I. Basic information
1. personnel: 20xxx, 2 newly recruited inspectors in the clinical laboratory, and currently there are staff members 15. Among them, 2 blood collection nurses and 2 inspectors have not yet obtained qualification certificates.
2. Administrative composition of departments: including clinical laboratory, blood transfusion department and pathology department. At present, the clinical laboratory consists of clinical laboratory, biochemical laboratory, immune laboratory, microbiology laboratory, prenatal screening laboratory and AIDS screening laboratory. There are few staff, many laboratories and heavy work pressure. In addition to routine outpatient and inpatient examinations, physical examinations for kindergarten teachers and kindergarten students and cancer screening for women in the whole region have been completed.
Second, medical ethics and medical quality
General practitioners have a strong sense of responsibility and dedication, and treat every patient who comes to check with enthusiasm, so as to be anxious, think about the patient's thoughts and be complete.
Serve the patients wholeheartedly. In order to ensure the quality of work, the staff of our department strive to complete the daily inspection work and the daily calibration and quality control of various instruments to ensure the accuracy and reliability of the inspection results.
At work, patiently explain to the patient the samples that do not meet the inspection requirements, explain the reasons with the patient, and retrieve the samples again after obtaining the consent of the patient. Correct the problems found in the work in time and keep close contact with all departments. Our employees strictly abide by discipline, do not be late, do not leave early, do not cross the post, do not miss work, and have no major medical errors. At work, everyone pays attention to the learning and accumulation of all kinds of knowledge, and constantly improves their comprehensive quality and working ability.
Third, department building.
In 20xx and 20xx, our department introduced two undergraduates majoring in medical laboratory, which made up for the shortage of our staff, and was conducive to optimizing the laboratory process and improving the service quality. In the first half of the year, our department sent a rural worker, and in the second half of the year, we sent another trainee.
Fourth, the work is completed.
1 in this year, under the unified deployment of the hospital, our department not only completed routine inspections with good quality and quantity every day, but also actively participated in the establishment of tertiary hospitals.
2. As of, a total of general medical samples were tested, up by. With the increase of workload, members of the department arrive at their posts ahead of time, do not delay their work, carefully check and ensure that the results are produced on time every day, and the service attitude towards patients is obviously improved; The workload of the laboratory is large and there are many links. A slight negligence in the work will cause great hidden dangers, leading to misdiagnosis and mistreatment by clinicians. Therefore, at work, our staff strictly implement the inspection system, including patients' interest in letters and matters needing attention in blood collection. Strictly control the quality before, during and after the analysis.
3, do a good job in the maintenance of all experimental instruments, seriously study and actively respond to all kinds of faults, solve problems in time by yourself or under the remote guidance of engineers, and ensure the normal operation of all kinds of instruments in our department, thus ensuring the timeliness of test results.
4. Pay attention to inspection quality and ensure the accuracy of inspection results. Standardized indoor quality company
5. Strengthen communication with clinic. In order to better serve patients and clinic, our staff actively communicate with relevant departments. Problems found in the work, mainly contact the medical staff of relevant departments, actively coordinate and deal with all kinds of problems in the work. At the same time, actively coordinate with external units such as xx Hospital, xx Hospital and cooperative independent laboratory to deal with related issues.
6. The service level of all departments has been continuously improved. All work is centered on quality inspection, avoiding mistakes and accidents, insisting that medical staff in our department have a high sense of service and do their best to provide patient-centered services. In view of the hot and difficult problems raised by the masses, we should seriously study and solve them in combination with the actual situation of the department in order to win the trust of patients.
7. In order to meet the clinical demand for laboratory items, we insist on developing new items and technologies every year. This year, our department has added xx, xx, xx and other items to provide updated and more comprehensive diagnostic indicators for clinic.
Problems with verbs (abbreviation of verb)
1, the facilities of the experimental building are unreasonable, and the problem can be fundamentally solved when the hospital reconstruction and expansion project is redesigned in the future.
2. The personnel structure of the department is not reasonable, and the scientific division of labor is difficult to achieve; Some inspectors have fewer opportunities for further study and their professional quality needs to be improved.
3. The discipline construction is not reasonable. At present, the pathology department of the hospital is missing. Although outsourcing services can provide necessary pathological reports for clinic, it can't satisfy the clinic in the accuracy and timeliness of the report results, and it is even more lacking in the connection with clinic. Therefore, the most common clinical feedback at present is pathological report.
4, individual professional equipment and technology are backward, which seriously affects the accuracy and timeliness of test results.
5. The work and study enthusiasm of department staff needs to be improved, and the ideology of serving patients must be continuously enhanced.
Xx year work plan:
1. We will continue to conscientiously complete all the work according to the requirements of the evaluation of grade hospitals, improve all the systems and processes, including the management of various instruments and reagents, carry out all the tests in strict accordance with the operating procedures, and carry out all the work according to various processes.
2. Continuously improve working methods, improve work efficiency and reduce work costs.
3. Find out the weak links in our department, select appropriate personnel for further study according to the actual situation, and at the same time increase the internal learning and training of the department, constantly strengthen the learning of employees on new technologies and new projects, promote the construction of human resources, improve the inspection ability of personnel, and ensure steady progress and breakthroughs.
4. Strengthen management. Strengthen the sense of responsibility and medical ethics management of department personnel to prevent medical errors in inspection work; Strengthen staff medical ethics education, reduce patient complaints, and create a good and harmonious atmosphere of doctor-patient relationship; Further strengthen the management of reagent consumables to meet the needs of work and not cause waste.
In short, in the past year, our department has made a lot of achievements, but there are still many problems. In the coming 20xx year, our department always regards timeliness, accuracy and reliability as the core and motivation of our work, always regards improving the quality of inspection service as our lifeline, and puts more energy and enthusiasm into next year's work.
In order to improve the company's quality management level, carry out quality management work in a planned way, promote the completion of quality policy and quality target indicators, promote the continuous improvement of quality management and quality management system, enhance the competitiveness of enterprises and improve customer satisfaction. The quality management work plan for 20xx years is specially formulated, and now the quality management work plan of our department is reported as follows:
I. Work Objectives for 20xx
In order to implement the quality policy of "scientific management, honesty and law-abiding, striving for high quality and continuous improvement", strengthen the construction quality management, improve the quality level of xx project undertaken by our project department, establish and improve the quality assurance system and quality management organization, clarify the responsibility of construction quality management, and realize the quality goal of "project qualification rate 100% and owner satisfaction".
The second is to establish and improve quality management rules and regulations.
In order to ensure that the construction quality control in 20xx year can achieve the purpose of standardized management and strict acceptance, and meet the work requirements with rules to follow, the following rules and regulations are to be formulated and improved:
(1) quality assurance system.
(2) Quality management system.
(3) Quality management measures.
(4) Quality management rewards and punishments.
(5) Quality management process planning.
(6) detailed rules for the implementation of quality management.
Third, the quality management organization
1, project manager's responsibility
(1) leads all the work of the project department, is fully responsible for the construction quality activities undertaken by the project department, is the first person in charge of quality management, and is responsible for the establishment and effective operation of the quality assurance system of the unit.
(2) Responsible for implementing the quality policy and ensuring the realization of quality objectives.
(3) Responsible for examining and approving the quality plan and construction organization design, and organizing their implementation.
(4) Responsible for allocating resources to ensure the smooth implementation of the contract.
2, the engineering department quality responsibility
(1) Assist the internal quality audit and the normal operation of the quality system, so that the quality policy can be implemented smoothly.
(2) Take the leadership responsibility for the technical work in the implementation of the contract.
(3) Responsible for the audit of construction organization design and the compilation of construction technical measures.
(4) Responsible for selecting the standards and specifications applicable to this project, organizing the review and technical disclosure of design drawings, and taking the leadership responsibility for the project quality.
(5) Take leadership responsibility for product quality, inspection and test, purchase of materials and equipment, control of nonconforming products, completion and delivery, internal acceptance and quality records during construction.
(6) Responsible for the development and application of new technology and statistical technology.
(7) Assist the project manager in the operation of quality assurance system and personnel training.
3. Quality responsibilities of QHSE Department
(1) Implement the quality policy and objectives of the project department, be responsible for the overall progress control and technical work of the project, and be responsible for contacting the owner, design engineer and supervision engineer on engineering and technical issues.
(2) Responsible for compiling technical documents such as construction organization design, construction technical measures, process operation procedures and work instructions to ensure the smooth progress of the project.
(3) Be responsible for reviewing design documents and drawings, making technical disclosure, contacting the owner, designer and supervisor in time, and controlling, supervising and keeping technical records.
(4) It is the key department to implement quality control and an independent quality supervision institution. Responsible for the quality supervision of the production process, carry out inspection, measurement and test according to the regulations, and ensure that the unqualified process cannot be constructed in the next process before being corrected.
(5) Participate in the inspection and test of the equipment and materials entering the site. Be directly responsible for the results and data of the inspection, measurement and test reports processed. Responsible for control, supervision and quality records.
(6) Responsible for the supervision, inspection and acceptance of working procedures and unit projects in the construction process, the investigation and disposal of nonconforming products, the report of major nonconforming products (including quality accidents), the implementation of product identification and traceability, the control of inspection, measuring and test equipment, the correction, prevention, disposal, storage, packaging, protection and completion delivery of nonconforming products.
(7) Responsible for the inspection and acceptance of construction quality during installation and the collection, sorting and storage of completion data. Responsible for the preparation of project quality plan, project acceptance procedures, quality evaluation and visa.
(8) Strictly implement the established process plan and quality objectives, implement the "three-inspection system" process and inspection leaders at all levels, and establish and improve the quality assurance system.
(9)ISO9000 family quality management mode, formulate corresponding rules and regulations such as construction quality responsibility system, reward and punishment measures, and drive the quality system to operate effectively. Responsible for the specific work of internal audit and external audit of quality system.
(10) Analyze the evidence of quality accidents, clarify the responsibilities, and deal with them under the leadership of the project manager and chief engineer in accordance with the principle of "three misses".
4. Quality responsibility of materials and equipment in the Equipment Department.
(1) Implement the quality policy and objectives of the project department, be responsible for the procurement and material management of the main materials of the project, and contact the customer (owner) and the supervisor on the products and qualified materials provided by the customer (owner).
(2) Be responsible for preparing the project procurement plan and equipment parts plan, selecting qualified subcontractors from the list of qualified subcontractors of our company, and sorting and keeping the procurement records.
(3) Be responsible for the control of products provided by customers (owners) and the management of materials used in the project, and supervise the implementation of handling, storage, packaging protection and delivery to ensure the use of qualified materials in the project;
(4) Assist in equipment procurement, product identification and traceability, equipment management, inspection and test, inspection, measurement and test equipment control, inspection and test status, nonconforming product control, corrective and preventive measures, engineering services and statistical technology application.
5. The quality responsibility of the construction team
(1) Implement the quality policy and objectives of the Engineering Bureau, and be responsible for the quality of construction projects.
(2) Carry out the construction in accordance with the quality assurance system documents, procedures and design documents, construction procedures, specifications and work instructions to ensure the project quality meets the contract requirements.
(3) Manage documents and materials and use valid versions.
(4) The product shall be marked to make it traceable, and unqualified raw materials shall not be used.
(5) Carry out construction in strict accordance with work instructions, specifications and procedures, and strengthen self-inspection and re-inspection. Processes and unit projects that fail to pass inspection and acceptance shall not be reversed, and concealed works shall not be concealed without acceptance.
(6) Mechanical equipment operators must be trained, hold relevant certificates, operate in strict accordance with the operating procedures, and carry out daily maintenance and maintenance of the equipment to meet the construction needs.
(7) Carefully construct to prevent nonconforming products (quality accidents). In case of nonconforming products (quality accidents) in the construction process, it shall immediately report to the Quality, Safety and Environmental Protection Department of the project department, stop handling the larger nonconforming products (quality accidents), and implement corrective and preventive measures to prevent the recurrence of nonconforming products (quality accidents).
(8) Do a good job in handling, storage, packaging and protection, completion and delivery, quality records, statistical techniques, etc.
(9) Do a good job in quality system training and internal audit.
6, quality engineer job responsibilities
(1) independently exercise the inspection and acceptance authority for the procurement of materials, construction process and internal acceptance and delivery of completion according to different majors and responsibilities;
(2) After passing the self-inspection and re-inspection, the quality inspector will conduct the final inspection within the project department. If unqualified products (quality accidents) or unqualified processes are found during construction or inspection, they have the right to stop construction and level off. If nonconforming products are found, report to the QHSE Department or the chief engineer of the project in time.
(3) The quality inspector has the right to refuse to use unqualified materials (raw materials) on behalf of the Project Department.
(4) The quality inspector shall fill in the inspection report according to the inspection report and have the right to judge whether the product is qualified according to the relevant regulations.
(5) After the internal final inspection is qualified, the quality inspector is responsible for contacting the supervisor for inspection and acceptance of the visa, and making inspection records.
(6) The quality inspector is responsible for the collection, sorting and delivery of completion data.
Fourth, the quality training plan
(1) Hold a quality summary meeting once a month;
(2) Hold a quality self-inspection and self-correction report learning meeting every quarter;
(3) In March, hold a learning meeting on electrical installation technology for technicians of departments and teams;
(4) In June, learn the specification documents of electrical installation quality acceptance;
(5) In September, exchange and study the problems that need to be rectified in the construction process;
(6) In June+February, 5438, the managers, technicians and team leaders of the project department summarized and studied the quality work in 20xx years.
Five, QC group activity plan
Actively promote and implement QC groups, set up at least two QC groups, formulate research topics and carry out group activities.
Six, quality risk identification
The core of quality risk identification is the overall management and supervision of project quality and safety, with the goal of improving project quality, reducing risks and losses. Our department has formulated corresponding plans and measures for this purpose:
(1) Strengthen the identification and risk control of design risks.
(2) Establish risk control ledger and implement dynamic risk management.
(3) Strengthen safety education and construction scheme audit, and improve the safety supervision system.
(4) Strengthening the follow-up control of major hazard sources and the enforceability of emergency plan for process control is conducive to reducing risk accidents.
Seven, measuring instruments verification and self-examination and self-correction plan
The verification of measuring instruments is directly related to the accuracy of engineering quality standards. Our department will keep a corresponding account for the periodic inspection of measuring instruments, and get the qualified unit for appraisal within 10 days before the expiration of the validity period.
VIII. Preparation of Quality Planning
Our department will, as always, formulate quality excellence planning, and the excellence project must achieve "three highs" and "three strictness". "Three highs" are high quality consciousness, high quality standards and high quality goals; "Three strictness" means strict management, strict control and strict inspection. Therefore, to create an excellent project, we must require every employee in our unit to have the standards of "three highs" and "three strictness", especially the management of the project department. In the whole construction process, we must work hard on high quality standards. This has laid a good foundation for upgrading our company's brand.
Nine, customer satisfaction survey
In order to improve customer satisfaction: this year, we will organize a return visit to key construction units, organize a return visit team, understand and consult the opinions of the construction units on our construction projects and later services, carefully record the opinions and feedback of the construction units, and put forward improvement measures for ourselves.
Article 3: First of all, four words must be done in the work: be serious and careful. Because the quality and quantity we do are related to the normal operation of the whole company's production work. If the quality of work goes wrong somewhere, the interests of the company will be affected, which will definitely cause a lot of harm. The production workshop will also stop production because of quality problems; In this way, the failure to deliver the goods on time on the delivery date will inevitably lead to customer complaints, reduce the company's reputation and cause immeasurable losses to the company. So I try to keep a clear head when I work every day, make sure that every plan is accurate and improve my work efficiency to a certain extent.
Secondly, we should have a firm and unremitting spirit when working. Some people say: just look, but it's not. If you want to be a qualified quality inspector, you must have patience and perseverance. However, you should always go to various positions to check whether these products are qualified. If there are any quality problems that other operators have not found or handled in time, they must be urged to be serious and responsible, and insist on good communication with them to ensure the smooth progress of the production plan. So quality inspection is very important.
Finally, you must handle the interpersonal relationship with all departments in your work. One person's strength is limited, but the strength of a team is enormous. In the process of work, it is sometimes inevitable for colleagues to bump into each other, but I always treat these problems with a peaceful attitude, find out the key points of the problem, eliminate misunderstandings and resolve contradictions, thus creating a harmonious working environment. Only when you are in a good mood can you exert your potential in your work. The most important thing for a team is that Qi Xin works together. Only by doing this can the company develop better and better.
Inspector's personal work plan model essay 4 In order to improve the work efficiency of the quality inspection department, clarify the direction and focus of the quality inspection work of the quality inspection department for 20 years, improve the overall quality and professional level of the employees of the quality inspection department, and clarify the specific responsibilities and work objectives of each employee in the department, the annual work plan of the quality inspection department for 20 years is formulated, and the contents are as follows:
Quality inspector of machining:10-February, the first inspection qualified rate is 65438+95%, and 3-65438+98% in February. The annual complaint rate is less than 2%.
Welding quality inspector: the pass rate of the first inspection in the whole year is 95%, and the complaint rate of placing orders in the whole year is less than 5%.
External quality inspector: the qualified rate of the first inspection is 98%, and the complaint rate of placing orders is less than 2%.
Quality inspection of assembly process: the first inspection qualified rate is 100%, and the annual customer complaint rate is 1-3% in April and 2%-65438+February in May.
Annual goal of the overall work of the Quality Inspection Department: the comprehensive inspection pass rate is 97%, and the total appeal rate for the next series is less than 3%; The communication complaints of departments are zero throughout the year, and the customer complaint rate is less than 2% throughout the year.
In order to ensure that the work plan of the quality inspection department in 20__ can be realized, the following work plan is formulated in combination with the work situation of the quality inspection department in 20__ to ensure that the work objectives of the quality inspection department in 20__ can be realized.
I joined the company in 20_ years, and I have been doing vehicle production and testing for many years now. In the process of dealing with vehicles for so many years, our understanding of vehicles is just like our own body, and we are very clear about which parts are prone to failures and problems. In the past year's inspection work, we put into the production line together with the workers' masters every day, and carefully inspected every place prone to quality problems by using our accumulated experience in vehicles and combining the new characteristics of Daewoo Technology.
The following facts can be used to illustrate the seriousness and responsibility of our work, which is also the requirement of products and companies, because we are product quality inspectors:
1, most of our master workers have never been engaged in vehicle production before or entered our factory after coming out from other vehicle manufacturers. They are either unfamiliar with vehicle production technology or our models, so there are many quality details that have not been noticed in the production process, so we must point out the details that these workers and masters have not noticed and urge them to improve.
2. Our car has undergone many design changes in the process of localization. In the case of many design changes, workers and masters sometimes miss some places that need to be changed. We must keep these design changes in mind and always pay special attention to the production of the changed projects. Once there are omissions, we will immediately put forward improvements, otherwise we will rework in the next process, which will not only waste manpower and material resources, but also affect the timely delivery of vehicles to customers. We are not allowed to see the possible negligence of workers and owners.
In the process of localization of our car models, many suppliers are newly developed and are not familiar with the quality details of our products. Although all our departments and leaders are constantly improving the relevant product design and inspection standards, at the initial stage of supply, quality problems of various parts are inevitable. In the face of unqualified parts and urgent production tasks, it is unreasonable to simply return them. We can only replace unqualified parts with qualified ones, or meet the use requirements through improvement/reorganization.
The above is my summary of my work in the past year. In the future work, I will, as always, do a good job in inspection, with a view to building a better quality car and serving the products and the company.
Discussion on Inspector's Personal Work Plan 6 1 and Work Ideas for Next Year
(1) according to the standard of "establishing a basic modern hospital in a province", the contents of the clinical laboratory were decomposed and compared, and the measures to solve the substandard projects were implemented as soon as possible.
(2)20 _, I'm going to undertake the teaching task of the laboratory of a medical university.
(3) Do a good job in the laboratory work of clinical trials of drugs in clinical pharmacology bases, so as to achieve procedural and standardized operations.
(4) Strive to obtain the qualification of two reference laboratories of clinical chemistry and hematology in a province within 20 years.
(5) Taking advantage of the fact that our hospital is the location of a city's clinical laboratory center, laboratory specimens from small and medium-sized hospitals and private hospitals in the surrounding areas will be attracted to our laboratory center for testing. Increase the influence of our hospital, so as to improve social and economic benefits.
Standard cost quantity: million pieces completed in 20_ years, an increase of% over 20_ years;
Operating income: billion yuan in 2000, an increase of% over billion yuan in 2000;
Blood used in blood stations: 10,000 ml of blood was used in 20 10, an increase of% over 20 10; Among them, the component transfusion rate reached 100% (the standard stipulated by the third-class first-class hospital was 90%).
3, scientific research and papers:
Declare 2 ~ 3 provincial scientific research projects, and do a good job in the research of two projects under study.
The whole department published 10 ~ 15 papers in medical journals, including more than 10 papers from statistical sources and core journals. Strive to hold 1 continuing medical education class in a province.
4, personnel training:
Introduce 2 undergraduate students, graduate students 1 person, and do a good job in training 3 on-the-job graduate students. Do a good job in reporting and completing the scientific research projects of 3 master students in our department.
5. Equipment to be imported and new projects to be launched:
In 20_ years, we will strive to purchase fully-automatic microbial analyzer and fully-automatic blood cell analyzer urgently needed by our department to give full play to their functions and benefits. Improve the operation of bar code function of laboratory local area network (LIS) system as soon as possible. Other equipment to be purchased should be in place in time.
The new items are: (1) XXX.
(2) XXX
(3)XXX；
6, quality indicators:
(1) In the past 20 years, the clinical laboratory has continuously completed the quality control of clinical chemistry, hematology, immunology and microbiology in the Ministry of Health and a provincial clinical laboratory center on time and with high quality. The indoor quality control of each laboratory is completed on time and qualified, and the reasons for out-of-control must be analyzed and carefully recorded.
(2) Conscientiously implement the quality assessment indicators of departments and the ISO quality system indicators formulated by our hospital, and reduce the laboratory error rate of departments to the lowest point.
(3) The registration rate of blood matching in blood bank is100%; The utilization rate of component transfusion reached100%; One person, one needle, one tube and one pad utilization rate100%; The defect rate of disposable syringes is 65438 000%.
7, the experiment center work:
(1) Carry out various tasks arranged by the Municipal Health Bureau. In the first half of 20_ year, the laboratory center of a city carried out the inspection and acceptance of the Code for the Construction and Management of Laboratory Department of a Provincial Hospital in the second-class Chinese Medicine Hospital and some private hospitals in our city, and conducted a sampling review of 20 second-class hospitals that had been inspected.
(2) continue to strengthen the guidance of laboratory quality control, personnel training, popularization and application of new laboratory projects and laboratory reagent evaluation in hospitals above the second level in the city.
(3) Hold laboratory work meeting and laboratory quality control class in a city 1 ~ 2 times.
(4) Routine inter-room quality control of biochemical, blood cell and microbial tests in hospitals above the second level in this city.
(5) Regularly release the quality control results of the clinical laboratory of the second-class hospitals in the city to the Medical Administration Department of the Municipal Health Bureau every year.