Commitment letter about medical after-sales service
In life, the commitment letter is more and more useful to us, compared with the verbal commitment, the commitment letter is more binding. Then how to write a good commitment letter? The following is my collection of commitment letter about medical after-sales service, welcome to read, I hope you can like.
Medical after-sales service commitment letter 1
First, quality assurance
We solemnly promise:
1, to ensure that the goods (including products and services) are brand new, unused, manufactured with first-class craftsmanship and the best materials, and in full compliance with the medical products after-sales service commitment letter stipulated quality, specification and performance requirements.
2, to ensure that the goods (including products and services) provided by the correct installation, normal operation and maintenance in its service life should have a satisfactory performance.
3, in the goods (including products and services) quality assurance period (twelve months after the final acceptance of the goods), due to defects in design, workmanship or materials and is responsible for any deficiencies or failures.
4. According to the result of Party A's own inspection according to the inspection standard or the result of the inspection by the local commodity inspection department, or during the quality assurance period, if the quantity, quality or specification of the goods (including the products and services) are not in conformity with the after-sales service commitment for medical products, or if it is confirmed that the goods (including the products and services) are defective, including latent defects or the use of non-compliant materials, etc., the customer shall, after getting the After the questioning, respond immediately and solve the problem in a timely manner.
5. Repair and replace defective goods or parts free of charge within seven days after receiving the buyer's notice of product quality problems.
6, the product's free warranty period
The product's quality assurance period of one year;
Warranty period, all products to achieve the three packages;
Warranty period, the end of the product lifelong maintenance, only the cost of the material costs charged; and to provide information on the development of the product, in order to facilitate the update of the product. Consumable parts of the product lifetime in accordance with the lowest cost price charged.
Second, after-sales service commitment
1, to provide product technical data and development information;
2, (ray protective clothing) warranty period free of charge to provide spare parts;
3, life-long enjoyment of the product information update and selection services;
4, free of charge to provide on-site training of related products
5, the warranty period of the provision of consumable parts;
6, regular technical and operational staff to carry out equipment operation and quality tracking service;
7, Response:
The company according to the commitment to good after-sales service, the product warranty period of one year, in the warranty period according to the warranty provisions of the free marking, maintenance.
The company promises to respond to customer requests within 24 hours.
8, the scope of services:
This project involves all the products and may involve other safety protection products.
Third, the after-sales service system
After-sales service contact form
Bidder:
xxx Province xxx Electrical Appliances Development Company Ltd. has been approved by the Zhuhai Gree Electric Appliances Co. Several engineers. And there are Gree products easy to wear and tear accessories.
1, warranty period
Strictly in accordance with the manufacturer's warranty period, for the purchase of goods issued a valid invoice date. We provide six-year free warranty for the entire Gree air conditioner supplied, including compressor, all kinds of fan motors, main control board, receiver head, temperature control parts and remote control and other air conditioning parts.
2, the replacement period:
Since the date of purchase of the use of goods purchased by the purchasing unit within 45 days of the date of the two consecutive quality problems, we are committed to give a replacement of new goods or replacement of other equivalent or higher than the grade of the equipment, the replacement process of all the costs incurred by our side to bear.
3, equipment installation and commissioning
After winning the bid, we are responsible for the initial acceptance of the equipment, free of charge to the purchaser's location and provide free installation of equipment. Before the installation of the equipment, we send staff to carry out field surveys, design the installation and commissioning program to ensure that the relevant line design is reasonable, reliable operation and easy maintenance. We are responsible for organizing professional and technical personnel to carry out equipment installation and commissioning.
4, maintenance services
We are committed to receiving technical service requests from the purchasing unit, respond within 30 minutes to ensure that 2 hours to the scene for technical support, and 8 hours after arriving at the scene to remove the fault of the goods. Warranty period, not due to improper operation caused by the replacement of spare parts and goods by the successful bidder is responsible for the package repair, package replacement. After the end of the warranty period, we continue to provide maintenance and repair, receive the user to repair within 4 hours after the door repair, maintenance fees in accordance with the manufacturer's standards.
xxx
20xx x month x
Medical after-sales service commitment 2XXXXX medical equipment limited company in line with the "credibility first, integrity first" principle, especially to make the following service commitments:
1, XXXXX company will provide free of charge Information consulting, publicity pages, technical guidance and the use of the products sold and operational training and other services;
2, the company's sale of disposable sanitary products, non-human damage, if due to quality problems, will be free of charge for replacement;
3, our company in the receipt of the purchase call will be responded to within 24 hours, non-special irresistible reasons, it will be the first time to deliver the goods, and actively provide convenient and fast! Delivered, and actively provide convenient and efficient quality service;
xxx
20xx x month x
Medical after-sales service commitment 3First, the service mode
1, telephone support: by phone or fax form, will arrange for professional and technical personnel in the specified time on the equipment fault location, and come up with solutions, and ultimately remove the fault.
1, telephone support: through the phone or fax form will be arranged to professional technicians in the specified time to equipment fault location, and come up with solutions, and ultimately troubleshooting.
2, on-site support: through the phone can not diagnose the fault, will arrange for engineers to go to the scene to analyze the cause, develop programs, troubleshooting.
Second, the service commitment
1, the service response in a timely manner;
2, to solve the problem effectively;
3, the service process specification;
4, the service content is comprehensive.
The equipment provided by the company are not less than the specified warranty period, such as quality problems during this period, the company will send specialized engineers, respond within one hour, arrive at the scene within 16 hours, 24 hours to solve the problem, such as within 24 hours can not be resolved, the same day to give the appropriate product replacement to ensure that the equipment runs normally.
Three, after-sales service content
1, the product warranty period free of charge warranty, five years maintenance. Warranty period in the product installation is completed on the date of acceptance. Warranty period after the expiration of a reasonable charge according to the situation, see the spare parts charges.
2, each service is completed, will be submitted to the customer formal after-sales service report.
3, service plan: see the contents of the tender documents.
4, spare parts: see the tender documents preferential spare parts.
5, contact: see the tender documents after-sales service outlets.
6, installation and commissioning: free of charge to provide installation and commissioning of goods, according to the scheduled program and the user's . Actual demand, the development of installation programs and installation and commissioning.
7, information: installation is complete, free of charge to provide the necessary documentation and all the information about the project.
xxx
20xx year x month x day
Medical after-sales service commitment 4I sell products on the quality of products, services and other aspects of the matter, the commitment is as follows:
First, the warranty maintenance: for the company sold xxxx equipment warranty one year (except for human factors and consumables), more than the warranty period of the product implementation of lifelong maintenance services
Second, transportation and installation: problems that may arise during transportation (including insurance, loss, damage, etc.), by my company is responsible for, and by my company to bear all the costs of this process. The products can be transported to the designated location on request, and send someone to install and debug.
Third, the maintenance response: in the three warranty period of the quality problems, the company promises to receive the user's notice within 24 hours to give a reply, and within seven working days, more than the warranty period of the product life-long maintenance service.
Fourth, accessory service: the price of maintenance parts outside the warranty period, the company promises to supply at the cost of the product.
Fifth, the products provided, which puncture device, needle holding our commitment to 2 years warranty, if the quality of the problem, free replacement of new products (warranty is not extended).
xxx
20xx x month x day
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