As our company's sales inside work, I know the importance of the position, but also to enhance my personal social skills. Sales inside work is an important hub that carries the top and bottom, communicates inside and outside, coordinates the left and right, and connects the eight parties, and does a good job of guaranteeing the sales department's business staff. Dear readers, I have prepared for you some sales inside work summary, please smile!
Sales inside work summary 1
Into the ___ engaged in the inside work of the post, has been two months, very grateful to the company to give me this opportunity to internship. Now only on this period of time to do a summary of the work.
My position is described as sales department, because the company from the beginning to the end of the work is not arranged more clearly to me, I rely on the re-test with Mr. Liu's conversation, I will be engaged in the work of a ratio of the division of the work of the internal clerical aspects of the work of the roughly 70%, sales accounted for 30%, but in fact this ratio is a big error. Because in the second week I was only notified to participate in the meeting of the whole factory, Mr. Liu said, "the new He, later responsible for the company's network sales this piece", so I re-positioned myself as a network sales. The company adopted the Baidu search, is essentially a potential customer looking for our process, relatively passive. In addition to my network sales in addition to the usual look at the account consumption, other actions are white with labor. In order to be able to network sales of the word, so I registered online a few free sites and find a few sites specializing in chemical equipment procurement and supply, and more importantly, the information is free of charge. This is equivalent to the passive into active, these two months I also extracted from these sites one after another some valuable information - Jiangsu or neighboring provinces and cities of customers and is our company can produce the product of the purchase information. Of course, the completion of the above work does not take much time, in addition to the occasional arrangement of Manager Cao, such as shipping orders, make quotations, send a document, as well as Gu warehouse manager to the workshop after the transfer of the Wucheng chief of the copying of engineering drawings and documents sent to the work of the remaining time there are a lot of time to work, and this part of the time is also I am more confused, because I am not quite sure how to utilize the time.
Being proactive is the minimum requirement for a responsible employee. I believe that I have a sense of responsibility, otherwise I would not have received the task after the first time to complete it, will not do nothing when the fear, will not recognize their own pay and return is not proportional and therefore difficult to sit down, will not take the initiative to ask - I can do something, there is something that can be done to help. Obviously the above does not meet the company's criteria for being proactive, and I'm sorry to say that at the moment I don't really know what I can do proactively because I don't have a good understanding of the company's entire operation process, what I have seen is only the smallest details, and what I've been assigned to do is only a temporary need. Only through observation I have a rough understanding of some of the work that needs to be done by the internal staff, but I do not dare to take the initiative, because this work is not arranged for me, I am very worried about the output of this overstepping the boundaries of the suspicion.
In summary, the piece of my job, although the work has been two months, but I still can not make a head start, I am y sorry, please forgive me!
Although the title of the position for the sales department inside, I from the heart or more inclined to inside, business I am not familiar with, running the market is not my original intention. I am happy to collect information, facts prove that now blind door-to-door visits, it is possible to even the door can not enter the Dagang guards how dedicated ah! The website of the purchase information is more targeted, the customer's needs at a glance, however, I think it is very valuable and carefully recorded, never played a practical benefit, I can not help but face the reality that what I do is useless. There is no late continuous follow-up, one by one, the intention of the customer is so lost, I am very sorry and helpless, because I am not a science background, follow-up process may involve professional knowledge I can not give customers a clear answer, so in accordance with the instructions of the company's record book was copied several times, but also forwarded to a number of people, the results have never been a sudden code.
I am now only for effective information, invalid performance, mention a little of their own ideas, the technical department, the sales department of the internal staff can not follow up on the information in a timely manner, can be transferred to the full-time business personnel, after all, their main job is to develop the business, rather than letting them find their own customers without a goal, as well as letting them focus on discovering these potential customers, perhaps twice the result with half the effort.
The above summary of my work, in short, I'm not satisfied with their own performance this time, perhaps I can do better.
Sales inside work summary 2
A personal work summary
20__ year inadvertently slipped from the side, looking back on the year, step by step footprints! I entered the ___ company in February 20__, during the period of employment, I am very grateful to the company's leadership and colleagues for their support and help. In the company's leadership and the support and help of all colleagues, I quickly integrated into our mass, become a member of this big family, in the mode of work and the way of work has been a major breakthrough and change,,, in the tenure of office, I am strictly demanding themselves, do their own work.
Second, the daily work of the internal work
As ___ company's sales inside work, I am aware of the importance of the position, but also to enhance my personal potential for socializing. The sales department is an important hub for the internal and external communication, coordination, and contact with the eight parties. The work is mainly carried out from the following aspects;
1, the daily business interface, customer service, handling customer complaints, customer consultation calls and telephone records
2, the customer sales policy conveyance and business letters sent.
3, sales meeting arrangements, records and tracking results.
4, do a good job in the department's file management, the establishment of customer information files (involving the user's basic status, the use of varieties, quantities, prices, settlement methods).
5, a variety of promotional activities to understand the situation, statistics and reimbursement of expenses to assist in processing.
6, the establishment of sales ledger (reflecting the price of sales revenue, transportation and miscellaneous expenses, the amount of goods recovery, the amount of goods receivable).
7, the establishment of sales expense ledger (reflecting the department's internal costs and the cost of each business person, travel, transportation and miscellaneous expenses, the amount of money or a fixed amount of money to cover the cost of withdrawal).
8, a variety of statements of statistics, summary, report printing and forwarding.
9, the sales manager travel costs of the first review and report for approval.
10, all kinds of sales information and data related to the factory's trade secrets should be properly stored, and shall not be lost or leaked to the outside.
11, the analysis of competing brands of similar products and archives, sales-related promotional materials, registration, distribution.
12, the month of the customer return amount of scheduling, tracking, follow-up.
Third, there are shortcomings and plans
1, for the solar energy market is not deep enough to understand the technical problems of the product grasp of the excessive weakness, can not be very clear to the customer to explain for some big problems can not quickly come up with a good solution to the problem.
2, in the process of ditching with customers, too much reliance and trust customers, so as to cause a series of adverse reactions. This job is not done well, not enough guidance, affecting the sales performance of the marketing department.
3, 20__ the arrival of the year, on the basis of good work, the above problems, I personally have to do their best to master some technical knowledge, try to be able to cope with the comfortable, calm and decent. Continuously enhance their potential for discernment, better communication with customers on the basis of more for the benefit of the company.
Fourth, the departmental organization of some of the above recommendations
In the next year's work planning for the following work as the main work to do:
1, the establishment of a familiar with the business, and relatively stable sales team. Talent is the most valuable resource of the enterprise, all sales results are originated from a good sales staff, the establishment of a cohesive, cooperative spirit of the sales team is the root of the enterprise. In next year's work to establish a harmonious, lethal team as a major task to grasp.
2, improve the sales system, the establishment of a set of clear and systematic business management approach. Sales management is the enterprise's oldest problem, sales staff traveling, see customers in a laissez-faire state. The purpose of improving the sales management system is to allow sales staff to play a subjective initiative in their work, a high degree of responsibility for the work, and improve the sense of ownership of the sales staff.
3, cultivate sales staff to find problems, summarize the problem, and constantly self-improvement habits. Cultivate sales staff to find problems, summarize the problem aims to improve the overall quality of sales staff, in the work of the problem can be found to summarize the problem and be able to put forward their own views and recommendations, business potential to a new level.
Fifth, the sales target
1, this year's sales target is the most basic to do month after month there is a bill of entry. According to the sales task issued by the company, the task according to the specific conditions of decomposition to the monthly, weekly and daily. Monthly, weekly, daily sales targets are broken down into individual sales staff to complete the sales task of each time period; and on the basis of the completion of sales tasks to improve sales performance.
2, I think the company's development next year is with the overall quality of the entire company's staff, the company's guidelines, team building is inseparable. Improve the standard of execution, the establishment of a good sales team and a good working model and working environment is the key to work.
Six, summarize
A year, through the hard work of learning and continue to explore, gained a lot, whether in the work of the arrangement or in dealing with the problem, have to think carefully, to be able to stand alone. I firmly believe that as long as the work is dedicated to do, it must be able to do well. Do a year of sales inside work, sometimes also feel that some of their own experience, or by their own decisions to deal with things not carefully enough, so there are a lot of problems, but also made a lot of mistakes, only to realize that their lack of social experience, or improper handling, I am determined to improve their quality and recuperation in the future work, and learn more about the philosophy of the world, in order to be able to go beyond the moment! I'm not sure if I've ever been in a position to do this before.
Sales inside work summary 3
20__ year I have a new start a new challenge. 20__ the beginning of the year the company met and decided to transfer me from the office position to the marketing department to do the inside work. After a year of office work, have familiarized themselves with the important points of the work of the post, the office work has been easy, is ready to new year new start to create the best work when, received such a notice, to go to a completely unknown position, I am also a test, when I received this notice, the mood of a drop. After a fierce ideological struggle, I resolutely decided to confidently face the new challenge. From unfamiliar to familiar From not knowing to understanding, after a year of hard work, so that I have an in-depth understanding of the sales inside position. Now I will briefly summarize my work over the past year as follows:
First, with a down-to-earth work attitude, to adapt to the work of sales inside work
As the company's sales inside work, I am well aware of the importance of the position, but also to enhance my personal communicative skills. The sales department is an important hub for the internal and external communication, coordination, and contact with the eight parties, to grasp the latest market purchase customer information, competitors' information, product information, such as search, collation, filing, and feedback for the sales department to do a good job of guaranteeing the business staff. In the organization of some documents, the signing of the contract of sale and purchase, the editing of bidding documents, the user's return progress, etc. are some useful decision-making documents, in the face of these tedious daily affairs, to have a head and tail, self-enhanced coordination of the work of the awareness of the year basically to do everything with the end.
Second, strengthen the study, focus on their own quality training and ability to improve
Just started to accept the work of the sales force, a momentary change over the role of the office has been dealing with things to accept the leadership of some of the things handed over. As not fully adapted to the work of the sales force, resulting in mistakes in the work, after the leadership criticism and guidance, after their own internal struggle, recognizing that this is a new challenge is also a platform for me to improve their own, I must work hard to try to adapt to do a good job of this work, cherish this learning opportunity.
Therefore, I through the Internet, books and all kinds of documents to search for some of the sales inside work content and duties and so on. At the same time, the humble to the leadership, colleagues to ask for advice to learn, to complement the shortcomings, to enhance the sense of service and sense of the overall situation. The work of the sales force, can think in advance, the relevant work can be done to plan, operability, implementation of the fast and so on.
In addition, I also pay attention to the work and real life from the nutrition, according to the Internet said that some of the skills and then combined with the actual situation of the company to complete the search for information, customer data registration, contracts, tender editing and other work, and constantly improve their own capabilities.
Third, adhere to do beforehand, efforts to do a good job of sales inside work, enthusiastic colleagues and customer service
In order to do a good job of sales inside work efforts, enthusiastic colleagues and customer service, I have made the following efforts:
1. Information search, every day, adhere to the morning and afternoon before leaving work to search for relevant product information online, summary classification, and favorable to the implementation of the information Timely feedback to the business staff to develop new customers as a basis.
2. Customer consultation calls, do register clear, detailed, summary, feedback; related product information collection, collation, classification, summary, for the sales staff to do a good job of pre-sale preparation.
3. Contracts, tender drafting, handling, filing, organizing, filing. Strictly in accordance with the provisions of the system to prepare the contract, so that the terms are clear, unambiguous, accurately worded to ensure that the interests of the company; understanding of the contract profile to prepare the relevant information, tracking logistics to ensure that the goods arrive at the customer's location safely, and do a good job of after-sales service for the customer. Supervise and urge the salesman to pay back the company's money, to ensure the safety of funds. To make monthly sales statistics, in order to co-ordinate the production, to ensure the completion of the annual sales plan targets.
4. Record all kinds of expenses, to ensure that marketing expenses are reasonable, to avoid the phenomenon of waste. To do every expenditure registered in the case, clear and unambiguous.
5. Prospective customers, franchisees, agents, suppliers of information collation, filing; customer complaints, comments and suggestions of the record, feedback, consultation, resolution; marketing, production, technology, finance and other related departments to ensure smooth production and marketing. The company and the company, the company and the customer, the public relations work between the department and the department in order to do a good job of strong backing.
6, relationship processing, in the work can do to take the initiative to make up. And can strengthen communication with colleagues, close cooperation, mutual support, to ensure that the overall work without mistakes. In the work of my own work to determine a principle, belonging to their own work to quality and quantity to be completed, does not belong to their own scope of work with other personnel can be completed on time to complete, to do the initiative, enthusiasm.
Fourth, strict demands on themselves, always alert
In the work, I try to summarize from each thing, and continue to find out, master the method, improve efficiency and quality of work. I am not experienced enough in dealing with people, work experience, etc., in the usual work and life, to be modest to colleagues to learn, ask for advice, learn their strengths, reflect on their own shortcomings, and constantly improve themselves. I always remind myself to treat people with sincerity, have a positive attitude, and actively think of ways to do my best, no matter how big or small things are. I always ask myself to abide by the rules and regulations of the company and strictly demand myself. To not seek credit, but not to avoid faith, to treat all things.
Fifth, there are shortcomings
1, in this job is not serious enough to be responsible, job awareness to be further improved. Can not strictly require themselves, there is self-relaxation in the work. Due to the complexity of the work of the sales staff, dealing with things must be fast, precise and accurate. In this regard, I still have a lot of shortcomings, sometimes the work is not in the state, missed some important things, not in place on self-management.
2, on the work of the program is not fully grasp, familiar with their own work is not comprehensive, on the overall work of the lack of foresight and responsibility, resulting in their own work in the work of the occasional busy situation, and even some should not appear the error.
3, lack of care, not cautious enough. Sales inside work is relatively simple but a lot of work, which requires me to be careful to have good professional quality, thoughtful. In this regard, I'm not careful enough, when there is carelessness, rashness, not careful enough to consider the situation.
Sixth, the direction of future efforts
1, the future of the work also need to be more to the leadership, colleagues, learning, to be more coordinated with all of us, communication, from the big trend, the pattern to think, to plan, to take the strengths and make up for the shortcomings of their own work to improve the level.
2, must improve the quality of work, to have a strong sense of enterprise, a high sense of responsibility. After each thing is done, to think, summarize, and really make the work of the plan, implementation. Especially to find out the shortcomings of the work, good self-reflection.
Sales inside work summary 4
20__ year has passed, in this year, I have a deeper understanding of the chemical industry and industry customers. The process of visiting customers, so that I have a clear upstream and downstream units of production needs, job structure, procurement methods; independently responsible for the delivery of transportation and coordination of the work has improved my ability to adapt, but also let me have a deeper understanding of the company's business.
In order to do a better job of sales, but also in order to better complete the tasks assigned by the company in the new year, a comprehensive picture of their own situation, my summary is as follows:
First, sales performance
This year, the marketing department led by a single manager, achieved sales revenue of 39,193,795.1 yuan. Realize gross profit of 3,682,866.81 yuan, to complete the sales profit target. The company's business has a greater development than last year, in the stabilization of core customers at the same time developed some new users, and achieved better results.
Second, performance analysis
1, this year, the company's system is further improved, sales policy is clear. Can convene sales meetings in a timely manner, so that all of us are clear about the sales targets and policies. I clearly know the direction and focus of the work, so as to actively engage in business work.
2, we have strengthened the maintenance of key customers this year, and do our best to meet customer requirements. Proactively contact the business unit, the formation of good communication, to promote the development of sales work.
3, this year, the company developed a new target responsibility, both to give us the responsibility and standard, but also gave us economic incentives and motivation.
Third, the content of the work and harvest
I this year in the completion of the sales of regular tasks, mainly responsible for the coordination of delivery, transportation security, bill collection, customer information collection work. This year I completed 37 batches, 9148 tons of ammonium nitrate transportation. I was basically present to supervise the whole process from contacting the freight forwarding department to submitting formalities and loading and dispatching. And timely collection of freight drivers transportation situation, customer arrival situation.
The year did not occur delinquency or error, the user's praise makes me feel gratified. In a year's work, I mastered a lot of logistics supply and demand information, and use it for the company's services, to ensure that my company uses the logistics offer is always in the same market at the lowest level. Save operating costs, but also let me learn a lot of knowledge. In the Xinghua-Xinjiang Jiangyang business for which I am mainly responsible, the three parties cooperated happily and were able to retrieve the input bills and issue the output bills in time. Through my own efforts and with the cooperation of other departments, I have done the goods, debts, expenses clear, complete the company's requirements for me, but also to improve their own business quality.
Fourth, the next year's work of the general arrangements and planning:
20__ year is a new year, but also a new beginning. I should also be required by the company is ready to accept new challenges, there will be a corresponding division of tasks, facing more assessment. The salesperson's words and deeds represent the company's image, so it is more important to improve their own quality, high standards for themselves, on top of high standards to strengthen their professional knowledge and professional skills. I will be in-depth understanding of product information, customer information, industry conditions and knowledge of the surrounding, in order to improve their business skills. According to their own specific circumstances, to do the following:
1, learning related knowledge
The next work must be a large number of learning product-related knowledge, to collect relevant information, to adapt to the ever-changing market. At the same time, but also because our work is also changing with the times and constantly changing, to do a good job of this work, we have to consult a lot of people, more points to seek, to master more information.
2, diligent communication
Often communicate with customers to help improve the corporate image, timely detection of problems, grasp the needs of customers. This is the realization of my sales work. Telephone communication is the most convenient and practical means of maintaining customers, I will apply the knowledge I have learned this year, diligently understand the exchange. For interested customers I will apply for travel arrangements to visit, as far as possible to expand the customer.
3, consolidate the customer
In next year's sales work, I will develop new users as work expectations. At the same time, I will also try to do a good job of maintaining existing customers. At present, all the company's customers, the relevant contacts I have a better contact. I will continue to cultivate trust and increase awareness. Better service to customers, to protect the company's stable development.
I think: as a salesperson must have a certain degree of stress resistance, at the same time to do hard work, step by step, pay attention to the details of the problem. For my job and departmental leadership accounted for every thing, I will take seriously, timely processing, no delay, no perfunctory. I hope I can break through and perfect myself in the future work. I am also very grateful to the departmental leadership of the correct guidance and the company's colleagues enthusiastic help, but also thank the company to provide such a good platform, so I will certainly live up to expectations, and strive to do a good job in sales.
Looking back on the upcoming past 20__ years, there are a lot of good memories floating in the mind, in each of our staff's hard work, has made great progress.
Sales inside work summary 5
It is now 20__ years, unknowingly, I have joined the ___ team has been nearly a year. I am very honored and grateful to be a member of ___. Here, I would like to firstly thank the company's leadership for their trust in me and the affirmation given to my work, and I am also very grateful to all my colleagues for their support and help in my work. ____ has given me a platform to discover myself, to know myself, and to improve myself in work practice. In this year's sales inside work process, the change and influence on my own is very big, from which also let me learn a lot, know a lot. Here I summarize this year's work.
First, the internal work as a company sales staff, I am aware of the importance of this position, the internal work is a service to all employees of the company
The company's colleagues in various departments must do to respond to the need to help, I always in line with the "interests of the company first, to do a better job," one of the goals. I have always been in line with the "company's interests first, to do a better job" a goal, seriously and actively completed the following duties:
1, responsible for the company's internal sales staff service work. Including the acceptance of new vehicles, vehicle data organization, storage and collection.
2, responsible for the company's entire vehicle order management, boutique ordering. Including the monthly company order development, tracking audit settlement, vehicle matters.
3, responsible for the company's internal document communication, implementation.
4, is responsible for and ___ manufacturers internal affairs, finance and group companies between the business communication and coordination.
5, in the off-season with the sales department to go out to do car show, for the sales season to lay a good foundation.
Second, a brief description of the work situation
1, in the internal work position in the work process, to be able to take the initiative to treat each job wholeheartedly, for the work I just started, I always maintain a modest, cautious attitude to work, learn from colleagues, accumulate experience, and strive to do the best job.
2, during the work period, to enrich the business knowledge, improve working ability, and constantly charge themselves, accumulate product business culture knowledge. On the basis of good work, incidental sales of vehicles X units, and ____ ___ month to participate in the National Human Resources Management Division III examination.
In order to do a good job, I am not afraid of trouble, streamlining part of the work of the program, improve efficiency, and strive to do a good job of service for colleagues in various departments. Combined with the above one year of internal work experience, I also y realize that: as a member of the company, no matter in which position, should have a strong sense of dedication, a high sense of responsibility, pragmatic attitude and work hard to forget the spirit of selflessness. At all times should be in the interests of the company as a priority, the effective fulfillment of their duties, and at the same time, should carry forward the spirit of ownership, the company's every thing as their own to do, and resolutely put an end to the "business is not their own, hanging high" mentality of the work.
Summarize the work of the year, although the development of their own and the company have made some progress and achieved certain results, but they are still deficient in many aspects. For just stepping into the community to participate in the work of me, due to the lack of work experience, resulting in many issues are not well thought out, in dealing with the method is not appropriate, the lack of creative work ideas. In the future work, I ask myself to do five diligence: eye diligence, hand diligence, mouth diligence, leg diligence, brain diligence. In the practice of work to continuously improve themselves, to spur themselves. Efforts to contribute to the development of the company's own modest efforts.
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