Instruction manuals, maintenance manuals, as well as wearing parts, spare parts information and other related technical documents.
2, on-site installation and technical guidance: according to user requirements on-site (or guide the user) to carry out the installation of the product technical guidance, commissioning
work.
(1) equipment transportation to the site, through the inspection, immediately after the unloading arrangements, and do a good job on-site protection of finished products. Equipment unloading is completed,
Our personnel accompanied by Party A, the general contractor or installation units and other departments together on the equipment inventory and unpacking inspection, such as shipping damage
bad or quality problems, do a good job in a timely manner after-sales work.
(2) According to the actual situation of the site with the general contractor or installation company requirements to develop a safe and reliable equipment roadmap; examine the equipment transport
Transportation channel and equipment lifting port size, to determine the specific way of each unit of equipment into the field.
(3) technical clarification and technical briefing before equipment installation, our technicians will equipment operation manuals, equipment installation
programs and equipment installation drawings and other information for technical clarification, to ensure that the installers can safely and reliably install the equipment. In addition,
According to the results of the site conditions test, analyze whether the site conditions meet the equipment installation conditions, whether the equipment can be installed. If
site technical briefing is successful and the site conditions meet the equipment installation conditions, determine the equipment installation plan.
(4) According to the equipment installation plan, the general contractor or installation company is responsible for the equipment on-site lifting, our technicians on-site technical guidance, equipment
equipment installation is completed, our technicians will check the quality of the equipment installation, all the equipment installed on-site, one by one, strictly recognize
really quality inspection, to ensure that the equipment is installed correctly.
(5) In the whole process of equipment installation, the project manager always tracking service. The project manager is in charge of the technicians present at the
degree of scheduling, coordination and installation of units with the problem, responsible for the progress of equipment installation, technical and quality issues, and contact the customer to coordinate with
cooperation. Do a good job of equipment installation, commissioning the progress of the various aspects of technical and quality work, timely detection and resolution of problems, and to assist
do a good job of equipment acceptance.
3, commissioning, acceptance and training services
(1) in the Party to provide the conditions are fully equipped to put into the installation work, the supply of equipment debugging and on-site training of operators on-site can be
completed within 10 working days, our company to develop a detailed equipment debugging and training programs. After the commissioning is completed, the final acceptance,
Provide qualified test reports as the basis for acceptance, while the operation, maintenance and other technical training, acceptance of both sides after the signing of the validity of
(2) After the completion of the installation of the equipment, the company will arrange for professional and technical personnel on-site equipment start-up debugging, which includes: the initial
Installation of the equipment check, the appearance of the inspection, Fastening and testing of key components, power running debugging; normal operation and then according to the user's
process requirements to adjust the working state of the equipment and the work of the technical parameters set.
(3) equipment installation and commissioning should be carried out after the commissioning of test run, including equipment mechanical commissioning and self-running debugging. Trial run through the equipment,
Test and adjust the state of the equipment to ensure that the operating state of the equipment parameters to meet the design requirements. After the equipment trial run and debugging qualified
, according to the arrangement for the preliminary acceptance procedures. We will provide the debugging report of the equipment in time as the basis for the preliminary acceptance. (
4) The bidding equipment are mature and conventional products in the market, and the spare parts are easy and seamless to replace in the future maintenance. My company intends to send a deep understanding of the field equipment and maintenance of professional and technical personnel, training and guidance, summarize the site in the use of
problems that will occur in the process. The purpose of this equipment training is to familiarize the trained personnel with the system functions, and can smoothly carry out the actual operation and maintenance of the
system equipment.
(5) Our technicians will carry out equipment and system installation, commissioning, maintenance, overhaul and operation technology training. Training is divided into theoretical
knowledge and practical skills in two parts. In the process of equipment installation, commissioning and operation test, our user's relevant personnel for
site installation guidance and on-site training;
(6) in the commissioning of the system before the completion of the acceptance of the training, the user's relevant personnel for the equipment, the principle of the mechanism, debugging, control, operation
operation, maintenance, overhaul and safety procedures, such as the knowledge and skills of the system training.
(7) Our technical personnel at the user site can be arranged according to the user's time and the number of training, the specific training time and people
staff can be adjusted according to the needs of the user.
(8) In the theoretical training phase, our company is responsible for training materials and information. To participate in the training of personnel to provide paper text materials. In
The implementation of training 10 days ago, our company to submit training materials to the buyer to confirm. All training materials are easy to copy the way, audio-visual
Products can be copied and reproduced, the document is provided in PDF or PPT version of the form.
(9) In order for the trainers to meet the requirements of the training program, all trainers should be tested and examined frequently to make progress and adequate
sufficient training, and at the end of the training through an examination to determine whether they can competently perform the tasks and jobs that will be given to them.
4, after-sales service program commitment: the whole machine commitment to the warranty period of four years, the specific program is as follows:
(1) to provide equipment installation and related technical advice; on the installation of the preliminary work to provide valuable advice, etc.;
(2) to provide on-site debugging, operation information and detailed training;
(3) on the principle of the equipment work, structure, common failure problems, as well as how to respond to failures and deal with training;
(4) to provide customers with equipment for long-term operation of the maintenance program, maintenance guidance, maintenance of spare parts, etc.;
(5) for equipment failures, we have arranged for the nearest professional service engineers, at any time to solve the problem for the customer;
(6) the use of the equipment on a regular basis for a return visit, inspection, at least 1-2 times every three months, at least 1-2 times every three months, at least 1-2 times every three months, and at least 1-2 times every three months, at least 1-2 times every three months. At least every three months 1-2 times, or according to the user's requirements for inspection
visit, to understand the use of equipment, while providing advice and technical guidance;
(7) in the communication, and constantly for the user to use the personnel free of charge to provide technical guidance, technical services.
(8) after-sales technical team for this project, set up a project line to ensure that a reply within 24 hours, the installation process to provide
technical guidance, as well as difficult questions.