Telemarketing skills and techniques door

First of all, there is a basic requirement to call, that is, to be sweet-mouthed, see a woman called sister, see a man called brother, in front of the customer's last name, don't call the handsome girl, sounds very perfunctory. Secondly, it is to see if you will not pass the acquaintance off, first make a simple self-introduction, call over the purpose is what, generally the first time you pick up the phone people, the guard is very heavy, it is possible that he will hang up directly or said very busy, like this case, we have to look at you to react fast and not fast, if his tone of voice urgently, it is possible that it is very busy, then you come to a sentence, then you are busy, I'll call you over later, on the I'll call you back later, and that's it. If you meet the kind of time to listen to you chat, you can begin to introduce the name (not recommended to say the full name, it is best to remember easily, such as Zhang, Wang), need to promote the product, but here to explain, you can not have been a person to speak, to interact with a person crackling a bunch of, and can not be too professional, the average person if it is to meet the sales industry call, he will not want to listen to the first time you chat! If you want to earn his money, you have to make him interested in listening to you, from time to time, let him answer a (en know) such simple words, proving that he has to listen to the so-called can not speak too professional means that you have to use your understanding of their own products, with a mouthful of words to the overview, so that the customer simple and clear to know that your stuff, where the advantages are, why I want to buy your Things, in fact, as long as you do these points, the customer did not hang up your phone, and then call a few times (usually every two or three days or is to communicate with the customer time to contact), basically the order is not too far away. Finally, I used to do a sales industry, but also telephone sales, in order to let the customer to remember their own, the best at the end of the phone, ask the customer can be directly contacted in a way, such as WeChat QQ, you can occasionally talk to the customer privately about some of the topics of interest to everyone, increase affinity. This is one of my experience, I hope to help you.