Time is passing, never stop, a period of time has come to an end, this is a period of precious work time, we have gained a lot, which also means that, again, we have to be ready to start writing the work summary. The following is the baby-friendly hospital work summary I brought to you 5, for your reference!
Baby Friendly Hospital Work Summary 1
Over the past year, our hospital in the ___ District Health Bureau, Jiulong Township Party Committee and the government's correct leadership, in the cadres, workers *** with the efforts of the ___ closely around the central work of the ___ District Health Bureau to carry out the various tasks, the hospital grasps the "quality of management efficiency year" this root cause. Management and effectiveness of the year" the main line, to further improve the rules and regulations, strengthen the internal management mechanism, strengthen the sense of service, in accordance with the work objectives set at the beginning of the year, solid work, the development of a good momentum, social and economic benefits have improved significantly, basically completing the work of the higher levels of the indicators. Now on a year's work is summarized as follows:
First, change the concept, firmly establish the "patient-centered" service concept
First of all, to strengthen the construction of the team, the unity of understanding, the hospital has always been "patient-centered" as the service First, in the party members and cadres and medical staff to carry out the education of saving lives and wholeheartedly serve the people for the purpose of education, establish a correct world view, outlook on life, values, consciously resist a variety of unhealthy winds; the second is the combination of the characteristics of the hospital, the extensive development of professional ethics education, focusing on strengthening people-oriented professional responsibility, professional ethics, professional moral and disciplinary education; the third is to carry out all for the sake of the patient, all convenient for the patient, Third, all for the sake of the patient, all convenient to the patient, all services to the patient's concept of education, to further strengthen the medical staff of the patient's love, care, patience, care and responsibility; Fourth, the organization of the middle-level cadres to participate in the District Health Bureau of the knowledge of the hospital management training, in order to improve the middle cadres of the level of business management. At the same time, the hospital to "patient-centered" and to correct the unhealthy practices in the industry closely integrated, this year, the hospital has taken a series of measures to improve the new drug access and supply of special equipment and supplies and other systems, the first scale of the equipment bidding, strengthened the prescription monitoring, prescription review, from the source and various links on the The loopholes have been plugged at the source and in all aspects. At the same time, the hospital in accordance with last year's year-end medical supervision and inspection of the existence of a variety of problems to rectify and improve the management mechanism.
Second, in-depth research, clear hospital development ideas
May 29, I adjusted the hospital's new leadership team, the Organization Department of the District Party Committee and the District Health Bureau appointed the development of the hospital's surgical deputy director of the hospital, Comrade Chang Xu, hanging our hospital president. After taking office, President Chang Xu led the leaders of the hospital to visit government departments, villages, schools, enterprises, health stations, etc., listened carefully to the opinions and suggestions of the masses, accepted the criticism of the masses with an open mind, and collected more than twenty opinions and suggestions from the masses. The problems reflected by the masses are summarized as follows: one is expensive to see a doctor; second, poor service attitude; third, registration, charging "two long"; fourth, the medical environment is poor, the service process is not smooth; fifth, no high level of doctors on duty at night and so on. After an in-depth investigation, the hospital team that the overall quality of the nine Buddha Hospital is not high, obsolete equipment, high level of doctors, poor service consciousness, can not meet the health needs of the masses, the patient shall not be, can only choose to ___ the city's major hospitals for treatment, which is difficult to see a doctor, the important reason for the high cost of medical care. After careful consideration, the hospital leadership decided to position the hospital as a "regional medical center in Nine Buddhas" and "community health services and guidance center", for which the hospital leadership put forward the "standardized management, improve service, To this end, the hospital leadership proposed "standardized management, improve service, strengthen the quality, reduce costs," the sixteen-word working policy, the development of a series of measures, after efforts, these measures have been the first results.
Third, seriously carry out the period of review, build a harmonious doctor-patient relationship
According to the unified deployment of the ___ District Health Bureau, from June to carry out the review of the political style of the activities of the review, combined with the actual development of the hospital review of the implementation of the implementation of the program, the establishment of the review of the work of the leading group. The problem.
1, the masses reflect the existence of problems summarized as follows: First, "expensive"; Second, "poor service attitude"; Third, registration, charging "two long", waiting time is long; Fourth, the medical environment is poor, the service time is long; Fourth, the service environment is poor, the service time is long. Fourth, the medical environment is poor, the service process is not smooth; fifth, no high level of doctors on duty at night.
2, the development of rectification plans and measures. In view of the above problems, we have developed a corresponding rectification plan and measures to rectify the implementation of the section, the implementation of the responsible person, through a clear responsibility to ensure the implementation of rectification measures. First, the use of economic means, take tough measures to reduce the drug ratio, to achieve the outpatient cost per person, inpatient cost per bed day than last year's decline of 15% of the target. Accelerate the centralized bidding and purchasing of drugs, online purchasing more than 95%, reduce the price of drugs, reduce the proportion of drugs to last year's average cost of inpatient visits as the basis for a decline of 10% as the indicators issued to the departments, the department exceeding the target deducted one month bonus, the proportion of drugs for the whole year this year, 31%. The cost of outpatients to strictly enforce the provisions of the prescription limit, the rational use of medicines, speed up bed turnover, shorten the patient's hospitalization time, reduce medical costs, to a certain extent, to alleviate the masses of difficult to see a doctor to see the problem of expensive (at present, the hospital outpatient medical costs per person fell to an average of 57 yuan; hospitalization per bed per day fell to 309 yuan; the average cost of discharged patients fell to 1,802 yuan, the lowest in the region, 6 to __ months to patients to more than 600,000 yuan in concessions). The second is to strengthen the professional ethics education of medical staff, strengthen the sense of service, the quality of service and bonus distribution, increase the investigation and punishment, for example: two shirking patients, poor service attitude of the doctor was given a circular criticized, and ordered to write a check, and terminated with the dentist's cooperation contract. So far, no medical staff has been found to accept "red packets" and various kinds of kickbacks from patients. Thirdly, we have implemented measures for the convenience of the public, opened more fee collection windows, reasonably deployed staff at different times, shortened the payment time, eliminated the queuing phenomenon of registration and payment, coordinated the relationship between inpatient and outpatient clinics, and mobilized manpower to support outpatient clinic work in a timely manner. Fourth, improve the medical environment, optimize the service process, the establishment of the "lobby duty system", the hospital leaders take turns on duty in the outpatient hall, on-site problem solving for patients, to facilitate the masses to seek medical treatment. Fifth, the opening of night clinic, selected senior doctors at 5 p.m. to 9 p.m. to take turns sitting for patients. Sixth, in response to the existence of problems reflected by the masses, by the hospital leadership and the relevant departments composed of medical teams to the villages, factories, institutions, schools, medical tours, for the masses to send medicine, and medical and health care lectures, for the masses to teach medical and health care knowledge, the practice of the review work by the higher level rated as satisfactory.
(B) sound system, accept the supervision
1, the system is the lifeline of the work of the wind review, only to improve the system, in order to ensure the smooth implementation of the work of the wind review, therefore, we have developed the "Nine Buddhas Hospital Medical Ethics Management Regulations"; "Nine Buddhas Hospital, the implementation of the implementation of the program of the wind building" and "Nine Buddhas Hospital, the implementation of the norms of the wind building".
2, in order to strengthen the work of the review of ethical behavior, open-minded acceptance of public supervision, the hospital set up a review of the ethical comment box 2, employing social supervisors 6 people.
3, in accordance with the requirements of the implementation of the hospital review program, in July issued a review questionnaire 100, retrieved 100 copies, the mass satisfaction rate of 98%.
(C) careful planning to grasp the management, external image for development
1, management is an art, and a science, but also the lifeblood of a unit, how to grasp the management of the hospital, is the top priority of the hospital work. Therefore, in the issue of hospital management, by improving the management system, especially pay close attention to the implementation of the core system to achieve the purpose of improving the quality of care. In the hospital management, the hospital leadership team gave full play to the core role is specifically manifested in: clean and efficient, thrifty hospital, open and transparent, in the hospital major decision-making and other aspects of the formation of synergies, both democratic, but also centralized, and played a central role. At present, the hospital hospital management are standardized, scientific direction.
2, has always been, the image of our hospital are not favored by the masses, in order to change the image of the hospital, change the concept of service, the hospital by carrying out a variety of humane activities, such as: "**** production party members to build harmony. Women's and children's health care into the countryside", free surgery for low-income patients, free treatment of migrant women workers, the organization of medical staff to visit the discharged patients and mothers, to send medicine and health care knowledge to rural areas, factories and a series of convenient activities, changed the masses of hospitals Liang's view, enhance the image of the hospital, by the masses of people's praise.
3, in order to solidly promote the in-depth development of the construction of the wind, and further enhance the quality of medical services and service level, change the concept of service, and strive to build a harmonious relationship between doctors and patients, the hospital in August held a "Angel's feelings" speech contest, September to ___ months and carried out the "" true service "competition. True service" competition activities, the true activities into the medical service. Since the "true feelings of service" activities carried out more than three months, has received obvious results, medical staff to the patient's service consciousness has changed, the work of a strong sense of responsibility, "hello, please, thank you" and other warm language, the patient's view of the medical staff changed, and many moving stories have emerged. Many touching stories have emerged. Recently, the hospital received four consecutive banners from patients and their families.
Baby Friendly Hospital Work Summary 2
Looking to the future, our hospital to the healthy and rapid development of the key is to have a large number of excellent scientific and technological talent; the cause of the previous and future, but also to cultivate a number of young professional and technical personnel. 20___ years, we have strengthened the work of the talent work in the work of talents to do the following seven aspects of the work. The following seven aspects of work.
1, vigorously promote the advanced, the achievements of outstanding talent for material and spiritual rewards, and through radio, television, newspapers and other news media to widely publicize and report, in the hospital to create a strong "respect for knowledge, respect for talent" atmosphere.
2, the distribution system and personnel reform, the implementation of middle-level cadres to compete for posts, the competent on the level, so that the outstanding young talent to stand out, while the remuneration and position linked. Through the competition, so that both moral and talent, pioneering sense of strong, innovative spirit of the personnel to display their talents.
3, actively support and encourage the scientific research activities of various departments, in terms of funding, time, manpower, material resources to give great support, 20 ___ hospital scientific research projects two, to carry out new technologies, new projects 2.
4, encourage self-education, the professional counterparts of the self-test graduates in the hospital staff meeting to give recognition and rewards. At present, to improve the original academic qualifications to obtain a diploma in various professions of the medical staff of 128 people. Support for medical personnel on-the-job graduate school, and the development of relevant policies to facilitate the attraction of graduate school graduates continue to return to the hospital work.
5, many times for the medical staff to hold relevant knowledge lectures to enhance legal awareness and awareness of the prevention of medical accidents. 20__, the hospital for all levels and types of medical staff held a variety of forms of medical safety education, and organizing the work of all medical staff for the characteristics of the various departments, discussing the hidden dangers of medical accidents; but also organized the whole hospital medical staff to carry out the theoretical training of first aid knowledge and first aid technical training, so that the medical staff to further consolidate the knowledge. The medical staff further consolidated their knowledge. Some of the new clinical work position of young doctors feel more benefit.
6, through a variety of channels selection, the introduction of talent. 20__ from the province and outside the medical school selection and recruitment of 11 undergraduate graduates with good character. In 20__, we renovated the collective dormitory of the newly assigned personnel and improved the living and communication facilities to create a relaxed and good working environment and a peaceful living environment for them, so that they can work at ease and fully display their talents, and laid a good foundation for the strengthening of the hospital's specialty construction and the reserve team of talents. 20__, we also introduced an ICU expert from the province's third-level hospitals.
7, pay attention to talent cultivation, in the medical staff to advocate the concept of "lifelong learning". Accelerating the speed of further training, 5 outstanding medical personnel were sent out for further training in 20__, effectively improving the diagnosis and treatment level of various specialties.
Summary of the work of the baby-friendly hospital 3
Respected leaders:
In the leadership and the relevant departments of the high degree of concern and full support to help, through the concerted efforts of all parties to struggle, our hospital access to government budgetary funds, after the intense and orderly work of the supernormal, the completion of the application for the establishment of the project, ground investigation, design, Demolition, relocation, bidding and other work, and normal construction, here to report the progress of the project project status of our hospital as follows:
First, the project project organization and management
To ensure the smooth implementation of the central budget investment in primary health care service system construction project of the surgical complex, in accordance with the central, provincial and municipal views on the implementation of the project, the development of the surgical inpatient complex building construction project Implementation program.
1, construction scale: surgical inpatient complex project project covers an area of 8 acres, construction area of 14,148 square meters, a height of 11 floors, double elevator, automatic fire system; set up 300 beds, set up an emergency department, 9 wards and ancillary departments, supporting the center of the oxygen supply and other modern facilities.
2, capital investment: total investment of 23.4 million yuan, of which the central plan to invest 20___ million yuan, the county government supporting 1 million yuan, the hospital self-funded 2.4 million yuan; civil engineering part of 10.8 million yuan, the decorative part of the estimated 6.5 million yuan, the elevator 1.2 million yuan, 2.4 million yuan of fire sprinkler system, and other ancillary facilities 2.5 million yuan.
3, construction period: construction time: January to January. January - January to complete the civil works, January - January to complete the decorative works. Completion of the finalization of the work in January.
4, the implementation of the project safeguards: the project in the county government and the county health bureau under the leadership of the implementation of project management, the establishment of the project construction management leading group, responsible for the project to promote the work of organizational leadership and decision-making command. Dean of the President of the group, the Vice President of the Vice President, other hospital leaders and relevant departments responsible for members, the leading group set up an office, responsible for major investment projects and specific matters of the day-to-day work. Project funds to implement special management, the establishment of a special account, by the Finance Bureau, the County Health Bureau in strict accordance with the progress of the project allocation of funds, the audit department to strengthen the use of funds audit.
Second, the progress of the project
1, the month of the project site all completed the relocation of buildings and demolition work.
2, month after the signing of the construction contract, has been for construction procedures.
3, the hospital's original sewerage, cable lines in the site, affecting the foundation excavation, currently in the transformation of sewerage, cable channels, is expected to be completed by the end of the month.
4, retaining wall piles construction: new construction and adjacent buildings closer, design, supervision, construction, county quality supervision bureau related personnel on-site investigation, shall build 30 retaining wall piles, depth 10-14 meters, currently according to the sketch construction, formal construction drawings production, completed this week.
5, so far, the preliminary capital investment of about 850,000 yuan, including the preparation of the feasibility study report, ground investigation, demolition and relocation, engineering design, engineering budget and other costs.
Third, there are problems
1, the financial difficulties: because our hospital is a non-profit public hospital, bear the county and the surrounding counties of about 480,000 people's first aid, medical care, health care tasks and Yibin School of Health teaching internships, according to the investment plan issued by the central government, the construction of a large capital shortfall, and less liquidity, so please the government's strong support, the full amount of the reduction in the city's infrastructure Supporting fee of 353,325 yuan, bulk cement management fee *** 14,150 yuan, *** counting 367,475 yuan; exemption from payment of the project's safety deposit of 430,000 yuan, civil workers' wages deposit of 540,000 yuan, *** counting 970,000 yuan, our commitment to the hospital if there is a problem such as safety, or civil workers' wages are not in place, in the deposit by the hospital to coordinate the liberation.
2, retaining wall piles project: the original construction budget of adjacent buildings protection measures estimated to be set aside 200,000 yuan, the financial review canceled, such as retaining wall piles project according to the new project works, according to the procedures of the budget, evaluation, bidding, will seriously affect the construction period. Recommendations:
① retaining wall piles engineering construction according to the project added to the project, according to the winning list of accounting;
② retaining wall piles engineering construction according to the project engineering changes, in order to reduce costs, to ensure that the construction period, construction and budgeting, financial assessment at the same time, by the original bidding company Architecture Limited is responsible for the construction.
Fourth, the focus of the next step
Due to time constraints, only the civil engineering aspects of the preparatory work is completed, the decorative part of the internal facilities partially undetermined, in the civil engineering into the normal procedures, as soon as possible to complete the decorative design, to determine the fire protection facilities, power supply, water supply and heating systems, and strive to be completed by the end of the month.
Hereby report
Baby Friendly Hospital Work Summary 4
20__ year all the staff of my department closely around the hospital "patient-centered, satisfactory service" as the theme of the purpose, successfully completed the hospital issued the various work tasks, economic benefits and social benefits. Tasks, to achieve a double harvest of economic and social benefits of the situation, now on the work of the year is summarized as follows:
First, the completion of the work task:
All year (as of December 18) our department diagnosis and treatment of patients 127,754 / times, of which I received outpatient clinic 16,778 / times, the outpatient income of 40,886,880 yuan; I admitted to the inpatient hospitalized 614 people, inpatient income of 18,888,868 yuan; the department of 614 people, inpatient income of 1873,975 yuan, the number of patients received than last year increased by 53 people / times; annual completion of the physical therapy income of 24,104,130,000 yuan, an increase of more than 430,000 yuan over last year, the Department completed the annual total business income of more than 4.1 million yuan, more than last year's increase of more than 730,000 yuan, a growth rate of 21.7 %. The diagnosis and treatment of the patients were clear, and the diagnosis was clear. Cure rate of 71%, the effective rate of 96.8%,
Second, the actual work experience:
Over the past year, the Department of the actual situation of the hospital, in accordance with the "Hospital Management Year" activities to improve the quality of health care services, the establishment and refinement of the Department of the various management systems. The implementation of the doctor's responsibility for the patient's first consultation system, strengthen the construction of medical ethics, combined with the hospital's dual civilization assessment, personal performance and attendance, take the economic allocation of more work more pay, as a reference standard for the distribution of performance pay, to mobilize the enthusiasm of the staff of the department. The hospital or department organizes monthly business study for the staff of the department to improve the level of diagnosis and treatment of professional and technical personnel. Difficult cases are first consulted and discussed within the department, and then consulted with other departments if the diagnosis cannot be confirmed. Inter-departmental study and exchange is strengthened in order to better serve the patients. Requirements for colleagues in the department to do "think about what patients think, anxious patients anxious"; "all patient-centered". Rehabilitation medical services to carry out the work of relieving the suffering of patients, focusing on Chinese medicine characteristics of therapy and appropriate technology, so that patients can enjoy the simple and inexpensive Chinese medicine characteristics of the service. All the work of the department is subject to the arrangements of the hospital, and doctors have been sent to participate in rural clinic activities, social donations, and enthusiastic service for patients. The annual statistics, patient satisfaction is 99%, the rate of qualified medical documents is more than 90%, medical error, accident rate is zero. We received 3 letters of thanks from patients and 2 silk banners. This has led to a sustained, rapid and healthy development of my department, which has been recognized by the hospital and relevant leaders and praised by the community.
III. Problems and future work ideas:
Throughout the year's work, the results are gratifying, which is the correct leadership of the hospital, all the workers *** with efforts are inseparable, but we should also be sober enough to see that there are difficulties and problems:
First, there are individual workers in the department of the sense of ownership and sense of responsibility is lacking, and the lack of teamwork, like to do it alone, the work is not active.
Second, some of the equipment in the department is old and aging to not be able to use, the hospital failed to repair or replace in a timely manner.
Third, a few employees specializing in learning is not active. For this reason, we need to strengthen the medical ethics and work style education in the future work. Improve the working environment, timely replacement and addition of medical equipment; increase the investment in the construction of specialized equipment, to carry out new projects. Strengthen the rehabilitation of specialized knowledge learning, timely absorption of new medical technology, year by year to send people out to study the planned selection of personnel to go out to study; strengthen the quality of staff education, enhance the sense of ownership. Everyone to do the hospital to rise I honor, hospital decline I shame.
Baby Friendly Hospital Work Summary 5
Our hospital in February 5, 20__ became one of the Guiyang City, and the same day the official implementation of the health care policy. Now our hospital more than a year to carry out the work of the beneficiary hospital report is as follows:
First, strengthen the leadership, the establishment of the system
In order to conscientiously implement the municipal party committee and municipal government policy of benefiting the people, and fully understand the establishment of the beneficiary hospital to solve the problem of the low income people difficult to see a doctor, the problem of the high cost of medical treatment, the party and the government to solve the problem of the people's livelihood, the construction of a harmonious society, and the care and the practical implementation of the low income people, the party and the Government to solve the problems of people's livelihood, and build harmonious society. We have taken the following measures:
1, according to the spirit of the relevant documents at the higher level, developed a "notice on the implementation of the work of medical care," the establishment of the leading group of medical care, the hospital director as the leader, the director in charge of the vice president, and the development of the hospital's medical care leading group responsibilities, designate a specific person specifically responsible for the work.
2, the establishment of the hospital "Huimin hospital outpatient consultation process" and "Huimin hospital inpatient medical process", so that low-income people convenient, understand the medical.
3, the development of the "people's medical work assessment methods", from the system to ensure the smooth implementation of the work.
Second, focus on publicity, good training
The hospital through the weekly meeting, departmental shift meetings and other forms of staff to the hospital to clarify the importance of organizing a hospital to the government to solve the problem of people's livelihoods and the development of hospitals, and actively publicize the health care policy, so that all staff to do what everyone knows and understands, and everyone participates in.
Printed "Huimin medical card", "Huimin policy leaflet" and other promotional materials more than 10,000 copies, through a variety of social activities, clinic tours, bulletin boards and other forms of publicity to the public to distribute promotional materials and Huimin health care work, the policy propaganda, and in the hospital inpatient department, outpatient clinic at the eye-catching display of a large number of patients with the Huimin consultation process, so that low-income people to know the Huimin health care policy and the process of access to health care.
In accordance with the requirements of the municipal party committee and the municipal government on the development of good health care work and the spirit of the relevant documents of the Municipal Bureau of Health, and actively communicate with the hospital district offices, community leaders to inform the spirit of the document, to understand the situation of the surrounding population of low-income people, and to request assistance in publicizing the work and health care work of the beneficiaries.
In order to further improve the work of the hospital, the hospital on June 27, 20__ held a "meeting of the medical work of the people," the previous medical work of the people to summarize and arrange for the next phase of the medical work of the people. The relevant departments of the hospital as well as the heads and relevant staff of community health centers (stations) of the hospital were re-trained. Requirements for community health centers and service stations to implement the beneficiary medical policy, while signing the hospital headquarters and their "two-way referral agreement", the development of the corresponding management approach.
Third, the beneficiary medical workflow and operation
In the process of carrying out the beneficiary medical process, the strict implementation of the requirements of the higher level documents, and effectively achieve for the low-income people to provide cheap, high-quality, convenient medical services, the hospital developed a beneficiary hospital consultation process and cost settlement process. The registration office in the low-income patients to show the low-income guarantee and proof of identity, the issuance of "Huimin preferential card" and informed of the diagnosis and treatment process, prompting the receiving physician to better reasonable inspection, reasonable treatment, reasonable use of drugs.
When the patients check out, the staff copy the low income guarantee, ID card, low income number, ID card number, the amount of exemption and so on to do a good job of registration, the patients in the registration book and the invoice stubs on the signature of the recognition of the cost of on-site fee waiver. In order to reduce the burden of patients and simplify the procedures, the hospital has purchased a small photocopier and placed it in the charging office to make copies of relevant information free of charge for low-income patients. When applying for hospitalization, patients are required to pay only half of the hospitalization advance payment of other patients, and other procedures are similar to outpatient procedures. Trained fee-paying staff are able to handle the waiver procedures for patients within minutes. The hospital monthly special person timely and accurately report to the municipal health bureau of the completion of the work of benefiting the people.
1 year and a half, our hospital *** admission of low-income patients 215 outpatient, hospitalized 27 times, *** counted 128,373 yuan of medical costs, of which 48,199 yuan of fee waivers. Low-income patients actually enjoy the benefits brought by the policy of benefiting the people's health care, and the work of benefiting the people's health care has been recognized by the higher authorities. I believe that in the municipal party committee, the municipal government and the municipal health bureau's concern and support, through our unremitting efforts, benefiting the people's medical work will be better and better.
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