1. According to the contact information of the manufacturer marked on the food external label, negotiate with the operator and claim compensation.
2. Request consumers' association for mediation, and call 1233 1 to report the complaint through the food and drug complaint telephone.
3. Complain to relevant administrative departments, such as consumer associations and food supervision departments.
4. According to the arbitration agreement reached with the operator, apply to the agency for arbitration.
5. Bring a lawsuit to the people's court.
How to claim for foreign bodies in food;
Eating foreign objects in food can require the operator to refund in full and pay ten times the price or three times the compensation for the loss; If the increased compensation amount is less than 1000 yuan, it shall be compensated according to 1000 yuan. The producers and operators who accept the consumer's claim for compensation shall implement the first responsibility system, pay in advance, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.
How to prove that food has eaten foreign bodies;
Take the basic principle of "whoever claims, who gives evidence" to prove that there are foreign bodies in the food consumed by consumers, and consumers also need to prove the food safety standards of the food. In the case where the plaintiff claims that the food involved does not meet the food safety standards and demands punitive damages, if the food safety standards themselves are vague, it is not appropriate to directly make an explanation in favor of the plaintiff, but the plaintiff should further prove that the food involved does not meet the food safety standards; If the plaintiff's evidence is insufficient to prove that the food involved violates food safety standards, the plaintiff shall bear the adverse consequences.
Legal basis:
People's Republic of China (PRC) Food Safety Law
Article 34 stipulates that it is prohibited to produce and market the following foods: foods that are spoiled, rancid, moldy, worm-borne, unclean, adulterated with foreign substances, adulterated or have abnormal sensory properties.
Article 125. In violation of the provisions of this law, in any of the following circumstances, the food safety supervision and administration department of the people's government at or above the county level shall confiscate the illegal income, food and food additives produced and operated illegally, and may confiscate tools, equipment, raw materials and other articles used for illegal production and operation; If the value of food and food additives illegally produced and operated is less than 1 10,000 yuan, a fine ranging from 5,000 yuan to 50,000 yuan shall be imposed; If the value of the goods is more than 10 thousand yuan, a fine of more than five times and less than ten times the value of the goods shall be imposed; If the circumstances are serious, it shall be ordered to suspend production or business until the license is revoked:
(a) the production and operation of food and food additives contaminated by packaging materials, containers and means of transport;
(two) the production and operation of unlabeled prepackaged foods, food additives or food and food additives whose labels and instructions do not conform to the provisions of this law;
(three) the production and operation of genetically modified foods are not marked according to the regulations;
(4) Food producers and business operators purchase or use food raw materials, food additives and food-related products that do not meet food safety standards.
The food safety supervision and administration department of the people's government at or above the county level shall order the food safety supervision and administration department of the people's government at or above the county level to correct the defects in the labels and instructions of food and food additives that do not affect food safety and mislead consumers; Refuses to correct, a fine of two thousand yuan.
Paragraph 2 of Article 148: If a consumer produces food that does not meet food safety standards or knowingly operates food that does not meet food safety standards, he may, in addition to claiming damages, demand compensation of ten times the price or three times the loss from the producer or operator; If the additional compensation amount is less than 1000 yuan, it is 1000 yuan. However, the labels and instructions of food have the defects of not affecting food safety and not misleading consumers.