Value:
Online customer service
Technical support over the phone can be difficult for application software, user IT skills, and hardware and system issues. Customer service centers can use the EaseUS help desk to quickly determine the problem and immediately resolve it remotely with the help of remote assistance.
Operation support
Telecommunications carriers can use EaseUS help desk to support Internet value-added business operations. Crossing the fragmented, hierarchical organization, flattening the front-end and back-end support processes, establishing application-centric, vertically centralized online customer service platforms, closely contacting customers, scheduling application partners, solving problems for customers instantly online, and effectively managing and supervising the service process.
IT Service Desk
In the field of enterprise IT operation and maintenance management, mobile users, branch offices and desktop systems (including various applications of the enterprise and the staff who use them) are relatively unsupported. the IT department can apply the EasyWealth Help Desk to establish a centralized service desk to provide unified technical support to all endpoints and users, and to reduce the requirements for and dependence on the IT staff of branch offices.
The way to save money
IT operations and maintenance outsourcing service providers, the application of easy maintenance help desk can significantly reduce the cost of on-site services, with the active maintenance technology, with less manpower to maintain more equipment service management functions can be effective support for the personnel and processes, to a rich and informative SLA service reports present the value of the service beyond the head of the sale of the competition.
Service desk, also known as help desk or call desk (Helpdesk or Service Desk) concept originated in the traditional service industry, the most typical applications such as the hotel lobby of the general service desk, guests whether it is a lodging, meetings, activities, inquiries, check out the general service desk can be found at the general service desk related services, the general service desk is Helpdesk Helpdesk.