Savocall Call Center
CTI technology, which emerged in the eighties, has been marginalized and flattened by the IP tide in the nineties. As the most typical application of CTI technology, call centers have become an inevitable trend in combination with IP.
The company through in-depth research, based on a large number of investigations and analysis, decided to call center products in the development of new products, the introduction and absorption, and finally launched the company's next phase of one of the main products: Savo call center. The product will be used in a large number of applications in various industries such as telecommunications, finance, government and public **** business, manufacturing, retail and logistics, IT and e-commerce industries.Telephone exchange functions: inbound/outbound calls, call forwarding, call parking, call answering (robocall), forced disconnect, forced insertion, recent caller information, do not disturb, waiting for music, automatic selection of outbound rules, caller intelligent matching
Caller information pop-up: incoming calls synchronized display of customer details, previous services and recent call records, which can be edited directly and co
Customer relationship management: Provide functions of new creation, editing, deletion, querying, filtering, batch importing and exporting customer information
Automatic voice response: Record multi-level IVR voice automatic response process according to your own business needs
Automatic call distribution: Intelligent recognition of incoming calls, assigning inbound calls to the corresponding seats, ringing groups or queues, and setting ringing policies and no-answer rules. Set ringing policy and no-answer handling
Call queue management: set the waiting queue for calls independently, select waiting music, intelligently announce queue position and waiting time
Call detail report: record the call list of all calls in detail, and provide the analysis report of all calls from all seats, and provide the detailed report of calls in each time period, such as the daily traffic, monthly load, and so on
Call Recordings Listening: Real-time recording of incoming and outgoing calls of all agents can be realized without adding any special recording devices. Administrators with authority can also listen to any extension under their jurisdiction in real time
Super Voicemail: Provides unanswered voicemail, which can be played directly from the computer or listened to using the telephone extension terminal
Remote Deployment of Extensions: With the unique VOIP gateway function, extensions can be deployed not only on the LAN, but also remotely via the Internet throughout the country
Mobile seat: no matter on business or vacation, change office location, as long as the small box with the adapter, connected to the network cable, you can be with the same as the original to answer the phone to make a call to deal with the day-to-day things, there is no change, to achieve the true meaning of the mobile office
Extension with the line: each extension can be bound to the same phone, including the extension of the phone, the phone can be connected to the network cable. An extension can be bound to three other phones, including landlines, local calls, and cell phones, so that when no one is available at the seat extension, it will automatically call the other phones in turn, thus realizing the function of a one-person call
Click to dial: For customers who need to return a call after searching and filtering out, you only need to click on the other party's number, and the system will dial the extension that you have set up, and the other party's phone will be connected as long as you pick up the phone and the customer information will pop up at the same time. At the same time pop-up customer information. Save the trouble of manual dialing
Forced split, forced insertion, forced transfer: During the call, the shift manager with the authority can forced split, forced insertion, or transfer the incoming call to any part of the extension, external phone, or cell phone without letting the other party make another call
Account authority management: For the different levels of the seat can be assigned with different authorities. Each seat can only browse the contents and perform the operations within the scope of authority
Webcall: Click the Webcall icon on the website, enter the callback number, and then connect the call, realizing the free call for customers.
Seat rating: after the seat agent hangs up the phone after customer service, the system will take the initiative to invite customers to evaluate the seat agent's service satisfaction
Extension number: when the seat answers the phone, the caller will be automatically prompted to "Operator No. XXX is at your service.