verification of the user's stopping the heating information to stop the user heating.
Process description: need to bring the relevant documents: homeowner's original ID card.
VIII. Resumption of heat/cold service process
Applicants go to the service hall to fill out the "application form for resumption of heat/cold", verify the user's information, pay the heating fee, and then open the heating.
Process description: You need to bring the relevant documents: the original identity card of the homeowner.
Nine, the service commitment
1, received the owner repair report, within 40 minutes to arrive at the scene of the repair report, to ensure that the failure detection rate of 100%;
2, to ensure that the owners of the complaint rate of less than 5%, the solution rate of 100%, the owner satisfaction rate of 100%;
3, to ensure that the equipment is safe and reasonable to operate, in accordance with the plan for the maintenance to ensure that the equipment intact rate of 100%;
3, to ensure that equipment is safe and reasonable operation, according to the plan for the repair maintenance, to ensure that Equipment intact rate of 100%;
4, regular home temperature measurement, sampling the proportion of not less than 10% of the number of users;
5, to ensure that the average indoor temperature to meet the "centralized heating management in Henan Province Trial Measures" requirements;
6, set up a year-round technical maintenance service personnel, 24-hour duty;
7, set up a heating operation and management agencies, with qualified managers and maintenance personnel, to achieve 100% satisfaction of owners;
7, set up a heat operation and management organizations. Equipped with qualified management personnel and maintenance personnel, and licensed to work;
8, regular training of operating personnel for safety and service awareness, to ensure that the equipment is safe and trouble-free operation, the operation of the major safety incidents do not occur.