My name is XXX, is XXX village an ordinary electrician. In 2011 the year under the care and support of the power supply to better complete the economic and technical indicators and work tasks, the work achieved a complete success first of all attributed to the leadership at all levels, attributed to my colleagues around me, I just do a little bit of work that should be done to do a little bit of due diligence. After years of training and refinement, so that I fully understand the higher leadership advocated? Loyalty and dedication, pioneering, learning and innovation, quality service? The spirit of enterprise and a series of advanced corporate culture of the profound meaning of the village in Huilongsi, as an electrician, although not directly as other businesses to create economic benefits for the local, but played an important role in escort, as a machine on a small screw.
Looking back at the course of work over the past year, I have mainly done the following aspects of the work: First, a better completion of the art indicators issued. As of December, the village in full completion of the power supply, electricity recovery reached a monthly zero, safety production to achieve the ? Three no? , maintaining a longer cycle of safety records, quality service integrity service has achieved better results, the year reached ? Zero Complaints.
Second, safety production has maintained a more stable situation.
Over the year, I put forward at the beginning of the year in accordance with the ? Ming responsibility, strict discipline, strong supervision, heavy rewards and penalties? The requirements of the safety inspection of production in the first place in all work, strengthen the implementation of safety work, the establishment of a full range of building, the whole process of safety production, actively participate in the Bureau, the organization of various safety activities, in the safety of the importance of investigation and research to the construction site to understand the real situation, to solve the actual problem, pay attention to the safety management during the construction of the project, the tension in this year's transformation of the farm network, due to the coordination of the right to ensure that the whole process of the safety of production, and eliminate accidents. Safe production, put an end to the occurrence of accidents, equipment maintenance and tree obstacles in place to deal with, reduce the distribution of the accident rate, distribution equipment intact rate of 100%, for the actual work to grasp the focus, check the hidden danger, check the accident seedling and insecurity factors completely remove the dead ends of security.
Three, seriously implement the service commitment and standardized management.
Over the past year, the policy and regulations as a guideline to quality service for the purpose of seriously serving farmers, improve the quality of service, more purchase more power supply enthusiasm, standardize the work procedures, the implementation of the commitment to customer service, adhere to the all-day, 24-hour phone to keep the phone open, on call. Widows and orphans inconvenient customers adhere to door-to-door service, put? The heart to heart? The project is put into practice. As long as the repair call is received immediately door-to-door repair, general accidents immediately repair, special accidents to explain the situation and make good explanations of the work not overnight. For inconvenient users, take the initiative to go to the door to charge, run on three or four trips a month, honest service to minimize the arrears of power outages, praised by the user. In the actual work is more proactive, this year in August and September, held in Beijing, the world's attention of the Olympic Games and Paralympic Games, in order to ensure that the masses can receive and see television programs, safe and timely security of electricity, I give up the rest time, every day more than 10 hours of work, check the lines, equipment, and timely treatment of all kinds of hidden dangers, so as to ensure that no blackouts occurred during this period. In the fall of this year's peak power consumption, did not occur once due to my responsibility caused by power outages, to ensure that farmers produce electricity. With hard work and passionate service, in exchange for customer satisfaction. In short, regardless of the day, night, windy, rainy, as long as the accident received a phone call, can be the fastest speed to help customers solve the problem, copying, verification, collection is the focus of our work, directly related to our economic benefits, in the work, we are pragmatic, monthly meter reading on time, do not estimate the copying, do not omit the copying, copying the audit in a timely manner after the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the collection of the assessment method, calculated on a monthly basis, to the collection of the power supply system. Assessment methods, calculated on a monthly basis, the responsibility for the recovery of electricity in place, so that there is electricity sent out, a trip to find people can not be blocked in the morning, the night to the home to be, really exhausting the painstaking, exhausting a thousand ways and means, after unremitting efforts to ensure that the monthly electricity bill on time to recover the zero. No complaints throughout the year, so that rural electricity management to standardize, reduce the burden on farmers, but also in the farmers to establish a good image of our power supply enterprises.
Although in the work of 2011, I have made certain achievements, but also to face up to the problems and shortcomings, in the new year the industry style and work style for a higher goal to improve the work discipline to be further strengthened. Quality service integrity service awareness needs to be further strengthened.
The above is a summary of my personal work, what are the shortcomings, please criticize and correct the leadership!
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