Inadvertently, a period of time has come to an end, after this period of hard work, we get more progress in the continuous growth, it is time to carefully write a work summary. In order to make it easier and more convenient for you to write a summary of your work, the following is what I have collected for you about the health hospital's wind work summary, I hope it will be helpful to you. From top to bottom to grasp **** management of a good situation. In order to identify the problems existing in the construction of the wind, the hospital leading group every quarter to convene a special wind construction meeting to study the problems existing in the construction of the wind, combined with the actual work of the hospital to promote the construction of the wind of the rules and regulations and practical measures, and from the competent vice-president of the implementation of the certificate of responsibility to implement the construction of the wind of the implementation of a one-vote veto, in the certificate of responsibility on the emergence of serious problems of medical ethics and medical practice of the section of the clearly defined In the certificate of responsibility, it is clearly stipulated that if there is a serious problem of medical ethics and medical practice, the section will not be evaluated as an advanced section at the end of the year, and the head of the section will not be evaluated as an advanced individual while the serious treatment will be carried out according to the regulations. In this way, the hospital's work to achieve the construction of the wind layer has someone to grasp, everything has someone to manage, and further accelerate the hospital to correct the pace of the industry's unhealthy wind, so that the hospital's work to build the wind can always be along the right track of the construction of the development of the well-being of the hospital.
Second, improve the system, so that the construction of the wind has a practical system to ensure
In order to make the construction of the wind to do the rules and regulations to follow, combined with the actual situation of our hospital We have developed: ** Health Hospital XX medical ethics and medical education and construction of the wind of the work plan; to correct the purchase of medicines and sales of health care services in the unhealthy style of the work program; Maintaining the rights and interests of the public health, "correcting the industry's unethical practices" special governance work program. In order to promote the medical staff of medical regulations to effectively prevent the occurrence of medical errors, the hospital has developed a year-round learning activities program. In order to further clarify the leadership at all levels and all levels of medical personnel's work responsibilities, we have developed and improved the first doctor responsibility system, service commitment system, time-limited completion system, accountability system. In order to further clarify the work responsibilities of the leaders at all levels and the medical staff of the hospital, we have signed the target management responsibility statement at all levels in the spirit of who is in charge, who is responsible and who is accountable to one level. In order to increase the supervision of the society on the construction of our hospital's ethos, we have developed a system of contact with the relevant departments and hired the ethos construction supervisors; in order to timely and correctly solve the complaints of the patients' petitions and complaints, we have formulated the methods of dealing with the medical disputes, errors and accidents; in order to improve the quality of medical care, we have formulated the medical and nursing care routines of each type of diseases, various medical and nursing care quality management systems, and emergency and first-aid work systems. In order to improve the quality of medical care, we have formulated medical and nursing routines for each type of disease, various medical and nursing quality management systems, and various emergency and first aid systems. Through the efforts of the management from the past empirical management stepped into the track of institutionalized management, in the work of the construction of the wind everyone has a responsibility, everywhere people grasp.
Third, vigorously educate, create an atmosphere, so that the construction of ethical behavior has become a conscious action of the medical staff
In order to make the whole community on the work of the hospital to give strong support and effective supervision, in order to give our hospital ethical construction to create a good ` atmosphere, we pay great attention to the role of public opinion. Every year through the ** square set up in the open government bulletin board to the whole society public commitment to our quality service, no shoddy and fake drugs, part of the maximum price of drugs, poverty alleviation measures, etc., to win the whole society's extensive supervision and guidance. Every quarter, the hospital organizes medical staff to study medical laws, regulations, rules, normative documents, rules and regulations formulated by the hospital and business knowledge, and constantly improves the level of legal policy and business capacity of medical staff, so as to enable us to continuously improve our ethical construction and business level. In order to strengthen the effective supervision of the whole society to the health center, we have employed medical ethics and medical style supervisors to regularly seek their opinions on the construction of our hospital's ethical practices, and constantly improve our work. To some of the patients discharged from the hospital to issue a card to solicit opinions on the construction of health hospitals to conduct a questionnaire survey to understand the construction of our hospitals to strengthen the construction of the hospital's ethical practices. We have also set up a report box and a report telephone. In medical services, the implementation of the patient's choice of doctor system, in order to facilitate the free choice of patients to choose a doctor, we set up in the outpatient clinic all the medical staff of the health hospital list. Through vigorous publicity, organization and study and the adoption of various measures to facilitate the people, in our hospital to create a good atmosphere for the construction of ethical practices. Warm service for patients has now become the conscious action of each medical staff.
Summary of the work of the health hospital wind 2
In recent years, XXX Town Health Center has always been to strengthen the construction of the wind as the hospital's spiritual civilization construction of the main work to grasp, firmly establish the patient-centered thinking, and effectively solve the hotspots and difficult problems, and strive to improve the quality of service, and strive to do so that the community can rest assured that the patient is satisfied, and shaped the image of the industry a good one.
Highlight the wind education, enhance the image consciousness. Huangjian central health center to the wind education as a good hospital style to shape the basic engineering. Adhere to a variety of forms, adhere to the positive guidance, adhere to the pragmatic. In the process of carrying out the study, do highlight the key, for the key departments, key personnel and key issues to focus on education, to take the lead, to promote the whole hospital to carry out education. By strengthening the wind education, cadres and workers further recognize the importance and urgency of strengthening the wind construction under the new situation, and consciously combine their words and deeds with the hospital's style and establish the image of the hospital, and strive to establish a good image of the hospital industry.
Improve the level of management, solid image foundation. First of all, from the system management, quality management and other aspects to strengthen the basic management. Secondly, strengthen the service link management. Formulate and implement measures to facilitate people's welfare and solve problems for patients. Third, optimize the medical environment. Investment of more than XXX million yuan, the new medical technology and security building and environmental transformation, so that the hospital has reached the greening, landscaping, purification and good order requirements, and greatly improved the diagnostic and treatment environment.
Standardize service behavior, rich image connotation. First, strengthen the drug management system, increase the special treatment in the field of drug purchase and sale. Secondly, standardize the charges. The price of medicines is seriously implemented, consciously accept the patients, society and the supervision of the relevant departments. Third, standardize medical behavior. Grasp the service, grasp the "window" standardized implementation, grasp the "red packets", "kickbacks", "billing commission" and other key issues. The problem of governance, the problems found in a timely manner to investigate, correct, and in a certain range of exposure.
Grasp the key activities, cultivate image highlights. In the process of strengthening the construction of the wind, the hospital actively organized and in-depth development of the theme of creating a civilized health industry and the creation of "no red envelope hospital", the wind review and other key activities, seize the opportunity to promote the construction of the wind, cultivate the image of the highlights.
The hospital's work summary of the wind 3In order to conscientiously implement the county's health system democratic evaluation of the work of the wind conference spirit, I actively held a mobilization meeting, so that the staff have a deep understanding of the activities carried out by the important significance of the role of the May-June, the hospital through the conduct of medical ethics and medical style assessment, bad practice evaluation, patient questionnaires, held a democratic evaluation meeting, self-examination and self-assessment, and the development of a new system to promote the development of a new system. In May-June, our hospital put the spirit of this activity into practice by carrying out medical ethics assessment, bad practice evaluation, patient questionnaire survey, holding a democratic evaluation meeting, self-examination and self-correction, etc. The problems found in the previous stage are now openly fed back, and rectification requirements are put forward. Each department head according to their own situation against the check, in the spirit of "there is a change, not to be added" attitude to actively carry out self-examination and self-correction, in order to continue to enhance the construction of the hospital's ethos, improve the quality of our medical services, so that the hospital's health care business healthy and steady development.
First, there are problems on-site inspection of the problem:
1, part of the department, outpatient clinic, inpatient rooms, doctor's office and on-duty room, etc. indoor, behind the door or corridor, such as items placed messy, the environment is not clean enough.
2, individual staff did not have a license plate on duty.
3, some of the bicycles, motorcycles in the courtyard is not according to the provisions of the designated place to store.
4, individual doctors and nurses speak too loudly, and have a bad attitude towards patients. Questionnaire survey patients suggested:
1, medical staff to provide patients with more responsible, proactive service.
2. Strengthen the psychological counseling of patients.
Second, the rectification requirements
From the situation of this inspection, the overall good. However, we did find some problems, in order to further promote the democratic evaluation of the activities in order to further promote the democratic evaluation of the activities, to strengthen the construction of medical ethics and medical style, to establish the concept of quality service, we put forward the corresponding corrective comments:
1, to further improve the ideological understanding, adhere to the "patient-centered" thinking, establish quality service Idea, based on the actual, strengthen internal management, standardize diagnosis and treatment behavior, improve the quality of medical services.
2, to communicate with patients, especially in the exchange of patients, communication, to achieve a kind attitude, patience, active and enthusiastic, focusing on some of the details of the problem, to improve the service attitude, and strive to create a harmonious doctor-patient relationship.
3, to achieve a reasonable use of medication, reasonable inspection, reasonable fees, to reduce the economic burden of patients.
4, medical staff in the work to strengthen the sense of responsibility, to do carefully, patiently, and do more explanatory work. The departments cooperate with each other, find ways to solve problems for patients, and introduce some convenient measures.
5, the departments regularly do a good job of self-checking, so that the items placed in an orderly manner, to keep the indoor and outdoor environment clean.
Summary of the work of the health hospital 4
At the beginning of this year, the Health Bureau will be my hospital for the civilization demonstration window, the spirit of the document, the hospital team organized a meeting, registration, charging, Chinese and Western pharmacy and other sections of the civilization demonstration window, the demonstration of the contents of the window, the requirements of the hospital on the demonstration of the window to frequently check the evaluation, the problem corrected, so as to drive the whole hospital departments to civilization window to learn to drive the work of the whole hospital.
First, grasp the ideological education, standardize the medical style
The people-oriented, medical service concept education for the people to create people satisfied with the industry for the professional ethics as the basis for standardization of health care, recalling the main in the past few years, "create a good assessment of the poor, the style of the evaluation of the" activities, "the", "the", "the", "the", "the", "the", "the", "the", "the", "the" and "the". "activities," "good doctor, good nurse" activities, "star nursing" activities, "create civilized window" activities, medical personnel The "three basic" knowledge training and assessment activities, hospital image "from me" activities, civic and moral education activities, **** the advanced nature of the party members education activities, "quality management" year activity Hospital work, activities are planned, arranged, inspected and evaluated. Perennial unremitting. The ideological quality of the staff, "patient-centered", the progress of the hospital work.
The development of a "star nursing" assessment of rewards and punishments, to correct the provisions of the industry's unethical practices, the Convention on Medical Institutions Services, the rights of patients, doctors, hospital workers labor discipline punishment provisions, civilization construction assessment standards and other regulations and operating standards, so that the hospital towards scientific and standardized management.
Specialized management activities, formulated the provisions of the purchase and sale of drugs, in the purchase and sale of drugs and goods, expressly prohibited a few, in and out of the drug retail link work system, the drug approval process, and the Xi'an City, the spirit of the procurement of drugs and the provisions of the notice of the work of the ordinary drugs XX% of the tender procurement, (XX year for XX%), commonly used drug price announcement, assured that the pharmacy activities, the development of assured that the pharmacy activity standards, drug price consulting window, consciously supervise, by the Municipal Bureau of Pharmaceutical Inspection as assured that the pharmacy.
XX month XX began, the Provincial Price Bureau XX (XX) No. XX requirements will be the drug price markup rate of XX%, more than XX%, we bidding price markup rate is not the same, there are high and low, in stepping up the rectification of work has been done XX / XX, we receive the information for the Internet. Now working overtime to do the work.
The Pharmacy Committee also manages the role of the drug admission, new drugs into the hospital, drug bidding and other collective work system, the clinical large prescriptions to develop a patient medication limits, into the departmental assessment, to exceed the amount of restrictions on the department and the doctor's economic penalties, and gradually reduce the proportion of drug revenues in the medical costs, reduce the burden of expensive medical care. Give concessions to the benefit. Do not allow drug pushers private departments to promote drugs and departments directly retail drugs, a case, confiscated, and impose a double fine.
Third, long-term supervision and management mechanism:
XX, the establishment of the Corrective Mechanism Office, fixed special office, corrective work system and staff duties. Visiting consulting * complaints registration system, everything has a reply, piece by piece, every * matter, in recent years **** on XX service, price, errors and other events, overcharging, wrong case private charges and acceptance of "red packets", patients are satisfied.
civilized dress, hanging on the post, in the ward service supervision desk, the department profile, medical staff name, badge number, title, etc. published on the wall, patient supervision. The ward organizes a monthly symposium for patients and their families, and directly solicits patients' opinions and suggestions, and communicates the doctor-patient relationship.
Employing voluntary supervisors from all walks of life, the views of the community to improve the medical style. Quarterly questionnaire survey, the collected views of the whole hospital to inform the rectification. In the outpatient hall to set up the wind complaint box and complaint phone, XX kinds of drugs and charges in the outpatient hall screen announced. A one-day list system for hospitalized patients for inquiry.
Measures, the purpose is to implement the integrity of the service, understand the patient, so that the legitimate rights and interests of patients are protected.
Four, to create a medical environment, the opening of the green channel, the creation of convenient services.
In the case of economic constraints, to overcome find ways to raise funds, from xx ~ xx years the hospital purchased updated large-scale medical equipment, such as ct, XX milliamperes x-ray machine, cardiac monitor XX pieces, about the cost of nearly XX million yuan, so that the strength of the competitive power and the vitality of the hospital.
Patient medical environment, the outpatient clinic building, inpatient building redecoration, living facilities, departmental layout, for patients to create a treatment and recuperation environment. Medical and health conditions, sanitation facilities, medical premises neat and hygienic. xx year was awarded the provincial health advanced, xx year by the Xi'an municipal party committee city awarded the municipal civilization.
Collaborative relationship with the grassroots, rural three-tier medical network, patient visits, community medical service activities, the development of five preferential conditions:
① hospitalized patients free of charge car pick-up.
② free expert room service.
③ XX% discount on examination fee.
④ Monthly XX large-scale examination fee discount XX%.
⑤ Single disease maximum cost limit (XX kinds of surgical diseases).
Where matters of immediate interest are concerned, the staff council seeks advice and the government is open. Financial income and expenditure every six months a small summary of the hospital in the middle layer of the meeting announced every Friday hospital weekly meeting, to summarize last week's work and the next week's arrangements, the section every Monday for the section morning meeting, the top of the situation. The social security office will be the health insurance program, emergency rescue and other procedures are one by one on the wall open, the patient.
Our hospital is in the hospital management year activities, the hospital class of medical each of the work, technical operation routines are, on the construction of the wind, corrective work from the hospital departments, problems, so that patients are assured that satisfaction, so that the work of the hospital in the forefront of the district health, for the people of the whole region to serve the people well.