As society moves forward step by step, more and more places need to use the letter of commitment, the letter of commitment is a unilateral expression of meaning, does not have contractual effect. Before writing, you can first refer to the model, the following is my carefully organized product quality after-sales service commitment letter 6, just for reference, we take a look at it.
After-sales service commitment to product quality Part 1Guo Ao furniture took the lead through the ISO9002 international quality standard certification, in order to safeguard the rights and interests of customers, in addition to providing high-quality products, but also committed to 5 years of product quality assurance period (wood products); 10 years of quality assurance period for steel products and products for life and free maintenance services.
First, the company promises that all products sold are of qualified quality without obvious defects, and to ensure that non-human factors at least 5 years of product warranty.
Second, the details of the warranty:
1, large banquettes, conference tables and other solid wood
Product features: environmental protection, good safety performance, grandeur, stability, good surface treatment, strong functionality, etc. Vulnerable parts: countertops fracture, paint scratches, damage to fittings, drawers do not push and pull smoothly. Warranty measures: imported high-density board toughness to effectively prevent non-human fracture,
Italy Suzida paint surface hardness, scratch-resistant, damage can be repaired All accessories imported such as the U.S. KV mute track, the number of times you use it, all the substrate and surface materials, paint at the use of Tianjin Aibao formaldehyde scavenger treatment, formaldehyde unit volatile matter is far lower than the national standard requirements, the customer can be assured of the use of < /p>
2, the use of the formaldehyde scavenger is a very important part of the formaldehyde industry in the world. /p>
2, steel filing cabinets
Product features: environmental protection, durability, the surface is not easy to scratch, load-bearing capacity, functional styles, such as wearing parts: hinge, track warranty measures: hinge, track using imported high-quality parts, increase the life of the period, the surface of the use of Tianjin Aibao formaldehyde scavenger to deal with the formaldehyde unit of volatility is far lower than the national standard requirements, customers can rest assured that the use of<
3, chair
Product features: environmental protection, good safety performance, tilt function variety, according to their own needs to choose a different way of tilting, the number of air pressure lifting and lowering of 50,000 times far more than the number of times the national standard, the casters have a long service life, rolling and flexible, shaped sponge is not deformed, sitting comfort, chair curved wood board according to the human body ergonomics design to adjust the human body sitting posture, and to repair the role of the human back. Human back role
Warranty measures: the quality of any kind of discomfort, the commitment to replace within 24 hours
4, the staff desk series
Product features: environmental protection, high frequency of use, durability, easy to clean and take care of the products are all used in the Department of the combination of easy to disassemble and install, mobility and strong vulnerable parts: desktop chipping, edge falling off, damage to the fittings, the drawer does not push and pull smooth, and so on.
Warranty measures: will all use the U.S. rich American fire board veneer, the substrate used in Indonesia medium-fiber board to effectively prevent the collapse of all adhesive treatment using ACC first-class heat treatment, commitment to the product absolutely put an end to the phenomenon of deglossing, track mute, the number of times the push and pull 50,000 times, all of our staff countertops board man-made boards and sealing edges are used in the Tianjin Ai Bao brand formaldehyde scavenger treatment, the formaldehyde unit of volatile matter is much lower than the national standard requirements, customers can rest assured that the use of the product. National standard requirements, customers can rest assured that the use of
5, screen series
Product features: environmental protection, sound absorption, moisture, insect, dirt, the surface does not fall off, does not fade Warranty Measures: all the screen surface of the substrate plus acoustic sound-absorbing surface, the substrate by the insect treatment in order to eliminate the formaldehyde exceeds the standard, all the screen man-made boards and the surface of the paint part of the use of formaldehyde remover from Tianjin Aibao brand processing, formaldehyde unit volatile amount is far below the formaldehyde unit volatile amount is far below the formaldehyde unit volatile amount of formaldehyde. In order to eliminate formaldehyde exceeding the standard, all the artificial boards and surface paint parts are treated with formaldehyde remover of Tianjin Aibao brand, the formaldehyde unit volatilization is far lower than the national standard requirements, customers can rest assured that the above product quality of all the promises, will be strictly in accordance with the above quality standards!
Commitment to quality assurance
1, the company guarantees to provide is the original production, in line with national, industry and producer quality testing standards, unused brand new goods, with formal quality assurance or certificate of conformity and instructions.
2, local free delivery, on-site installation and commissioning, free of charge to provide the use of goods, damage training.
3, the factory furniture warranty period of 1 year. Agree with the requirements of this warranty: warranty period of non-user free repair for human causes, over the warranty period only charge maintenance material costs, life-long responsible for maintenance.
4, the implementation of the "three packages" product name, scope and "three packages" specific commitments.
5, the goods are guaranteed to be the original packaging and packaging is intact, agreed by the user unit on-site supervision, unpacking, acceptance on the spot.
Beijing Medici Furniture Factory
October 1, 20xx
Product Quality After-sales Service Commitment Part 2In order to protect the quality and safety of food, to protect the health and safety of consumers, to the company's commitment to the following:
First, strictly abide by the national ...... and other relevant laws and regulations. Related laws and regulations.
Second, the establishment and improvement of the production environment, production equipment, raw materials, quality control of the production process, personnel, storage and transportation, factory inspection, packaging, purchase and acceptance of various management systems, and strictly enforce. Have a sustained guarantee of product quality environmental conditions, have a sustained guarantee of product quality of the production equipment, process equipment and related auxiliary equipment, and ensure that the quality of the product is qualified to ensure that the handling of raw materials, processing, storage and other facilities. Ensure that the product production and processing process is scientific and reasonable, the production and processing process is strict and standardized, the production of key processes for strict control.
Third, to ensure product quality in line with the corresponding standards of PepsiCo. Ensure that the raw materials and additives used in production and processing comply with national laws and regulations and national mandatory standards, do not use non-food raw materials to process products, do not abuse food additives.
Fourth, to ensure that the product packaging materials, storage, transportation and loading and unloading of the product containers, packaging, tools, equipment, non-toxic and harmless, in line with the relevant health requirements, to keep clean, no pollution of the product.
Fifth, to ensure that the product marking labeling in line with the relevant provisions of the state, not fraudulent use of qs mark (only refers to the state of the implementation of the production license system for industrial products), not marked false production date.
Six, to ensure that when the factory sales of 'products there may be a danger to personal safety and health or personal safety risk of major accidents, can be recalled in a timely manner has been the factory sales of products. The production of substandard products and the production and sale of counterfeit and shoddy products, should bear the corresponding responsibility.
Commitment unit (seal):_____________________
Unit responsible person (signature):______________________
Date:x year x month x date
Product quality after-sales service commitment letter Part 3Shengtai Office Furniture committed to the following quality assurance and bear the Corresponding legal responsibility:
1, the furniture products provided by the new production, and has the relevant national testing organizations to detect qualified products.
2, provided by the furniture products, with the manufacturer's quality certificate and the original production certificate.
3, the furniture products provided in line with the quality specifications set out in the procurement or tender documents.
4, to provide "enterprise after-sales service commitment" committed to all the service items.
Shengtai Office Furniture
After-sales service commitment to all Shengtai furniture products, before leaving the factory has been strictly quality control to ensure good performance, excellent durability. High-quality warranty period, under normal use, if any damage to the product, our company will be responsible for taking the necessary remedial measures to safeguard the legitimate rights and interests of consumers.
With a good reputation and perfect after-sales service system, the company has made the following commitments: Bench Conference Table Series
Seating Series
Screen Furniture Series
Table Set Series
File Storage Cabinet Series
Hotel Furniture Series
Five years of free repair, lifelong maintenance
Warranty period of the services provided by my company, will be the first time to make arrangements, Liupanshui City in half an hour to send staff to the scene; ShuiChengChengCheng District in an hour to send staff to the scene; six branch, PanXian area in 24 hours to send staff to the scene.
After-sales service hotline: 0858----xxxxxxxxx Contact: xxx
Product Quality After-sales Service Commitment Part 4In order to create a famous brand, improve the visibility of the enterprise, and establish a corporate image, we in line with the spirit of "the pursuit of high quality, user satisfaction for the purpose of" the spirit of "the most favorable price, the best quality, the best price, the best price, the best price, the best price, the best price, the best price, the best price, the best quality. "The most favorable price, the most attentive service, the most reliable product quality" principle to your solemn promise:
First, the product quality commitment:
1, product manufacturing and testing are quality records and testing information.
2, the performance of the product testing, we invite users to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic or international quality brand-name products.
2, in the same competitive conditions, my company does not reduce the technical performance of the product, change the product components as the cost of the basis of sincerity to provide you with the most favorable price. Product quality commitment.
Third, the delivery date commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be organized in particular, production, installation, and strive to meet the user's needs. 2, the product delivery, our company to the user to provide the following documents; ① technical maintenance maintenance manual ② installation of the master plan
3, service efficiency: warranty period or warranty period outside the equipment failure, the supply side in the notification, maintenance personnel within 24 hours to reach the scene and start repair.
4, service principle: product warranty period of twelve months, in the warranty period, the supply side will be free to repair and replace the quality of the parts caused by damage, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts at cost.
After-sales service commitment to product quality Part 5xxxxx Limited, in order to ensure the best quality of the product, especially to the majority of "xx" brand living room furniture customers commitment: from the date of delivery of the product to provide customers with a 2-year warranty service. In the warranty period, if the product has any damage (non-human factors) so as to affect the use of my company will be based on the following commitments, to provide timely and appropriate measures to protect the legitimate consumer rights and interests of customers.
Pre-sales service (professional consulting services):
1, professional consultants will be based on your actual needs and spending budget, to put forward the best of both worlds, professional advice, to create the most suitable home space;
2, network customer service staff to introduce products;
3, showroom product demonstration, demonstration project observation.
4, free computer-aided drawing design (using advanced computer equipment, CAD plane configuration planning, the overall home layout plan, three-dimensional map);
5, product simulation demonstration services;
6, engineering professional management services.
After-sales service:
1, professional engineering installation, commissioning and maintenance services;
2, product acceptance to provide a comprehensive cleaning services;
3, since the acceptance of the product delivery, to provide two years of free maintenance and repair services.
4, the company's product maintenance.
5, product delivery and use from time to time after the customer visit, check the use of products, quality
quality conditions, found that the problem is handled in a timely manner;
6, the warranty period, according to customer requirements to provide furniture dismantling and repair and other services;
7, telephone visits to customers, in the scope of services, to provide customers with the required after-sales service;
8, such as products subject to intentional destruction or improper use of the damage caused by the warranty is not covered, the company will provide customers with repair and replacement of components of the proposal and offer;
9, within the scope of services, our company will receive a service request to provide the most expeditious door-to-door maintenance services;
Non-warranty:
1, force majeure: such as typhoons, floods, earthquakes and other Natural disasters caused by damage;
2, improper use or man-made damage: such as violent collision, lost accessories, etc., subject to discretionary charges;
3, due to the production of different batches of wood, fabric, leather and other color, texture, grain-type texture varies;
4, non-company delivery, installation of damage caused by the damage or the product moves more than the same city;
5 The product is not in normal conditions, the most humid, high or low temperature environment;
6, incorrect disassembly, normal wear and tear of the product.