1. Refinement management experience and thoughts
Refinement management is an important work of the company to promote the effective promotion of refinement of the management of the work will require a strong implementation, the use of effective ways to control the consumption of the implementation of the process, the following we look at the three raw materials director of the management approach.
1, detailed records
Shovel consumption is a major consumption of raw materials workshop, shovel fuel consumption is an uncontrollable consumption. This forklift consumption every day there is a detailed record, the record is accurate to the fuel consumption, maintenance, drivers, out of work and the daily workload. Through the record to see the daily consumption, control to reduce the waste of fuel consumption. In addition to detailed records, effective and feasible ways can also control the consumption, such as the front tires of the forklift are generally more stressed and seriously damaged, the back tires are less stressed and have a longer service life, when the front tires are worn out, they change the front and back tires to use them in such a way to save the consumption of the forklift to a certain extent. Huo director of raw materials for each workshop also has a detailed record of the daily collection of each thing is accurate to the individual, in the form of different colors to distinguish between different positions, so that even if the position is more but still can look at a glance, intuitive understanding of the consumption of each workshop.
2, inspection and supervision
After the abolition of inspection, the inspection and supervision of the workshop will not be left behind, and now through the internal control, so that the five lines and six lines of the shift supervisor to check each other to ensure the authenticity of the inspection. The number of inspections and inspection times for each position are different, and the shift supervisor and director will carry out spot-checks and assessments on this, and the boards and hygiene in the workshop are also included in the scope of the inspections. Stricter supervision than before can mobilize the enthusiasm of the staff, so that the staff will not produce lazy heart. For the inspection process found in the process of timely reporting, reflecting the results of these inspections have a direct impact on the excellent staff and excellent team evaluation. It is not enough to rely only on the power of managers, through the convening of the management committee and pre-shift meeting, so that employees are involved, put forward their own suggestions, and constantly improve the management system in the process of implementation. And Director Huo will also through internal praise staff, motivate staff, mobilize the enthusiasm of the staff.
2. Refined management experience and thoughts
June 15, 20xx, Mr. Zhou once again came to our hospital for everyone to train, this time he talked about the "fine management of the hospital department and excellence in the department to create". Mr. Zhou's training style of humor and fun, targeted, and close to the actual situation of the hospital, as the saying goes, read a million books is not as good as travelling thousands of miles, travelling thousands of miles is not as good as reading countless, reading countless is not as good as the high people pointing out the way, the high people pointing out the way is not as good as the epiphany, and Mr. Zhou is exactly the high people that we need.
First of all, Mr. Zhou used the story of two monks picking water to let us active thinking, the directors expressed their views, put forward a lot of ideas, my understanding is that the reason why the monk playing the well water, lies in the knowledge of the first bitter and then sweet, every day after picking up the water after the digging of a little well, perseverance, finally dug out of the well water, just as those around us to do a better job of work are more than others to make use of the work of the 8-hour period, so that we have achieved more than others, the time, so that we have to work more than others. The same as those around us who do a better job, are more than others to utilize the time outside the eight hours of work, so only achieved a greater success than others.
Fine management originated in the father of scientific management, Taylor, and then Japan to carry forward. The so-called fine, the dictionary refers to the refined or selected, perfect, meticulous, divine, fine refers to tiny, thorough, exquisite. We learn that the purpose of fine management is to develop a management concept and management technology from casual to standardized, from empirical management to scientific management, from extended growth to connotative growth, from opportunistic enterprises to strategic enterprises, and from rough operation to fine management, which is a kind of management concept and management technology, and it is through the systematization and refinement of the rules and the use of procedural, standardized and data-based means, it is the organization and management of the units accurately, Efficient, synergistic and continuous operation.
The three prerequisites of refined management are to adhere to the market connection, based on data analysis, based on quality training. To do a good job of fine management must start from the details, the details determine success or failure, chance determines fate, only to do through the small things around, in order to promote the hospital's big things. Teacher Zhou came to my hospital in two lectures, have mentioned his experience of a hotel, every night back to the hotel can receive a handwritten letter from the waiter, the waiter from the text of the teacher Zhou lectures to see that he is a lecturer, will be prepared to icing sugar to moisturize the voice, so that Mr. Zhou doubly cozy, although it is a very small move, but reflects the hotel focus on the details of the hotel culture. The same is true for hospitals, if more attention is paid to such details, it will surely leave a deep impression on patients.
Combined with their own work to think:
For hospitals need to be refined management through information technology to achieve, in today's health care industry environment, hospitals lack of information technology to support talk about the refinement of the management of the rootless, detached from the actual. Fine management emphasizes data management and advocates using data to speak. This year, the hospital will soon be online integration platform project can be our various types of data integration and re-display, so that medical staff can be in the clinical diagnosis and treatment process more quickly and accurately access to patient-related information, to fundamentally improve the quality of hospital services and efficiency, reduce the incidence of medical errors, so that the management of the first time to grasp the various types of data in the hospital, more quickly and accurately to make decisions.
During Mr. Zhou's lecture, we are also constantly thinking. How can information technology serve for the refinement of management. Mr. Zhou talked about "starting from the process", which is obviously a very good entry point. Throughout the analysis of our information technology needs, project design, not purely results-oriented, but to make the process of refinement, which should be more communication with the use of departments and clinical departments, listen to their views and suggestions, and to consider a variety of issues that may arise in the future, so as to get the most accurate needs, the most perfect project design, in the later implementation of the process will be more at ease.
Mr. Zhou mentioned that many hospitals have the problem of long outpatient consultation process, long queuing time for registration, long waiting time for consultation, long waiting time for examination, long time for medication, unreasonable layout of outpatient clinic and so on. Combined with our hospital to see, in the past, patients to our hospital need to apply for a medical card, and can only use cash or bank card payment, which causes the patient in the process of medical treatment need to queue up many times, which: do a card queue, registration queue once, to do the examination and buy drugs also need to queue up, if it is found that the balance of the card is insufficient, and also queue up again to the card recharging, the patient a lot of time wasted in the process of queuing and recharging. A lot of patients' time is wasted in the process of queuing and recharging. The traditional charging window is manually operated, which is time-consuming and prone to errors, and patients have to pay cash, make change or enter passwords when using bank cards at the charging window, which is also a reflection of the inefficiency of the window. In order to improve the outpatient process and enhance the patient experience, our hospital started to implement the ID card/resident health card visit mode at the end of 2018, and the offline payment functions of WeChat and Alipay were also launched at the same time. Mobile payment takes the code-sweeping and password-free payment, which makes the settlement process smooth and greatly simplifies the charging and change-making manual workload. At the same time to reduce the patient queuing time, but also to reduce the charge received by the charge of zero error and other risks, and effectively improve the operational efficiency of the hospital.
Nowadays, when patients visit our hospital, they can register at the triage desk or self-service machine with their ID card, Jiu Jian card, or electronic Jiu Jian card, and pay the registration fee with WeChat and Alipay. When paying for examinations, tests and medicines, our hospital opens up three channels to patients: first, directly scanning the QR code on the consultation slip to make payment; second, displaying the QR code at the pharmacy and examination and test windows to make payment by scanning the code dun; and third, making payment through the self-service machines in the hospital. Through the above three payment channels, patients are exempted from queuing, greatly saving the patient's consultation time, increasing the flexibility of payment and improving the efficiency of the consultation.
Starting from the process, the use of information technology to improve medical services, improve patient satisfaction has been the goal of the Information Center, the next step we will be on-line secondary triage, examination appointments and other projects, to further improve the hospital's consultation process.
The eight elements of building excellence are quality, culture, service, innovation, research, advertising, image, public relations.
Information Center as a logistical function of the department, we always pay attention to service in the clinical, pay attention to details, in February this year, we carried out inspections of the hospital's computer terminal equipment and ash cleaning, so that the hospital staff can better use the computer, but also to a certain extent to extend the service life of the hospital computer.
In order to better manage the staff of the department, we have incorporated regulations and institutionalization into the evaluation indexes by means of rewards and penalties. If only a single request for management refinement, but in the assessment aspects, incentives are not a step ahead, and refinement of the alignment, it will inevitably lead to refinement can not be put into practice. So there is a need to promote the fine management, enhance staff awareness, and full participation, the implementation of reward and punishment mechanism, in order to quickly promote the fine management.
3. Refined management experience and thoughts
April 25-26, in accordance with the requirements of the Group's business training in refined management, the company sent the head of the value of the company above the entire staff to participate in the Shaan Tou Group held by the Wells Mining Company, Shaanxi Investment Group to promote the management of the work of the meeting and training.
During the training, we listened carefully to the group's deputy general manager Wang Junying's key requirements for the refined management; China Coal Government Research Association Secretary General Li Yanzhen, combined with the production of actual teachers, made a wonderful speech and refined management practices related to business training; Liangshui Jing Mining leaders at all levels to share the results of the experience of the refinement of management. At the same time, we also participated in the on-site observation and demonstration, coal mine employees present and in-depth exchanges with us experience story, "a statement of two clear" and other refinement of the effectiveness of the practice of initiatives so that we have a lot of feelings, y inspired. As a hydropower company and even the group's new energy field of the first batch of enterprises in the basic team leader and new energy fine management practitioners, I have the following experience:
First, the fine management of the standardization of the team as a focus, and constantly enhance their own job value. We have to improve team cohesion and combat effectiveness, find ways to mobilize every class member to participate in the fine management process of enthusiasm, not let a team member fall behind, and strive to make all of us dig out the highlights, stimulate the vitality of the team to achieve their own value.
Second, the refined management to efficiently and safely complete the production tasks as the goal, to strengthen the refinement of the business ability to learn and practice. We need to further strengthen the post should know should master and refine the practical operation of the ability to improve, by strengthening learning, updating knowledge, expanding horizons, improve awareness and ability. Seriously implement the annual education and training plan formulated by the company, department and shift, study and research the post business working principle and operation technology, and improve the safety operation skills. Often organize class members for production and site management problems together to discuss, *** with the search for solutions to the problem, and strive to improve the overall quality of each employee of the team, to eliminate unauthorized operation.
Third, the fine management to the site management as a landing point, to strengthen the class value of the operation site fine management. We want to "a statement of two clear" as a breakthrough, improve the safety awareness of all staff, guide workers to firmly establish the "safety first" concept, through a variety of ways to teach the class always tighten the string of safety, always put safety in mind, resolutely to do not safe by no means operation; we want to actively participate in the company's various activities, including the development of a new system, to ensure the safety of all staff, to ensure that they are not safe. We must actively participate in the company to carry out the various safety special inspections and unscheduled safety inspections, the discovery of the problem in a timely manner to set people, measures, deadlines and complete the rectification on time to achieve a closed-loop management, and do a good job of reviewing and recording.
Laozi said: "The world's difficult things, must be made easy, the world's big things, must be made in the fine". Refinement is a process that requires long-term persistence and continuous improvement, we must continue to enhance the safety awareness of all members of the team, skills, to complete the change from wanting me to be fine to I want to be fine. Only if we work together *** with the same participation in the refinement of management, from small things to do, from a little bit to do, from me, in order to realize the whole company good and fast development.