The development and implementation of the quality nursing service demonstration project has put forward new requirements for the business quality of nurses. The following is with quality nursing service measures program, welcome to read.
Quality Nursing Service Measures Program Sample 1The quality nursing service work in 20xx was carried out comprehensively in 20xx? Quality nursing service? On the basis of the activities, in order to further deepen? Quality nursing service? work connotation, to? Enhance professional quality, optimize nursing service? as the theme, and to create a third-class Chinese medicine hospital. To further deepen the connotation of quality nursing service, to enhance professional quality and optimize nursing service, and to create a Grade 3B Chinese medicine hospital. As an opportunity to enhance the service level and continuously improve the quality of nursing care, we have summarized the previous year's work on the "Quality Nursing Service" and "Nursing Care Service". Quality Nursing Service On the basis of the experience of the activities, continue to promote quality nursing services, combined with the actuality of my department, the development of this work program.
First, the guiding ideology
Our department is guided by the scientific concept of development, to deepen? Patient-centered? The concept of service, in order to create a third-class Chinese medicine hospital? The creation of a third-class Chinese medicine hospital? as an opportunity to? Enhance professional quality, optimize nursing service? As the theme, we strive to provide patients with seamless, continuous, safe, high-quality, satisfactory nursing services.
Second, the work of the goal
Patient satisfaction as the overall goal, tamping the foundation, consolidate the achievements, and further deepen the work of quality nursing services, enhance the service connotation, and continuously improve the quality of care.
Third, the work of measures
1, comprehensively improve the professional quality, optimize nursing services
(1) to strengthen the basic theoretical knowledge of the training, so that the nursing staff to improve the overall quality and professional competence. Organized twice a month business training, including basic theory, specialty care, laws and regulations, service awareness, strengthen the implementation of basic care and graded care and ensure quality. Theoretical assessment is conducted once a quarter.
(2) Strengthen the nursing professional technical operation training. Establish a training mechanism, in accordance with the training plan, planned training for nurses in skills operation, requiring each person this year must complete skills operation training and assessment, firmly grasp the basic skills of nursing, solid basic skills, while organizing and carrying out the nurses skills operation competition activities, to further strengthen the training, enhance the level of nursing skills operation, so as to improve the nursing service.
(3) Strengthen the nurse etiquette standard learning. Nurse etiquette is the embodiment of the comprehensive quality of nurses, nurses in the entire nursing work, in order to shape a good image of the individual and the organization should be followed by respect for the patient, respect for the patient's family and other staff etiquette and pay attention to instrumentation, grooming, grooming, and other aspects of the norms and procedures; nurses, beautiful instrumentation, courteous language, and generous etiquette, can make the patient feel understood, respected, psychological comfort, emotional pleasure, and thus make the patient feel the need to understand and respect, and psychological comfort.
3, strengthen management, ensure nursing safety
(1) strict compliance with the core system of nursing, rules and regulations and operating procedures, strict quality of care, to prevent the occurrence of nursing errors and accidents. It must be done beforehand with assessment and information, and afterward with measures to improve. Really do have a heart, the work is completed according to the standard.
(2) give full play to the role of the nursing quality control team, mobilize the enthusiasm and responsibility of the members of the quality control team, do take the initiative to assume the responsibility of checking to help colleagues in the department *** with progress.
4, solid basic care
Effectively do a good job of basic care, so that the nursing work more standardized. Keep the bed clean, no odor, no stains, items arranged neatly standardized, the number of drops of infusion in line with the doctor's orders, diligent inspection of infusion patients, good observation of the patient, found that the problem is resolved in a timely manner.
5, the strict implementation of the responsibility system overall care
(1) the implementation of APN scheduling. A shift: 7:30-15:00, P shift: 15:00-20:00 N shift: 22:00-8:00. work can be overtime when busy, can be rested when idle.
(2) the ward is divided into two groups, respectively, by Xian and Ling and Li Huan as the responsible team leader, each responsible nurse is responsible for?8 patients, the implementation of 8 hours on duty, 24 hours responsible for, so that each group of our patients are 24 hours uninterrupted continuous nursing services.
(3) Deepen the hierarchical use of nurses: establish a hierarchical use of nurses at the N1?N4 level, allocating responsible nurses based on patient condition, nursing difficulty and technical requirements, with critically ill patients being taken care of by nurses with high seniority and competence, reflecting the correspondence between levels of competence.
(4) Clinical nursing services fully embodies the characteristics of the specialty, based on the characteristics of the department to enrich the content of the service, to provide patients with humanized nursing services to ensure patient safety, and promote the recovery of patients.
6, to strengthen patient health education
(1) individual mission: individual mission by the nurse responsible for doing no less than three times a day, according to the treatment of common diseases and nursing routines and disease-related knowledge, to the patient to do a detailed explanation.
(2) collective missionary: the use of public holiday talks for missionary, the content of which involves seasonal diseases and common diseases in the department of knowledge, self-prevention, the precautions for the use of medication, family first aid knowledge, safety protection, and to listen to patients and their families on the work of quality care and suggestions for continuous improvement.
7, regular satisfaction survey
Monthly patient satisfaction survey nurses operating skills, appearance, health promotion, ward environment, etc., to develop corrective measures, timely feedback to the department. Let the patient from the heart satisfaction, require each nurse to establish a good service attitude, the patient's satisfaction as the ultimate goal of the work, as far as possible to provide convenience for the patient, to put an end to raw, cold, hard, shirking the imagination occurs, never allow quarrels with the patient.
8, improve the performance appraisal
(1) the scientific setting of nursing positions, and in accordance with the nursing position of labor intensity, technical requirements, work risk and other elements to determine the principle of distribution, in the distribution mechanism to the workload, technical, long working hours of the positions tilted to the distribution according to the distribution of work, more work, more gain, superior labor, such as: team leader coefficient of 1.3 / day, the second level of nursing 1.1 / day, the first level of responsibility for nursing 1.0 / day, the rest of the day shift 0.9 / day, the nurse's P shift 1.0 / day, N shift 1.3 / day, nurse P shift 1.1 / day N shift 1.5 / day, the nurse in charge of the P shift 1.2 / day, N shift 1.7 / day.
(2) Performance appraisal and salary distribution. Combine the quality of work assessment, patient satisfaction and other elements with performance appraisal, and as the main condition of nurse salary allocation, promotion, and merit assessment.
9, strengthen the humanistic care: nurse management nurses to do people-oriented, care and trust nurses, care about their marriage, family, life, etc., put themselves in the position of nurses to solve the difficulties of work and life, full understanding, more incentives and stimulate the subjective initiative of each nurse. To carry out the nurse and the nurse talk about activities to create a good working atmosphere, so that nurses work happily.
In the nursing work in 20xx, we will strive to do the basic nursing, do fine connotation of specialized nursing, and further improve patient satisfaction, improve the brand of nursing services, and strive to provide patients with safe, high-quality, satisfactory nursing services.
Quality nursing service measures program example 2
Strengthen the hospital clinical nursing work, to provide quality nursing services for the people, is to deepen the reform of the medical and health system, the implementation of the scientific concept of development and build a harmonious doctor-patient relationship is an important initiative in the summary of the 2012 quality nursing service work on the basis of the combination of the hospital's refinement of the management and the construction of a harmonious doctor-patient relationship requirements, my department developed the 2013 The annual quality nursing service implementation program is as follows:
First, departmental introduction:
General urology department **** has 49 beds. Doctors 14 people, including 4 associate title, junior title 10 people; 17 nursing staff, including 1 deputy chief nurse, 2 charge nurse, 3 nurse practitioners, 11 nurses, including 1 nurse manager, 1 office nurse, 6 night nurses, 8 responsible nurses, 1 urine flow mechanics nurse; monthly average can be admitted and treated 130 patients, 120 critically ill patients, 90 surgical patients, the bed utilization rate can be about 110%, and the average monthly bed utilization rate can be about 30%. The bed utilization rate can reach about 110%.
In order to thoroughly implement the overall deployment of the medical and health system reform and the 2010 National Nursing Work Conference, earnestly practicing the scientific concept of development, adhere to the "patient-centered" principle. Patient-centered?
Second, the activities of the goal
Activities to achieve three satisfaction. First, patient satisfaction. Clinical nursing work directly serve patients, through the nurses to provide patients with active, quality nursing services, strengthen basic care, so that patients feel the improvement of nursing services, feel the majority of nurses with love, care, patience and responsibility to serve the patient's occupational culture, feel the nursing profession good professional moral quality and high quality nursing services. Second, social satisfaction. By strengthening clinical nursing work, consolidating basic nursing services, establish a good image of the health care industry in the whole society to serve the people wholeheartedly, carry forward the humanitarian spirit of saving lives and promoting more harmonious doctor-patient relationship. Third, the government is satisfied. Deepening the reform of the medical and health system is an important strategic plan of the CPC Central Committee and State Council, is to benefit the general public's livelihood projects, by improving the people's satisfaction with the nursing service, to achieve the overall goal of the reform of the medical and health system to benefit the people, the people.
Third, the focus of the content
To further implement the "Nurses Regulations",, seriously implement the Ministry of Health, "General Hospital Hierarchical Nursing Guiding Principles (Trial)", "on the strengthening of clinical care in hospitals notice", "inpatient basic nursing services", "basic nursing services work norms", "commonly used clinical nursing technology services norms" requirements, and effectively strengthen the Nursing management, standardize nursing services, and consolidate basic nursing. Focus on the following work:
(a) establish and improve the relevant rules and regulations, clear job responsibilities
1, the establishment of a sound clinical nursing work regulations, disease care routine and clinical nursing service norms and standards.
2, the establishment of nurses post responsibility system, the development and implementation of all levels and types of nurses post duties and work standards, standardize clinical nursing practice behavior.
3, the establishment of the nurse performance appraisal system, according to the number of nurses to complete clinical nursing work, quality and satisfaction of hospitalized patients, the results of the assessment and the promotion of nurses, evaluation of excellence combined.
(B) effectively implement basic nursing duties, improve nursing services
1, clear clinical nurses should be responsible for basic nursing care projects and work norms, must perform basic nursing duties, standardize nursing behavior, improve nursing services.
2. Define the connotation of clinical nursing services, service programs and work standards. The service connotation of hierarchical nursing, service projects should include the implementation of the patient's condition observation, treatment and nursing measures, life care, rehabilitation and health guidance.
3, clinical nurses nursing patients to implement the responsibility system, so that the nurse responsible for the patient to provide continuous, full nursing services, the implementation of group nursing, enhance the nurse's sense of responsibility, close nurse-patient relationship.
4, to provide patients with satisfactory nursing services, reversing the situation of patients' families or family members to hire their own caregivers to take care of the patient's life, to reduce the burden on patients.
(C) deepen? Patient-centered? concept, enrich the work of the connotation
1, will be? The patient-centered concept of nursing and humanistic care is integrated into the The nursing concept and humanistic care into the patient care services, in the provision of basic nursing services and professional and technical services at the same time, to strengthen communication with patients, to provide patients with humanized nursing services.
2, constantly enrich and expand the nursing service to patients, on the basis of doing a good job in the prescribed nursing service projects, according to the needs of patients, to provide a full range of seamless care, to promote nursing work closer to patients, close to the clinic, close to the community.
(D) enrich the clinical nurse team, strengthen human resource management
1, the hospital to enrich the clinical front-line nurse team, maximize the protection of clinical nursing positions nurse configuration, the hospital clinical front-line nurses accounted for the proportion of the total number of nurses is not less than 95%; general ward bed nurses ratio to be greater than 1:0.4, the demonstration of the hospital district bed nurses ratio of not less than 1:0.5;
(E) Improve clinical nursing quality management, continuous quality improvement
1, improve the quality of clinical nursing care, especially the quality of basic nursing care assessment standards, to further refine and quantify the assessment indicators, to ensure the implementation of nursing.
2, nursing management and clinical departments to establish the implementation of basic care of the responsibility system, according to the hierarchy of the establishment of all levels of nursing management personnel and clinical nurses of the quality assessment system, will be a combination of recurrent inspection and regular assessment, and will be the results of the inspection and assessment of the nurses as a personal and departmental rewards and punishments, evaluation of excellence based on continuous improvement of the quality of care.
3, the strict implementation of basic and specialized nursing care measures, regulations and operating procedures, basic nursing care qualified rate, qualified rate of critical care patients, nursing staff technical operation qualified rate to meet the requirements. Timely and accurate implementation of medical advice. Cooperate with medical to carry out clinical pathway, single disease quality control.
4, cancel unnecessary nursing document writing, simplify nursing instruments. Specific requirements according to the provincial health department regulations.
Fourth, the work requirements
(a) awareness-raising, strengthen leadership
The medical staff to unify thinking, raise awareness, fully understand the importance and urgency of strengthening the clinical nursing work, and effectively strengthen the organization and leadership, to create the conditions, to overcome the difficulties, and confidence, do a good job of publicity and mobilization work, to ensure that all the work to achieve tangible results.
(B) step by step implementation, steady progress
To conscientiously implement the spirit of the relevant documents, clear responsibilities, careful deployment, and ultimately to achieve the goal of the overall promotion. To create work with? Hospital management year? and? The company's website has been updated with the latest information on the latest developments in the field of nursing, and has been updated with the latest information on the latest developments in the field of nursing.
Quality assessment and inspection of basic nursing services, set up a typical, encourage advanced, publicize and promote good practices, summarize experience. Gradually explore and improve the nursing management system suitable for our department, establish a long-term mechanism for continuous improvement of nursing quality, and continuously improve the level of nursing work, while accepting the inspection and guidance of the higher authorities.
By carrying out ? Quality Nursing Service Demonstration Project? activities, the active service consciousness of all nursing staff has been strengthened, and the basic nursing care has been substantively consolidated to improve clinical nursing services and enhance patient satisfaction.
Quality Nursing Service Measures Program Sample 3To further deepen the? Quality nursing service? work connotation, to? The quality of the work, to enhance the professional quality, optimize nursing services? As the theme, to? The second A? As the standard, we will enhance the service level and continuously improve the quality of nursing care, summarizing the previous year's work. On the basis of the experience of the activities of quality nursing service, we hereby formulate a plan to improve the quality of nursing service. On the basis of the experience of the previous year's activities, we hereby formulate the "Quality Nursing Service" program for the year 20xx. Quality Nursing Service Work plan.
First, the guiding ideology
The scientific concept of development as a guide, follow the hospital? Patient-centered? The concept of service, promote nursing services? Close to the patient, close to the clinical, close to the community? Focusing on the implementation of quality nursing service work requirements, in accordance with the Ministry of Health "hospitals to implement quality nursing service work standards (for trial implementation)" and the State Administration of Traditional Chinese Medicine Hospital TCM Nursing Guidelines (for trial implementation) issued by the requirements of the hospital, closely focusing on? Reform nursing mode, fulfill nursing duties, provide quality service and improve nursing level.
Second, the work objectives
According to the hospital quality care service development plan, in 2014 will be four departments as quality care wards, respectively, orthopedics and traumatology, internal medicine, surgery, and obstetrics and gynecology, 4 departments to fully implement the responsibility system of the overall care of the nursing care model, from inpatient to all patients to expand the whole hospital, the whole process, the whole range of quality care services.
Nursing in accordance with the requirements of the "TCM Hospital TCM Nursing Work Guidelines (Trial)", "TCM Nursing Routine Technical Operation Procedures", etc., and actively carry out the identification of evidence-based care and TCM specialty care, provide rehabilitation and health guidance with TCM characteristics, fully reflect the advantages of the characteristics of traditional Chinese medicine, and further strengthen the work of vocational nursing, highlighting the application of Chinese medicine nursing technology and promotion.
Further consolidate basic care, do solid specialty care, effectively improve the patient's experience, for the people to provide safe, scientific, high-quality, satisfactory overall nursing services, and promote a more harmonious doctor-patient relationship.
Third, the work of the leading group
(a) The hospital set up a quality nursing service leading group
Leader: XXX
Deputy Leader: XXX
Member: XXXXXXX
The leading group office is located in the Department of Nursing, Du Gao Ping is responsible for the day-to-day work
(b) The departments in the hospital under the leadership of the quality nursing service leading group. Under the leadership of the leading group of nursing service, each department is responsible for the development of quality nursing service work, in accordance with the hospital quality nursing service implementation plan, the development of each department's measures, to grasp the self-checking, implementation, improvement, summarize the work, to complete the hospital's various phases of the work arrangements and work requirements, and to report the relevant information in a timely manner.
Fourth, the work of the key content
(a) to further strengthen? A hand? Project, the hospital leadership team to deepen the quality of care services work included in the target responsibility system management, to ensure that the quality of care services work to achieve results.
(2) to further strengthen the concept of quality nursing service work of the whole staff, continue to promote and deepen the work of quality nursing service.
(C) take effective measures to make breakthroughs in key work, and continue to deepen the connotation of quality nursing services.
1, further implementation of the responsibility system overall nursing work mode, the responsibility of the nurse is fully responsible for the sub-patient, each responsible nurse is responsible for an average of 8 patients.
2. Comprehensive fulfillment of the duties of nurses. Comprehensive basic nursing care, condition observation, treatment, communication and health guidance, etc., to provide patients with comprehensive, whole, continuous nursing services. Assist the physician to implement the diagnosis and treatment plan, closely observe the patient's condition, communicate with the physician in a timely manner, communicate with the patient, carry out health education and rehabilitation guidance to the patient, and provide psychological care.
3, deepen the use of nurses stratification, based on the patient's condition, nursing difficulty and technical requirements of the distribution of responsible nurses, critical patients by seniority, strong ability of the nurse is responsible for the embodiment of the ability level correspondence. Reasonable matching of different seniority nurses in each class, to ensure nursing manpower in key time, to ensure the provision of full and continuous nursing services for patients.
4, in accordance with the "TCM Hospital TCM Nursing Work Guidelines (Trial)" requirements, clinical nursing services fully embodies the characteristics of specialties, to carry out evidence-based nursing and TCM specialty nursing, with the physician to actively carry out TCM nursing technology operations, improve the level of TCM nursing, the departments based on the characteristics of the department to enrich the content of the service, to provide patients with humanized nursing services, to protect the patient's safety, and to promote the patient's recovery.
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5, according to the "general hospital hierarchical nursing guidelines (for trial implementation)" and "clinical nursing practice specification (2011 version)" and other requirements, to further standardize the nursing work, to provide patients with standardized, professional, safe and satisfactory nursing services.
6, supplementing the first-line nurses, based on the nursing workload in each ward and the patient's condition configuration of nurses, so that the bed nurse ratio?1:0.4. Reasonable deployment of nurses manpower, effectively patient-centered, to meet the needs of clinical nursing, do not rely on the patient's family or family members to hire their own caregivers to care for patients.
7, to strengthen the quality of nursing management, ward environment, basic care, the implementation of graded nursing measures, clinical nursing details of the quality of the work into the head nurse daily four must check the Director of Nursing inspection content.
8, the implementation of quality nursing service accountability system, the quality of quality nursing service into the monthly comprehensive target management assessment, monthly regular inspection and special inspection, inspection and assessment results as a nurse individual and departmental rewards and penalties, evaluation of excellence based on continuous improvement of quality nursing services.
9, publicize and implement the service project, according to the "general hospital graded nursing guiding principles (for trial implementation)" and other documents, combined with the actual wards, refine the graded nursing standards, service connotation and service projects, in the wards of the eye-catching location of the publicity and follow the implementation.
10, the monthly organization held a work-rest symposium, regularly listen to the patient's views and suggestions on quality care work. Quarterly patient satisfaction survey from the nurse's operating techniques, appearance, health education, the development of corrective measures, timely feedback. Let the patients from the heart satisfaction, require each nurse to establish a good service attitude, the patient's satisfaction as the ultimate goal of the work, as far as possible to provide convenience for the patient, put an end to raw, cold, hard, shirking the imagination occurs, and never allow quarrels with the patient.