About Product Commitment Letter Sample 8 Articles
In the real society, many places will use the commitment letter, using the right writing ideas to write the commitment letter will be more half the effort. In order to make it easier and more convenient for you to write a letter of commitment, the following is my carefully organized product commitment letter 8, I hope it will help you.
Product Commitment Part 1
According to Q/CCST 001-20xx enterprise standards, our company provides product quality and after-sales service to make the following commitments:
1, according to the national standards to strictly implement the quality of the "three packages". That is, in the quality assurance period, if there is a production side of my quality problems, the implementation of the package refund, package replacement, package maintenance.
2, the regular organization of tracking consulting services, timely understanding of the user feedback on the quality of my company's products, to achieve timely measures, timely rectification.
3, sales staff in the receipt of feedback on the quality of the product, should be within 24 hours and after-sales service personnel to the scene. Major quality accidents first reported to the general manager, the quality department immediately according to the "corrective and preventive measures" for disposal, and within 12 hours to the scene.
4, at the request of the demand side, our company can organize relevant technical personnel to assist the demand side for product commissioning, provide technical services.
5, can provide the product technical training (maintenance, commissioning, installation, etc.).
6, to provide the whole machine and spare parts warehousing zero inventory (on behalf of the storage and marketing), at any time and place in a timely manner to meet the needs of a variety of preferential supply of parts.
7, our company abides by the "quality is life" this never become true, our after-sales service team will be anxious users of the urgent, think of the user's thoughts, all for the user is our service purpose, our slogan is: first-class quality, quality service, good quality and good price.
xxx Co., Ltd
20xx, xx month xx
Product Commitment Part 2Thank you for purchasing Chengdu Shuaikun Science and Technology Co! Your choice is our greatest trust and support, to serve you is our duty and honor. In order to ensure that you provide high-quality service, to eliminate your worries, Chengdu Shuaikun Technology Co., Ltd. to you to make the following service commitments:
We have a dedicated customer service center and 7 * 24 * 365 full-time after-sales service team, and to provide customers with 18981979182 telephone support service hotline at any time to the user's problems or failures to make a rapid response. When the equipment or software problems, we will respond to the door in 2 hours; 3 hours to propose a fault solution; for hardware, software failures our engineers through the detailed testing, to find out where the fault is, in the shortest possible time to solve the problem, and at the same time for the use of the product on the way, the method, the skills of our organization will be specialized technical personnel to use the unit or the use of people to guide and training, to save valuable time for customers. For customers to save valuable time. After-sales service response time
The user in the warranty period, if in the use of the process if the problem can not be solved (software, hardware, systems, etc.), you can call our hotline or fax and other ways to get in touch with our company, our company we will be in 2 hours door-to-door response; 3 hours to put forward the failure of the solution. In the product warranty period, due to product quality has been issued by the fault, our company will be free of charge for maintenance, repair and replacement. In the warranty period, if the equipment is found to be inconsistent with the technical parameters and indicators listed in the program or contract, the user should issue a detailed written report to our company, explaining the details of the problem, we will give a solution in 2 hours. Note: The following cases are not covered by the warranty
Normal wear and tear of the equipment and wear parts (such as printer cartridges, high scanning photoreceptors, sensors and the like, software servers, software survival environment);
Problems with the equipment due to the user of the equipment is not authorized to modify the equipment, incorrect use of the equipment caused by the problem;
Force majeure by the factor (natural disasters, fire,
Failure or trauma caused by force majeure factors (natural disasters, fire, war violence or other similar events);
Warranty commitment: The company promises a warranty response time of 4 hours in the Chengdu area, 2 hours in Longquanyi District.
Warranty Time
Hardware Warranty
For the overall hardware warranty of the computer, our company will strictly follow the national "three packs" regulations: In the warranty of the product, you need to present the corresponding purchase invoice. You need to show the corresponding purchase invoice, or product warranty card, the corresponding hardware products for warranty, in the engineers to visit the maintenance and at the same time the product of the hardware inspection, and timely participation in the customer with the product after-sales service repair, such as checking out in the hardware warranty range of the company's special offer by the hardware manufacturer during the warranty period to provide a substitute for the machine, to meet the needs of your work and life.
In the hardware within the scope of the three packages need to change the spare parts to complete the repair caused by the loss of data my company and the manufacturer is not responsible for any responsibility, please always do a good job of backing up your data.
Note: I sold the product attached to the product does not enjoy the same product hardware services, the hardware by the company to provide free warranty.
Outside the hardware warranty period
The whole product or parts have been beyond the scope of free maintenance.
Malfunction or damage caused by external equipment, non-factory loading, storage, maintenance, or operation of the product (e.g., plugging and unplugging various data cables and non-USB external devices while energized).
Products that have not been serviced by our technicians or by the manufacturer's maintenance staff are not covered by the warranty and should be handled by the customer themselves, or provided by us.
Failure or bad due to accidental factors or man-made reasons (including computer viruses, operating errors, into the liquid, scratches, transportation, incorrect wiring, pests, etc.).
Failure or bad due to natural disasters and other force majeure (such as earthquakes, fires, lightning strikes, etc.) is not covered by the manufacturer's and our warranty.
Due to the above reasons, my company and the product manufacturer are not to provide you with free repair and maintenance services, but also please follow the correct operating instructions, such as due to third-party causes caused by force majeure, my company can provide the corresponding paid repair and maintenance services.
Software Services
Software Services
One year from the date of your payment (based on the date of the purchase invoice and certificate of the three packages), such as a customized development of the software failures, please call our service hotline, we will be free of charge to maintain or debugging modifications (free maintenance is limited to the date of purchase). Or debugging modification (free maintenance is limited to the pre-installed software to restore to the factory state).
My company free of charge for your product commitment to one year of service software package outside the period of service, my company can provide software paid door-to-door service, you need to provide the appropriate genuine software, by my engineers to provide installation.
Finally, we again sincerely thank you for choosing us, we will provide you with professional products and sincere service.
Sincere service, hand in hand *** advance, the pursuit of perfection
Product commitment letter Part 3______ County Government Procurement Center:
If our unit in _____________ is fortunate enough to win the bid, in the process of implementation of the project, our company to bid on the product of the project to make the following commitment to quality assurance:
1 Our company guarantees that the provided Goods are new, unused, and in all aspects of the contract with the quality, specifications and performance requirements. Delivery, provide quality certificates product factory inspection report.
2 The company's products before the start of the use of the installation, commissioning process, will be sent to the site of the relevant personnel to assist, guidance, and free of charge to the use of the party designated by the relevant personnel training.
3 The Company guarantees that the goods supplied are consistent with the quality, specifications and performance of the contract, the owner of the product during operation, should be operated in accordance with the operating procedures and the installation and use of the instructions specified in the method.
4 The quality assurance period of the product is 12 months after the initial acceptance of the contract equipment.
5 The company's products in the beginning of the use of the process, due to product quality problems can not meet the requirements, the company promises: package repair, package replacement.
6 warranty period, the company's response to the failure of the warranty, within one hour of receiving the notice of the user to reply, technical service personnel to arrive at the scene within 24 hours.
7 product sales service: according to the company's after-sales service parts center, and fill out the service feedback form to the company reported to the archives.
8 the company's quality and delivery time contrary to the contract provisions caused by the loss, according to the terms of the contract and the relevant legal provisions of the corresponding financial responsibility.
____________ Company
_____ year ____ month _____ day
Product Commitment Letter Part 4In order to provide consumers with high-quality, nutritious, safe ` agricultural products, and is committed to continuously improve the quality and safety of agricultural products, we will strictly abide by the "Agricultural Products Quality and Safety Law", "Food Safety Law" and other laws and regulations. We will conscientiously fulfill the responsibility of the first person responsible for the quality and safety of agricultural products, carry out the production and operation of agricultural products in accordance with the law, and take the initiative to accept the supervision of government departments and the community.
To this end, we solemnly promise to the community and regulatory authorities at all levels:
First, in strict accordance with national laws and regulations, the production and operation of agricultural products. Seriously implement the national quality and safety standards for agricultural products, strict environmental management of origin, consciously optimize the production environment for agricultural products. Continuously strengthen the production process of agricultural products in the use of agricultural and veterinary drugs and other agricultural inputs quality control, strengthen the production of agricultural products record management or incoming inspection and acceptance management, according to the law to do a good job of packaging and labeling of agricultural products, to ensure that the listed agricultural products quality and safety.
Second, to ensure that in the production and operation of agricultural products do not use the state banned the use of agricultural inputs, including preservatives, preservatives and additives. Do not operate agricultural products that do not meet the quality and safety standards for agricultural products.
Third, take the initiative to accept the quality and safety supervision and monitoring, actively participate in the construction of agricultural quality and safety traceability system, the existence of quality and safety problems of the product, take the initiative to recall and destroy, and bear the liability in accordance with the law.
Fourth, actively carry out quality and safety certification of agricultural products, and constantly increase scientific and technological investment, explore and research the quality and safety of agricultural products production technology, to further standardize the production management of agricultural products, consciously improve the quality and safety of agricultural products.
V. Consciously accept the supervision of consumers, society and regulatory authorities, and timely improvement of measures conducive to improving the quality and safety management of agricultural products.
Commitment: XXX
Time: XXXX, XX/XX/XX/XXXX
Product Commitment Part 5I XXXXX medical equipment limited company, once won the bid, the bidding products to do the following commitments.
First, the after-sales service program
1, our quality assurance period for the contract equipment for the date of acceptance report signed 24 months.
2, multi-party commitment in the contract equipment quality assurance period, by xxxx local after-sales service organization (xxxxxx medical equipment limited) free of charge for us to provide technical guidance and maintenance services of the contract equipment.
3, we guarantee that in the contract equipment out of faults and defects, or after receiving the technical service requirements provided by Party A, within 1 hour to reply, such as Party A requirements or necessary, Party B should be notified by Party A, sent to arrive at the scene and be able to replace the damaged parts or discharged faults.
4, we received the technical service requirements provided by us or maintenance notice, within 1 hour did not respond or in the specified time to refuse or did not send staff to arrive at you to provide technical services, repair or return the problem equipment, you have the right to appoint a third party to the contract to continue to carry out repairs or to provide technical services, and all the costs arising from this shall be borne by us.
5, after the expiration of the equipment warranty period, we guarantee to continue to provide you with the contract equipment maintenance services, you should be provided in accordance with our preferential price to us to pay the relevant costs, we guarantee that in the contract equipment to use the contract period is not higher than the price of the equipment and related accessories to provide you with the conditions of spare parts.
Second, the warranty commitment
1, we guarantee that the goods are the original production of new, unused products, and in full compliance with the requirements of the bidding documents, product quality, specifications and performance to fully meet. If any shortcomings or failures occur due to defects in design, workmanship or materials, we are fully responsible and the costs will be borne by us.
The product quality guarantee period is 2 years
2, found that our products have quality problems, we will give a reply within 1 hour.
3. After we win the bid, we guarantee to arrive within 10 working days.
Bidder's name: xxxxxx Medical Equipment Co.
Bidder's authorized representative's signature and seal
Product Commitment Part 6In order to ensure the quality and safety of livestock products, in accordance with the "Agricultural Products Quality and Safety Law" and "Yangcheng County Livestock Quality and Safety Implementation Plan", I hereby make the following commitments:
1, resolutely abide by the laws of the country, Regulations in accordance with the provisions of the law to raise, honest and trustworthy, consciously abide by the supervision of the community and the masses, to provide consumers with safe, hygienic meet the statutory requirements of livestock products, to safeguard the rights and interests of consumers.
2, to ensure that the production of pollution-free livestock products in accordance with the technical standards for the standardization of feed, the establishment of a sound, true and credible veterinary feed purchase, use and other relevant records, to comply with the technical provisions of the safe use of veterinary drugs, veterinary drugs do not abuse antimicrobial drugs, strict implementation of veterinary drug withdrawal period to ensure that the animal and the product in the medication period of the drug suspension period is not used for food consumption.
3, to ensure that in the feeding process to comply with the relevant national prohibitions, do not use prohibited drugs such as leptin, do not add the Ministry of Agriculture, the Ministry of Health and the State Food and Drug Administration in the feed and animal drinking water of the drug species listed in Announcement No. 176, not the use of drugs for human consumption, do not feed veterinary raw materials directly to the animals, do not use animal feed of animal origin that does not take the "feed manufacturer of animal origin safety production certificate". Qualified Certificate of Animal Source Feed Production Enterprises" of animal source feed products.
4, to ensure that in the feeding process at any time and unconditionally accept the animal husbandry management departments to carry out drug residue testing, not to sell animals and their products containing prohibited drugs or veterinary drug residues exceeding the standard use of animals.
5, at any time to accept the animal husbandry administration and other departments of supervision and inspection, accept the animal husbandry administration and other departments to make corrective comments or treatment and punishment decisions, and welcome the community to monitor.
6, because of the quality and safety of the animals and products raised in the field, willing to assume legal responsibility according to law, to others noise loss, willing to bear the responsibility of economic compensation.
This commitment in duplicate
Commitment: the person in charge of the unit (Signature) Month Day
Product Commitment Part 7Dear Customer:
First of all, thank you for choosing our products!
Huawei Technologies Co., Ltd. since its inception, has always regarded product quality as the core of the company's participation in market competition, and it is this successful positioning and the strong awareness of product quality among all Huawei employees that has made Huawei the world's leading provider of information and communications solutions.
The company has established a rigorous quality inspection system based on product quality requirements. The company strictly controls and manages all aspects related to product quality, establishes scientific inspection standards, and quantifies inspection indicators and assigns responsibilities to individuals to ensure that the company continues to produce qualified products in a stable manner.
The company from the raw materials strict control, all materials must comply with the EU rohs standards, the selection of the most influential suppliers at home and abroad, the establishment of strict product process indicators, and material suppliers to establish a good supply and demand relationship.
Huawei has established a regular staff quality training system, explaining the new knowledge of quality management, new information, to establish each employee's quality awareness, standardize their own behavior, as small as a resistor, capacitor, as large as a whole machine are to do meticulous, excellence. Quality inspection department has established a standardized inspection procedures, with advanced and complete testing equipment and means, and in strict accordance with the procedures for inspection, to achieve 72 hours of product aging test, not a substandard product factory.
Huawei quality policy:
Actively listen to customer needs; carefully build product quality; sincerely provide satisfactory service;
Always keep in mind that customer service is our only reason for existence.
We continue to innovate around our customers' needs and work openly with our partners to build an end-to-end solution advantage in the areas of telecom networks, terminals and cloud computing. We are committed to providing competitive and comprehensive solutions and services to telecom operators, enterprises, and consumers, continuously enhancing customer experience and creating maximum value for our customers. Currently, Huawei's products and solutions are used in more than 140 countries, serving 1/3 of the world's population. Ltd. solemn promise: in order to ensure the advanced equipment, reliability, stability, and constantly improve the quality of service, from the sale to the after-sales delivery, commissioning and opening, equipment maintenance and management, technical services, user technical training, etc., to ensure that the customer can get the best service, so that customers are satisfied with, rest assured.
1, to ensure that the equipment packaging in line with the moisture-proof, rain-proof, rust-proof, anti-corrosion and shock-proof requirements, clear and error-free marking, so that the goods arrived at the scene in a safe and timely manner.
2, high-quality, fast technical services to better ensure the normal operation of the equipment, timely answers to user questions, to help users solve problems, the company's maintenance center and maintenance outlets around the world, responsible for the opening of the local, maintenance and technical advice and other services. Maintenance center by a full-time engineer is responsible for providing free technical consulting services for customers at any time.
Guarantee that after receiving the user's fault phone, Jiangsu, Zhejiang, Shanghai and Anhui Province within 24 hours to the scene, other areas within 48 hours to the scene, and within 24 hours to solve the problem.
The company's maintenance center has a 24-hour telephone service, by a full-time engineer to accept user calls, to ensure that the user in the process of using the equipment in a timely manner to get technical support.
Dedicated telephone line: 021-611xxxx 24-hour phone: 15900xxxxx
3, free of charge for the user to debug, open
Engineers are responsible for the site of the equipment installation, commissioning, opening, testing. After successful commissioning of the equipment, the supplier should be written to the user to provide test results, after obtaining the user's consent to the supply side of the technical staff can be withdrawn from the scene.
4, regular inspection
My company will inspect the system for one of the routine maintenance work, that is, the company organizes a half-yearly inspection of the equipment running. Company inspection engineers and technicians are mainly involved in the design staff. And listen to the user maintenance personnel to reflect the problems and suggestions, and constantly improve the product hardware and software functions and quality.
5, warranty period
Warranty period: the contract under the warranty period for the equipment installation and commissioning of 18 months after the success. Warranty period (in addition to natural disasters and man-made damage) parts, components costs, travel expenses are borne by the supplier.
6, lifelong maintenance, to ensure that the interests of users
Shanghai Qingheng Electronic Technology Co., Ltd. equipment from the date of acceptance of the opening of the normal conditions (excluding natural disasters and man-made damage), weighing the body of the part (steel structure) warranty for three years, the electrical part of the warranty is free of charge for 18 months. Outside the warranty period, the company provides lifelong paid services.
7, the establishment of user profiles, improve product quality
The company's maintenance center in addition to carrying out user technical consulting services, but also responsible for accepting and collecting user complaints and consulting information, to ensure that the user's questions and requests can be dealt with in a timely manner, and to deal with the situation for tracking and verification. At the same time to establish a user file to record the use of the product, for the future quality improvement of the product to provide a basis. We will continue to strive for excellence, to provide customers with the most satisfactory products and services.
8, the company's spare parts library, can provide users with XX years of use, to provide spare parts at the most favorable price.
9, requirements and recommendations
As a user of Shanghai Qingheng Electronic Technology Co., Ltd, we thank you for your trust in our company, you have any suggestions and requirements of our products should inform us in a timely manner, at the same time, should be in accordance with the company's various types of products manuals and maintenance manuals for regular maintenance, equipment failures should be notified to the company's various to the maintenance staff to achieve Timely detection and timely treatment, and do a good job of equipment running station daily records, we believe that through the communication and cooperation between the two sides, will certainly maintain good equipment.