Outpatient nursing teaching work summary

2, take the initiative to meet the patient, do a good job of health education, to win the trust of patients, really anxious patients, think of the patient, and effectively do a good job of the "four light", "six heart", "seven sound service "to take the initiative, touch, smile service to the letter, and strive for patient satisfaction department.

3, every quarter issued a patient satisfaction questionnaire, timely summary of patients and their families put forward good comments or suggestions, try to meet the reasonable requirements of patients.

4, require unlicensed nurses to actively study hard to get a license as soon as possible, to eliminate unlicensed nurses alone scheduling.

5, adhere to the norms of nursing staff instrumentation, light makeup on duty.

Outpatient nursing teaching work summary 3

"Promote quality nursing service" activity is to promote hospital reform and nursing career development of important initiatives. Our hospital outpatient clinic since June 20XX to carry out "quality nursing service" activities, under the guidance of the health administrative departments, under the care and support of leaders at all levels, combined with the "three good and one satisfaction" activities, to further promote the quality of nursing service work. In-depth development, in expanding the connotation of nursing services made a useful attempt to promote the overall health of patients, to meet the growing demand for nursing services and other aspects of the majority of the people have made unremitting efforts, is now the outpatient outpatient quality care services in this quarter summarized as follows. Outpatient is the window of the hospital, outpatient nurses are the earliest contact with the patient's health care personnel, in the full implementation of quality nursing services today, outpatient nursing, always adhere to the patient-centered, for the patient to our hospital's needs, and actively improve the outpatient clinic clinic inconvenient links, optimize the service environment and process, shorten the patient's waiting time, enhance the patient's satisfaction with the hospital in our hospital.

1, the outpatient clinic to provide "one-stop service".

"One-stop service" clearly set up the four major functions of guidance, counseling, reservation, convenience measures. The first step is to make sure that you are able to get the best out of your car and that you are able to get the best out of your car. Consultation: On-site consultation and telephone consultation are set up, and the consultants should implement the "first-responsibility system", with civilized language and warm attitude, and be responsible for providing patients with all kinds of examination and test information and reports. "One-stop service" provides patients with drinking water, pens, letterhead, envelopes, glue, tape, umbrellas, wheelchairs and other convenient service measures. Pre-screening and triage: Accurate information on doctor's visits to each department is announced daily to guide patients to the clinic. According to the main complaint, basic signs and performance of the patient, provide accurate diagnosis and treatment information for the patient, guide the patient to accurately fill in the consultation information, accurate consultation.

2, to carry out the appointment service.

The outpatient clinic has now opened the telephone reservation, online reservation and on-site reservation system. Telephone appointment: The telephone number of the appointment is announced to the society, and a dedicated staff is arranged to answer the phone and make the corresponding registration, and implement the relevant appointment information in a timely manner. Network Appointment: Installation of intensive network appointment platform, which can simultaneously accept the appointment information of patients from all over the province. On-site Appointment: In the outpatient "one-stop service" center to set up an appointment clinic registration port, for patients with the need to make an appointment, to give the reception of registration, and notify the relevant departments to make good preparations to receive the appointment of the patient's visit.

3, the opening of consultation, emergency "green channel".

For the elderly, frail, mobility problems.

For the elderly, frail, mobility-impaired patients, the guide staff to provide registration, accompanied by inspection, wheelchair flatbed escort services, the critically ill patients immediately escorted to the emergency department for treatment.

4, improve the professional knowledge of nursing staff, operational skills; update the concept, enhance the ideological understanding; strengthen the scientific management of outpatient nursing staff.

Monthly implementation of two nursing staff to carry out professional knowledge and skills of small lectures, and constantly solidify the theoretical foundation of nursing staff, strict standardization of nursing operations, to avoid the risk of nursing work; the work process, the conscientious and full implementation of the nursing job responsibilities, refinement of the work standards, standardize nursing behavior. Instrumentation, demeanor, do smile service, attention to patients' physical and mental health, provide psychological support and health guidance. According to the outpatient (emergency) clinic volume, treatment volume and outpatient surgery volume and other factors to rationally arrange the configuration of nurses, nurse scheduling taking into account the needs of outpatient clinic work and nurses willing to reflect the humanized management.

5, to carry out patient satisfaction surveys:

Regular distribution of outpatient patient questionnaire survey, the questionnaire reflects the problem of sorting, find the reasons, improve the work.

The second half of 20XX in accordance with the requirements of the Ministry of Health quality care work will focus on promoting outpatient quality care work, against the standard, to find deficiencies, and in the future work to further improve the improvement.

1, improve the nurse active service consciousness: in the outpatient questionnaire survey, patients get the nurse active service accounted for a small portion, to strengthen the nurse service consciousness, to change the passive service for active service, the patient to give active service.

2, strengthen the outpatient nurses communication skills training: the organization of young nurses to learn nurse-patient communication skills, pay attention to the daily work of nurses and patients in the exchange of communication, found that the problem, timely instruction.

3, strengthen the outpatient clinic nurses training: now the outpatient clinic nurses in the patient reception, condition observation, order, special patients priority arrangements for consultation, etc. can work in accordance with the requirements, but waiting for the patient health education is not in place.

"Quality nursing service" connotation and its construction will be a long and arduous process, the hospital has a long way to go, every medical staff in the outpatient clinic should shoulder the responsibility and mission of quality nursing service, continuous improvement, continuous improvement, through quality care to reflect the overall strength of the hospital.

Under the care and support of the hospital leadership, in the nursing department and outpatient department director of the direct leadership and business guidance, in the hospital of the strong support of the departments and departments to assist, through the concerted efforts of outpatient personnel, with the hospital currently carrying out the "quality of care work" and other activities, closely around the hospital's central work, the hospital's work. Closely around the center of the hospital's work, outpatient nursing management has changed significantly, this year, outpatient nursing staff from the quality of medical care, service attitude, mental outlook and other aspects have made significant progress. Now summarized as follows:

1, adhere to the construction of the style of work, and constantly improve the quality of service of nursing staff, strengthen the ideological education of nursing safety, strengthen the sense of responsibility, strict implementation of the rules and regulations, to avoid the occurrence of nursing defects and errors, and to eliminate medical accidents, to ensure medical safety.

2, according to the Ministry of Health, "on the implementation of public hospitals in the work of the views of the appointment service", combined with the hospital to carry out the actual situation of the work of the appointment service, the development of the work of the implementation of the appointment service program, and achieved good results.

3, improve outpatient services, convenient for patients, extend the spirit of quality care, outpatient department in the peak hours of the overall strengthening of outpatient departments to coordinate; different time to adhere to a number of booking measures; and China Unicom Xinjiang Branch to carry out the 116114 booking platform work to facilitate the patient's access to the clinic, and the cooperation of MAA to provide consulting services for the patients, to ensure the quality of medical care of the hospital clinic, to shorten the patient's visit, check, check, and provide consultation services for patients. It has shortened the waiting time of patients for consultation, examination, treatment and medicine collection, and greatly improved patients' satisfaction with outpatient treatment. We implement real-time monitoring of outpatient flow, according to outpatient flow monitoring to obtain the number of patients waiting for treatment, the actual number of doctors to provide services or the number of windows, to determine whether to increase the number of staff or service windows, the quality of outpatient services every month, outpatient management work, outpatient management of the work of the physician to make an analysis of the evaluation and continuous improvement, and therefore effectively shorten the waiting time for the patient's medical treatment.

4, conscientiously do a good job of outpatient complaints reception, to the complaints of patients to do a good job of coordination and explanation of the work, and timely resolution of conflicts between doctors and patients, the complaints in a timely manner to check the views, try to nip medical disputes in the bud. At the same time to carry out outpatient, medical technology, inpatient and functional department satisfaction survey, monthly satisfaction questionnaire issued 150, timely feedback to the hospital leadership and nursing department, outpatient nursing deficiencies in the timely adjustment and rectification.

5, outpatient level hospital review work, always synchronized with the hospital to meet the requirements of the evaluation office and the task, conscientious and meticulous completion of each task.

6, usually do a good job in the outpatient clinic window section of the coordination of work, such as outpatient patients peak window more crowded. Guide nurse timely maintenance of order, queuing, and remind patients to prevent theft and burglary.

7, weekly nursing safety hazards check, everyone in the department to participate in the work of the existence or potential nursing safety hazards, timely report to the nursing department and timely rectification. January - September, the outpatient nursing staff no nursing error accidents, no valid complaints.

8, encourage nurses to take the initiative to report adverse events, the possible hidden danger of cause analysis, and actively improve the work.

9, outpatient nurses in accordance with education, years of experience, title and comprehensive quality assessment is divided into N3 level, complete the outpatient nurses training program, outpatient nurses 2 times this year to participate in the first aid training organized by the hospital, to carry out ① tracheal intubation to cooperate with; ② defibrillator, monitors, ECG monitors, the use of simple ventilator; ③ cardiopulmonary resuscitation; ④ first aid simulation exercise; through the training, the nurses first aid skills Through the training, the nurses' first aid skills have been greatly improved.

10, deepen the "excellence" work, improve the outpatient nursing rules and regulations, and constantly optimize the medical environment, in the outpatient clinic to carry out a variety of convenient measures, humane service, and improve the satisfaction. Guiding staff, can correctly guide patients to medical treatment, to provide active service.

11, strengthen the nursing team construction, enhance the level of professionalism and quality connotation, deepen the "excellence" work, improve the outpatient nursing rules and regulations, in the period of January - September 20XX, improve the infusion and other processes, so that the patient more quickly and conveniently, and improve the efficiency of work. Work efficiency. During the period of January-September 20XX, services such as telephone follow-up for discharged patients were carried out, which greatly improved patient satisfaction.In October 20XX, in order to reduce medical risks, minimize the waste of human resources, and actively cooperate with the three-tier diagnostic and treatment program of the Commission on Health and Planning, the hospital closed down the work of the outpatient injection room after weighing the advantages and disadvantages, and shifted the nursing staff of injection room to the position of clinic guide to strengthen the outpatient clinic. Guiding positions to strengthen the work of the outpatient window.

12, in October 20XX, because of the nature of the work of the guide, is not in line with the work of part-time patients discharged from the hospital phone call back to the work, so in the declaration of the hospital leadership, the outpatient clinic has stopped discharged patients phone call back to the work.

13, with the Hospital Nursing Department to complete the work of the Xinjiang Specialty Nursing Course, has been praised and recognized.

14, shortcomings of nursing research work to carry out insufficient efforts, the paper published unsatisfactory. In the future work, outpatient nursing staff will work harder to do excellent white angel!

First, 20xx year summary

20xx year in the hospital under the correct leadership of the leadership of the Department of Nursing, outpatient department under the correct guidance of the director of the Department of the section of all comrades in the strong support, the more successful completion of the beginning of the year to develop a plan, is summarized and reported as follows.

(a) actively organize and participate in the hospital's three A review and JCI special work to promote the three A review and JCI special work as an opportunity to organize learning, continuous improvement, increased cohesion of the department. Self-examination was conducted according to the standards of the three-A review and JCI review, and problems were found to consult the review experts and corrected in time. According to the requirements of the accreditation experts and the Nursing Department, the work system and duties of the outpatient clinic were revised, and the lunch break was used to organize nurses for training and learning of 36 core systems and related knowledge. According to the requirements of JCI accreditation experts, all nurses actively participate, actively cooperate, and humbly accept and timely rectify the items proposed by the expert group, such as the management of high-alert drugs, environmental labeling, hand decontaminant labeling, medical waste management, and hand wash basins 4 big pieces of supporting inspection, registration, and so on.

(ii) quality nursing services. Advocating patient-centered, to "I do something for the patient can make the patient more comfortable" as a starting point, and actively solve the problems for patients, to answer the various questions raised by the patient, the patients and their families have been praised.

(C) production safety:

1, the strict implementation of outpatient regional departmental safety inspection registration, weekly supervision and inspection, timely feedback on the problems found rectification.

2, quarterly safety self-inspection of outpatient regional departments, **** identified 9 hidden dangers, and will be reported to the hospital security office in a timely manner to give a solution to the hidden security problems.

(D) to strengthen the post practice:

1, in order to further improve the first aid skills of outpatient nurses, practicing solid basic skills, all the outpatient nurses to conduct a rigorous examination of cardiopulmonary resuscitation, and the organization of outpatient area patients with sudden accidents first aid drills, to ensure that nurses are proficient in the mastery and application.

2, invited professionals to carry out the use of fire extinguishers to explain the operation, to achieve proficiency in everyone, and organized a fire evacuation and rescue emergency response drills, improve the awareness of safety and emergency response capabilities.

(E) how to outpatient area patients fall/falling bed prevention is a gap in our hospital, in response to this problem, actively communicate with the Department of Nursing, in the Department of Nursing's strong support for the development of practical preventive measures, that is:

1, in the outpatient area posted a unified production of the "Fall Prevention 10 Knowledge

2. The nurse guide will conduct visual screening for all patients who come to the hospital, assess the risk factors for those who are at high risk of falling, and register the assessment results in the outpatient medical record, while marking the patients at the same time.

(F) Strengthen health education. Since June 1, daily 7:30 am and 12:30 pm, health education video broadcast for outpatient waiting patients, welcomed by the majority of patients and their families.

(VII) to strengthen the management of diarrhea clinic, in the diarrhea clinic comrades with strong support, since the May 1 opening to the end of October 30, the more successful completion of the tasks.

(H) outpatient His system switching, operation process, outpatient clinic all nurses work overtime, study in advance, timely communication with engineers, and strive to help doctors to solve the problems in the His system switching process, to ensure the smooth switching of the His system. In the follow-up work to actively cooperate with the hospital nursing information management platform for departmental management, found that the problem of timely communication with the information department, information maintenance, to ensure the normal operation of the outpatient information system.

(IX) research and teaching: invented a patent, held a municipal continuing education program.

Second, 20xx year intends to:

(a) go all out to do a good job of JCI special work to promote the work of the hospital JCI accreditation work to make their own contribution.

(2) patient-centered quality care services, and actively solve problems for patients.

(C) according to the law and regulations to do a good job, the production safety as the work of the top priority.

(D) continue to do a good job of outpatient area patients fall / fall out of bed prevention screening.

(v) Strengthen job training.

(F) Do a good job of health education for outpatients.

Outpatient nursing teaching work summary 6

Under the correct leadership of the municipal government, under the support of the city's health department, the XX hospital six months, in the staff of the *** with efforts to carry forward the spirit of teamwork, adhere to the concept of the patient as the center, wholeheartedly for the patients to provide quality and efficient service, medical quality and quality of care has improved greatly, which is the whole staff of the self-improvement and The quality of medical care and nursing care has improved greatly, which is the self-improvement and hardworking spirit of all staff.

First, the work of professional ethics

1, strengthened the professional ethics education of medical staff, through the professional ethics education exams continue to improve the professional ethical behavior of the medical staff, set up the concept of wholeheartedly for the patient's service, consciously implement the rules and regulations of hospitals, by the relatively good results.

2, in order to keep abreast of, and understand the hospital staff, patients on the hospital leadership team opinions in a timely manner issued a questionnaire 200, on the questionnaire feedback, the hospital and the hospital team leadership to reflect the situation is more satisfactory, loyal. That xx hospital in the community image is good, the people are welcome, satisfied.

3, in order to accept the supervision of the general public, put forward valuable opinions, set up a good image, better serve the people, our hospital has implemented the listing on the post, mutual supervision, by a good effect.

4, the hospital held a monthly patients or family members of work and rest symposium, monthly hospitalized patients issued a questionnaire, the overall evaluation of our hospital is relatively satisfactory.

Second, medical care

1, April this year, the addition of internal pediatric wards, the solution to the masses to facilitate hospitalization, but also to increase the social and economic benefits, to alleviate the difficulty of hospitalization of patients, the majority of patients welcome.

2, is the medical quality management in place, through regular business clinics and quality inspection, timely detection of problems in the work, to take effective corrective measures to prevent the occurrence of medical errors.

3, is the nursing management of new initiatives. According to the "Guangdong Provincial Nursing Management Code" and "Clinical Nursing Technical Practice" requirements, combined with the actual, the development of a new quality standards, and in accordance with the quality standards of the regular organization of inspections, for the existence of problems, deficiencies, the implementation of various improvement measures, the reasonable deployment of nursing staff to turn from the highly responsible, to do busy but not chaotic.

4, is to do a good job in the introduction of talent, in the network logging recruitment of talent ads, and take measures to do a good job of contacting and organizing interviews to increase the introduction of talent.

5, in order to celebrate the International Nurses Day, to encourage the majority of nursing workers, and actively serve the sick and wounded, the majority of nursing workers in our hospitals work actively, study hard, love their jobs and dedication to their work, dedicated to their positions, passionate about serving patients, a number of good people and good deeds have emerged, after the top and bottom of the recommended assessment of the Zhu Tao, Li Yingying, Li Xueqing, Chen Mei'e, Li Jingxian, Wu Xiufang 6 excellent nurses, in the nursing team The nursing team has set an example.

6, the first half of the organization of thematic business lectures, expert lectures 18 times, medical care to listen to 700 people.

7, our hospital health care workers, carry forward the spirit of Bai Qun, technical excellence. For the patient warm service thoughtful, careful treatment, careful care, by the patient's high evaluation. And send thanks to the banner 10 (orthopedics 3, general surgery 6, internal pediatrics 1).

8, orthopedics carried out the first case of xx hospital using memory alloy patella claw treatment of comminuted patella fracture.

Third, administrative, financial and logistical management

1, financial management standardization, the hospital financial work to adhere to the "unified leadership, centralized management," the principle of financial management, all financial income and expenditure into the unified management of the financial sector, and conscientiously do a good job of financial budgeting, strengthen financial supervision and analysis. Work, strengthen financial supervision and analysis, carry out asset inventory. Finance monthly income and expenditure accounts published once.

2, the strict implementation of the national system of centralized bidding and procurement of drugs, medical supplies and regulations, the first half of this year, drug revenue accounted for 24.5% of the business income, six months did not find fake or shoddy medicines and complaints, to ensure the safety of clinical use of drugs.

3, the sections work closely together, *** with the good protection of the supply work and logistics section to strengthen the sense of service, find ways to change the environment of the clinic, especially in the water, electricity, material supply and fire safety, the purchase of a set of washing machines, to protect the clinical supply, and to increase the accident detection and prevention work, to maintain a good medical order, to ensure that the work of the normal functioning of the work.