1. Find the property manager. If it is a minor problem of property management, or the attitude of the property staff is not good, just ask the property manager. Strictly speaking, the property manager is the highest decision-maker of residential property and has great management autonomy.
2. Find a street office. Sub-district offices are under the jurisdiction of the people's government of the jurisdiction, responsible for implementing the principles and policies of the jurisdiction, and have the right to accept and assist in consulting property complaints.
3. Find the housing management department. The housing management department, that is, the housing management bureau, is generally responsible for: housing security, construction, system reform, market supervision, property management and policy changes in housing management, as well as supervision and implementation. Whether the Housing Authority can manage it mainly depends on whether there is a direct administrative subordinate relationship between the Housing Authority and the property company. If it matters, then everything should be taken care of. If it doesn't matter, it mainly supervises the pricing standards and service contents of property companies.
4. find the industry Committee. The owners' committee, referred to as the industry committee, is composed of the owners' representatives in the property management area, and the members of the industry committee are elected. Therefore, to a large extent, it will take the interests of the owners as the starting point, reflect the wishes and requirements of the owners, and supervise the management and operation of the property management company. Acceptable complaints from owners.
5. Developers. The general practice in China is that after the development of residential areas, developers choose companies that have business relations with them or property companies established by developers themselves for management. This kind of property companies often have to bear too much pressure for developers to repair the quality, so developers have the obligation to accept this kind of property according to the quality and repair of the house.
Settlement of property disputes among residents is as follows:
1, negotiation. The two sides relied on their own strength to compromise and settle the dispute. This method is quick, simple and calm, but the consultation content should be recorded in writing;
2. Mediation. The intervention of the third party will promote mutual understanding and concessions between the two parties to the dispute, and finally solve the contradiction. When the parties to the dispute lose the basis of dialogue, it is a wise choice to seek third-party mediation;
3. arbitration. A dispute resolution mechanism for submitting disputes to arbitration institutions for arbitration. The arbitral award is final. If one party fails to perform the arbitration award, the other party may apply to the court for compulsory execution.
4. litigation. A system in which one party makes a request to the court and the court decides the dispute. Litigation is the final and authoritative dispute resolution mechanism and the last barrier for the parties to safeguard their rights.
Owners can complain about the property in the following ways.
The first category is complaints about equipment and facilities. The owner's design and selection of equipment and facilities are unreasonable or dissatisfied with the quality of equipment operation. For example, elevators often shut down for maintenance, and power supply and water supply equipment often breaks down. The reason for the complaint is that there is a gap between the property used by the owner and the expectation. Owners use the property and pay the property management fee, always hoping that the property is in the best use state and feels convenient and comfortable.
The second category is complaints about management services.
legal ground
Property management services are not in place, what kind of evidence is needed?
According to the regulations, after signing the property contract, the management and service projects of the property company for the community mainly include the following contents:
1, community safety work
Security obligation is the most important and basic obligation of residential property companies. When a safety accident occurs, the property management enterprise shall, while taking emergency measures to assist the rescue work, report to the relevant administrative departments in a timely manner. Property management enterprises shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties when maintaining public order in the property management area, and shall not infringe upon the legitimate rights and interests of citizens. The rights and obligations of property users in property management activities shall be agreed by the owners and property users, but they shall not violate the relevant provisions of laws, regulations and owners' conventions.
2. Maintenance of property
Including housing maintenance and repair, equipment maintenance and opening; Management and maintenance of landscaping, roads, street lamps, power supply facilities, water supply and drainage pipe networks, tap water pressurization stations, domestic sewage treatment stations, gas and heating.
3. Integrated services
Including public security and anti-theft, fire prevention and extinguishing, duty and parking care; Sanitary maintenance area capacity, area appearance, cleaning and protection of indoor and outdoor areas, and regular cleaning of reservoirs, etc. ; Life services, including housework, sending patients to hospital, sending children to school and home, repairing household appliances, changing gas, collecting and paying water, electricity and gas heating fees, paying insurance and taxes, collecting and sending letters, newspapers and magazines, paging telephones, publicizing the knowledge of rational use of houses and equipment, not polluting the environment (making noise and littering), not damaging landscaping and entertainment facilities, not allowing trucks to enter residential passages, and not allowing them.
4. Real estate management
Illegal land use, such as illegal construction, occupation, and heaping, is mainly prohibited.
Therefore, in general, the property needs to provide the above-mentioned property services according to the property contract. Therefore, if the property management is not in place, it is necessary to leave evidence that the property company fails to perform its obligations, and more evidence involves physical objects, such as taking photos of substandard property facilities or dirty residential environment.
Entrusted by the owners, the realty service enterprise or other managers shall, in accordance with the provisions of the realty service contract in Part III of this Law, manage the buildings and their ancillary facilities within the building division, accept the supervision of the owners, and promptly answer the owners' inquiries about realty service.
Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.