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Huawei computer was sent for repair twice, and it was still blue screen.
Not satisfied with changing the machine because reinstalling the system is not maintenance?
Last August 18, Mr. Li bought a Huawei laptop at the official flagship store of Huawei on Tmall for 4899 yuan. Mr. Li said that buying this notebook is mainly for the wife who is an e-commerce as a customer service. But a few days later, the computer appeared blue screen death. He sent the computer to Huawei's official authorized customer service center in Wang Bin Road, Yiwu, according to the customer service suggestion of Tmall Store.
Mr. Li: "I went to this after-sales store on September 6 last year." He helped me test and reinstall the system. After installing the system, it will be fine most of the time, but it will appear again in three or four hours, or in a day or two. "
Mr. Li said that the computer occasionally has problems such as blue screen, which can be restored after restarting. But by the end of February this year, the problem had become serious. On March 12, Mr. Li sent the computer to the authorized customer service center again.
Mr. Li: "He helped me detect a problem with SSD. On March 12, an SSD was replaced. Less than 24 hours after March 13, the same problem appeared again, and it was more serious than before. "
It is normal to turn on the computer now. Mr. Li provided two videos taken in March 13, in which the computer screen was blue and accompanied by abnormal noise. In another video, the screen keeps flashing.
Huawei officially authorized the customer service center staff of Yiwu Wang Bin Road Store: "Our store does not accept any interviews."
Huawei official customer service: "I made an inquiry here. It is estimated that the warranty of this equipment will expire on August 20, 2022, so it is still within the warranty scope. According to the three-guarantee policy, if the computer has non-human performance failure within the effective scope of the three-guarantee, and it still can't be used normally after two repairs, a test report will be issued in the corresponding service shop, and products of the same model and specification can be replaced. From your description,
Mr. Li said that a Huawei Commissioner had contacted him before, and the other party also said that he went to the store for the first time to reinstall the system, not to repair it, and refused his application for changing the machine.
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The lawyer said that there is no provision in the "Three Guarantees Law".
The same maintenance method needs twice.
Chen Songtao, a lawyer of Zhejiang Guo Feng Law Firm, said: "This three-guarantee rule is amended twice. If the maintenance can't be used normally, it can be returned or exchanged. Didn't say how to fix it. You can replace the hardware by restarting the software or reinstalling the software. Our legal provisions do not say that it can be repaired in the same way. "