In order to ensure that the project after the completion of construction to achieve the construction unit on the quality of the project, and the project return, warranty and other requirements, to maximize the construction purpose of the project to meet the requirements of the construction unit, our company on the quality of the project warranty to the construction unit to do the following to send the commitment: 1 warranty period of the service
1.1 warranty service scope
1) warranty content according to the Ministry of Construction and the general contract of the "construction quality management regulations" and "engineering quality warranty letter" in the provisions of the contract to carry out the work. p>
1) the content of the warranty according to the Ministry of Construction, "Construction Project Quality Management Regulations" and "General Contract for Construction", "Project Quality Warranty" in the implementation of the provisions.
2) For the construction projects within the scope of project contracting,
the project quality warranty stage shall be entered from the date of project completion and acceptance. In the warranty stage, where the project does not comply with the procedures, specifications and engineering contract provisions caused by the damage to the project entity, our company will unconditionally carry out warranty.
3) Due to engineering design, social human factors, or due to the quality of A-supplied materials and other reasons for engineering defects, or has exceeded the project quality warranty period of the problem, our company in accordance with the owner's approval of the engineering and technical maintenance program and the cost of repair and processing.
4) due to force majeure, including earthquakes, floods, winds of more than 50 years and other reasons for the damage caused by the project, and the owner to determine the repair method, and in accordance with the relevant provisions to determine the scope of the construction unit and the construction unit.
1.2 Warranty period
According to the nature of the project and strictly abide by the provisions of the construction contract and warranty, to determine the duration of the warranty period for the quality of the project, and according to the project "Construction Engineering Quality Management Regulations" in the implementation of the provisions.
1) Foundation and main structure of the project, for the design of the body of the project's reasonable use of 50 years.
2) Roof waterproofing works, rooms with waterproofing requirements and external walls with leakage prevention, for 5 years.
3) Electrical systems, water supply and drainage pipes, equipment installation for 2 years.
4) Decoration works for 2 years.
2 Engineering Warranty and Service Commitment
1) Our organization will strictly follow the terms and conditions of the general contracting contract about warranty for the products and construction provided since the date of putting them into use.
2) Strictly implement the company's quality policy, in line with the principle of customer first, service enthusiasm, thoughtful, on call.
3) the establishment of the return visit system, regular and irregular visits, no less than two visits per year within the project, seriously listen to the views of the construction unit, and the formation of return visit records.
4) the establishment of the maintenance project special classes of people responsible for the system, by the company's engineering department, the Ministry of Technology to send people responsible for.
5) According to the degree of urgency of the engineering maintenance event to determine the handling of accidents, and to do the following:
A. In the warranty period, the finished product, once the problem occurs, our company free of charge to provide the required staff and materials for maintenance. Commitment to receive the owner's maintenance notice within 2 days after entering the processing, and for the scene of the destruction of the program, the development of relevant treatment programs, get the owner's consent to the maintenance of the project to repair the work.
B, our company in the warranty period is responsible for the finished product daily general regular maintenance, while providing day and night 24 hours on call emergency maintenance services.
C. In the event of an emergency, our company will be there within 4 hours during normal working hours to carry out repair work; and within 6 hours during non-working hours to carry out repair work.
6) engineering warranty principles and plans
A, engineering warranty principles
1 in the warranty period, we will be based on the project contract, in line with the "service to the user, to the owner is responsible for the user's satisfaction," the attitude of serious, effective systems and measures to ensure that the quality of the rapid maintenance service to protect the interests of users. Maintenance services to maintain the interests of users.
2 in the warranty period due to its own quality reasons for any damage and damage, our company will be defective parts of the repair and replacement without compensation, and bear the resulting direct loss to the construction unit.
B, engineering warranty visit plan
1 three months after the handover of the project visit, and then irregularly within a year visit, full of a year and then a visit, and the existence of the problem of the formation of written records, the development of the program, and carry out a thorough rectification.
2 during the return visit to the existence of any quality problems rectification, in line with the customer to the people, service enthusiasm
principle, timely rectification of the existence of quality problems in the project, until the owners are satisfied.
3 implementation of the warranty period and after-sales service measures: every 3 months for the quality of the return visit, and ultimately the formation of the return visit record, to achieve timely solution to the problem.
In summary, our company solemnly promises that in the project quality warranty stage, my unit will be in line with
The principle of the user first, so that the owner is satisfied. Customer satisfaction and support, will be the source of my unit's survival of the water, in the construction, quality warranty stage, my unit will always serve the owners.
Henan Hongjin Construction Engineering Co., Ltd.
January 12, 20xx
Commitment to after-sales service of the project 2First, pre-sale service
1, send commissioners to introduce the user to the implementation of the domestic and foreign crane industry standards, the introduction of the characteristics of the products of the factory and the general situation, for the user to choose high quality and low-priced products and to provide decision-making element materials.
2, the technical program, send specialized technical personnel, business personnel for technical exchanges, business briefing. Can organize your company personnel to visit the factory to guide. In the whole bidding process before and after the timely provision of product performance, characteristics, program design drawings and a variety of parameters, and actively cooperate with your company to select a satisfactory product manufacturer. Even if due to other factors, did not choose our products, our factory is also willing to provide technical advice on this project for your company, so that your company purchased to the technologically advanced, reasonably priced, reliable performance of the product.
Second, the sale of services
1, I plant in the technical design, optimize the design, excellence, and design institutes, your company, to ensure the smooth progress of the design work, and actively listen to the requirements of the site operator to improve the design, if the design institute has to change the need to use the unit has a special need, I plant will make every effort to meet the requirements of the factory, and to find ways to coordinate with the various parties. We will do our best to meet their requirements and try our best to coordinate with all parties.
2, choose the best domestic manufacturers of supporting parts, not only to meet the performance requirements, but also to facilitate future maintenance, parts supply.
3, in the manufacturing process, we fully cooperate with the arrangement of drawing review, product supervision, inspection and acceptance of various stages of work, so that all the work before the shipment of the product can be carried out in an orderly manner.
Third, after-sales service
1, the product is sent to the user, our factory to send a person with your company personnel **** with the opening inventory.
2, in the equipment for installation and commissioning period, I plant to send experienced senior engineers on-site to guide the installation and commissioning free of charge on-site to ensure that the products run normally and smoothly.
3, free training of crane drivers and crane maintenance personnel, and establish contact with the maintenance personnel, in the maintenance of the use, do long-term technical support. During the use of cranes in your organization, provide 24-hour maintenance to ensure that the user to use the requirements.
4, the supply of spare parts in a timely manner to ensure user satisfaction
(1) timely reflection of user needs;
(2) to provide high quality and low-priced products to ensure delivery on schedule;
(3) strict control of product quality;
(4) properly packaged in order to prevent leakage of damage.
Commitment of engineering after-sales service3Nowadays, people are more and more concerned about the quality of the project, and the after-sales service of the project is an important part of the quality of the project. Owners in a quality project, the most hope is to have an equally high-quality after-sales service, in my company's quality control system on this part of the very important, solemn commitment to the completion of the project by the Division I, can get the most perfect after-sales service, so that you have our system to get credible protection.
After-sales service commitment to specific matters are as follows:
1. Our completed projects, enjoy a year of free system maintenance and technical support. One year free equipment warranty (in addition to man-made damage to equipment and systems).
2. projects completed by our company, are entitled to life-long maintenance, maintenance only charge the cost of repair equipment and reasonable labor costs.
3. The system projects completed by our company, all to the project acceptance date of the calculation of the warranty period of one year.
4. In the warranty period to provide free system maintenance, beyond the warranty period the two sides can negotiate a reasonable maintenance costs, sign a maintenance contract.
5. Imported equipment in the system engineering completed by our company, according to the equipment attached to the warranty description. The provisions of the implementation. Man-made improper use of equipment and consumables caused by damage does not belong to the warranty.
6. The project completed by the company, the warranty period in the event of important activities, the party should be required, the company will send professional and technical personnel to the scene to assist in the work, in order to ensure the smooth progress of the activities.
8. Our company is responsible for the owner of the designated use of personnel (two) to carry out mandatory training, training content for the normal operation of the equipment and simple maintenance of the system; and to accept telephone, fax and other operational consulting.
9. Maintenance response time of 24 hours; emergency in the notification of 5 hours to deal with.
10. If there is a system failure, our company to "first to ensure that the normal operation of the system, and then check the cause" for the purpose of equipment failure, our company can provide spare equipment to ensure that the basic functions of the system, and then bring the equipment back to the company to find out the cause of the failure, repair, repair, and then replace it back (). Some of the imported equipment accessories supply cycle is longer).
Our company has professional technicians, wholeheartedly for the owners to provide perfect after-sales service.
Engineering after-sales service commitment letter 4To: ××××××× Limited
About your company ××××××× tender documents, we as bidders are familiar with and willing to participate in the bidding for this project. If we are fortunate to win the bid, we are very grateful to the jury and the construction unit's trust, in the process of construction and construction of the project, in addition to our response to all the terms of the bidding documents and performance of the contract content, and after-sales service of the project to make the following commitments:
1, we will be committed to the products, the quality of the project after completion of the return visit to seek advice to a positive attitude to do a good job of service, to ensure that the overall The quality of the project to reach a more excellent standard.
2, in strict accordance with the provisions of the company's quality assurance system, according to national and local regulations and contract documents, clear the company's responsibility and provide free warranty services during the warranty period.
3, after the completion of the project, we will be responsible for the quality of one year of free warranty, quality service, to realize our faithful commitment; truly first-class construction, create a first-class quality of service purposes.
5, in the quality of the warranty period we will provide technical assistance telephone, answer your company in the use of the problems encountered, to ensure that within 24 hours to appoint professionals to arrive at the scene and 72 hours to deal with, to ensure that the normal work of your side.
6. In case of an emergency repair accident, we will make sure to arrive at the scene of the accident immediately after receiving the notification.
7, for quality problems involving safety, in accordance with the provisions of the "Regulations on the Administration of Quality of Construction Works", to do immediately report, and take preventive measures in a timely manner.
8, the warranty period outside the service commitment: after the quality assurance period, we also provide free telephone consulting services, and commitment to provide products door-to-door maintenance services.
9, such as bidding for product upgrades, updates, replacement, maintenance and other needs, we are committed to providing after-sales service at a favorable price.
The above is our commitment to the after-sales service of the project, if we can not meet the requirements of the Party and our commitment to the standard in the after-sales service to your huge losses, we are willing to be penalized by laws and regulations; bear the responsibility for this, and compensate for all the economic losses caused by this.
Commitment unit: ××××××× Limited Authorized representative:
Year month
Commitment letter of after-sales service of the project 5Nowadays, people are more and more concerned about the quality of the project, and the after-sales service of the project is an important part of the quality of the project. Owners in a quality project, the most hope is to have an equally high-quality after-sales service, in my company's quality control system on this part of the very important, solemn commitment to the completion of the project by the Division I can get the most perfect after-sales service, so that you have our services after the credible guarantee.
After-sales service commitment to specific matters are as follows:
1, the Division I completed the project, the owner enjoys two years of free engineering maintenance warranty period.
2, completed by the Division I project, are entitled to life-long maintenance, maintenance only charge the corresponding material costs and reasonable labor costs.
3, I completed the renovation project, all to the project acceptance date of the warranty period of two years.
4, in the warranty period to provide free technical support and decoration consulting, beyond the warranty period the two sides can negotiate a reasonable maintenance costs, sign a maintenance contract.
5, completed by the Division I decorative works in accordance with the provisions of the construction law related to the maintenance of decorative works. Man-made damage does not belong to the warranty.
6, maintenance response time of 24 hours; emergency in the notification of 5 hours to deal with. Our company has professional technicians and professional construction team, wholeheartedly for the owners to provide perfect after-sales service.