1, open your mobile phone and log in to the free fish APP.
Click on the menu I bought, then click on the order point to return to contact the seller, enter the chat interface with the seller, and send the pictures of the parts with problems in the received physical photos to the seller to explain the situation.
2. Some sellers will handle compensation or return goods well (generally sellers don't want to return goods). They will say that second-hand goods will not be returned or exchanged, which requires everyone to ask what they want to know about the quality of the goods when buying. Chat records can be used as vouchers!
3. If negotiation fails, you can open this order, click Refund, and select Return for Refund. The reason is to choose the return reason according to the actual situation. You can briefly explain the reasons in the comments below. Of course, the seller will handle it, and he will choose to refuse the return application. It doesn't matter. We can click on the order. In the return details, click customer service intervention!
4. In this way, the order will enter the interface of Xiao Xian Fish Court, where both the buyer and the seller can provide evidence, such as photos of objects and chat records.
5. Click on the return details of this order, and a negotiation history interface can be clicked to enter. At the bottom, I want to leave a message. I can leave a message to pass on the evidence, prove as much evidence as possible, and then wait for the fish court to vote!
6. The court of salted fish voted1* *15, with 9 votes winning. Taobao randomly selected a certain level of Taobao members for the judges to vote. Generally, the voting will be completed within 24 hours, and the seller wins. The money will go to the seller's account and the buyer will win. The system will prompt the seller to confirm the delivery address within 24 hours, and then the buyer will send it to the seller by express delivery. After receiving the goods, the seller will handle the refund!