The Third People's Hospital of xx City, xx Province is a comprehensive hospital featuring brain and geriatric diseases. Covering an area of 130 mu, with 2 open beds 10 12, there are 600 employees, 88 with senior titles and more than 20 doctors and masters, and there are more than 50 business departments, 2 provincial key disciplines, 3 municipal key disciplines and more than 0 medical laboratories 10. It's Chongqing Medical University and Luzhou Medical College. In recent years, under the correct leadership of provincial and municipal party committees and governments, hospitals have conscientiously implemented the party's line, principles and policies, continuously deepened reforms, and promoted the sustained and healthy development of hospitals.
First, forge ahead and build a good team.
For a long time, hospitals have attached great importance to the construction of leading bodies. First, in the "six one projects" of spiritual civilization construction planning, it is the goal of the hospital to carry out "three stresses" and "four good" activities in depth and build a good team; Team members are conducive to regulating personal behavior with four ("four benefits" is conducive to implementing the party's health work principles and policies; Conducive to the development of the hospital; Conducive to improving the quality of medical services and safeguarding the interests of patients and employees). The second is to innovate ideas, actively explore the road of hospital reform and development, take the lead in putting forward the idea of developing related disciplines with characteristics, which is known as "Mianyang model", build a well-equipped surgical building, actively carry out new business and new technology, increase the introduction and training of talents, and take the lead in developing "patient-centered" quality etiquette services. Third, strictly implement the party's principle of democratic centralism. Whether it's the regular meeting of the Party committee, administrative leaders or the administrative office meeting of the hospital, democracy is fully promoted, the opinions of the majority are solicited, paternalism and chattering sense are put an end to, and members often have heart-to-heart talks and exchange ideas. Fourth, the members of the team participated in the "double" organization life, earnestly lived the annual democratic life meeting and the party member work democratic appraisal meeting, fully listened to the opinions and suggestions of the masses inside and outside the party, and actively carried out criticism and self-criticism. The participation rate of team members reaches 100%. The fifth is to improve the system. It has promulgated the scope of discussion of party committees and the management regulations on the selection and appointment of middle-level cadres, which has promoted the openness of hospital affairs. Team members implement a division of labor system, and all departments cooperate with each other to make up for each other. There has never been internal friction and wrangling between members. We regularly and irregularly collect reasonable construction plans from employees. Because of the team's study, unity, diligence and integrity, we were awarded the titles of "excellent unit with double learning activities", "unit with outstanding achievements in four good activities" and "four good leading bodies". One of the team members was awarded the titles of "Model of Professional Ethics in Sichuan Province", "Advanced Individual with Civilization and Building a New Style", "Excellent Dean of National City Hospital" and "Model Worker in Sichuan Province". Two people were awarded "Mianyang Young Scientific and Technological Talents" and 1 person was awarded "Advanced Individual of Municipal Health System". The satisfaction rate of civilized citizens in Mianyang has remained above 95% for many years. Sixth, pay attention to the younger, more knowledgeable and more professional team members. Through years of training and selection, the team has enriched a young, highly educated and professional cadre team, adding vitality to the team and enhancing its combat effectiveness.
Second, the "double competition and double innovation" labor force is good.
Grasp the construction of the staff and workers, and strive to cultivate a team that can fight hard. First, pay close attention to the ideological quality of employees and cultivate "four positions and four possessions" employees. The hospital takes the festival as an opportunity to carry out colorful knowledge contests, speech contests, essay writing, calligraphy, art competitions and other activities. Encourage employees to stand on their posts and strive to be "technical experts" and "service stars". At the same time, we should be typical and upright, select excellent party member, top ten service stars and top ten smiling nurses, and strive for excellent demonstration posts in party member, so that everyone can see that role models are around and have learning standards and role models. Due to the improvement of staff's ideological quality and the enhancement of reform consciousness, we have put forward more than 65,438,000 reasonable suggestions for the development and construction of the hospital. The second is to strengthen the party's line, principles and policies and current affairs education. Taking advantage of the staff meeting, organizational life, and political study time, hospital leaders give special counseling to employees, invite provincial theoretical experts and academic authorities to give lectures, systematically study the party's line, principles and policies, learn the spirit of the Third, Fourth and Fifth Plenary Sessions of the 16th Central Committee, learn Deng Xiaoping Theory, the basic principles of civic morality, hospital management and other knowledge, and hold an ideological and political seminar every year to enable employees to face new forms, practice Theory of Three Represents in practice, and actively participate in hospital construction and development. The third is to strengthen the construction of talent team through "introducing from outside and cultivating from inside". While introducing high-level talents, we will educate employees to study, further their studies and obtain diplomas through various channels. Over the past few years, more than 60 high-level talents have been introduced from abroad, and more than 300 employees (about 50%) have obtained college diplomas through continuing education, including graduate students and doctors. Thereby changing the talent structure of the hospital. In order to encourage employees to study and write academic articles, the hospital insists on holding an academic conference once a year. The hospital receives more than 400 academic papers every year, because it has formed a good atmosphere for learning business among employees. In recent five years, he has published more than 300 papers and exchanged more than 200 papers in journals above the provincial level. More than one scientific research award 10 was obtained, and 36 projects were established. At the same time, 60 new businesses and technologies such as coronary artery bypass grafting and correction of Fallot's Five Signs were carried out, and they won the first prize of Mianyang workers' technological innovation achievements. The fourth is to create quality hospitals and actively carry out technical competitions. In order to further improve the professional and technical level of employees, professors and experts from West China Medical University and Chongqing Medical University were invited to give lectures for more than 20 times, and business study and distance education were organized for more than 30 times. At the same time, we strictly adhere to the "three basics" rounds and consultations, pay close attention to the implementation of eight basic medical systems and the "three basics" and "three strictness" training of various personnel, and have successively carried out clinical institutions and logistics work such as medical record quality exhibition and evaluation, venipuncture, microcomputer operation and official document writing. 30 "technical experts" and 20 service stars were selected. Through active guidance and positive indoctrination, the basic medical knowledge and professional skills of medical staff have reached a higher level, thus promoting the improvement of the overall technical level. In recent years, 60 cadres who have taken up middle-level positions are not advanced in technology and not considerate in service.
Third, unremitting efforts and good industry style.
First, strengthen mass supervision and promote moral construction. The hospital has set up a leading group for industry style construction with the dean and party secretary as the first responsible person. In recent years, reviewers and anonymous reviewers have been launched to rectify the logistics style of the organs and pay a return visit to rehabilitation. It has been inspected and accepted by provincial and municipal morals for many times. Last year, it was rated as "Sichuan Health System Democratic Appraisal Morality has achieved remarkable results". Second, adhere to "patient-centered" and be a leader in maintaining people's health. The hospital adheres to the service tenet of "medical quality first, social benefits first, patients' interests first" and "serving patients wholeheartedly". Take the lead in carrying out activities such as hotel etiquette service, smiling service and selecting doctors for patients, formulate more than one convenience measure 100, optimize the service process, put forward the service slogan of "building a humanized eco-friendly hospital", fully respect and care for people, truly implement humanistic care and personalized service in every link of patient service, and provide patients with comfortable, warm, assured and fast services. The third is to establish a responsibility system for professional ethics objectives, form a three-level network of hospitals, departments and employees, sign letters of responsibility at different levels, and implement a one-vote veto system for industry style. At the same time, a questionnaire survey of patients' satisfaction and a notification system of professional ethics were established, a supervision telephone number was announced and a report box was set up. Every week, the hospital Council will praise the departments or personnel who received letters of commendation, thank-you letters and pennants last week, severely criticize patients' complaints, analyze the situation, sum up experiences and lessons, and put forward rectification opinions. Fourth, the "sunshine consumption" project was implemented, and a microcomputer charging inquiry system was installed in the hospital. At the same time, the new national charging standard will be posted on the wall, and the list will be distributed every day, so that patients can understand and spend with confidence. Fifth, actively carry out "giving love" activities. Last year alone, the activities of "returning true feelings to society" and "giving health to employees" were carried out, and hospital staff volunteered to donate money and materials for patients with living difficulties; The hospital free tens of thousands of yuan for Nanshan student Zhao Changlin to do heart surgery; This year, Party members were organized to donate more than 3,700 yuan to poor students in vocational and technical colleges. Sixth, we should implement the "resident representative system" in which departments and outpatient departments are paired after work and the "dean representative system" in which the director is on duty in outpatient service to solve clinical problems and return the time of clinical medical staff to patients. At the same time, we will set up a medical guide desk and bar zero-distance service to solve the problem of "difficulty in seeing a doctor" for the masses in time. Seventh, help grass-roots hospitals, actively support rural health work, support Gulei Town Health Center, Yanting County Cancer Hospital and Santai County Orthopedic Hospital in Beichuan County to transport medicines, doctors and equipment, actively carry out rural health activities in communities, send experts to rural areas, communities and streets for more than 30 health knowledge lectures, consultations and free clinics every year, distribute more than 200,000 copies of health materials, and establish two community service stations in Beichuan County. Eighth, carry out in-depth rectification work, set up a reception room for enterprise representatives, implement a system of quality service and social commitment, carry out special treatment of accepting red envelopes and kickbacks and self-inspection and rectification of medical charges, strictly implement the province's drug bidding and procurement policies, and ensure that medical and health services are free from violations. The comprehensive satisfaction rate of medical services is over 97.5%. According to incomplete statistics, in 2004, 65,000 yuan of red envelopes were rejected and 29 1 thank-you letters and banners were received. The average satisfaction rate of the whole hospital was 96.09%, and there were no cases of violation of law and discipline for many years. Won the first prize for many times in the target assessment of the Municipal Health Bureau. [Page]
Due to good hospital management, team building, staff and industry style, the hospital has successively won more than 60 national, provincial and municipal honorary titles, such as "National Top 100 Hospitals", "National Third-class First-class Hospitals" and "Best Civilized Unit in the Province", and also won "National Advanced Collective of Self-study Activities for Employees", "National Demonstration Post of Women's Civilization" and "National Demonstration Post of Women's Civilization".