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Sheraton Guangzhou Yuehai Hotel
Address: Tianhe District, Tianhe Road, No. 208 (next to the Tianhe City, the subway station exit of the Sports Road West
Specifically located in the Tianhe Road and the intersection of Sports Road West, across from the hotel. Sports West Road intersection, opposite the Guangbai Department Store, next to the Tianhe City.
The hotel opened in September 2011, the main building is 33 floors high, with a total of 445 rooms (suites).
Sheraton Guangzhou Yuehai Hotel belongs to the jurisdiction of which police station
The hotel belongs to the direct jurisdiction of the Tourism Bureau, but also belongs to the direct management of the regional level, and the implementation of the work belongs to the direct participation of the different local management
Sheraton Guangzhou Yuehai Hotel Sheraton Guangzhou Yuehai Hotel is located in the heart of the central business district of Guangzhou Tianhe, situated in the city's major Located in the heart of Guangzhou's Tianhe Central Business District, Sheraton Guangzhou Yuehai Hotel is situated next to the city's main commercial and shopping center, Tianhe City, in a high-class office building, close to a number of famous stores, restaurants and entertainment venues, and with easy access to the Guangzhou Sports Center. The hotel's 445 elegantly decorated guest rooms and suites offer guests contemporary furnishings and ultra-comfortable Sheraton Sweet Dreams beds, 40-inch LCD flat-screen TVs, rainforest showers and a host of other amenities.
Do you need to swipe your room card for the elevator at Sheraton Guangzhou Yuehai Hotel
Required. Sheraton Guangzhou Yuehai Hotel has well-appointed and spacious gorgeous rooms and suites, of which you are required to swipe your room card during the elevator ride, and the rooms also have a work desk, flat-screen LCD TVs, in-room safes, mini-fridges, and tropical rainforest baths and spacious bathrooms.
How many service staff are there in Sheraton Guangzhou Yuehai Hotel
There are about 100-200 service staff in Sheraton Guangzhou Yuehai Hotel. Because it is a five-star hotel, the service staff is more fully equipped. The main service staff are divided into western restaurant attendants, conference hall attendants, banquet hall attendants, sanitary service, catering service and so on.
The main services provided by Sheraton Guangzhou Yuehai Hotel are: meal delivery service, laundry service, wake-up service, concierge service, medical support, business center, child care, conference service, travel service, safe for valuables at the front desk, hairdressing, shoe-shine service, free parking, and bus or limousine rental service.
Hotel quality service notes:
1, avoid listening
This is the big taboo of the waiter. Guests in conversation, do not listen, do not spy, do not interrupt is a waiter should have the professional ethics, waiters such as guests with urgent business, but also can not hastily interrupt the guest's conversation, it is best to take the first to stay aside, with eyes to show the method, such as guests realize, and then go up and say: "Sorry to bother you talk." Then say what you have to say.
2, avoid staring at
In reception of some dress, appearance of the more special guests, the waiter most avoid staring at a long time to see, pinpointing, because these actions are easy to make the guests unhappy. Rather, they should ensure that the service etiquette, with a smile, without squinting, so that guests feel your respect.
3, avoid snickering
Guests in the party and conversation, the waiter in addition to providing due service, should pay attention to not casual snickering, do not talk to each other, do not comment on the guest's comments, so as not to cause undue friction.
4, avoid colloquialism
Some waiters lack of language skills in the learning and training of their own qualities, intentionally or unintentionally hurt the guests at work or cause some unpleasant things to happen, such as the hotel restaurant meal ordering blurted out: "You want to rice?" This type of language that solicits guests to order meals makes people sound unpleasant and uncomfortable.
Who knows the historical background of the Sheraton Grand Hotel? The more detailed the better.
Sheraton is a brand of the Fortune 500 Starwood Hotels and Resorts Management Group. Now (March 2006, Starwood Group looked for acquisition or joint opportunities for hotel brands in Asia. After the successful acquisition of Le Meridien on August 25, 2005, Starwood Hotels & Resorts Group is looking for Asian branded hotels that it can acquire. The plan is to acquire or join forces with a high-end Asian hotel brand that has a strong track record in the Chinese or Indian markets. Starwood's acquisition of Le Meridien took four years to complete.
On March 7, 1887, Ernest Henderson, the founder of Sheraton, was born in the town of Corn Hill, not far from Boston, USA. Mr. Henderson began his career in the hotel industry in 1933, Sheraton was the name of one of the first two hotels of the Sheraton Hotel Company, and in 1937 he founded the Sheraton Hotel Company, which began to use the uniform name Sheraton in 1939, and didn't actually build its first hotel until 1957, 20 years after the founding of the Sheraton Company.
Sheraton has operated more than 700 hotels in more than 80 countries around the world since 1963. Sheraton is selective in its choice of locations, choosing mainly attractive metropolitan areas and resorts. Within the lodging and casino industry, Starwood Group has strong brand recognition and pricing leadership in key markets around the world. Starwood hotels are well-sited, primarily in major cities and resorts. The criteria for selecting locations for the Group's hotels are that the history of the area has demonstrated a significant and growing demand for full-service, luxury upscale hotels, and that there is limited and expensive space available for the development of such sites. As the largest hotel group in the luxury upscale segment of the hotel industry, Starwood's size strongly supports its core marketing and reservation systems. While Starwood focuses on the luxury upscale segment, its various brands are focused on different secondary markets within that segment. Starwood Hotels also has a significant presence in the casino industry, which it operates primarily through its Caesars brand. Sheraton hotels provide home-away-from-home services to leisure travelers.
Starwood Hotels & Resorts International was formerly known as Starwood Lodging Trust/Starwood Lodging Corp. Prior to the name change, in 1996, it had 100 hotels, 26,483 rooms, and annual revenues of $385.3 million. 1998 saw the completion of the name change, the acquisition of the ITT Group and the Westin Hotel, three major events that have had a significant impact on Starwood's history. Starwood is known for the upscale luxury of its hotels. The group's brands include St. Regis, The Luxury Collection, Westin, Sheraton, FourPoints, and WHotels. 41.8% franchised, 28.5% managed, 29.7% managed and other. In July 2005, the U.S. "HOTELS" magazine published 2004 statistics, Starwood (U.S. (New York stock market code: HOT) has 733 hotels, 230,667 rooms, ranked No. 8; in 2003, ranked No. 8, with 738 hotels, 229,247 rooms. 1983 to enter the Chinese market, there are 19 hotels in China, 17 under construction. The hotels in China are entrusted management, franchising and selective management with capital. The hotels that have been operated in China are distributed in metropolitan cities and famous tourist cities, among which there are two hotels in Beijing, and the others are in Tianjin, Guilin, Xi'an, Wuxi, Nanjing, Suzhou, Sanya, etc. The hotels that have been operated in China are distributed in metropolitan cities and famous tourist cities.
On December 7, 2003, Sheraton Management signed a contract with Yunda International Plaza for the opening of the Changsha location, and the five-star Sheraton Yunda International Hotel is scheduled for completion in 2006.
On March 21, 2004, Sheraton Hotels & Resorts signed a contract with GCI (Shenzhen) Ltd. for the unified management of the hotel portion of the GCI Plaza by Sheraton Hotels & Resorts, thus making the country's largest monolithic building with a floor area of 300,000 square meters the largest single building in China. The GCI Exchange Square, with a floor area of more than 300,000 square meters, has entered into a substantial start-up stage and will be put into full operation in 2005. In terms of architecture and project hardware, the Greater China International Exchange Square is of world-class level in terms of space, fa?ade design, curtain walls, elevators, air-conditioning equipment, including the first helicopter air apron in the central area, all of which are designed to create a superb platform for multinational enterprises and the world's top 500 companies to enter the market.
On July 10, Starwood Group's on-site recruitment of a lobby assistant for its Sheraton Sanya Resort & Spa through CCTV's Economy Channel's "Absolute Challenge" program came to the public's attention.
On July 13, Mr. Nardini, general manager of the Sheraton Sanya Resort & Spa, made a speech about "no theoretical traces" at a symposium on tourism hotels in Hainan Province held at the Yantai International Hotel, which was well received by the public.
By the end of 2004, Sheraton signed a contract for the Changsha store.
On May 12, 2005, Xinjiang Haotai Industrial Development Co., Ltd. and Sheraton Overseas Management Co. signed an agreement for the Sheraton Urumqi Hotel. Xinjiang Haotai Industry invested in the development of this project, including hotels, shopping centers, offices, etc. The total scale of the project is more than 200,000 square meters. The total scale of the project is more than 200,000 square meters, with a total investment of more than 800 million yuan.
On October 1, the Sheraton Hot Springs Resort and Spa Hotel opened for trial operation, covering an area of more than 70,000 square meters, with a construction area of more than 50,000 square meters, 347 guest rooms, and an investment of 420 million yuan RMB, and the construction began in March 2004.
On December 10, Sheraton Haikou Hot Spring Resort opened, invested RMB 420 million by China Huaneng Group and built as a five-star resort hotel with 341 rooms.
In March 2006, Sheraton Shenzhen Hotel opened on a trial basis, with an investment of 400 million yuan and a construction area of 60,000 square meters.
On March 13, Tianhe City Group (formerly Sky Trade Group and Starwood Hotels & Resorts International signed a contract for the Sheraton Guangzhou Teemu West Tower Yuehai Hotel with 450 rooms, which is scheduled to open at the end of 2008. This is the first time that Starwood's Sheraton has landed in Guangzhou.
Las Vegas Sands Corp. will finalize a deal with Starwood Hotels & Resorts to build a Sheraton Grand and a St. Regis in Macau.
In 2007, the 340-room Sheraton Changshu Fupeng Hotel opened, invested by Changshu Yukun Real Estate Investment Company.
In 2008, another Sheraton five-star hotel opened in Pudong, Shanghai.
Henderson left the world on September 6, 1967, but his "Ten Commandments" remain on earth:
1, do not abuse power and demand special treatment, which is not resisted is indulgent.
2. Do not accept gifts from those who ask for them.
3. Listen to Mary Kennedy in all matters of decorating the Sheraton. Mary Kennedy was
selected from among eight master decorators after a decorating contest. Since then she has been employed by the Sheraton Hotel Corporation as the chief decorator of the hotel's guest rooms, restaurants and lobbies.
4. You can't back out of a confirmed room reservation.
5, not to give orders to subordinates without letting them fully understand the exact purpose.
6, the strengths of running a small inn may be the taboo of managing a large hotel.
7, in order to make a deal, not to squeeze the other "last drop of blood".
8, cold dishes shall not be served.
9, decision-making depends on facts, calculations and knowledge.
10, the subordinate's mistakes, do not rush to blame
In the actual operation of the Sheraton company, Mr. Henderson also has a number of business practices are also
desirable:
1, emphasis on duty and diligence.
2, emphasizing guest supervision and the assessment of the quality of hotel services.
3, all hotel services and food should be "value for money".
4, floating price grid to regulate the guest market.
5, competition to promote the forward development of enterprises.
6, emphasizing the target management.
In terms of promotional strategies, Sheraton Hotel Corporation adopts advertising, personnel marketing, price concessions, the establishment of international clubs, special event programs, and the use of the hotel's internal sports and recreational facilities to provide customers with convenient and considerate service. In the Sheraton Hotel Company's many promotional tools there are two international hotel industry initiatives, one is the establishment of the International Club, the purpose is to attract the upscale market, and encourage them to often to the hotel to stay; the second is the opening of the Sheraton Tower, providing special services, thus strengthening the Sheraton in the world hotel industry, high-grade, luxury image.
Shanghai then Hua Ting Group's five-star Hua Ting Hotel was once managed by Sheraton, and the Sheraton guest system brought 30% of consumption to the 20% of guests delivered by Hua Ting Hotel. Due to the expiration of the management period of the second phase of the management fee did not agree on the reasons, Hua Ting Hotel began to be managed by the Chinese themselves.
Introduction of Sheraton Guangzhou Yuehai Hotel
Sheraton Guangzhou Yuehai Hotel has well-equipped and spacious luxurious guest rooms and suites. Staying in any of these rooms will provide you with a great night's sleep. All rooms feature the Sheraton Beautyrest Bed, a work desk, flat-screen LCD TV, in-room safe, mini-fridge, rainforest bath and spacious bathroom. High-speed Internet access keeps you connected to the world outside the hotel. The hotel's all-day buffet restaurant, Feast, offers a wide range of East-meets-West cuisines; the exquisite Benny's Italian Restaurant serves authentic Italian cuisine including pasta and pizza; Caiyue Xuan is a wonderful place to savor specialties and traditional Chinese cuisine; and the lobby bar is the perfect place to enjoy a cup of coffee, fine pastries and delicious desserts.