The department manager entry into the regular work of the report on the work of the summary of the model a
This job since May 26, 20__ was hired by the hotel as the director of the General Manager's Office and Human Resources Manager, has been more than six months. In accordance with the hotel's work arrangements and some of the ideas of the job, five months, the job is mainly responsible for doing the following work, now to the hotel decision-making level report.
First, strengthen the hotel's administrative management. Specific provisions are as follows:
(a) Attendance management regulations: This regulation requires department managers / responsible person to clock in and out of work every day, in addition to this holiday, vacation, leave to fulfill the normal approval procedures. If the regulations are violated, appropriate penalties will be imposed. Since the implementation of this provision, the department manager / responsible person commute to work on time, basically eliminating the phenomenon of late, early departure or do not play the commuting card; vacation or leave can also be handled in accordance with normal procedures, standardize the management of the hotel.
(ii) meeting management regulations: according to the needs of the hotel management, every Monday held a regular administrative meeting. At the meeting, each department manager / responsible person to report on last week's work, put forward this week's work plan and need to coordinate the work. Participants are groomed in accordance with the hotel's norms, and are seated in accordance with the designated location. Since the implementation of this provision, **** held 21 regular administrative meetings, except for the Marketing Manager who took 2 leaves and the Purchasing Manager who took 1 leave, others basically arrived on time to participate in the meeting, and if I had something to do and could not attend, I was able to arrange for the participation of departmental managers. There were no absenteeism, late arrival/early departure, unexcused absences and so on. Participants in the work of the report is also more detailed, the atmosphere is better, the hotel's work arrangements can also be implemented in a timely manner.
(3) Total value of duty-related provisions: This provision will be "total value of duty time", "total value of duty responsibilities", "total value of duty records of the narrative requirements, "Disciplinary Requirements for Duty Officers", "Arrangement of Duty Rooms", "Penalties for Violations", etc. have been re-emphasized in order to motivate the duty officers to perform their duties. Since the implementation of the program, the staff on duty have basically been able to perform their duties on duty and deal with emergencies and guest complaints in a timely manner during the duty period, and there has not been any phenomenon such as absence from duty or failure to perform their duties. The duty record is also more standardized.
(d) the work of the log of the account: from June 5 onwards, each department manager / responsible person basically every day to record the work of the log, and the next day at 10:00 to the General Office / Human Resources Department to collect, uniformly handed over to the general manager of the read. According to statistics, in the past few months, because of the work log is not submitted, late submission, or to cope with the type of description and other reasons and be punished by a very small number.
(5) monthly work summary: since June, the department manager / responsible person basically in the month before the 5th to submit a report on the work of the previous month, the content is more detailed, including: summarize the last month's work is completed, unfinished work and the urgent need to solve the problem of the next month's work plan, the work of the department, the hotel's comments or suggestions, the department's personnel dynamics.
Second, strengthen the management of the staff quarters
In order to change the hotel staff dormitory dirty, messy, poor status quo, for employees to create a clean, orderly, comfortable living and entertainment environment. This job in the help of other managers, start to strengthen the management of staff quarters:
(a) strengthen the organization and management: strengthen the organization and management of staff quarters. First, clear logistics main administrator's job responsibilities, stimulate the work of the logistics supervisor's enthusiasm, play an important role in the logistics supervisor; Second, the hostel supervisor is required to conscientiously perform their duties, the hostel supervisor's performance evaluation, the implementation of the reward and punishment system; Third, the evaluation of the staff dormitory director, the day-to-day management work to the dormitory director to complete the formation of the "Personnel Manager" - logistics supervisor - hostel manager --The third is the evaluation of the staff dormitory director, the day-to-day management of the dormitory director to complete the formation of the "personnel manager - logistics supervisor - hostel supervisor - dormitory director" four-level management network.
(b) Strengthen the dormitory water and electricity management: according to the season and the level of different, the hotel staff water and electricity regulations, water and electricity savings to reward, waste of water and electricity to punish. Since the implementation of this provision, the staff dormitory water, electricity consumption is reduced a lot. In the weekly inspection of the dormitory health, the staff use of high-power electrical appliances to harvest, and the use of the person to be punished, to eliminate the use of high-power electrical appliances in the dormitory, reducing the potential for insecurity.
(C) the implementation of dormitory health norms and inspection, rewards and punishments: according to the specific situation of my hotel staff dormitory, the development of "dormitory health norms", the provisions of the weekly inspection of dormitory health. Dormitory health is relatively poor implementation of "feedback - by the department head supervision - notification of criticism - fines The program of "Feedback - Supervision by the head of department - Criticism - Fine" is implemented for the poor hygiene dormitories. After a few months of continuous efforts, dormitory hygiene than before a big improvement, anecdotal order is good.
(D) standardize the registration of visitors: the provisions of the employee's family and friends to visit the time, and must fulfill the registration procedures. For those who refuse to fill out the "registration form", the hostess may be prohibited from entering the staff dormitory. Unauthorized outsiders are not allowed to enter the dormitory building. Visitors are not allowed to enter the dormitory of non-visiting employees without authorization. At the specified end time of the visit, the hostel supervisor must urge the visitor to leave as soon as possible. Over the past few months, the hostel supervisors have carefully implemented this rule, and there have been no accidents because of visiting employees' relatives or friends.
(E) standardize the management of the chess room and TV room: when the chess room and TV room were first opened, the hygiene and anecdotal order were relatively chaotic, and there were often outsiders coming in to play cards and watch TV. After unremitting efforts, now the chess room, TV room health and anecdotal order are better, eliminating the outsiders in the pastime, entertainment, for employees to create a good, safe leisure environment.
Third, to carry out three grass-roots staff training
20__ July, September, November, the Ministry of Personnel to arrange three training work, the participants in the training of staff for the grass-roots level of each department, the total **** training of more than 150 people. The training content mainly includes: basic knowledge of the hotel, the staff's grooming standards, telephone etiquette and smile service, the staff's awareness of the hotel, the hotel's knowledge of fire safety, domestic and international customs, knowledge of tourism in Quanzhou and so on. After the training, the staff have an understanding of the work of the hotel, grooming, handling hotel affairs more standardized, the hotel's awareness has improved.
Under the supervision of the Human Resources Department, each department has carried out job skills training for more than 200 times, and now the practical ability of the grass-roots staff has been improved, and the complaints of the guests have been greatly reduced. Employees set off a learning skills, than the skills of the boom, not only so that the staff's operating skills gradually improved, but also to create a positive team.
The department manager entry into the corrective work summary of the work of the second
I came to the company in ___ years ___ month ___, as a manager of the Department of General Manager, in the blink of an eye the three-month probationary period has passed. Here, review and summarize the work of this time, reflect on their own shortcomings, think about the future work plan, is very necessary and timely. Three months - not too long to say, not too short to say, looking back on the period of time, the heart of the little by little, I have a lot of feelings. The summary of the work is not so much a formalized article, but rather a review of the past three months of work, is a deep soul of self-talk.
Three months, in the leadership and colleagues *** with the support and help, in the development of the company has made efforts at the same time, but also make me in the work has made great progress. The leadership of the simple and sincere style of handling, people-oriented management of human culture, the guidance concept of the earnest and kindly temptation, to bring me a broad space for development and development opportunities. Now the probationary period of the work situation is reported as follows:
First, as the manager of the Department of General Affairs, the main content of my work is:
1, the company's rules and regulations management
1) presided over the preparation of the company's various personnel, administrative rules and regulations, reported to the higher leadership for approval;
2) supervise and inspect the implementation of the system, and timely amendments and perfect the system;
2) supervision, check the implementation of the system, and the system of Amendments and improvements;
3) human resources, employee recruitment, salary surveys, the establishment and custody of employee records and other systems of construction and implementation.
2, administrative office management
1) management of the daily work of the office, the annual inspection of various certificates and seals;
2) organization of the company's staff holiday meals, sports competitions, such as activities conducive to team building.
3, administrative logistics management
1) is responsible for good logistical support to ensure that the company's overall work in an orderly manner;
2) is responsible for the company's jurisdiction of the public **** order, environmental hygiene, and other management;
3) office supplies, labor insurance supplies purchasing and distribution.
4, internal and external relations coordination
1) responsible for the company's departments of the integrated coordination;
2) responsible for contact with external units, communication and cooperation work.
Second, the work found in the problems and recommendations
1, the corporate vision is not clear enough
The vision of the enterprise should be a specific plan, to reach a height of what, in several stages, what is the goal of each stage, how long to complete. These are like a person's life goals, there is no goal or goal is not clear on the development of power, it is easy to lose their way in the road ahead, the employees of the enterprise will be easy to lose confidence in the future of the enterprise.
2, the function is not clear enough
The real function of the decision maker is to decide, the real function of the manager is to implement. Managers are misplaced, want to make decisions; decision makers are misplaced to do the implementation. As a decision maker is to make decisions - to what kind of results, to achieve what purpose. Specific links should be done by the manager, the decision maker's value embodied in the direction of navigation and the overall process of planning and strategizing; as a manager, just responsible for acting on behalf of others to perform, the real value in the execution.
3, job responsibilities are not clear enough
Job description is like a product description, it provides the job scope, work authority, qualifications, should have what aspects of the quality of the job, what the post must be accomplished affairs, what responsibilities; what needs to be done with other departments *** with the work, what obligations. This is the main cause of conflict and confusion, we can not because of the fear of error and stop moving forward, only in the error to grow. Leadership empowered at the same time to pay attention to the process of work, grasp the direction of decision-making will not appear policy mistakes.
4, the lack of follow-up power of human resources
In this era of high-speed circulation of talent how to retain talent, job vacancies in the staff whether there is a backup force in time to replenish. Employees can stay in an enterprise personal career development space, competitive salaries, harmonious team humanities environment is a necessary condition for the retention of enterprises.
5, the lack of incentives and performance mechanisms
Motivation is critical to the operation of the organization. Employee's ability and talent does not directly determine its value to the organization, only when its ability and talent to play out to be able to bring benefits to the organization, and the employee's ability and talent to play depends largely on the level of its motivation. Motivation determines the direction of a person's efforts, i.e., what kind of behavior he or she chooses to make, the level of effort, i.e., the degree of behavioral effort, and the level of perseverance, i.e., how much effort he or she puts into persevering with his or her behavior when encountering obstacles. Endogenous and exogenous sources of motivation complement each other and both endogenous and exogenous motivation feel inadequate. The current state of employees is that there is no good or bad. They just muddle along and get paid. Whether the company is good or bad or not seems to have nothing to do with them because there is no competition so there is no pressure. I think everyone should ask themselves, what is the purpose of your work, for your work you do better? Do you try your best or do you give your best to your work? What are your goals and what do you want for yourself? The next two years after the personal skills, knowledge storage, the most personal value of the salary you want to achieve a high level, for which you have made what efforts?
Anything always have to go through from scratch, from small to large course, these three months we have been in the construction of the system, the human environment, the talent pool has opened the footsteps forward, in the coming days we will go better and better, I believe that ___ years we can gradually realize the beginning of the mass production; ___ years we will reach the number of employees about 40-50 people of the enterprise. Payment and return are complementary, everyone will see themselves as a part of the enterprise, everyone is to pay for this wholeheartedly, and then even the biggest difficulties and then the difficult hurdles we can go through. Enterprise development, personal value will be enhanced.
Third, personal experience
We must be open-minded, improve the sense of service in words and deeds should pay attention to their own restraints, to the higher leadership to be modest and cautious, respect and obedience; to colleagues to be disciplined, leniency; to do on the top is not frivolous, to the bottom is not crazy, not humble and not supercilious, pay attention to their own words and deeds, to safeguard the credibility of the company and the leadership at all levels to maintain the company's overall image. The overall image of the company. In the daily work to colleagues to ask for advice, in the event of more communication with colleagues, colleagues raised questions enthusiastically and accurately answer, for the leadership of the task to do not shirking and procrastination, only in this way, in order to improve the quality and quantity of work.
Fourth, they still need to work in the work of continuous improvement and perfect place
1, the line is like a mountain, in the past, although there are some administrative, human work experience, but there is still a big difference between the different industries.
2, in these three months time, although I have made some progress in thought and work, but there are some need to improve and perfect the place, such as the work of impatience, the details of the shortcomings of the consideration is not complete, the organization of the ability to be further improved, especially on the time of the meeting, the rhythm of the ability to control the meeting needs to be further strengthened, to change the previous meeting mode of the short and fast way.
3, for the company's products, performance, scope of application, price needs further understanding of the supplement. I will work hard in the future to learn, forge ahead to further improve themselves, with a positive work attitude, down-to-earth work style, a high sense of responsibility into the work, in order to better serve the company for the front-line staff services.
Working hard to be recognized by the leadership and colleagues, knowledge and skills to get promoted for me is the most happy and sense of achievement. Work is not only a means of earning a living, but also the best way to return the trust, understanding and support of leaders and colleagues, as well as a person to realize the value of life's best choice. Summarize the work of three months, I can say with a clear conscience: I have done my heart, effort, sweat, and thought. In short, after three months of probationary period, I think I can be positive, active, skillful completion of their own work, in the work can find problems and can be timely according to the requirements of the company's development to improve and correct, and colleagues can be very good cooperation and coordination. In the future work
I will, as in the past, to people: people with good; to work: strive to be better. Continuously improve their professional level and comprehensive quality, for the development of the company to do their part, to achieve a win-win situation for enterprises and individuals!
Department manager entry to the corrective work of the duty summary essay three
Over the past year, in the support of the higher leadership and the help of colleagues, I conscientiously perform their duties, highlighting the construction and production management, in order to improve the quality of the team as the focus to strengthen the management as a means to grasp the project management work, to support the party organization to grasp the ideological and political work and the party's construction work, to strengthen their own moral character training In order to improve the ideological and political quality of the staff of the project department, the management of the work is constantly progressing, and better completed the various stages of construction and production tasks.
First, to overcome the difficulties, construction to meet the challenge
1, to overcome the many difficulties such as
2, financial constraints
3, the harsh climate
Second, the measures taken actively, well-organized, well-managed
1, to further improve the various rules and regulations on safety and quality, improve the management system
Through two years of construction and production practice, further improve the safety, quality and other management systems, the establishment of safety and quality of monthly, ten-day inspection, daily inspection system and rectification system. Project Department in addition to the establishment of a full-time safety officer, each work area is also set up at all levels of full-time safety officer *** counting 24. Raise the safety work to an unprecedented height. Quality, never relax, strengthen the strong construction process control, adhere to the construction quality inspection system, strict implementation of the "self-inspection, mutual inspection, handover inspection" of the three inspection system, so that the quality of the problem in each process operation can be effectively controlled.
2, improve the incentive mechanism, mobilize staff production enthusiasm
By improving the internal contracting mechanism, the development of cyclic incentives and monthly target task assessment awards and other means, greatly improving the staff's labor enthusiasm, part of the alleviation of the negative impact of financial constraints.
3, improve production efficiency, reduce production costs
By constantly improving the construction process, rationalize the arrangement of personnel, careful organization, careful construction, in the efforts of all employees, the construction output continues to improve, the efficiency continues to improve.
4, strengthen cost control, strengthen data management, to ensure data authenticity
The project department held a regular cost analysis meeting on the 8th of each month, seriously analyze the problems that existed in the previous month, to find out the shortcomings of the implementation of the layers, and improve the next month, the requirements of the various comparisons to achieve the data, the data must be true and reliable, every link in the construction site, the control of the layers, and each process to do the data, and to ensure that there is evidence. In order to ensure the accuracy of the data, to do every shift quality control engineers and foremen for on-site receipt of mutual review and signing, to ensure the authenticity of the data.
5, civilized site construction
Continue to add civilized construction management, according to the actual establishment of the first civilized construction class and the second civilized construction class, a total of 32 people. Dedicated to civilized site construction related work, maintain site hygiene and cleanliness, so that the road is clean and smooth, the road inside the hole is clean and tidy, in the case of seepage of water is large, trackless transport at any time can wear shoes into the hole. All kinds of equipment and materials are well-marked, stacked in an orderly manner
6, seriously engage in environmental and water conservation work
Actively contact with the general director and the local environmental and water conservation authorities, take the initiative to invite them to the site inspection, to seek advice, and gradually improve the environmental and water conservation programs, measures.
7, care for the life of employees, everywhere thinking about the plight of employees
Into the winter, the weather is cold, do everything possible to raise funds, as soon as possible to pay wages, bonuses.
Third, timely summary, timely adjustment
The project department regularly organizes safety, quality, environment and water protection and other related aspects of the inspection and summary, summing up the success of the experience and deficiencies, success to be promoted, insufficient to take measures to prevent recidivism, so that the work of a good cycle of state forward.
To quality security, safety and progress, comprehensive and detailed, humane management, people-oriented, systematic, implementation, everyone attaches importance to safety and quality, everyone to implement safety and quality.
Fourth, pay attention to their own cultivation, and strive to do a good example
The actions of the leadership is a silent order, "its body is correct, do not order and do". Therefore, I will strengthen their own cultivation, and strive to do a good example, as an important way to realize the leadership.
One is to continuously enrich the knowledge and improve the working ability.
The second is to conscientiously fulfill the duties of the post, carefully do their jobs.
The third is to strictly restrain themselves, and strive to be fair and just.
We consciously abide by the rules and regulations, do not engage in specialization, pay attention to hard work and thrift, do not engage in high-consumption entertainment activities. The office conditions are simple, control of luxury and waste. The work of the implementation of the "not to the person", "physical workload assessment" principle.
Fifth, there are problems
Although he did some work, but compared with the requirements of the higher leadership and job responsibilities, there is not a small gap. The main aspect is the production cost control is not strong, high. Analyze the reasons (1) progress pressure, resulting in labor, materials, machinery and equipment input is too large.
(2) the owner of the implementation of dynamic design management, the project internal contracting mechanism needs to be continuously improved.
(3) financial constraints, harsh environment, inconvenient transportation, resulting in increased material costs.