Operations Department individual work summary report

Time flies, such as the day of the shuttle, the hard work has come to an end, review the work of this period of time, in the achievement at the same time, we have also found the work of the shortcomings and problems, write a good job summarizing the work to learn from the experience of the lessons learned, to guide the work of the future. What kind of work summary have you seen? The following is my personal work for you to organize the Operations Department summary report, I hope to help you!

Operations Department Individual Work Summary Report 1

Over the past year, ___ insurance ___ company in the province and city under the correct leadership of the company, relying on the unremitting efforts of all employees of our company, the company's business made breakthrough progress, the first in the province to break through the ten million dollar mark in premium income. This year, our company two months ahead of schedule to complete the annual marketing tasks issued by the provincial company, the work of the healthy and smooth development. The following combination of my specific work in charge, talk about the achievements and shortcomings of the year.

First, the work of thought

Actively implement the provincial and municipal companies on the development of a series of important instructions, advancing with the times, hard work, pragmatic and effective, the courage to strive for the first-class, and lead the ministries and staff closely around the "based on the reform, accelerate the development of sincere service, improve the efficiency of the" center to further change the concept of reform and innovation, in the face of increasing competition, and the reform of innovation, the face of the competition in the future, and the development of the company. In the face of the increasingly competitive ___ insurance market, strengthen core competitiveness, diversified operations, through efforts and hard work, the company has maintained a better development trend, for the sustainable development of Dadi Insurance Company, has made due contribution.

All aspects of strengthening learning, and strive to improve their own business quality level and management level. As a leading cadre, I am responsible for the important duties and missions entrusted to me by my superiors and all employees, and I need to implement the company's business policies. Therefore, I pay great attention to the study of insurance theory and the cultivation of management ability. Pay attention to the scientific method to guide their work, standardize their words and deeds, establish a strong sense of responsibility and dedication, and constantly improve their business and management capabilities.

Continuously improve the overall quality level of the company's business personnel team. Over the past year, I have been cultivating the business quality of the exhibition staff as an important element of team building to grasp, and with the manager's office to implement targeted training programs to strengthen the leadership team and staff team building.

Second, business management

"There are no rules." To enable a company to develop steadily, it is necessary to develop norms to strengthen management. Management is a kind of input, this input will certainly produce benefits. I am in charge of the business work, more need to management to benefit. Only by constantly improving various management systems and methods, and really implement them into action, in order to achieve results and benefits. Business management I mainly did the following work:

1, according to the city company issued to our annual sales task, the development of each department of weekly, monthly, quarterly and annual sales plan. The development of the plan in line with the realistic, according to the characteristics of each type of insurance, customer characteristics, departmental situation to determine the reasonable and achievable goals of each department. After the goal is determined, I in line with the "everything to implement, everything to supervise" policy, through the strengthening of the process of management and monitoring, to ensure the successful completion of the objectives of the various departments and plans.

2, as the manager in charge of the business I pay great attention to the team building of the various departments and offices. Has been focusing on the department manager and department members of the ideological and business quality education. Over the past year, I have repeatedly organized situation mobilization, business seminars, business training activities, organizations to learn knowledge, find experience, improve the overall quality of staff. The training focuses on the knowledge of insurance theory and business development skills, and emphasizes the cultivation of team spirit. Learning promotes the continuous improvement of each team's own quality, laying a solid foundation for the company's sustainable and stable development.

3, to help the manager's office to comprehensively promote the innovation of the remuneration system, and constantly consolidate the company's basic management. The establishment of a salary system reform linked to the position and performance. This year, I closely around the position of clear, socialized pay, bonus performance and welfare diversification "four" target, comprehensively promote the reform of the enterprise pay system. Initially established a can go up and down, can enter and exit, can fully stimulate the enthusiasm and creativity of the staff employment mechanism.

Third, the department responsible for the work

In addition to business management work, I also served as a marketing manager. There is only one marketer in the marketing department, and my business is mainly oriented to large customers. My major customer business is mainly for the biomass company. According to the characteristics of the company's fleet, on the basis of the original vehicle insurance, I was the first in the city to open a cargo insurance for commercial trucks. The start of cargo insurance not only provides customers with safety and security but also increases the company's premium income, which can be said to be two birds with one stone. After unremitting efforts, my department completed the annual premium income of 9009549.94 yuan, of which 8250160.12 yuan of auto insurance premiums, non-auto insurance business 759,389.82 yuan, the full payout rate for. Become an important guarantee of the company's development.

Fourth, the work of the shortcomings

Due to the work of a myriad of things, coupled with the management of more business, sometimes it is inevitable to be busy and make mistakes. For example, sometimes the service is not timely, statistical data deviation. Sometimes there is impatience in the work, sometimes work in a hurry, but it affects the progress and quality of work; deal with some of the work of the relationship can not be comfortable.

In short, over the past year, I have been disciplined, self-restraint and dedication, with their own leading role in the ideological awareness of workers, action with a strict system of norms, under my leadership, the company's staff to continue to develop the construction of the responsibility to "honesty first, sound management, value for money, service to the community," as the business The company's staff, led by me, is committed to the continuous development and construction of "honesty first, sound management, value for money, service to the community" as the business purpose, reform, innovation, standardized operation, and achieved great results.

The new year is approaching, the insurance market competition will be more intense, the company wants to continue to maintain a better development trend, we must further emancipate the mind, update the concept of breakthroughs, and gradually increase marketing efforts. In the new year I will be full of passion, with hundredfold confidence, to meet the challenges of the future, so that the work to a new level. I believe that, under the correct leadership of the parent company, in the *** with the efforts of all employees, up and down, hard work, the same boat ***, and work hard, our company will be able to create a more brilliant performance!

Operations Department individual work summary report 2

The new version of the "Huashan cableway management system and system" of the launch and implementation, destined to 20 ___ years will become a milestone in the history of the development of the Huashan cableway a year, and with the environmental facilities continue to improve the management of the continuous improvement of the company at the beginning of the year. "Deepen the reform, to create China's high-quality ropeway" has taken shape. And hiding in the company under the tree of the Operations Department, 20__ years with the company's development has been tempered, improve. I will summarize the work of the Operations Department in 20__ from the following three aspects:

First, equipment management:

1, equipment operation:

20__ total equipment running time of 4483 hours, compared with last year's 4449 hours increased by 0.8%; running the total number of 469686 times, compared with last year's 461307 times increased by 1.8%; whether it is the total number of 461307 times increased by 1.8%; the total number of 461307 times increased by 1.8%; the total number of 461307 times increased by 1.8%; the total number of 461307 times increased by 1.8%. 1.8%; both the total annual running time and the total number of annual running once again created a new high. Annual failure to stop 19 times, compared with last year's 27 times down 29.6%; total parking time of 76 minutes, compared with last year's 89 minutes down 14.6%; failure to stop the number of times and failure to stop the time to create a new record low. The annual equipment safety operation rate reached 100%.

2, equipment overhaul:

20__ annual **** completed routine maintenance 4707; planned maintenance 61; completed the replacement of the rescue rope steel rope, replacement of communication cables, replacement of 2 #, 3 # bracket main rope sliding bearings, replacement of the upper and lower station in and out of the station ∮ 400 Toso wheel frame sliding bearings, dismantling and inspection of the brake hydraulic system to pump the motor and other five major maintenance projects;. To lay a good foundation for the safe operation of the equipment for next year's peak season, the annual **** completed overhaul project 4773, for the safe operation of the equipment throughout the year to provide a strong guarantee.

3, "equipment safety management system" and "computer-aided management system": March completed the "equipment safety management system" five major parts of the final draft, March 17 completed the "computer-aided management system" software development, which "operation management" and "maintenance management" in January has begun to run formally, "diagnostic management" on June 1 began to run formally. Depot Management started to run officially on April 13th, and Archives Management started to run officially on June 1st. So far, the Computer Aided Management System has gone through 11 revisions and the Equipment Safety Management System has gone through 5 revisions, and now they are basically finalized and running stably. Planned from January 1, 20__ to fully realize the paperless management.

4, spare parts procurement work:

twice a year from the Doppelmayr company imported in addition to wheel liners, belts, tires and other commonly used spare parts, but also purchased all types of DC relays and contactors we use, purchased an original Perkins 560KW diesel generator and has been replaced, imported ambulance ropes and aerial communication cables have been replaced, purchased all the hydraulic rubber hoses were purchased and replaced, and all bracket bolts were purchased and prepared for replacement. At present, we have enough spare parts to meet the operational needs of the equipment in 20___.

Second, ticket inspection and service:

In March this year, the department held a departmental conference on the department to re-emphasize to all employees, the operation and maintenance of equipment is for the safe operation of equipment. And the ultimate goal of safe operation of equipment is to provide safe, fast and comfortable service for tourists. Therefore, the department has never slackened on platform service and ticket inspection throughout the year. Especially since July 1, the implementation of the new "performance appraisal management system" since the original where the violation of the rules or systems to deduct points to encourage mediocrity of the demerit system into a score based on the performance of each person to score so as to incentivize employees to work hard to do a good job of the scoring system, which can be said to be the Huashan Suodao 20___ since the introduction of the five systems since the launch of another major milestone initiatives. In practice, it has also achieved very good results. Employees by you let me do a good job completely changed to my own to do a good job, otherwise, even if you have not violated the rules or system, but if you did not try or try to do things well, then your assessment score will be very low.

And the monthly performance appraisal score is not only directly linked to each person's monthly incentive salary, but also at the end of the star rating in the proportion of the original 60% to the current `75%. This shows that the company pays more attention to the actual performance of each person at every moment, rather than your inherent ability. Through the July-September peak season large number of tourists and reception of a record number of people in the "Eleventh Golden Week" without a single case of tourist complaints or even dissatisfaction of the incident test, the new "performance appraisal management system" to improve work efficiency, quality of work, especially the service work has a very positive effect on the promotion of the work. Annual department platform service and ticket inspection work without a single case of tourist complaints occurred, very successful completion of the 20___ visitor reception work.

Third, staff training and growth:

All year round the department's training work is centered on the new version of the "Huashan ropeway management system and system" to carry out, especially "equipment safety management system". With the "equipment safety management system" and "computer-aided management system" of the continuous improvement and finalization, in January, February, the main training "operation management" and "maintenance management" and formally carried out the implementation; March in the peak season before the arrival of the service etiquette and job specifications for the intensive training; in April, the main call to the relevant personnel for the "treasury management" and carried out the implementation of the "diagnosis" and "archive management" in May. Management" and "file management" training and implementation in June; June mainly on the new "performance appraisal management system" for the presentation and training, and July 1 officially for the implementation; July, August, September summer, combined with the new "Performance Appraisal Management System" is mainly taken in the post to monitor, correct, and at the beginning of each month with the staff on the previous month's personal performance of one-on-one conversations, and before and after the shift meeting, the staff of the company will be able to take care of their personal performance. And in the pre-shift and post-shift meeting on the **** part of the correction and other methods to ensure the successful completion of the summer visitors reception; 10, November, the main "equipment safety management system" and "computer-aided management system" of the revision, improvement and major overhaul of the program development, and in November called the ropeway technical committee to discuss the final draft and training, and the use of Li Yongqiang and director Lu's Article The staff carried out a profound ideological education; December successfully completed the 20__ annual major overhaul and go out to learn thoughts and personal annual summary. By the content of the annual training can be seen in the company's use of continuous training, learning, summarizing, evaluating and focusing on the growth of the staff of the corporate culture, and the successful completion of the work of the year play an inestimable role.

20__ year work has been successfully completed, but also revealed some problems, especially in equipment management. For example, from April on the discovery of the new main motor carbon brush problem has not yet been successfully resolved, the 500KW generator failure downtime, etc. shows that the degree of refinement of our work and equipment maintenance capabilities are still very much lacking. In order to ensure the smooth progress of the work in 20__, the Operations Department work plan is as follows:

First, equipment management:

throughout the year will continue to use the "computer-aided management system" to strengthen the "equipment safety management system" of the implementation. In addition to completing the required operation and maintenance work, will strengthen the diagnostic management of key components, so as to keep abreast of the operating conditions of key components. In addition, warehouse management and file management will be further standardized to provide a strong guarantee for equipment overhaul work. According to the current "computer-aided management system" run more stable results, plans to cancel the "operating log" and "maintenance log" from January 1, 20__ the paper printing, the real realization of paperless management. And then in the actual work of the "computer-aided management system" and "equipment safety management system" to evaluate, further revise and improve. It is planned to install a set of DCS800 thyristor system, so that Huashan Cableway can really realize the double backup of key components, and lay a solid foundation for the safe operation of the equipment in 20__ and even later. In addition, will strengthen the observation during the operation of the equipment, and strive to improve the comfort requirements of tourists riding the ropeway.

Second, service, ticket management:

Combined with the company's 20__ off-season training program, will do a good job of all staff etiquette, job specifications and other aspects of the training for the peak season of the service work to lay a good foundation. 20__ will increase the implementation of the new "performance appraisal management system", to strengthen the positions of the supervision, inspection efforts, and adhere to the monthly problems of each person to take a one-on-one conversation to make positive improvements. Take a one-on-one conversation to make positive improvements to the provisions of not only strive to no complaints throughout the year, but also in the tourists service to achieve fine service.

Third, training and staff growth:

Will continue to strengthen the "equipment safety management system", especially "overhaul work instructions" revision, improvement and training, strengthen the basic skills of training, so that each employee's hands-on ability and way of thinking can get a long way. We make full use of pre-shift and post-shift meeting to evaluate and improve the work of each shift, so that the service consciousness and concept of each employee can reach a new height. And 20__ year will strengthen the three department directors of their own learning, more learning their own professional knowledge, and strive to meet the requirements of Mr. Deng put forward to do the composite personnel.

20__ year has passed, we see the achievements at the same time, more clearly see our shortcomings. Carry forward the tradition, improve the shortcomings, unswervingly implement the "continue to deepen the reform, to create China's high-quality ropeways" concept put forward by Mr. Deng. Let us *** with efforts to meet the Huashan ropeway a better tomorrow!

Operations Department individual work summary report 3

20__ years, ___ logistics operations center in the company's leadership attaches great importance to and full support, the serious implementation of the company's integration of the implementation of the program, refinement of the management of the overall situation, and constantly improve the professional quality of drivers and managers and service quality, pay close attention to the market dynamics; actively expanding the scale of business; carefully seek Expanding the business scale; carefully seek breakthroughs in new industries; effective implementation of the project performance incentive system; effectively improve the working environment of the staff. All the staff work with one heart and one mind to ensure the steady development of the company's main business, industrial diversification to explore gains, and exceeded the 20__ annual goals and tasks. Now the 20__ annual work summary and work plan report as follows:

First, the completion of the main performance indicators

Over the past year, the logistics operation center adhering to the "brainstorming, more work, more pay" style of work, overcoming many difficulties, wide open marketing channels, strict control of internal and external costs, to ensure that the profit maximization. Maximization, to achieve revenue of ___ yuan, an increase of __%, to complete the total progress of __%, to achieve profits of __ million yuan, to complete the profit target of __%; the successful completion of the ___ company's revenue and profit targets, to achieve the goal of "more than half of the time, more than half of the income, more than half of the profit".

Second, the main work carried out

1, the steady development of the current business

___Projects to complete the revenue of ___ yuan, accounting for __% of the total revenue. At present, the business revenue accounted for a large proportion of the business to ensure the steady development of the business at the same time actively expand the corresponding market, the branch has been and __ City __ Company __ Logistics Center on the __ to ____ Distribution Project reached a preliminary agreement of intentionality. At present, the line survey has been completed, __ retail point layout, distribution line design and other preliminary work.

2, change the marketing strategy

__ income ___ yuan, accounting for __% of the total income; __ business department income ___ yuan; __ business department income ___ yuan. Degree, logistics operations center seriously implement the guidelines of the company's leadership, namely: led by the company's leadership to develop large customer market, so that drivers in the process of transport and distribution to find customers; mobilize the company's internal staff to use their own information sources to develop customers, "three-pronged" marketing strategy. At present, the company's leaders led and successfully conquered the ___, ___, ___, ___, ___ and other large customers. By the company's internal staff development of ___, ___ and other customers. Seriously implement the incentive policy issued by the company's leadership, mobilize the enthusiasm of the majority of employees, so that the company's development to a new level.

3, the active development of new logistics business

The company's leadership led the relevant departments staff to the market, hands-on, and actively develop the supply chain financial business, involving the steel market, minerals market, tobacco and alcohol market, etc., at present, has been actively contacted by the steel market and ___, the customer has a clear intention of lending, and hope to get the ___ company in the business of guidance.

4, international logistics business development

The company's leadership after many efforts in the ___ region to find the development of foreign customers. At present, the company's leaders are discussing, through the ___ geographical advantages (bordering ___, ___, ___), the development of foreign countries outside the province of the two-way transportation transit line, has been the development of the target customers are only ___ foreign trade.

Third, the next step of the work intends to

seriously implement the ___ company "transformation and efficiency" of the overall line, clear development ideas, from traditional logistics to modern logistics development, refinement of management personnel and equipment, cost savings, and active marketing.

In view of this development idea, the logistics operation center has the following points to think about the future development:

1, combined with the logistics information integrated management platform, refined management, cost savings to expand the benefits.

2, maintenance of the current cooperative customers, enhance the professional quality of the department's employees and professional ethics, and advocate "quality of service, strict punishment of bad".

3, continue to shift from traditional logistics to modern logistics development, the development of modern logistics projects, the development of target customers.

4, continue to carry out the implementation of the company's leadership put forward the "three-pronged" marketing strategy to develop the market, the courage to break through the peak.

Operation Department of individual work summary report 4

The following I will be my internship is divided into five aspects of the construction of content, page improvement, search engine optimization, daily updates and website promotion summary.

First, the content construction

Website content construction is not only an act of inspiration to create, but also a rational thinking program. Each industry has its own specific products/services, the content of the site should be set around the core business of the industry. According to the company's own characteristics and relevant industry characteristics and the actual needs of users, in the search platform and website operations manager's guidance, first of all the content of the China Supermarket website for the external chain to the internal chain, and then according to the site's shortcomings in the content filling, adding products on the website page to display, product classification, graphic information and so on. Finally, the site's existing content optimization so that the content of the substance can reflect the relevant knowledge, so that users can learn from it, experience what.

Second, the page to improve

Website content is to add relevant information to the site at any time, only to continuously improve the services provided by the portal, the user's needs can continue to be met. According to the website operation process is mainly done with reference to the industry's mature site for the site's header and footer settings and the production of the bottom navigation, the site of other pages of the perfection of the site, the layout of the site structure and adjustments, the site's visual image design, add interactivity and advertising positions and other operations to guide the user to visit and improve the degree of user experience to achieve the customer to quickly find the information they need or so that the new users to the site to be able to find what they need right away. to find what they need.

Third, search engine optimization

Search engine optimization (that is, SEO) is a very important basic website promotion work can improve the search engine webpage inclusion and a series of keyword rankings, so as to enhance the number of visitors to the site. In SEO I mainly do is the selection of keywords to determine the site's core keywords and layout, first of all, according to the keyword screening tools, user habits and understanding of the tourism passenger related industries in the website operations manager under the guidance of the China Tourism Passenger Transportation website keywords and long-tail keywords, and then in accordance with the rules of search engine optimization of the site's home page, section page, etc. to screen the keywords and long-tail keywords Layout.

Fourth, the daily update

A website, only constantly updated will have vitality, people online is nothing more than to get what they need. Only by constantly providing people with the content they need, the site can be attractive. There is also a frequent website content update, can please the spider to crawl the page content, so as to capture the page for inclusion. This can enrich the content of the site, for the viewer also increased readability. Therefore, the daily update is also my most important work every day. Because the website operation has manpower constraints, the content of the website is mainly reproduced from other websites. The daily updates include headlines on the homepage, industry information, and current news. As I am independently responsible for the website, I actually take the responsibility of the editor-in-chief of the channel, so I have to ensure the professionalism of the channel content, but also have to take care of the channel's traffic. However, to attract more people to the site, alone from other people's websites reproduced content is far from enough, you must write something original to attract other people's eyes. To learn more about the industry website related news, often go to see the industry related websites, absorb the good things, skillfully used to their own websites. Only insist on writing original, in order to surpass the industry website, keyword ranking will be improved.

Fifth, the site promotion

During the internship, all are centered around the site promotion operation. The purpose of the promotion is to let more people know your website, to enhance brand awareness, increase site traffic and users, enhance the conversion, increase sales. In terms of website promotion, the website operation manager often says that "there is no best, only the most suitable promotion". Therefore, in the internship process is the implementation of a variety of free website promotion methods. The main promotion methods: Baidu auxiliary product promotion (posting, blog, know, Baidu), search engine optimization, search engine login, writing soft text, instant chat tool promotion, forum posting, writing blogs, e-mail promotion, landing navigation sites, and other sites to establish friendly links, advertising swap, join the network advertising alliance, create new events online.

Operation Department individual work summary report 5

Time flies, along with the approach of the New Year's bell, nervous, full of 20__ year is about to pass. Will usher in the bright and colorful, full of hope in 20__. In the blink of an eye to the end of the year, this ___ months is an important part of my life journey, I live, study and work with my comrades, and each other to establish a deep friendship, while honing the ability to work in practice, so that my business ability has improved greatly, of course, this is inseparable from the help of the higher leadership and everyone's support, I hereby express my deep gratitude!

I am very proud to be a member of the Operations Department of the ____ branch. Now I will summarize my learning and work in the past six months as follows:

Through learning and understanding of life's corporate culture, business philosophy has a more profound understanding. Life to "work together to enhance the value of life" as the concept of "integrity, innovation, efficiency, *** enjoy" for the purpose of business, adhere to the careful management, sound management, give full play to the advantages of talent and business advantages, with the best products and best service in the fierce competition in the life insurance market to win The company has won a place in the fiercely competitive life insurance market by giving full play to its talent and operational advantages.

As the saying goes: "live to learn", in this kind of excellent enterprise, we have to be more strict with ourselves, and strive to improve ourselves, so that we can keep up with the development of the company. Strengthen theoretical learning, first of all, from the ideological importance. Theory from practice, and above practice, through learning to improve their business knowledge and skills. Strengthen the learning to be implemented in action, I am a new employee in the insurance knowledge and skills are still lacking, so the work for their own work, systematic learning, understanding and mastery of business knowledge, so that they can familiarize themselves with the work as soon as possible, less detours.

I am in the customer service position is the phone call back and security post, in the business learning, I am modest to the colleagues around me to ask for advice, through more see more listen more think more ask more do, and strive to make their own in the shortest possible time to familiarize themselves with the work environment and content. During this period of time, I have learned the rules of call center, rules of personal insurance preservation, operation process of personal insurance preservation, comprehensive inquiry process of group insurance, principles and process of new single return visit, learning of return visit techniques, complaint handling process, service standards, etc. I have also participated in many telephone calls organized by the head office. The department has also participated in the telephone preservation meeting training, preservation and terms and conditions examination organized by the head office for many times, and the examination results are excellent. Customer Service Department in many of the head office organization of the examination results excellent, and by the leadership of the commendation.

From the early days of opening to the present personal insurance, bank insurance need to call back *** counting ___ pieces, *** out of the phone ___ more than one, the success rate of call back in more than 90%. The operation of accepting and entering the insurance case can be skillfully and accurately completed. In the completion of daily work, the head office and the Operations Department of the daily report, the completion of the monthly statement can be quality and quantity. However, there are also many shortcomings in the work, sometimes in the event of impatience affects the quality of work, due to the lack of work experience to deal with some of the work of the relationship is not yet comfortable. In short, there are many things to learn and improve.

I abide by the company's rules and regulations, not late, not early departure, something active leave. Respect for leadership, solidarity with colleagues, people sincere, harmonious interpersonal relations, in the study can consciously complete the leadership of the learning tasks assigned, the collective organization of the department of learning and personal self-study combined, on the one hand, actively participate in the department of the centralized organization of learning activities, on the other hand, according to the actual needs of the work, self-study of knowledge and constantly absorbing new knowledge. In terms of work, we can do a good job within the scope of responsibility and leadership of the work assigned. The main reason for this is the fact that it is not possible to get the job done in the first place.

As we are a newly opened company is not a lot of experience, it is necessary to strengthen the communication with the brother company, found that the problem is solved in a timely manner, to learn from the strengths of others to accumulate our experience. In some data extraction, sometimes there will be a lot of the same data, which will cause inaccurate statistical data, I hope that IT to adjust the system to make data extraction accurate.

In the future work, I will redouble my efforts to learn the business knowledge, give full play to their own strengths for the company to make more contributions, and seriously do their own work to do a better job.