Department of hospital sensory management in the first half of the work of the summary (General 6)
Time flies, such as the day of the shuttle, hard work has come to an end, review this period of time, there must be a lot of hardship, to do a good job summarizing the work. Then how to write it? The following is my carefully organized department hospital sensory management in the first half of the work summary (General 6), welcome to learn and reference, I hope to help you. In these six months, our hospital has been the leaders at all levels and people from all walks of life to help and support, in the hospital staff's hard work, the hospital has made great progress in all aspects of the work, and gained a double harvest of social and economic benefits. Now on my work in the first half of the year is summarized as follows:
First, the fulfillment of their duties
In the improvement of the quality of medical care, efforts to improve the quality of medical awareness, the formation of "quality of hospitals," a good atmosphere. The establishment of a sound "hierarchical, clear responsibility, function in place" of the necessary medical quality management organization, improve the medical system and the formation of a strict supervision, reward and punishment mechanism, the implementation of a series of measures to ensure the quality of medical care and methods. The dean of the business weekly at least to a clinical department for business checkups, the relevant functional departments weekly wards, checking the implementation of the medical quality system. Since the launch of the activity, the quality of medical care has improved significantly, and there has not been a single medical incident throughout the year.
In the improvement of medical services, in order to make the creation of activities in place, measures in place and the effect in place, the hospital to create activities as a "people's heart project" and "practical projects" to grasp, to provide patients with the most cozy The company's "humanized service", the development of the transposition of thinking, put themselves in the patient's point of view, from the patient's thinking, advocating zero distance contact between the doctor and the patient, the launch of the x-item of convenience and benefit to the people, the humanized service throughout the whole process of medical services.
Second, focus on strengthening the construction of disciplines
Grasp the discipline of construction is to improve the quality of medical care is the basis of the development of the hospital is an important guarantee. For the current construction of our disciplines is not very standardized, the advantages and characteristics of the specialties are not yet obvious, the phenomenon of talent breaks, according to the direction of the development of contemporary medical technology and the actual situation of each department, give full play to the role of the market regulation of the disciplines of the structural adjustment, highlighting the focus, the development of strengths, to support the characteristics of the. In the training of talents, the hospital to take various forms to enhance the technical level of medical personnel, and to shift the focus to the cultivation of specialized talents and discipline leaders.
Three, innovative service ideas, broaden the market of medical services
With the concept of "people-oriented", innovative ideas, the first in the county set of health insurance, community services, health checkups, health service centers of the trinity. Extend medical services to the community, community-based, family units, residents as the center of the individual, to promote health as the goal, to provide integrated services to the community. The formation of the community for the hospital to discover patients, hospitalized patients rehabilitation period transferred to the community center of the new medical model, the initial exploration of a not only meet the social health needs, but also save medical resources development path, achieved good social benefits, and received the praise of the masses.
In the second half of the year, I will lead the whole hospital staff to seize the opportunity to forge ahead to accelerate the development of the first priority, to reform and innovation as the driving force, to the construction of human resources as the focus of the construction of disciplines as the main line, to comprehensively improve the comprehensive strength of the hospital and the level of hospitalization.
Department of hospital sensory management in the first half of the work summary 2six months, in the hospital under the correct leadership of the party branch and the hospital committee, in charge of the dean's strong support, the department comrades make concerted efforts to work proactively, and continue to emancipate the mind, update the concept of setting up a high degree of dedication and sense of responsibility, around the nature of the work of the department, around the hospital's center of gravity, strict management, pragmatic and practical, pragmatic, and hard work, in the Medical ethics, medical quality, quality of service, etc. for, successfully completed the hospital to the various tasks, made some achievements, is summarized as follows:
A, strengthen outpatient management, improve the quality of service
1, with the work of the hospital card, outpatient consulting desk to do a good job of filling in the registration card and vigorously Publicize the card, so that the card work smoothly, and now also opened the physician's office direct card registration, greatly facilitating the patient.
2, the outpatient department also requires medical staff to strictly implement the hospital's civilized language, hospitality, active service for each patient and family members in need of help, especially for patients with disabilities, medical staff can take the initiative to assist in diagnosis, by the patient's praise.
3, in order to improve the doctor-patient relationship, we regularly seek the views of patients in the clinic, and actively accept the patient supervision, the patient's complaints, we try to do on-site treatment to solve the problem of processing can not be dealt with in a timely manner and the relevant departments contacted to give the appropriate treatment and response, and timely resolution of the doctor-patient conflict.
4, actively involved in the hospital to carry out the medical safety inspection, quarterly inspection and other activities, to find unsafe factors, the development of appropriate corrective measures to eliminate the occurrence of outpatient medical adverse events, so that the outpatient work further standardized.
5, strengthen the implementation of the core medical system, outpatient clinics focus on strengthening the first physician responsibility system, especially for difficult, critical patients outpatient physicians can be seriously responsible, active diagnosis and treatment, and guidance and assistance in consultation, if necessary, the doctor that is to notify the guide to assist the patient to handle a variety of formalities, so that the whole process of diagnosis and treatment of critically ill patients are accompanied by medical personnel, to ensure that the safety of medical care.
6, according to the age characteristics of our expert group, re-adjusted the expert clinic working hours, give full play to the advantages of young experts, and to ensure that the experts physically.
Second, improve the various measures to facilitate the masses to visit
1, according to the characteristics of the internal medicine specialist outpatient clinic patients, we further strengthen the internal medicine specialist outpatient clinic call queuing, very good to alleviate the chaos of the order of the clinic, not only to make the physician diagnosis and treatment of the environment is quiet, but also change the situation of the patient standing queuing up, the patient has received praise from the patients. It has been well received by patients. The hall on duty of the medical staff we carried out emergency capacity training, and strengthen its help the old, weak, disabled and no family members of patients for a variety of procedures, guiding patients to the clinic, improve the original order of chaos, patients queuing up for each other's quarrels, and so that critically ill patients to get timely treatment, by the doctor and the patient's good reputation, and to rule out some insecurity, to ensure that the outpatient clinic patient safety.
2, in order to further improve the prevention and control of infectious diseases, we specialize in arranging temperature measurement, screening work, and fever patients are guided to the fever clinic.
3, the active implementation of a variety of convenient service measures, including the supply of boiled water, assistance in various formalities, the provision of wheelchairs, escorting critically ill patients, etc., especially for patients with disabilities, the guide staff will take the initiative to assist in the clinic, in addition, we also carried out outpatient appointments for diagnosis and treatment services, including on-site appointments and telephone appointments, telephone appointments are located in the clinic fee office, 24-hour duty, which is very convenient for patients to make appointments. The patient's appointment is very convenient.
4, in recent years, our hospital outpatients and hospitalized patients increased significantly, the number of people participating in the joint treatment and insurance than in previous years, so the number of diagnostic certificates stamped increased significantly, half a year **** stamped diagnostic certificates of the special chapter of 10,987, an increase of 700 over the same period last year.
Third, strengthen quality management, continuous improvement to improve the quality of outpatient work
1, the establishment and improvement of the quality control network, under the leadership of the hospital quality control team, the Department of Outpatient Clinic has developed a departmental quality control program and implement it. At the same time, we also revised the outpatient physician diagnostic room work system and outpatient quality management of monitoring and rewards and punishments, the use of outpatient clinic meeting on the management system and medical defects to discuss, evaluate, put forward corrective comments, formulate corrective measures and be actively rectified.
2, reasonable scheduling, full strength, most departments can arrange experienced, responsible doctors on the outpatient clinic, and a considerable part of the department also long-term arrangement of the deputy director of the department on the outpatient clinic, improve the quality of outpatient clinic work, but also to facilitate the patient's visit.
3, actively participate in the hospital quality management team quality assessment and quarterly inspection, the quality of outpatient work by the department and the outpatient department of dual quality control, the outpatient department to take a random check and the hospital quarterly inspection, focusing on the assessment of the outpatient logbook, outpatient prescription, outpatient medical records and rational use of medication, to promote the quality of the work of the improvement.
4, breast clinic comrades in the case of staff tension never complained of suffering, insisted on long-term uninterrupted outpatient clinic, and the strict implementation of various diagnostic and treatment norms and operating procedures, has achieved remarkable results, half a year **** patients xx times.
Department of hospital management in the first half of the work summary 3Light is like an arrow, the first half of this year has passed, in the first half of the year, I am in the hospital leadership and nurse care and direct leadership and colleagues care and help, in line with the "all patient-centered, all for the patient," the purpose of the service, and efforts to improve theoretical knowledge and Skillfully mastered the clinical skills. Good completion of the various levels of hospital leadership arranged by the nursing work, now the first half of the work is summarized as follows:
First, to strengthen self-discipline and professional ethics education
Whether the integrity of self-discipline and professional ethics of the high and low, the ideological virtues of the good and the bad directly affects the quality of nurses and the image of the nurses, so, in the first half of the After the first half of the integrity education and skills training, I understand the need to adhere to the "integrity and self-discipline, strict law enforcement, warm service" policy, the people's satisfaction as the fundamental starting point for good work, through the in-depth development of wholeheartedly for the purpose of serving the people's education, education on professional ethics, moral education, to do so always put the people's interests in the first place, firmly establish the love of the people, the people's interests of the people, the people's interests of the people, the people's interests of the people. Putting the interests of the people in the first place, firmly establish the idea of loving the people and serving the people, and establish the image of "white angel" in the minds of the people. The nurse's initiative to play the spirit of the deepest part of their own professional moral standards to reflect on, caution and inspire themselves, in order to truly develop their own moral character.
Second, pay attention to the professional image of nurses
In the usual work of civilized service, adhere to the civilized language, the work of the instrument is dignified, neatly dressed, courteous treatment of patients, kindly attitude, language norms. Seriously study the "Medical Accident Handling Regulations" and its laws and regulations, and actively participate in the learning activities organized by the hospital, enriching the knowledge of the law and enhancing the awareness of safety protection. Under the active and serious guidance of the head nurse, I have made great progress and improvement in many aspects, usually insist on participating in the department's monthly business study, every Tuesday morning meeting, adhere to the critical care checkups, nursing staff three basic training, in the Department of Nursing organized by the Department of each technical exercise test, have achieved excellent results. In the first half of the work, can always adhere to the love and dedication, the implementation of "patient-centered, quality-centered" service concept, improve their own quality and emergency response capabilities.
Third, hard work, on time to complete the task
The past six months, I in order to get the job done, to obey the leadership arrangements, not afraid of trouble, to the teacher to ask for advice, to colleagues to learn, to find their own practice, to improve the ability to work in the specific work of the formation of a clear ` work ideas, to be able to carry out the work smoothly, and skillfully and satisfactorily complete the work. And skillfully and satisfactorily complete the work. Love their own work, to be able to correctly and seriously treat every job, work input, eager to serve everyone, conscientiously abide by labor discipline, to ensure that on time attendance, attendance rate is high, the first half of the year no leave phenomenon, the effective use of working time, adhere to the post, the need to work overtime to complete the work on time overtime to ensure that the work can be completed on time.
Of course, there are still some deficiencies in me to be improved. For example, in the study, sometimes there is still impetuous mood, feel the need to learn too many things, impatient, especially in the face of setbacks, can not calmly deal with. In the work, sometimes there is the phenomenon of low standards, although basically able to fulfill their duties and obligations, but in the initiative is still to be further improved, this is my future need to improve and improve the place.
In the first half of the year that has passed, I would like to thank again the hospital leadership, the head nurse's education, guidance, criticism and help, and thank my colleagues for their care and support. Looking back, there is a lot of progress and improvement, but also some shortcomings; looking ahead, should carry forward their own merits and strengths, to overcome the shortcomings. In order to contribute to the hospital's better tomorrow!
Department of hospital sensory management in the first half of the work summary 4The second half of XX, the hospital work to deepen the hospital reform, adhere to the patient-centered, and constantly improve the quality of medical services, and comprehensively strengthen the construction and development of the hospital. In accordance with the requirements of the health objectives and responsibilities, the main focus on the following work:
First, ideological and political work
1, seriously organize the study of the party's line, guidelines and policies, and in-depth implementation of the third and fourth plenary sessions of the sixteenth, emancipation of the mind, updating the concept of comprehensively strengthen the construction of the hospital.
2. Strengthen the work of the wind construction, the development of practical corrective measures to ensure the implementation of the content of the commitment to medical services. Requirements for medical personnel to firmly establish the purpose of wholeheartedly serving the people, and promote the spirit of dedication, in-depth and solid in the staff to carry out the "tree industry, the image of the angel" activities, and effectively promote the construction of medical ethics and medical style.
3. Party, government, industry and work together, and actively cooperate to create a provincial civilized unit activities to stimulate the workers love hospitals, love the post, love the patient's ideological feelings, mobilize the enthusiasm and creativity of all hospital workers, the hospital work to a new level.
Second, administrative work
1. Improve the various management institutions, strengthen internal management, strengthen the hospital section of the two levels of responsibility, the formation of hospitals and sections of the layers of the quality of the layers of the network of the system, so that the hospital work to normalize the operation.
2. Continue to adhere to the hospital affairs, the implementation of democratic management; effectively strengthen the construction of trade union organizations.
3. Continue to improve the patient's choice of doctor system, the implementation of inpatient one-day cost list system, outpatient cost list system, to accept the effective supervision of patients and society.
4. Improve and perfect the effective internal and external supervision mechanism to ensure that the hospital continues to develop steadily.
Third, business
1, accelerate the training of talents, focus on discipline construction, improve the overall quality of the team
Hardware construction is the basis for software construction is fundamental. For the current situation of health technology talent fault, to create conditions to accelerate the training of talents. On the one hand, the use of invited in lectures, carry out the "three basic" training, assessment and other forms to strengthen business learning, and promote the improvement of business level; on the other hand, please give the higher authorities to solve the demand for talent, and actively bring in talents, select the technical backbone to go out for further training, training, or irregularly send the backbone of the business to go out to participate in the study and exchange to open up the knowledge, cultivate the leading disciplines, and develop the knowledge of the people in the field. In addition, give full play to the enthusiasm of the medical staff to carry out new technologies, new projects, improve professional diagnosis and treatment level, enhance the competitiveness of the hospital's medical level to improve the expiration of a new height.
2, strengthen the connotation of the construction, strengthen the medical management, to prevent the occurrence of medical disputes, errors
In recent years, with the popularization of medical knowledge and legal concepts, medical disputes are increasing, resulting in many reasons for medical disputes. But the most fundamental still lies in the quality of health care. Therefore, to strengthen the connotation of the construction, improve the quality of medical care, and further strengthen the ideological and political education of the staff, so that the medical staff to abide by the professional ethics, professional responsibility, professional discipline, technical excellence, strict compliance with the operating procedures. Adhere to the patient-centered, to provide patients with courteous, warm, convenient, high-quality, efficient, reasonable cost of service, to strengthen the construction of medical ethics and medical style, the whole chapter of the system, grasp the system of management, the rule of law, the rule of hospitals, the rule of hospitals, the security of medical errors, accidents in the nip in the bud.
3, in the drug procurement, storage and custody, drug deployment, the establishment of strict rules and regulations, standardize the quality of drugs off, increase the transparency of drug procurement, the implementation of the centralized bidding and bidding procurement and drug revenue and expenditure management, standardize the behavior of health care services and charging behavior, so that the patient to get the benefits.
Four, infrastructure work
1, the hospital used the German government loan to purchase medical equipment project evaluation, bidding work has been carried out, the end of the equipment can be in place.
2, the infectious disease section of the construction project bidding has been in accordance with the procedures for the end, has now begun construction; the overall relocation of the hospital preliminary engineering has been basically completed, but the lack of start-up funds, at present, the hospital is a multi-channel fund-raising, for the overall relocation of hospitals and infectious disease section of the construction of the early completion of the commissioning to meet the needs of health care.
Fifth, the reform work
Deepen the reform of the personnel system and distribution system, the implementation of the full appointment system, the competition, performance-related, enhance the cadres and staff of the sense of crisis, sense of responsibility and sense of competition, mobilize the enthusiasm of employees to create a new situation in the hospital work.
Sixth, logistics
1, the implementation of the financial system, to strengthen the management of materials, so as to increase revenue and reduce costs.
2, logistics should closely reflect the management, service, protection of the three major functions, and effectively work around the clinical front line to ensure that the "three under the three passes", so that patients and workers are satisfied.
3, in order to enable patients to have a comfortable recuperation environment, good medical conditions, strengthen the hospital infrastructure, landscaping and greening of the hospital environment, improve the hospital appearance.
4, to strengthen the safety and fire prevention work, to prevent safety accidents.
Department of hospital management in the first half of the work summary 5
work has been more than half a year, in the past six months, in the hospital leadership, the director of the department and the correct leadership of the head nurse, I adhere to the "patient-centered" concept of clinical services, to carry forward the spirit of the revolutionary humanitarian spirit of life-saving and relief of injuries, and serious and rigorous attitude and enthusiasm for learning and work. Committed to learning and work, although there are tears of success, there are also the sorrows of failure, but the increasingly fierce social competition also makes me fully realize the importance of becoming a moral, intellectual and physical all-round development of the national superiority of the national standard nurses. Now on the first half of the specific work is summarized as follows:
First, ideological and moral, political quality
able to newspapers, magazines, books, and actively learn political theory; abide by the law, and conscientiously study the knowledge of the law; love and dedication to work, with a strong sense of responsibility and dedication to the cause of the active and conscientious study of professional knowledge of nurses, work attitude, conscientious and responsible, and the work of the nurses, and the work of the nurses, and the work of the nurses. Positive attitude, conscientious and responsible, set up a correct outlook on life and values, in the process of medical and nursing practice, obey orders, listen to the command. Can strictly abide by the rules and regulations of the hospital, abide by the code of medical ethics, standardized operation. Can actively participate in the hospital and departmental activities and can respect leadership, solidarity colleagues.
Second, professional knowledge, ability to work
I in line with the "to do a better job" such a goal, to develop a sense of innovation, to assist the head nurse to do a good job in the management of the wards and the organization of medical documents. I have received every patient seriously, treating every patient as my friend, loved one, and often think of others in a different place. Seriously do a good job in writing medical documents. In order to improve the theoretical and operational level of each nurse, the nursing department conducts monthly theoretical and operational exams, and has high requirements and strict standards for its own work. Work attitude should be correct, "doctor parents heart", I to do everything possible to relieve the patient's suffering as my own responsibility. I hope that all patients can recover as soon as possible, so every time when I enter the ward, I have used the limited time to spare no effort to encourage them to patiently help them to understand the disease, to establish confidence in overcoming the disease, and when I see the patient recovered, I think it is a very happy thing.
Third, in the attitude, learning
Strictly demanding of themselves, with the goal of becoming a national excellence and national standard white angel and the strong pursuit of knowledge, hard work, diligent study, a correct attitude, clear goals, basically a firm grasp of some professional knowledge and skills, to the theory to practice; in addition to professional knowledge, but also pay attention to all aspects of the study, and the study of the world's most advanced technology and technology, the most important thing is that the world's most advanced technology and technology. In addition to the study of professional knowledge, but also pay attention to the expansion of knowledge in all aspects, a wide range of knowledge of other disciplines, so as to improve the quality of their own thinking and culture.
Nursing work is ordinary work, however, we use sincere love to smooth the trauma of the patient's heart, with fire like enthusiasm to ignite the patient's courage to overcome the disease.
Department of hospital management in the first half of the work summary 6
In the first half of this year, the Department of Nursing in the hospital under the leadership of only around the "service, control, grasp the implementation of the central focus of the work of safety", update the management model, innovative service concepts, cohesion of the nursing team, and in-depth promotion of the work of the nursing. The following is a summary of the work of the nursing department in the first half of the year.
First, improve the quality of service
In accordance with the requirements of the three good and one satisfied, the Department of Nursing requires that the nursing unit according to their own characteristics to develop different characteristics of the nursing service objectives: ward red light zero call, admission and discharge nurses accompanied by the whole process, outpatient clinics throughout the fast, accurate and worry-free, the operating room is warm and fearless, the supply room in time to receive and deliver according to the above objectives. High standards, strict requirements, and strive to achieve zero complaints about nursing services. Carry out quality nursing service satisfaction survey, three wards once a month, the nursing department once a quarter, each survey has a summary and analysis, for the survey response to the outstanding problems of the nursing department timely rectification advice, coordination and resolution.
Two, strict nursing quality control, to ensure that the quality of care continued to improve
For the nursing level of quality control is relatively weak, the Department of Nursing in a timely manner to convene a meeting of the head nurse, to determine the quality of the objectives, tasks and development direction of the nursing quality, to re-establish the focus of the nursing care quality standards, the head nurse with reference to the standard of quality control of the nursing care weekly inspection, Monthly summary, the Department of Nursing monthly quality control inspection of key departments, and feedback and analysis at the meeting of the head nurse, and timely preparation of corrective measures for improvement. Do have the implementation of standards, inspection and implementation, summary and analysis, information feedback, corrective measures, and detailed records. The quality of care is continuously improved.
Third, monitoring the standards related to the quality of care, the implementation of risk prevention measures
Focus on the development of patient identification, treatment, medication, surgery, prevention of infection, prevention of falls and other key aspects of the safe work procedures and measures. Monthly monitoring of falls in the hospital, fall out of bed, pressure ulcers, complications of elective surgery, pipeline slippage quality control indicators and the implementation of preventive measures, the first half of the hospital without a case of the above events. A hospital-wide unified management system for resuscitation vehicles has been established, and high-risk drugs and spare drugs are stored separately and clearly labeled. There is a nursing contingency plan and treatment process for emergency incidents in the hospital. There is a hospital-wide unified nursing adverse event reporting system and reporting process.
Summarize and analyze the past work, is in the second half of our footsteps to walk more solid and steady, our work goals are clearer, more targeted. In the first half of the year we have a lot of shortcomings, but also exposed a lot of problems, I hope that in the second half of the year, there will be willing to strong leadership, there is the unity of the nurses of the hospital efforts, our nursing work can jump to a new level.
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