In normal study, work and life, unexpected events happen from time to time. In order to avoid causing huge losses and harm, it is always necessary to make emergency plans in advance. How to write an emergency plan? The following is a sample of the hotel emergency plan I collected for you. Welcome everyone to learn from it, I hope it will help you.
Hotel Emergency Plan 1 1. Emergency Team:
In case of emergency, the chief attendant should be responsible for handling it before the members of the handling team arrive.
Team leader: general manager
Deputy Team Leader: Executive General Manager, Deputy General Manager and Safety Team Leader.
Members: Housekeeping Manager, Office Director, Finance Manager and Engineering Manager.
Second, the emergency measures to deal with all kinds of emergencies:
1, emergency measures for robbery cases:
(1) When a hotel robbery happens, if the robber is armed, the on-site staff should avoid confrontation with the robber, keep calm, and observe the gangster's face, body shape, clothes, hairstyle, accent and other characteristics. If the robbers are unarmed and have enough manpower to subdue the robbers, they must wait for an appropriate opportunity to catch the robbers and hand them over to the police, but don't act rashly to avoid unnecessary casualties. If the staff of the monitoring center finds a hotel robbery, they should immediately notify the department manager or foreman and report to 1 10 as instructed.
(2) If the robbers fled the scene by car, they should write down their license plate number, color, model or brand, and record the number of people. At the same time, you can follow it by taxi or other means of transportation, and report the position and orientation to 1 10 with communication tools, so that the police can organize forces to set up checkpoints to intercept it. Pay attention to concealment during tracking to ensure your own safety.
(3) Protect the weapons and tools left by the robbers, and don't touch them with your hands. Draw a warning zone and don't let irrelevant personnel enter the scene.
(4) If it is impossible to leave the evidence left by the robbers in crowded places such as traffic arteries and public places, it should be packed in plastic bags and handed over to the police.
(5) Interview witnesses, collect information about robbery and provide it to public security organs. At the same time, the relevant personnel shall not leave before the public security personnel inspect the site or complete the treatment.
(6) The personnel present shall not disclose any information to the media or irrelevant personnel, and shall not take photos.
(7) If there are any injured persons, they should be sent to the hospital for treatment immediately and report to the public security organ.
2. Emergency measures for hostage-taking cases:
(1) When a hostage kidnapping case occurs in a hotel room, the floor service personnel should immediately report to the department manager, the foreman and the security department.
(2) After receiving the report, the emergency team can set up a headquarters on the incident floor and call the police at the first time.
(3) Before the arrival of the police, it is strictly forbidden to disclose the scene situation to irrelevant personnel, so as not to cause panic among guests and onlookers, and lead robbers to take risks and endanger the safety of hostages.
(4) Try to meet some reasonable requirements of the robbers, such as sending water and vegetables to stabilize the robbers' mood.
(5) Security guards and engineers are on standby nearby to coordinate with the actions of public security personnel and draw a warning range. At the same time, evacuate the guests in the room where the robbers are located to prevent the robbers from carrying explosive dangerous goods.
(6) Collect and sort out the monitoring videos and engineering drawings of guest room registration in time and provide them to the police.
3. Emergency measures in case of combat:
(1) When there is a quarrel in the hotel, you should immediately stop dissuasion and disperse the onlookers.
(2) If both parties don't listen to stop, and the situation continues to develop and the scene is difficult to control, they should report to the public security organ in time and notify the relevant personnel of the hotel. Security personnel should arrive at the scene quickly to prevent damage to hotel items.
(3) If the hotel articles are damaged, the hitter should be stopped and demanded compensation. If there are injured people, the traffic police will give first aid and then deal with them. The scene must be kept intact for the police to investigate and help the police identify the troublemaker.
(4) If the fighter escapes by car, he should write down the characteristics such as license plate number, color, vehicle type and number of people.
(5) Assist the police to investigate the scene of the fight and collect all kinds of fighting tools.
4, food poisoning emergency measures:
(1) If anyone is found to be poisoned in the hotel, the following measures should be taken in addition to calling the police immediately, whether by mistake or on purpose:
A call the emergency center "120" for help. If the medical staff can't arrive in time, the poisoned person will be in danger. The poisoned person should be sent to a nearby hospital for emergency treatment, and the unit or relatives and friends of the poisoned person should be informed.
B, protect the scene of the poisoned person, don't let anyone contact with toxic or suspected toxic items (such as drugs, containers, drinks and food, vomit, etc.). ).
C. arrange parking spaces for police cars and ambulances when they arrive and leave.
D. Register the personal belongings of the poisoned person and give them to the police.
E, prevent others from watching.
F relevant information (including arrival and departure times of police cars and ambulances, names of police officers and other information) shall be registered and put on record.
J, found poisoners or suspicious personnel, immediately stranded, pay the traffic police.
5. Emergency measures in case of explosives (threatening telephone calls):
(1) Handling measures when receiving a bomb threat call:
A. Anyone who receives a bomb threat call should listen to every word, noise and background sound of the caller to guess the caller's position.
B. Pretend that you can't hear the phone clearly and delay the busy time of the caller in order to get as much information as possible and make detailed records.
If the caller agrees, you can transfer the call to the general manager or switchboard. At the same time, inform the security guard to take prompt action.
D. If you hang up after the call, please inform the chief attendant or relevant personnel immediately so as to take further actions and countermeasures. If you have recording equipment, you should record the call in time.
(2) Handling measures after receiving the call:
A, keep the contents of the telephone absolutely confidential, and immediately notify the general manager and the chief attendant.
B. After receiving the alarm, the general manager and shift supervisor shall report to the public security organ in time and convene an emergency team for consultation.
C the emergency team should evaluate the incident and decide whether it is necessary to organize personnel to search for bombs.
D. Inform the police that in order to avoid crowd gathering and prevent the perpetrators from spreading dissatisfaction and creating panic in public places, plainclothes security guards should be dispatched to public places to be on alert quickly, and uniformed security guards should be dispatched for peripheral alert.
E. When the police arrive at the scene and conduct a search, the security department shall notify the managers of relevant departments to cooperate with the police.
(3) the method of searching for bombs:
In principle, employees are not allowed to participate in bomb search, but if employees voluntarily determine the risk factor, they can use relevant tools to search according to relevant procedures.
First, the emergency team or safety manager is responsible for guiding the appropriate search action.
B. Without confirmation, the search personnel shall not touch or interfere with any package, box or other object that may contain explosive devices.
C, if found, should promptly report to the emergency team or safety manager. After receiving the report, the security manager must notify the police and send security personnel to isolate the area where the bomb or suspicious items are located.
D. When the police arrive at the scene to detect and dismantle suspicious items, they should evacuate irrelevant personnel nearby, and notify the managers of relevant departments to cooperate with the police to ensure the safety of people's lives and property.
(4) Cooperate with relevant departments for incident handling.
First, the emergency team should pay close attention to the development of the situation and seriously answer the questions of the guests.
B properly handle the panic of the guests about the bomb threat.
C, cooperate with the public security organs to carry out relevant investigations, and keep close contact with relevant personnel.
D. If the guest requests to speak to an authority, the operator can transfer the call to members of the emergency response team.
E. In case of any change in hotel conditions, the operator shall immediately notify all department managers of the instructions of the emergency team.
F, the security department is responsible for sending people to the entrance near the danger zone, and irrelevant personnel are strictly forbidden to enter.
D, prevent the perpetrators from spreading discontent in public places and creating panic.
J, such as the police arrived, alert personnel should guide them to the scene from the rear, and security personnel should remain vigilant until the end of the emergency.
H, in the event of accidents and personal injuries, the office is responsible for organizing personnel rescue and evacuation.
I. If the scene of the incident involves electrical appliances and mechanical equipment, the Engineering Department should cooperate with the police.
The second emergency plan of the hotel is to do a good job in emergency rescue and disposal after the sudden power failure of the hotel, to ensure that the hotel can effectively organize relevant departments to carry out emergency rescue in case of sudden power failure, and to minimize unnecessary losses and consequences. According to the relevant regulations of the higher authorities and the actual situation of the hotel, the emergency plan for sudden power failure of the hotel is formulated. After the sudden power failure, the work division of relevant departments is as follows.
The work of the Ministry of Security:
1. Once the hotel suddenly loses power, the employees at the highest level in the store will immediately organize employees at all positions to take corresponding emergency measures, and call all the security guards on duty to divide the work, assign security guards to control the entrance and exit of the hotel, check out the articles and personnel going out, and strictly control them to prevent the outflow of property.
2, quickly send security guards to check the elevator along each floor, using propaganda, flapping to check whether there are trapped people in the elevator, if there are trapped people, immediately notify the engineering department and actively assist in taking rescue measures.
3. Send security guards to patrol all floors continuously, especially to strengthen the safety patrol inspection of key parts, places and areas, mainly to check the door locks of floors, emergency lighting of floors, personnel activities of floors, etc. To prevent people from using power outages to commit crimes and fish in troubled waters.
4, notify the relevant departments to do a good job in the protection of important facilities and equipment after power failure, to prevent damage.
5, do a good job of emergency and handling all kinds of emergencies after power failure.
6, actively supervise and assist the engineering department to find the cause of the power outage, and restore power supply as soon as possible.
Housekeeping work:
1. If the hotel suddenly loses power, the employees at the highest level in the store will immediately organize employees at all positions to take corresponding emergency measures. Floor staff should carefully check the rooms and writing rooms on each floor to prevent people from lighting candles or throwing cigarette butts to cause fire accidents, and at the same time do a good job of reminding guests and patiently explaining.
2. When the power outage lasts for a long time, the waiter should advise the guests not to panic and try to meet the needs of the guests. When guests ask to leave the store, they should be well guided. In case of emergency, evacuation should also be done to guide guests to evacuate from the escalator to the outside of the store.
3. The front desk should immediately save and back up the historical data of the guests, and inform the assistant manager of the lobby to stick to his post, handle relevant complaints and coordinate to solve related problems caused by power failure.
The bellman should take good care of the guests' valuables and try to control foreigners to enter the hotel after the power failure.
5, the service center should do a good job of customer information transmission and all kinds of consultation, and try our best to do a good job of customer service after power failure.
Food and beverage department work:
1. Once the hotel suddenly loses power, the employees at the highest level in the store will immediately organize employees at all positions to take corresponding emergency measures. The catering staff should carefully check all business premises and consumption rooms to prevent people from lighting candles or throwing cigarette butts, and do a good job of prompting and patiently explain to the guests.
2. When the power outage lasts for a long time, the waiter should advise the guests not to panic and try to meet the needs of the guests. When guests ask to leave the store, they should be well guided. In case of emergency, evacuation should also be done to guide guests to evacuate from the escalator to the outside of the store.
3. When there are many consumers, the waiter should pay more attention to the entourage, observe the trends of consumers and their surroundings, give tips and care to the guests' belongings, and properly keep the items stored by the guests.
4. The kitchen staff should carefully check the stoves, pipes, high-power electrical appliances and other important equipment, turn off the power supply, electrical appliances, oil valves and various switches, and take corresponding preventive measures.
Work of engineering department:
1. If the hotel suddenly loses power, the employees at the highest level of the department in the store will immediately organize employees at all positions to take corresponding emergency measures. First, find out the cause of the power outage at the first time.
2. If the power supply bureau system is out of power, immediately call all the personnel on duty, and go to the lobby, power distribution room, exchange station, restaurant and floor to check the emergency lighting facilities in pairs, and turn the corresponding electrical equipment switch to the off position.
3. Elevator rescuers quickly open the door of the nearby elevator car hall and call loudly to confirm whether there are any guests trapped in the elevator and the location of the elevator. If it is not in the flat position, quickly rush to the elevator machine room of 14/F, immediately turn off the power switch after opening the door, remove the protective cover of the traction machine brake, gently press the mechanical brake with special tools, and when the elevator car slowly slides to the flat position, open the car hall with the special mechanical maintenance key for the elevator.
4, exchange station lithium bromide unit, plate exchanger and volumetric exchanger once power failure, immediately turn off the steam, so as not to damage the equipment.
5. When the power distribution room can't supply power normally due to water inflow, fire and other reasons, in case of emergency, the power supply of domestic pumps, fire pumps, spray pumps, elevators, monitoring rooms and so on can be ensured by switching to the state of fire standby power supply, so as to ensure the operation of important equipment.
6. If the electrical components of the branch circuit in the distribution room fail, you can immediately disconnect the branch circuit and put up warning signs to ensure the normal power supply of other circuits, and then try to solve it.
7, during the power outage, it is forbidden to use open flame operation, isolation belt should be set around flammable items, and strengthen inspection.
8. During the power outage, the employees on duty in the engineering department should obey the unified command of the manager and report the latest developments in their respective regions in time.
The work of the finance department:
If the hotel suddenly loses power, the employees at the highest level of the department in the store will immediately organize employees at all positions to take corresponding emergency measures. The finance department office should store cash, checks and seals, and the front desk and cashier point should also manage cash immediately and save and back up customer historical data.
Work of Marketing Department, Human Resources Department, Purchasing Department and General Manager's Office:
In case of sudden power failure in the hotel, the highest-level personnel in the department in the store will immediately organize personnel in all positions to take corresponding emergency measures, and office personnel should stick to their posts and do a good job in the management and custody of various agreements, personnel files and other important materials.
Special emphasis is placed on:
After a sudden power outage, all departments should coordinate with each other, cooperate closely, complete their work according to the contents of the plan, and strive to control and reduce the losses caused by the power outage to a minimum.
Hotel Emergency Plan 3 I. Purpose and Basis
In order to organize rescue in time and effectively in case of emergency and minimize losses, this plan is formulated according to the Emergency Response Law of People's Republic of China (PRC) and the requirements of relevant departments, combined with the actual situation of the hotel.
Second, institutional setup.
In order to fully ensure the implementation of this plan and put the responsibility on each responsible person, an emergency team is established, and its members refer to the existing model of the hotel safety management Committee.
1. List of emergency team members:
Team leader: (General Manager)
Deputy leader: deputy general manager and assistant to the general manager.
Members: Director of Office, Manager of Finance Department, Manager of Sales Department, Manager of Catering Department, Manager of Housekeeping Department, Manager of Security Department, Manager of Engineering Department and Chef.
2. The responsibilities of each member of the team:
Team leader: responsible for organizing, directing and coordinating the emergency response team;
Deputy leader: responsible for inspecting and guiding the implementation of emergency measures;
Member: Responsible for the implementation of emergency measures, rescue organization and aftermath disposal of the departments under its jurisdiction, and assisting the Group in handling various emergencies.
In case of emergency, the shift supervisor is responsible for pretreatment before the members of the disposal team arrive.
Third, the scope of emergencies.
1, public security: robbery, kidnapping, fighting, homicide, natural death, falling off buildings, terrorist activities;
2. Fire fighting: fire and technical failure;
3. Natural disasters: floods, lightning strikes, storms and earthquakes;
4. Food hygiene: poisoning.
Fourth, emergency measures
(1) public order
1, emergency measures for robbery cases:
(1) When a hotel robbery happens, if the robber is armed, the on-site staff should avoid confrontation with the gangster, keep calm, and observe the gangster's face, body shape, clothes, hairstyle, accent and other characteristics. Never act rashly, lest you cause unnecessary casualties. If the monitoring center finds a hotel robbery, it shall immediately notify the department manager or foreman and report to 1 10 as instructed;
(2) If the robbers fled the scene by car, they should write down their license plate number, color, model or brand, and record the number of people. At the same time, you can follow it by taxi or other means of transportation, and report the position and orientation to 1 10 with communication tools, so that the police can organize forces to set up checkpoints to intercept it. Pay attention to concealment during tracking to ensure your own safety;
(3) Protect the site. Don't touch the weapons and tools left by the robbers, draw a warning range, and don't let irrelevant personnel enter the scene;
(4) If it is impossible to leave the evidence left by the robbers on the main roads and public places. One by one, they should be packed in plastic bags and marked and handed over to the police for handling;
(5) Cooperate with public security organs to visit witnesses and collect robbery information. At the same time, the relevant personnel shall not leave before the public security personnel investigate the site or finish the treatment;
(6) The personnel present shall not disclose any information to the media or irrelevant personnel, and shall not take photos;
(7) If there are any injured persons, they should be sent to the hospital for treatment immediately and report to the public security organ.
2. Emergency measures for hostage-taking cases:
(1) When a hostage kidnapping case occurs in the hotel, the service personnel shall immediately report it to the department manager, the foreman and the security department;
(2) After receiving the report, the emergency team should call the police at the first time;
(3) Before the police arrive, it is necessary to ensure that the news is not leaked, and it is strictly forbidden to disclose the situation to irrelevant personnel, so as not to cause panic among guests and onlookers, which will lead to robbers taking risks and endangering the safety of hostages;
(4) Try to meet some reasonable requirements of robbers, such as sending water and vegetables to stabilize the robbers' mood;
(5) Security guards and engineers are on standby nearby to coordinate with the actions of public security personnel and draw a warning range. At the same time, evacuate the guests in the room where the robbers are located to prevent the robbers from carrying explosive dangerous goods;
(6) Collect and sort out information such as room occupancy, surveillance video and engineering drawings in time and provide them to the police.
3. Emergency measures in case of combat:
(1) When there is a fight in the hotel, immediately stop discouraging it and disperse the onlookers;
(2) If both parties do not listen to stop, the situation continues to develop, and there is an uncontrollable trend at the scene, they should report to the public security organ in time and notify the relevant department personnel of the hotel. Security guards should be vigilant to prevent the situation from expanding;
(3) If the hotel articles are damaged, the fighter should be stopped and demanded compensation. If there are injured people, the traffic police will give first aid and then deal with them. The scene must be kept intact for the police to investigate and assist the police to identify the troublemaker;
(4) If the fighter escapes by car, he shall write down the characteristics such as license plate number, color, vehicle type and number of people, and the traffic police shall handle it;
(5) Security personnel assist the police in investigating the fighting scene and collecting various fighting tools.
4, murder, natural death, falling cases of emergency measures:
(1) When there is a murder in the hotel, the service personnel should immediately report to the general manager, department manager, foreman and security department;
(2) The person who received the report immediately called the police and immediately set up an emergency team to effectively assist the police in the shortest time and clean up the scene;
(3) The security guards assist the police to investigate the scene, transport the bodies as soon as possible and clean up the scene;
(4) The Security Department shall cooperate with the police to deal with the aftermath.
5. Emergency measures for terrorist cases:
(1) There are two main types of terrorist activities: explosive suspects and explosive threats.
I. Explosive suspicious objects
(1) If the hotel finds a suspicious explosion, it must report it to the security department immediately;
(2) The security department should immediately investigate the site after receiving the report, but it is not allowed to touch suspicious objects easily. When it is impossible to confirm suspicious objects, immediately call the police, and draw a warning zone to prohibit irrelevant personnel from approaching;
(3) the security department requires the switchboard to inform members of the emergency response team to come to the store to assist the police;
(4) According to the appearance of suspicious objects, the monitoring center searches for suspects through monitoring videos and collects relevant information for the traffic police to handle;
⑤ The Security Department and the General Management Department cooperate with the police to deal with the aftermath.
B, explosion threat phone call
(1) When the hotel receives an explosion threat call, the answering staff should get as much information as possible and record it during the answering process;
(2) After the phone is hung up, the receiver shall immediately report to the department manager, general manager and security department, and shall not spread any news to the outside world;
(3) The general manager will call the police decisively as appropriate;
(4) The Security Department can deploy personnel from relevant departments to assist the police in searching suspicious items in non-key areas of the hotel after on-site training by the police;
Ⅰ. The emergency team or safety manager is responsible for guiding the appropriate search actions;
Two. Without confirmation, the personnel involved in the search shall not touch or interfere with any packages, boxes and other suspicious items that may contain explosive devices;
Three. If you find any situation, you should report it to the emergency team or the manager of the security department in time, notify the police after receiving the report, and send security personnel to isolate and guard the area with bombs or suspicious objects;
Four. When the police arrive at the scene to detect and dismantle suspicious items, they should evacuate irrelevant personnel nearby, and inform the managers of relevant departments to cooperate with the police to ensure the safety of people's lives and property.
⑤ The emergency team should prevent the perpetrators from spreading dissatisfaction and creating panic in public places of hotels;
⑥ In case of accidents and personal injuries, the General Management Department is responsible for organizing personnel rescue, and the Housekeeping Department is responsible for personnel evacuation and guidance;
⑦ If the scene of the incident involves electrical appliances and mechanical equipment, the engineering department should cooperate with the police;
⑧ The Security Department collects telephone answering and other related information, and submits it to the police for handling, and tracks the case handling results.
(2), fire protection
1 fire
(1) When there is a fire in the hotel, the fire control center should immediately go to the scene after receiving the alarm, and notify the fire control center immediately after confirming the fire;
(2) After receiving the fire confirmation information, the fire center shall immediately notify the switchboard and inform the members of the emergency team to form a fire fighting headquarters in the fire center. At the same time, notify the security foreman on duty to organize security personnel to carry out evacuation, fire fighting and rescue work according to the post arrangement at the fire site;
(3) The fire control center shall report the fire situation to the general commander (general manager) in time, and give an alarm in time according to the instructions of the general commander;
(4) The security guards on duty at the front and rear doors guide the fire engines into the hotel while controlling other personnel to enter;
(5) The engineering department shall stick to its post, make good preparations for drainage, and cooperate with the fire control center to start relevant fire-fighting intermodal equipment;
(6) Housekeeping department organizes voluntary firemen to guide the guests to evacuate on the corresponding floors;
(7) The front desk shall promptly inform the fire center and housekeeping department of the number of guests staying on the floor, and the housekeeping department shall mark "○" at the door after evacuating the guests on the corresponding floor according to the requirements of the headquarters;
(8) After receiving the alarm, the Food and Beverage Department shall immediately organize volunteer firefighters to prepare for evacuation and send them to the fire with wet towels to rescue valuable materials;
(9) The members of the emergency team of the Finance Department and the Sales Department organize the volunteer firemen of this department to form a medical logistics team, which is responsible for the care and transportation of the wounded;
(10) After the fire is put out, the security department is responsible for protecting the fire scene and assisting the fire control institutions to investigate the cause of the fire;
(1 1) The security department writes an "accident report" to analyze the cause of the fire and improve the fire prevention measures.
(3), natural disaster emergency measures
When the hotel suffers from serious natural disasters such as floods, lightning strikes, storms and earthquakes:
1, confirm the affected area:
(1) When natural disasters such as floods, lightning strikes, rainstorms and earthquakes occur, the fire control center shall immediately confirm the affected area, and notify the assistant manager in the lobby and the manager on duty to organize the personnel on duty in each department to make an inventory of the affected situation within the jurisdiction of the department.
(2) The fire control center informs the switchboard, the general manager and other members of the emergency team to rush to the fire control center, set up a disaster relief headquarters, and direct the personnel of various departments to eliminate disasters and resume production.
2, emergency treatment to prevent major accidents caused by natural disasters:
(1) All departments should check the electricity, gas and oil within their jurisdiction to prevent leakage from causing fire, and immediately notify the engineering department to stop work when finding hidden dangers to prevent natural disasters and accidents from causing fire. In case of fire, immediately follow the "Fire Emergency Operation Procedure".
(2) When facilities and equipment are seriously damaged due to disasters and accidents, whether there are potential safety hazards, such as curtain wall or ceiling glass falling off, roof pool leaking, etc. Immediately block the ground area where safety accidents may occur, and the engineering department will arrange emergency repair to eliminate potential secondary disasters;
(1) vehicles and pedestrians are strictly prohibited within 20m around the building;
② Vehicles and pedestrians are prohibited from passing under the gate driveway and lobby canopy;
(3) Non-working personnel are prohibited from boarding the roof;
(4) Emergency repair by engineers.
(3) In case of the above-mentioned emergency, the evacuation route shall be determined by the disaster relief headquarters and evacuation shall be organized.
3. Accident report: After the investigation and handling of the disaster situation, all departments shall summarize the situation to the disaster relief headquarters (fire control center), and the emergency team shall issue an accident report.
(4) Emergency measures for food hygiene poisoning
1. If anyone in the hotel is found to have symptoms of poisoning, he should immediately call the police and report to the general manager, whether by mistake or deliberately taking poison;
2. The assistant manager in the lobby calls the emergency center "120" for help, waiting for the medical staff to help;
3. With the consent of the police, the police will check the documents and other items of the poisoned person, and the police will inform the unit or relatives and friends of the poisoned person;
4. Protect the scene where the poisoned person is located, and don't let anyone touch toxic or suspected toxic items (such as medicines, containers, drinks and food, vomit, etc.). );
5. The front office arranges parking spaces in the lobby lane for police cars and ambulances to enter and exit;
6. Register and keep the personal belongings of the poisoned person or hand them over to the police as required by the police, and sign for them;
7, the security department will be related information (police car, ambulance car number; Time of arrival and departure, name of the person in charge of the police, etc. ) have been registered for the record;
8, found that the poisoner or suspicious personnel immediately stranded, to the traffic police;
9, belongs to the guests dining in the hotel, in addition to the above work, should also put the guests dining dishes and tableware and residue sealed, to the public security for testing and identification.
;