Enhancing the digitization of public **** services is an important part of promoting the development of the digital economy during the "14th Five-Year Plan" period. Recently, the State Council issued the "14th Five-Year Plan" (hereinafter referred to as the "Plan") for the development of the digital economy, proposed to continue to enhance the level of digitization of public **** services, to promote public **** services more inclusive and equal.
It is an inevitable choice to promote the digitization of public ****services for the whole society ****to enjoy the dividends of development
Today's world, a new round of scientific and technological revolutions and industrial changes are in the ascendant, and digital technologies represented by the Internet, cloud computing, big data, artificial intelligence, etc., are constantly being updated and iterated, and the penetration and popularization of digital technologies have become a major challenge for the public. Promote the equalization of public **** services, inclusive, efficient, convenient and important means to allow the general public **** enjoy the fruits of the development of the digital economy.
(a) digital technology to promote the equalization of public **** services inclusive. The main contradiction in our society is the contradiction between the people's growing need for a better life and the unbalanced and insufficient development. The application of digital technology can effectively promote a more optimal allocation of public ****service resources between regions and between urban and rural areas. Since the "13th Five-Year Plan" period, the digital access divide between regions and urban and rural areas in China has been bridged, with the difference in Internet penetration rates between urban and rural areas narrowing from 36% at the end of 2016 to 19.1% in June 2021. Network support for wisdom has achieved remarkable results, the majority of rural schools to realize Internet access, by the end of 2021, the national primary and secondary schools (including teaching points) networking rate has risen from 69.3% in 2015 to 99.7%, through the implementation of the "special classroom", "master classroom", "synchronous classroom" and "synchronous classroom". Through the "special delivery classroom", "master teacher classroom", "synchronized classroom", etc., so that more children in rural areas and impoverished areas to enjoy more high-quality educational resources.
(ii) Digital technology promotes efficient and convenient public **** services. With the widespread application of the Internet, big data, artificial intelligence and other technologies, government services are also gradually becoming mobile and intelligent. Relying on the national integrated government service platform, the proportion of provincial administrative licensing matters that are accepted online and "run at most once" has exceeded 82.13%, and more than half of the national average time limit for administrative licensing matters has been compressed by more than 40%. "Palm office" and "fingertip office" have become the standard features of government services, and "one network office" and "different places office" have become the standard features of government services, and "cross-provincial office" and "cross-provincial office" have become the standard features of government services.
Second, focusing on the four major areas, accelerate the promotion of the digital level of public **** service comprehensively
Compared with the traditional public **** service model, the digital economy era of public **** service is more prominent digitization, intelligence and integration. The Plan proposes to continuously improve the level of digitization of public **** services, synergistically promote the four major service areas, and realize the dividends of the development of the digital economy for all **** enjoyment.
(a) the field of government services, continue to improve the "Internet + government services" effectiveness. During the "13th Five-Year Plan" period, all regions and departments relied on the national integrated government service platform to vigorously promote the "one network", which provided strong support for deepening the "release of services" reform and promoting the construction of digital government. It has provided strong support for deepening the "release of administrative services" reform and promoting the construction of digital government. As of December 2021, there were more than 800 million real-name users of the national integrated government affairs service platform, and it has realized the "cross-provincial common office" for matters such as production licenses for industrial products, filing of settlement for medical treatment in different places, and application for social security cards. "In the 14th Five-Year Plan period, more attention should be paid to improving the effectiveness of government services. The first is to accelerate the standardization and intellectualization of government services. Taking standards as a guide, the government services should be standardized, regulated and facilitated, the level of digitization and intelligence of government services should be continuously improved, and high-frequency services should be "one-networked". Each region should prepare a list of high-frequency government service matters, promote the list of matters "palm can do", so that enterprises and the masses can do more convenient. The second is to promote data *** enjoyment and business synergy. Establish and improve the coordination mechanism of government data **** enjoyment, accelerate the unified authentication of digital identity and electronic certificates and other mutual trust and mutual recognition, and promote process optimization and business synergy. Relying on the national integrated government service platform, promote cross-departmental and cross-regional parallel approval, joint supervision and coordinated decision-making, and promote the realization of government services, such as "regional common office", "cross-provincial common office" and "senseless roaming". "Thirdly, we will promote the deepening of government services. Third, promoting the deepening and sinking of government services. We will promote the deep expansion of government services to the grassroots level and enhance the level of service facilitation. It has continued to strengthen the three-level linkage of provincial, municipal and county government services, while accelerating the downward shift of the center of gravity of service resources, constructing and perfecting an online government service system covering five levels: provincial, municipal, county, township and village, expanding the scope of the online government service "Village Pass", and accelerating the integration of online and offline services. Fourth, promoting the initiative and precision of government services. Demand-oriented, pay attention to the integration and application of government data, from "people looking for services" to "services looking for people", deepen the big data analysis technology, enhance the ability to predict the demand for handling matters based on big data, and create proactive, multi-level and innovative services. The company will also deepen its big data analysis technology, enhance its ability to predict the demand for handling matters based on big data, and create a proactive, multi-level and innovative service scene. Fifth, promoting the collaborative application of digitalization in key areas. Standing in the overall social and economic perspective, focusing on urban public **** health, social security, emergency management and other areas, deepen the application of digital technology, through the data **** enjoyment and cross-sectoral collaboration, to promote the rapid response to major emergencies and linkage disposal, enhance the effectiveness of the actual application.
(2) social services, accelerate the improvement of social services digitalization level. The level of digitalization of social services to enhance, for the construction of *** build *** governance *** enjoy *** with the wealth of the people's livelihood development pattern is of great significance. In recent years, breakthroughs have been made in the provision of social services. During the "14th Five-Year Plan" period, it is necessary to further enhance the level and coverage of the supply of digitized social services. First, to promote a wider range of service areas. In-depth promotion and development of smart education, digital health services, smart culture and tourism, smart communities, and digitization of social security services will be carried out to optimize the digital supply of service resources for conventions and exhibitions, tourism, and sports construction, as well as networked services, and to promote the deepening of the application of high-quality resources and the enjoyment of reuse.****. Strengthening the matching of supply and demand in the areas of employment, pension, child welfare, childcare, housekeeping and other livelihoods, and optimizing the allocation of resources. We will develop intelligent broadcasting networks and accelerate the integration and upgrading of the national cable television network. Second, promoting more inclusive social services. In-depth development of telecommunication universal service pilots. Efforts have been made to target revolutionary, ethnic, border and poverty-stricken areas, as well as key services such as education, medical care, social security and assistance, to accelerate the level of remote supply and coverage of social services, and to facilitate the equalization of basic public ****services. Strengthening the construction of information accessibility and upgrading the capacity of digital social services for special groups, so that more people can enjoy the convenience of digitization. It will also promote the in-depth integration of social services and digital platforms, and explore and encourage cross-border cooperation in various fields to stimulate the vitality of social participation.
(3) In the field of digital urban and rural areas, the construction of new smart cities and digital villages will be promoted in an integrated manner. The new smart city is a comprehensive carrier for the application of new-generation information technology in the city, and is an important hand for the city to realize overall digital transformation and intelligent development. China's new smart city construction has achieved remarkable results in recent years, and it is necessary to further promote the integrated development of digital urban and rural areas during the "14th Five-Year Plan" period. First, continue to promote the construction of new smart cities. Strengthen the integrated planning and top-level design of smart cities, effectively promote urban data integration*** and business synergies, and promote the construction of new smart cities in a hierarchical manner. Combined with the actual needs of the city, improve the city information modeling platform and operation and management service platform, conditional cities and municipalities in accordance with local conditions, to explore the scientific construction of the digital twin city. Put an end to blindly following the trend, emphasize the effectiveness of application, and build new smart cities that are economical and pragmatic. Encourage the participation of social forces, innovate new smart city construction, application, operation and other modes, establish and improve the long-term development mechanism of smart cities, promote the synergy of smart city planning, design, construction and operation, and enhance the blood-forming ability of smart city construction. Second, speed up the construction of digital countryside. Improve the supply of information and services in rural areas, enhance the level of information services for the benefit of agriculture, build a comprehensive information service system for the countryside, and promote the digital application of agricultural production and life. It will promote the digitization of rural governance and the online and offline integration of agriculture-related service matters. Improve the dynamic statistical release mechanism of the urban and rural resident population, promote the two-way free flow of urban and rural elements and the rational allocation of public **** resources, the formation of a digital urban and rural integration and development pattern of urban and rural areas with the countryside, *** build **** enjoy.
(D) the field of digital life, innovation to create wisdom **** enjoy the new digital life. The development of the digital economy will lead to the vigorous development of new forms of digital industry, further enriching the people's digital life service supply. During the "13th Five-Year Plan" period, China's information consumption realized rapid growth and continued to expand the new space of digital life. 2020, China's information consumption reached 5.8 trillion, and new types of consumption such as smart homes, wearable devices, and automotive networking devices were welcomed by the market. During the "14th Five-Year Plan" period, efforts should be made to increase the supply of digital life products and enhance the convenience and happiness of the public. First, developing smart communities. We will open up the "last kilometer" of information for the benefit of the people, accelerate the digital transformation of existing residential and community facilities, explore and optimize the construction and operation mode of smart communities, promote the development of smart communities by shifting from construction to long-term operation, and promote the organic combination of an effective market and a service-oriented government. The second is to promote the development of smart homes. Guide and promote the intelligent interaction between home products and home environment, enrich the application of digital home life, so that people can enjoy the convenient life brought by digitalization. The third is to promote information consumption by enhancing the smart experience. Innovative development of "cloud life" services, expanding the content and intelligent applications of micro-service platforms in the fields of socializing, shopping, reading, entertainment, fitness and exhibitions. It has also promoted the integration of public **** services to enhance the consumption experience in scenarios. (Tangs Zhao Wenjing State Information Center)