Basic speech: If the customer thinks it is inconvenient, apologize and ask for a convenient time to contact again: Sorry to bother you, when is it convenient for you to answer the phone? I can then contact you again! Such as customers attending meetings: I'm sorry, you are meeting I will not bother, thank you for answering my phone, goodbye. Such as customers in the meal: I'm sorry, you are eating I will not disturb, have a nice meal, thank you, goodbye. If the customer is not feeling well: I am sorry, you are not feeling well now I will not bother, wish you a speedy recovery, goodbye. ...... agree to return visits, basic terms: Thank you for your support of my work! You only need to answer a few questions I can, does not involve any privacy, please rest assured.
1, first of all, the use of open-ended questions to ask customers to unsubscribe from the business reasons, the basic terms: you have canceled the * * * * * business, why do you choose to unsubscribe?
2, if the customer answered because the phone bill is not much or no money, or he / she does not know how to answer, then we need to continue to take the initiative to guide the customer to explain the reasons for unsubscribing, basic terms: a, that in addition to the cost of the problem, in the number of text messages, business content, etc., there is no place that makes you feel dissatisfied? b, you choose to unsubscribe because of the number of messages, the problem of business content, or there are other places you feel dissatisfied?
3, when the customer puts forward a certain aspect or several aspects of dissatisfaction, such as the customer did not indicate the specific reasons for dissatisfaction, where the specific dissatisfaction or the existence of specific problems, it is still necessary to continue to ask the customer and guide the customer to say it, the basic terms of reference: For example: If the customer only answered to think that the content of the business is not satisfactory, we can say: Oh, so it is so ah, in your opinion, * * * * * * business content what are the problems? In your opinion, what are the problems with the business content? Is the content not practical enough? Or is it that you are not concerned about the content itself?
4, Finally, customers are dissatisfied with the aspect of feedback specific improvement suggestions or comments, the basic language: for these problems you just mentioned, how do you think we should improve better? You can give us some advice or suggestions, so that we can still use the business customers to provide better service. Concluding Remarks: (choose one) 1, I am glad you can take the time to accept our return visit. Thank you very much for your support of my work, I'm sorry to bother you, goodbye. 2、 Thank you very much for giving us valuable advice / Thank you for your valuable advice, wish you a happy new year! Goodbye! 3、 Well, my return visit is over, thank you very much for your support of my work! Wish you a happy new year! Bye!
5, thank you very much for your support of my work, I'm sorry to bother you, goodbye.
5, thank you very much for your support of my work, bother you, goodbye. 5, well, thank you very much for your advice. Thank you again for taking my call, bye! 6, thank you for your support of my work! Have a nice life! Bye!
The phone call back to the customer speech problems [Article 2]
Beginning language:
Mr. / Ms., Miss Hello! I'm the customer callback operator of **** company, thank you for answering, I'm sorry to take the liberty of disturbing you. It's like this, last month you had used our **** service on your cell phone. I would like to take up two minutes of your time to do a brief survey on how you feel after using it. Is it convenient for you now? Do not agree with the return visit, the basic speech:
If the customer thinks it is inconvenient, apologize and ask for a convenient time to contact again: Sorry to bother you, so when is it convenient for you to answer the phone? I can contact you then! If the customer is attending the meeting: I am sorry, you are meeting I will not bother, thank you for answering my phone, goodbye. Such as customers in the meal: I'm sorry, you are dining I will not disturb, I wish you a pleasant meal, thank you, goodbye. If the customer is not feeling well: I am sorry, you are not feeling well now I will not bother, wish you a speedy recovery, goodbye. ......
Agree to return visits, the basic words: Thank you for your support of my work! You only need to answer a few questions I raised can, does not involve any privacy, please rest assured.
1, first of all, the use of open-ended questions to ask customers to unsubscribe from the reasons for the business, basic terms: You have canceled the **** business, may I ask why you will choose to unsubscribe?
2, such as the customer answered because the phone bill is not much or no money, or he / she does not know how to answer, we need to continue to take the initiative to guide the customer to explain the reasons for unsubscribing, the basic terms of reference:
b, you choose to unsubscribe because of the number of text messages, the content of the business, or there are other things you feel dissatisfied with the place?
3, when the customer puts forward a certain aspect or several aspects of dissatisfaction, such as the customer did not indicate that the specific reasons for dissatisfaction, where the specific dissatisfaction or the existence of a specific problem, it is still necessary to continue to ask the customer and guide the customer to say it, the basic terms: For example: such as the customer only answered to feel dissatisfied with the content of the business, we can say:
Oh, so that's how it is ah, that in your opinion, the content of the business of which are not satisfactory. What are the problems with the business content of ****? Is the content not practical enough? Or is the content not of interest to you?