Fiseman wall-hung boiler service phone number: 400-017-1110 (warm tips click on the number to dial)
24-hour artificial customer service, offline professional national network and various areas of the repair personnel service team and other exclusive services, the entire repair process standardized and orderly, the later synchronous tracking! Query open and transparent. All the maintenance team have undergone professional training, licensed to work, the product parts used are the original direct supply,
(in the wall-hung boiler "three packs" validity period of repair by the manufacturer to provide completely free maintenance services).
Wall-hung boiler repair service commitment wall-hung boiler 400 national service phone number 2022 has been updated (400. Updated)
(a) service commitment
1, resolutely implement the "Chinese People's Republic of China *** and the State Product Quality Law", "Chinese People's Republic of China *** and the State Protection of Consumer Rights and Interests Act" and "some of the goods to repair, replacement, return responsibility provisions (i.e. the new "three packages" provisions), to provide consumers with fast service.
2, the establishment of service advice, complaints hotline (working hours: Monday to Friday 8:30-17:30).
3, consumer installation, repair and consumer appointments to determine the door-to-door service time, in principle, after the appointment within 24 hours in the city, suburban 48 hours door-to-door service (except for consumer requests for another time);
According to the "Chinese People's Republic of China *** and the State Consumer Rights and Interests Protection Act," "Chinese People's Republic of China *** and the State Product Quality Act" as well as "some of the goods to repair replacement Return responsibility provisions" of the relevant requirements, consumers buy wall-hung boilers home appliances in accordance with the following provisions to enjoy the three packages of service services.
Wall-hung boilers wall-hung boilers during the free repair. But if the following situations need to be charged for repair:
1, no repair certificate and valid or valid purchase certificate;
2, valid certificate, repair certificate does not match or altered;
3, consumers due to the use of improper maintenance, storage damage;
4, due to irresistible natural disasters or use of the environment caused by poor damage;
4, due to natural disasters or use of the environment caused by damage;
5, consumers need to pay for the repair of wall-hung boilers, but also need to be charged for the repair of wall-hung boilers. /p>
5, disposal, has exceeded the warranty period of the washing machine;
Non wall-hung boiler appliances installed by the authorized service outlets, maintenance caused by damage (including consumer installation or dismantling maintenance).
Not part of the free service reminders
1) can not show the three packages of evidence;
2) three packages of evidence (including) the model and repair of the washing machine model does not match or altered;
3) consumers due to the use of, maintenance, storage of damage caused by improper;
4) without the permission of the company, their own repairs or non-assuming the three packages of repairers to disassemble the damage caused;
4) the company is not allowed, or non-assuming the three packages of repairers disassembled Damage caused by;
⑤ more than three packets of validity, after repair can still continue to use;
⑥ force majeure damage caused by;
⑦ non-wall-hung boiler service provider dismantling caused by damage; Meet the above conditions, such as the user agrees to pay the fee, the network can provide paid services for the user, the charge should be in accordance with the wall-hung boiler company's provisions of the fee guide price standard implementation.
Looking for home appliances appliance repair notes
One, through the official website to check the formal maintenance
Consumers in the choice of repair services, whether or not in the warranty period, to be purchased by the brand's service outlets, do not believe in refrigeration searches out of the so-called "official repair", because the "ghost" of the "ghost" of the service outlets, the "official repair". "Ghost" repair points often under the banner of "official brand", with realistic "fake" website to fool consumers. The 400 number on the Internet is not necessarily the official customer service hotline for branded home appliances. Consumers should find the service contact information from the washing machine manual or maintenance service manual, or directly contact the appliance operator to provide consumers with official maintenance personnel phone.
Second, check the maintenance enterprise business license
Consumers in the choice of home appliance repair enterprises, should be checked beforehand whether the home appliance repair enterprise has a business license, whether it has the relevant qualifications. Consumers can log on to the national enterprise credit information publicity system or WeChat small program to check the business license and related credit records.
Three, check whether the maintenance staff is formal
Regular home appliance repair personnel to the door, usually with the company's uniform clothing, wearing a work card, in order to accept the supervision. Consumers should check the repair personnel's work permit, work orders and repair bills and other information, such as the identity of the repair personnel in doubt, you can call the home appliance chain, the brand maintenance to verify their identity.
Four, to understand the maintenance project charges
Confirm the identity of the maintenance company and maintenance personnel, to understand in detail about the maintenance project charges and can be issued formal and other matters, if necessary, to the official customer service to seek technical support, and to understand the official price charges. Before understanding clearly, do not rush to pay. Beware of all kinds of "repair, excessive repair". Some unscrupulous merchants will be in the repair process fictional fault, thereby raising the cost of repair, or repair parts to substandard or falsely claimed imported materials, taking the opportunity to charge a high fee.
Five, ask for and keep a good repair voucher
Home appliance repair companies in the provision of repair services, should provide consumers with repair service vouchers and charges, repair service vouchers should be filled out truthfully repair service projects, maintenance details and other content. The "ghost" repair points are mostly individuals, so they can not provide, but also did not print a special repair service voucher.
Service outlets: service network throughout the country, to ensure that your service needs to get an efficient and timely response.
National door-to-door service area: Beijing, Hangzhou, Suzhou, Shanghai, Nanjing, Chengdu, Chongqing, Guangzhou, Zhuhai, Foshan, Shenzhen,
Zhongshan, Dongguan, Nanning, Xiamen, Haikou, Huizhou, Jiangmen, Xuzhou, Sanya, Guilin, Qingyuan, Zhaoqing, Yangjiang, Ganzhou,
Quanzhou, Wuhan, Huangshi, Yichang, Tianjin, Hefei, Nanchang, Cixi. Yuyao, Wuxi, Shijiazhuang, Ningbo, Zhengzhou, Jinan,
Xi'an, Fuzhou, Fuqing, Mianyang, Lanzhou, Changzhou, Wenzhou, Kunming, Taiyuan, Changsha, Guiyang, Shenyang, Luoyang, Changchun, Harbin,
Nanjing, Wuhu, Yangzhou, Jiujiang, Huaihua, Jinhua, Jiaxing, Cixi, Zhuzhou, Yuyao, Nantong, Anqing, Shangqiu, Kunshan, Shaoxing,
Baoji, Liuzhou, Huzhou, Changde, Zhangjiagang, Taicang, Changshu, Beihai, Jiangyin, Dazhou, Zhanjiang, Wujiang,
Hohhot, Luzhou, Baotou, Zhoushan, Urumqi, etc., unified repair close to the arrangement of masters door-to-door repair
6, rights and interests are infringed upon in accordance with the law of the rights and interests of the consumer
If consumers encountered a small disease in the process of home appliance maintenance service repair, small parts, big change, roaming price, etc., the consumer is not the only one. big change, asking for prices and other violations, consumers should collect evidence, first negotiated with the repair business to solve the problem,
The country entered the hot season, air conditioning, washing machines and water heaters and other electrical appliances use peak has come, home appliance repair is expected to have a significant increase in the amount of repair, a short period of time there may be a shortage of supply of services. To ensure the general public the safe use of all types of household appliances. Recently, the city's wall-hung boiler appliance service hotline, Shanghai Household Electric Appliances Industry Association, Shanghai Jiaotong Home Appliances Commercial Association, Shanghai Electronic Products Repair Service Association (hereinafter referred to as "a three will") to convene some of the backbone of the brand enterprise, mobilization and deployment of the industry's normalization of the epidemic prevention and control and the protection of home appliance repair services during the summer season work.
The reporter was informed that the city's home appliance repair industry reached a "four guarantees a persistent" industry **** knowledge. The "four guarantees" include: to protect the focus, mainly to protect the needs of the elderly and children, to ensure that within 24 hours to solve the high-temperature conditions of the air conditioning repair claims; to protect the safety of the general public to increase awareness of safety, reduce the use of household appliances in the process of safety hazards; to protect the peak, to do a good job in the industry to cope with the maintenance of the peak of the plan to play a role in the industry, the backbone of the enterprise protection role, in particular, to protect the industry's individual Backbone enterprises to protect the role of the industry, especially to play the industry associations and associations of the inter-enterprise service force, to achieve resources and information *** enjoy, play the wall-hung boiler service hotline to co-ordinate the ability of the service force, to ensure that the service peak period of 48 hours of response speed. Guarantee service norms, requiring all home appliance repair service personnel in the city must be in the quality of service and service prices in strict accordance with the industry requirements to provide services, not because of insufficient service capacity or weather factors arbitrarily increase prices or reduce the quality of service.
It is reported that the city's more than 18,000 hold a unified door-to-door service certificate of service personnel must be licensed door-to-door, bright card service; all service companies must be express charges, not to arbitrarily increase the fees charged; all vendors service hotline to take effective measures to ensure that the service to respond.
"A adhere to", is to require all service enterprises and personnel in strict accordance with the needs of epidemic prevention and control work, strictly regulate the implementation of the industry epidemic prevention and control work guidelines, adhere to the daily nucleic acid testing of service personnel, improve the personal and user disinfection and protection of the requirements of the strict control of the risk of infection.
The city's home appliance repair service industry three industry associations and wall-hung boilers home appliance service hotline *** with the response to the service peak, to ensure that home appliance repair services to meet the needs of people's livelihoods of the specific measures to break the industry's traditional thinking of the various enterprises in the line of business, the innovative launch of the industry linkage, highlighting the service resources and service information *** to enjoy, and encourage the industry to transfer between the enterprises of each other's service personnel and common The service response time during the hot summer period is kept within 48 hours by encouraging the transfer of service personnel and common spare parts among industry enterprises.
"A three will" to the community announced the city's major home appliance manufacturers new brand service phone. Subsequently, will also be based on the current epidemic prevention and control and service standardization of the service enterprises to carry out a comprehensive assessment, in due course, to the community to publish a list of home appliance repair service enterprises recommended by the industry associations.
** Wall-hung boiler repair service terms and conditions explained
In order to standardize the wall-hung boiler market system, to ensure that your legitimate use of the rights and interests of wall-hung boilers, the series of products to the wall-hung boiler to repair the service terms and conditions are as follows:
1. transfer of the wall-hung boiler, you need to provide the original purchase contract, a copy of the transfer of the instruction manual (signed and stamped by both parties);