Hospital department monthly work summary

Monthly work summary of the hospital department (Selected 6)

Inadvertently, the work has come to an end, this is a period of precious work time, we have gained a lot, come to write a work summary for this year's work. Before writing, you can first refer to the model, the following is my collection of monthly work summary of the hospital department, for reference only, we take a look at it.

Hospital department monthly work summary Part 1

xx year, my nursing work in the hospital leadership care, attention, nursing leadership, support, in the whole department of nurses **** with the efforts of the nurses, successfully completed the beginning of the year under the nursing work plan, at the same time, actively involved in the "hospital management year" activities, and the "hospital management year" activities, and the "hospital management year" activities. Against the standard, article by article, item by item to grasp the work, through this activity, effectively promote the nursing management of my department institutionalization, standardization, nursing quality steadily improved, now summarized

1.Nursing quality steadily improved

According to the requirements of the nursing quality management standards, I set up at the beginning of the year the nursing care quality control group, the members of the group and within the department of learning, training and education. The team members and the section of the study, training, so that the quality control team can better carry out their work, and led to the improvement of the quality of nursing care in the section. In the second half of the "Hospital Management Year" activities, the nursing work of the Department of a greater promotion, so that nursing staff understand that the strict implementation of the rules and regulations is to improve the quality of care, to ensure the fundamental guarantee of medical safety. Nursing staff paid attention to their own work, whether or not to seriously implement the system, so that the quality of the link has improved. Ward management, basic care, graded care has made obvious progress, disinfection and isolation work has been strengthened, the quality of nursing documents from the connotation has also been improved. No serious errors occurred throughout the year.

2. Improved the quality of nursing staff

Completed the Ministry of Nursing issued by the nursing staff at all levels of training and assessment requirements, in the organization to participate in the hospital's business learning and nursing rounds at the same time, seriously once a month in the department of business learning and nursing rounds, the monthly theoretical questions and operational examination, and require nursing staff to The nursing staff is also required to take notes carefully. Participate in the nursing department of the "three basic" theory, operation examination, pass rate is 100%.

During the year, a nursing staff was sent to the district hospital for further study, and after returning from further study, the advanced nursing concepts and clinical nursing methods of the higher hospitals were promoted, so that the nursing staff concepts have been updated, and gradually transformed into the "active patient service" up. Focusing on the learning of specialized theoretical and operational knowledge, the nursing staff's specialized technical level has been greatly improved. The improvement of specialized theoretical knowledge also promotes the improvement of overall care, nursing staff can better understand the condition, health education and care, so that patients get systematic guidance and complete service.

3. Strengthen the nursing staff medical ethics construction

Will do a good job of nursing staff of professional ethics education and situation education, personnel system reform and other work in conjunction with the attention to fully mobilize the enthusiasm of the nursing staff, correct the nursing staff's attitude to work and service, and enhance the confidence of the nursing staff to work with a sense of pride. This year successfully completed the personnel system reform, nursing staff emotional stability, while the sense of crisis has also increased.

Pay attention to play the role of nursing backbone, such as XXX nurse in charge, work conscientiously and responsibly, the patient service initiative, meticulous, and many times won the praise of the patients and their families, at the same time, but also to the whole nursing staff set an example. Patient satisfaction has also improved.

4. Strengthened the management of nosocomial infection

Seriously implement the disinfection and isolation system, and do a good job in the use and management of disposable items, focusing on the disinfection and management of disposable items, endoscopes, ophthalmic instruments, otorhinolaryngology instruments, suction supplies, oxygen supplies, and sterile bags. Air monitoring and ultraviolet lamp intensity monitoring are carried out seriously, and records are kept to ensure that the monitoring meets the requirements of hygiene.

Strengthened the training of nursing staff in occupational protection skills, to strengthen the awareness of self-protection, requiring everyone to be familiar with the relevant plans for occupational protection, and strive to eliminate the occurrence of occupational injuries.

5. Basically complete the scientific research and nursing teaching work

At the beginning of the year to develop a new project of nursing research, and the project "tonsillectomy dietary research" record, summarize, and form a paper. By conducting scientific research, improve the nursing staff's ability to observe and research awareness, record and share work experience, **** with the improvement of nursing level. Nursing staff during the year, each person wrote more than one paper XXX nurse's three papers in the domestic and provincial development, and won the XX City Outstanding Paper Award. Better fulfill the nursing students to lead the work.

6. Better completed the nursing task

Adhere to the "patient-centered", "quality as the core" to provide quality services to patients. The company's main goal is to provide a high quality of service to patients. The company has seriously completed various tasks assigned by the higher authorities and actively participated in the creation of the "Hospital Management Year" activities. This year, the number of patients discharged from our department hit a record high, more than XXXX people, the workload is very large, especially during the government sunshine project "cataract sight restoration project", in less than a month, more than XXX cases of cataract sight restoration surgery was completed, at the same time, the number of other patients in the department is not reduced, the nursing staff made great efforts, without complaints, so that this work has been carried out, and the patients have been given the best service in the hospital. The nursing staff has made great efforts and no complaints, so that this work has been well accomplished.

7. Problems

(1) The overall quality of nursing staff is still to be further improved, still need to strengthen the "three basic" and specialized theoretical knowledge learning.

(2) The quality of care still needs to be further improved.

(3) Individual nursing staff do not have a strong sense of crisis, there is a lack of initiative.

(4) During the year, there were two general nursing errors occurred, medical care safety needs to be strengthened.

(5) overall care, especially health education to be further strengthened.

A year of nursing work in the quality of care, professional ethics construction has made certain achievements, but there are certain shortcomings, to be further improved.

Hospital department monthly work summary Part 2

A year, in the hospital leadership of the strong support, in the enthusiasm of the director of the section to help and colleagues *** with efforts to collaborate, the work of the year was successfully completed. Looking back on the past year, whether from the department management, medical safety, business skills, quality of service and overall efficiency, have made some achievements, but there are still shortcomings, is summarized as follows:

First, the main achievements:

1, to further establish the establishment and implementation of the rules and regulations, all aspects of the improvement of the quality of medical care, to meet the medical requirements of the patient masses. To meet the medical requirements of the sick masses, and seriously study the "case prescription writing norms", "medical malpractice", "medical regulations. Standardize the medical behavior of the majority of medical personnel, education, learning the law, understand the law, abide by the law, according to the law to protect the legitimate rights and interests of doctors and patients, to lay the foundation for the hospital's safety and health care.

2, strengthen the major clinical medical quality inspection efforts, and better implementation of clinical, medical care system, all aspects of the hospital to improve the level of diagnosis and treatment. Under the supervision of President Zhang, Chen, vice president of the guidance and help, many times to carry out the hospital departments and medical staff meeting, layout of clinical work. In order to further complete the work and tasks arranged by the hospital leadership, in-depth departmental coordination.

On the business study of medical documents writing and other aspects of a careful and meticulous inspection. Through the usual inspection, many easy to overlook the problem can be solved. In order to further strengthen the medical safety, regular organization of all sections of the staff to participate in the meeting, on the existence of various departments or the emergence of shortcomings and medical safety hazards, to discuss the next step of the work and preventive measures, for the clinical safety of medical care to provide a guarantee.

3, to strengthen the clinical business learning and further training, the hospital sent two comrades in XX years were further study in the oral cavity, ear, nose and throat, while sending more than 10 people to participate in various types of academic conferences, the introduction of new technologies for the hospital, new experience to expand the business. After coming back to the academic conference required to participate in the content of the academic conference will be organized and printed into a booklet and bound into the file. Through the form of lectures taught to everyone, improve our hospital medical learning culture, achieved good results, to achieve the desired learning objectives.

4, regularly participate in the integration of outpatient department meetings, participated in more than 20 outpatient department meetings throughout the year. The outpatient department of medical work and the scope of services made clear provisions. And the outpatient clinic many times to check the work, the inspection of the problems found in the summary, and printed into a book stored in the file. Medical errors and hidden dangers in medical care are found to be further prevented. Regularly carry out medical knowledge lectures, learning medical instruments and medical regulations have achieved certain results.

5, always remember the first physician responsibility system, strict check rounds system and departmental consultation system did not shirk the phenomenon of patients, especially in the rescue of critically ill patients hospital medical staff unity and cooperation in their respective duties, so that each patient has been the best treatment. The whole year our hospital did not rescue patients in place and caused medical disputes occurred.

6, the medical staff strive to improve the service attitude and quality of service, so that patients come to the hospital with hope, satisfaction and return. Each medical staff to facilitate the patient as their own responsibility, urgent patient's urgent, think of the patient's thoughts. All aspects of the convenience of patients. Through the whole hospital medical staff dedicated and unremitting efforts to successfully complete the work of the year.

7, in the hospital emergency rescue patients and surgical personnel, improve the rescue emergency response team and listen to the duty officer system. Medical staff to maintain 24-hour communication close to listen to the duty, no case of patients due to time delay factors and delay the occurrence of the phenomenon of treatment, and get the hospital leadership recognized and the patient's praise.

8, the hospital set up an emergency preparedness squad, there are two physicians, four nurses and a driver composed of and many times to participate in the Office and the Development Zone arranged tasks and emergency drills, and get the high-tech zone and the Office of the leadership of the praise.

Second, there are problems:

1, outpatient medical work is cumbersome, both internally and externally, the work of a million things. Often it is not what I want to do, mostly what I want to do, there is no time to be quiet from the long-term planning and processing of the daily work.

2, to further strengthen the business learning and further study, to improve the hospital's young medical staff of the business and technical level and ability to work. We must take turns to go to the higher hospitals for short-term training and further study.

3, individual departments and individuals still do not think of progress to do a day monk hit a day clock idea, to improve this negative attitude is the next step in the work of the main points.

4, clinical nursing and other departments of the registration is not timely, careful and meticulous. In this case, the next step will be to build a complete registration system to eliminate the existence of human factors.

First, the completion of the work of the indicators:

1, the outpatient volume of 1,286, compared with September, a reduction of 230 people.

2, 147 admissions to the hospital, 27 fewer than in September.

3, surgery patients 3 times, compared with September, a decrease of 1 times.

4, bed utilization rate of 32%, a decrease of 1% from September.

5, the average hospitalization days 9.2 days, a decrease of 1 day compared with September.

Second, improve the quality of medical services, improve the level of medical services

medical work continue to adhere to the "patient-centered, to improve the quality of medical services as the theme" of the concept of medical management, comprehensively strengthen the quality of medical management, and constantly improve the overall medical The level of hospital hardware and equipment to improve the new purchase of a DRX machine, an ultrasound therapy instrument, replacement of a hemocytometer. Combined with the actual work of the hospital, further standardize the rules and regulations, and implement a weekly business review. Medical staff are required to consciously abide by the medical and nursing system, and supervision and evaluation are strengthened. More than 30 times for business checkups, 2 times for administrative checkups, improving the overall level of business capacity of the hospital, reducing the occurrence of medical errors, and effectively controlling the adverse events in medical services.

Nursing work, nursing quality management as the focus of work, to strengthen the overall quality of nursing staff education and business skills training, adhere to the monthly nursing quality analysis and monthly nursing assessment, on time to analyze the existing problems, and actively put forward measures for improvement, the whole month of the quality of care indicators compared to the previous month improved, the overall quality of nurses has improved.

Three, patient-centered, building a harmonious doctor-patient relationship

The hospital has always adhered to the "patient-centered", the realization and maintenance of the majority of the patient's life and health for the purpose of the wholeheartedly for the patient's service, change the way of thinking, and gradually implement the environment, the gardening service quality standardization, the quality of the service, the quality of the service is standardized, the quality of the service is standardized, the quality of the service is standardized. Gardening service quality standardization, advanced medical technology, outpatient implementation of one-stop service, optimize the service process.

Fourth, the scientific management mechanism, to strengthen the connotation of the hospital construction

Combined with the hospital's economic target responsibility system management, to further improve the level of medical care and quality of service, a clear job responsibility system, the implementation of the economic target responsibility system, so that the hospital's economic management to go further:

1, the whole hospital staff's thinking to get some Improvement, "the hospital as a home, the hospital decline my shame, the hospital rise my honor," the concept of honor and shame by the hospital staff to further identify, we can actively contribute to the construction of the hospital.

2, to further strengthen and standardize the management of the system, to strengthen the construction of the wind.

3, increase the professional quality of medical staff education, enhance business capacity, now more than 90% of the hospital doctors have reached the level of undergraduate specialization, last month, the hospital irregularly sent three people to Dandong Central Hospital for further study.

4, adhere to the weekly morning meeting system, summarize and analyze last week's work, arrangements for the deployment of the new week's work, in response to specific problems, immediately study the adjustment program, effectively reducing the occurrence of medical errors.

Fifth, the logistics work, to serve the purpose of clinical, to strengthen the overall quality of logistics staff training.

Boilermakers, electricians, laundresses can do their duty to complete their own work, and at the same time respond in a timely manner to the tasks issued by the hospital. Especially the laundry worker Song Jimei, hard-working, diligent and thrifty, never complained of suffering, and really do for the hospital, the hospital as a home.

This month, the hospital has a good living environment for patients, especially on the hospitalization department of the external wall installation of thermal insulation materials to ensure that the winter heating effect. The ward indoor decoration, transformation, scraping white, paint, water and sewage repair and bathroom toilet replacement, beautify the overall image of the hospital, convenient for patients to come.

November logistics work, continue to carry forward the good work style, think clinically, urgent clinical urgency, serious, responsible for the first line of service. At the same time, we also welcome clinical and patient comments, so that we can improve the quality of service in a timely manner.

In short, through the unremitting efforts of the entire hospital staff, the hospital more smoothly through November, in November, the hospital always adhere to the patient-centered, in line with the attitude of the group responsible for the majority of patients satisfied with the wish to continue to improve the level of medical technology, and effectively improve the attitude of service and the medical environment, with a solid and effective style of work, pioneering, and pay close attention to the implementation of the hospital's work to a new level. The work of the hospital to a new level.

Hospital department monthly work summary Part 4

Over the past year, I have been in the hospital under the leadership of the leadership and management of the President of the leadership, in the close cooperation and support of the departments, in the unity and cooperation of the head of the nurses to complete the nursing task, is now summarizing the work of the following, and I respectfully request that the leadership and colleagues to put forward valuable advice and suggestions.

First, political thinking:

Actively carry out the activities of the year of medical quality management efficiency, adhere to the patient-centered, quality as the core of the nursing service concept, to adapt to the health reform, the social development of the new situation, and actively participate in all political activities, in order to serve the people and dedication to the community for the purpose of the patient's satisfaction as the standard. The company's mission is to serve the people with all its heart and soul.

Second, enhance legal awareness, seriously study the "Medical Accident Handling Regulations" and its laws and regulations

Twice to participate in the study class, and actively participate in the hospital organization of the medical accident repair regulations of the training course work, many times the organization of the head nurse and the nursing staff to learn, so that the nursing staff is aware of the establishment of the socialist market economy, the legal system is becoming more and more perfect, the people of the people's livelihood. The legal system is increasingly perfect, the people's concept of the rule of law is increasing, according to the law, according to the law to safeguard their legitimate rights and interests has become the people's **** knowledge, the modern concept of quality of care is a full range of all-round, the whole process of patient satisfaction, which is the people's medical and nursing care to put forward a higher, newer needs, and thus enrich the knowledge of the law, and enhance the awareness of the safety and protection of the nursing staff to understand the law, the use of the law, according to law to reduce the occurrence of medical accidents. The company's main goal is to provide the best possible service to the patients.

Three, standardize the nursing system:

Deepening health reform, the implementation of the new medical malpractice regulations. Our hospital to implement the comprehensive target management responsibility system, to carry out medical quality management efficiency year activities and other new situation, the nursing work put forward higher requirements, and therefore the nursing department seriously organize the study of the new regulations, study the management of nurses, the strict implementation of non-registered nurses practice, according to the mental health centers, the people's hospital in Taian, Luoyang People's Hospital and other experience, combined with the actuality of the hospital, to improve the repair of the nursing work system of 23 It is clear that 25 kinds of nurses at all levels and all classes of job duties, standardize 17 nursing operation procedures, and repair the head nurse, nurse quality assessment standards, the overall quality of care assessment standards (office, quality control, general affairs, etc. to give a lot of support), so that the work of the nursing chapter to follow, there is a law to follow, and gradually make the nursing work of the system, standardization, standardization, scientific management.

Four, do a good job of individual nurse work plan, strengthen business learning, and strive to improve the quality of nursing team.

1, strengthen the nurses professional ethics education and civilized service, adhere to the civilized language, the implementation of each nursing position, the working time instrument is dignified, neatly dressed, hair is not shoulder, not heavy makeup, not wearing high heels, loud bottom shoes, polite treatment of patients, kindly attitude, language standardization, held a psychiatric nurse class, and held a nurse etiquette training course in April. In April, a nurse etiquette training course was held, please Nanhua Hotel teacher guidance, and from which 11 nurses were selected to participate in the city's nurses etiquette competition, and achieved excellent results (Nursing Department and 11 team members, sacrificing holidays to work overtime), to show the style of nurses in three hospitals, and at the same time, for the three hospitals competed for the light.

2, strengthen the love and dedication to education, implementation of the "patient-centered, quality-centered" service concept, improve the overall quality of nurses and emergency response capabilities, patient satisfaction increased to 97.6%.

3, strengthen business learning, nursing department monthly business seminars *** counting 36 hours, the head nurse actively and seriously lectures, obtained satisfactory results, the department adhere to the monthly business learning, a weekly question morning meeting questions, adhere to the critical patient care check-ups, strengthen the nursing staff three basic training, the organization of the two technical operation exams, have achieved excellent results, the pass rate of 100%.

4, selected nursing staff to go out for further training **** 4 people, the head nurse 3 times to participate in learning classes **** counted 22 people.

5, encourage working nursing staff to participate in nursing college studies, now 58 people graduated from the specialty, undergraduate study of 22 people, improve the overall level.

6, driven by the head nurse, the nurse above the staff constantly summarize experience, and actively write papers, incomplete statistics, *** write 36 papers, respectively, in the provincial and municipal magazines published and academic conferences on the exchange of 21.

V. Strengthen nursing quality management, improve nursing quality and efficient service.

From the proportion of nursing staff, the nature of the work, the distribution of personnel and other aspects of the nursing work is an important part of the work of the hospital is to ensure that the medical safety and quality of service of another wheel, and therefore the quality of nursing, and medical disputes are closely related to the rise and fall, strengthen the quality of nursing care management, improve the quality of care is particularly important. The strict management of the head nurse of each department, everywhere in the role of table handsome, by its implementation of the comprehensive target responsibility system is overtime, take the lead, when a good red housekeeper ...... give full play to the role of nurses, patients, the bridge between the leadership, to ensure that the hospital nursing work of efficient and quality services, has made a great contribution.

Six, do a good job of personal work plan, and strive to do a good job of hospital infection management.

Before the hospital did not set up the infection department, the nursing department of the nursing work can do as much as possible, strict disinfection, sterilization, isolation measures to implement, pay close attention to the aseptic operation of the nursing staff, injections to do one person, one needle, one tube, one belt. Strict attention has been paid to the operating room, supply room, disinfection and sterilization link management and monitoring, the treatment room of each department, dressing room, etc. monthly air culture. Strict management of disposable medical supplies, disposable sterile syringes, blood transfusions, infusion sets, etc., after use, disinfection, disfigurement, incineration with special management, registration, the nursing department of the hospital quarterly monitoring of the intensity of the ultraviolet lamps in all departments with records of the unqualified to stop using, reducing the medical infection.

Hospital department monthly work summary Part 5

First of all, I would like to thank the leadership of my. Trust and support, it is your trust and support gave me the enthusiasm and confidence in the work. In the work of September, I am mainly responsible for customer service guide and the governance of the work, according to the proposed work plan and the leadership of the arrangements, this part of the work smoothly, due to the short time into the job, is now the work of September's main work is summarized, please criticize and correct. Specific summary is as follows:

First, the main work completed

1, customer service guide management

Customer service department as our hospital features service section, window section, in the work of the hotel as far as possible in accordance with the service standards of the star hotel and the mode of governance to cooperate with the hospital's service construction, adhere to the principle of centralized training and supervision of the post Combined with the principle of centralized training and post supervision, to achieve weekly training, monthly assessment, and effectively improve the comprehensive quality of the guide, through training and assessment, standardize the guide in the work of the language, behavior, image and other aspects of etiquette requirements, and increase the daily etiquette check. Through the grasp of etiquette, promote the comprehensive quality of the guide to improve, and improve the quality of service and taste, for our hospital to create a "brand hospital" development strategy to make their own efforts.

In practice, in order to reflect the warmth of the service, the guide doctors to do for the diagnosis and treatment of customers to pour a cup of hot water so that they feel the heat and take the initiative to transport the mobility of customers, customers to take items, lead and field to answer customer questions, etc.; special job requirements, the guide doctors stand for a long time, not allowed to lie on the bench and unauthorized walking away from their posts, so that the guide doctors leg varicose veins to varying degrees! The doctor guides have different degrees of varicose veins in their legs, and they have leg pain and back trouble all day long, but they have no complaints; they receive about 100 customers for the first and second visits in a day, and they repeat: "Hello", "Can I help you with your business?", "Please wait! ", "I'm sorry" and other service phrases, in polite service to reflect the hospital's warm, thoughtful and humane service.

In part of the cooperation, to overcome some of the difficulties of one-person-one-post, cancel the rotating rest of the guide, but also to support the work of other departments, such as the Department of Nursing, Planning Department (issued magazines) and other departments. In order to work, the guide doctors to overcome the body is not suitable for one person in the post shoulder more than one job of hard work, hard work of conscientious work, no complaints dedication to their work enthusiasm.

In dealing with patient complaints, I in line with the active and enthusiastic, thoughtful and patient work attitude and for the hospital is responsible for, for the patient is responsible for, for their own responsibility for the work of the principle of conscientious reception of each and every complaint and quickly transferred to the dean's office, reply to each and every consultation, maximize the care of the hospital and the patient's interests in the same. In view of the new situation of our hospital's expanding fame, the customer service department has established a more standardized file of customer suggestions, seriously understand the situation of guests, collect guests' suggestions, maximize the relief of customers' emotions, and optimize the quality of service while providing convenience for other business sections. Through the complaint first service, closer to the interval between the doctor and the patient, enriching the content of our hospital services, increasing the hospital's affinity.

The guide desk as the hospital's first window unit, heavy work, miscellaneous things, more clues, for such a practical situation, I strictly regulate, pay close attention to the implementation of the hand, increased governance efforts. On the basis of clear goals and tasks to take the lead, set an example, ask the doctors to do, they are the first to do, ask the doctors not to do, they decisively do not do. In the work, quantitative work, clear rewards and punishments, fully mobilized all the doctor guide hard work, for our hospital to win the glory of the enthusiasm and initiative, coordinated the work of the inter-departmental work, led to the hospital's overall quality of work and efficiency.

(2) work

work as an important service window of the hospital, its work is basically a normal, steady development stage. since September, from the telephone consultation to the appointment on the outpatient volume has also increased to varying degrees, in the Wu and Dong director of the supervision, help and treatment of the receiving doctor's clinic to cooperate with the results of the appointment of the patient's attendance rate of 98%, thereby progressing the social and economic benefits; I am mainly responsible for the work of the doctor, the doctor, the doctor, the doctor, the doctor, the doctor, the doctor, the doctor, the doctor and the doctor. Social and economic benefits; I mainly did the following aspects of work:

(a) the development of some of the consultant's post system;

(b) with the consulting staff to discuss telemarketing programs to improve the rate of patient visits;

(c) on the Internet and the phone with the hospital hotline for unannounced exchanges and learning;

(d) according to the patient's information Preliminary market research and analysis, to facilitate better work;

(e) maintain a good relationship with discharged patients, so that patients through the hospital's good pre-diagnosis, diagnosis, diagnosis and service to make the patient manifestation, the development of its side of the patient, trying to progress in the economic and social benefits of our hospital.

Two, the work of a few shortcomings

(a) Due to their own local customs and knowledge of the lack of understanding, professional knowledge of the lack of interest, although the work of careful careful, but still have a feeling of nervousness, and sometimes inevitably errors.

(2) the guide doctors sometimes ask too much to commit dogmatism, embodied in individual work is not flexible enough, sometimes not according to personal characteristics and individual differences in the arrangement of work. In the future, we will further enhance the study, so that according to different people to arrange different positions, to play everyone's greatest strengths and specialties.

(c) As the customer service work is unpredictable and confrontational, in the process of dealing with the need to have strong communication and persuasive skills and the ability to make decisions on the spot, in the work of the work will sometimes feel the inadequacy of this aspect of the work, the need to further improve in the future, to improve their own qualities.

(D) the telephone hotline is mainly reflected in the lack of relevant knowledge and experience, the work of the foreseeable ability is not strong; the market information is not enough to understand; professional knowledge is not enough to do a good job of staff training.

Three, the work of the recommendations

(a) the hospital leadership should be increased to the first line of inspection and check the number of times, to give full play to the effectiveness of the quality inspection team of the quality inspection.

(2) The doctor should tell the guide to correctly triage when he rests.

(3) Hospitals should try to serve the needs of different groups and meet the needs of low-income consumers, especially patients with consultation appointments.

(d) Strengthen the training of all medical staff in business skills, service governance and knowledge of medical regulations.

(e) When new medical technology services are being publicized, all staff should be educated so as not to affect work efficiency.

(F) so that all staff to establish a "customer dissatisfaction crisis" awareness, so that staff involved in hospital service quality management, to create maximum customer value.

(7) I hope to give more opportunities for training, in order to improve their own quality and better serve the hospital.

The hospital department monthly summary of the work of Part 6

January infection control section in accordance with the hospital's overall quality assessment to carry out the work.

A hospital infection

1, the development of various types of work plan (hospital infection, health education, maternal and child health education, tobacco control work plan, maternal and child work, food-borne diseases, pregnant women school)

2, the replacement of various headquarters.

3, refined the hospital infection monitoring (comprehensive integrated monitoring and target monitoring) of the project, in accordance with the Ministry of Health "Hospital Infection Management Code Trial" requirements).

(1) comprehensive hospital-wide monitoring: a type of incision surgical site infection control at 0.5%.

(2) Targeted monitoring: 8 cases of surgical site infection monitoring, 8 cases of indwelling urinary catheterization monitoring, monitoring specimens 30 times, 2 cases of multi-drug resistance in the Department of Nephrology, timely supervision, isolation, to prevent cross-infection.

3, environmental microbiological monitoring: this month on the hospital's key departments (operating room, delivery room, supply room, cavity hemodialysis room, stomatology) and the external oral complex departments (pathology, blood bank, gynecology, general surgery, head and neck thoracic, orthopedics, Pentacameral Medicine) for the air table, aseptic items, dialysis water, dialysis interface dialysis fluid monitoring, the results are up to standard.

4, medical waste management: strict classification of medical waste, serious handover, shortcomings of individual departments registered in a timely manner, sharps box did not indicate the opening time.

5, disposable sanitary materials "three certificates" monitoring, three certificates are complete, no expiration date.

6, sterile goods management: individual sections of the sterile package over the expiration date,

7, training: the development of various types of training programs to prevent hospital infections, this month for the collection of medical waste and management personnel training, content, "Medical Waste Management Regulations," "Medical Waste under the collection of the process," "Medical Waste Spillage Emergency Response Plan," the training for the assessment, the examination, the examination paper archives.

Second, the management of infectious diseases:

1, the development of tuberculosis, infectious diseases work plan. According to the requirements of the higher health administrative departments, infectious disease report cards are updated and used.

2, from time to time to the Laboratory, the case room to check the situation of infectious disease underreporting, weekly and monthly self-examination. This month's online report is not counted.

Third, foodborne diseases:

Develop a foodborne disease work plan, replace the registration of the Department.

Fourth, maternal and child health care work:

1, the development of health education work plan, the production of publicity materials (health education, maternal and child health education).

2 from time to time to the Laboratory, Obstetrics and Gynecology to check the various registrations, free testing program testing, registration compliance. On time to report maternal and child weekly, monthly and quarterly statements (October-January). This month reported 48 high-risk pregnant women. Other items omitted.

3, on time to the department to monitor the AFP (polio) 14 diseases, on time ten days to report the table.

4, health education publicity once, content "H7N9 avian influenza prevention and control of general knowledge", maternal and child health education bulletin board publicity once, content "supplementation of small doses of folic acid to prevent fetal neurovascular defects". Prohibit and control smoking publicity once, the content of the "methods and techniques of smoking cessation".

5, January 17, the organization of maternity school training, content, "pre-pregnancy preparation," "to promote breastfeeding knowledge," five pregnant women to participate in, and achieved good results.

V. Patriotic health

1, tobacco control work plan, from time to time to the treatment area to check the situation of tobacco control.

2, actively carry out patriotic health work, for each section issued rodenticides.

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