Order processing is a core business process in an enterprise, including activities such as order preparation, order delivery, order logging, supplying goods according to orders, and order processing status tracking. Order processing is the most important influencing factor in realizing the enterprise's customer service goals. Improve the order processing process, shorten the order processing cycle, improve the order fulfillment rate and the accuracy of the supply, provide order processing throughout the tracking information, can greatly improve the level of customer service and customer satisfaction, but also be able to reduce the level of inventory, in order to improve the level of customer service at the same time to reduce the total cost of logistics.
One, the general process of order processing
The general order processing process mainly consists of five parts:
① Order Preparation;
② Order Delivery;
③ Order Logging;
④ Delivery according to order;
⑤ Order Processing Status Tracking.
Order processing process
1, order preparation
Reduce customer order preparation time, reduce customer search costs, can significantly increase the market share of enterprise products. Such as a U.S. medical supplies company in 1970 to its major customers (major hospitals) to provide computer terminal equipment and supporting software, hospitals use the company to provide terminals, you can view the company's distribution center inventory information, directly to the distribution center to place an order. This strategic move to improve customer order readiness allowed the company to far outperform its competitors in terms of market share and profitability because competitors could not communicate so directly, quickly, and accurately with hospitals.