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Harbin, March 1 (Correspondent: Yi Xiaofeng, Dong Yuxiang, reporter: Guo Yi) Today, the reporter learned from the Heilongjiang Provincial Department of Health To: In order to effectively promote the establishment of safe hospitals among medical institutions in our province and strengthen the awareness of medical risk prevention among medical institutions and medical staff, the Heilongjiang Provincial Comprehensive Management Office has recently taken the lead and is composed of the Provincial Health Department, the Justice Department, the Public Security Department, the Civil Affairs Department, and the Finance Department. Seven departments including the Ministry of Finance and the Insurance Regulatory Bureau jointly established the Heilongjiang Provincial People's Mediation Committee for Medical Disputes. This move aims to give full play to the function of third-party people's mediation in preventing and resolving conflicts and disputes, and at the same time establish a medical liability insurance mechanism throughout the province to provide Strengthening doctor-patient communication has opened up new ways to resolve medical disputes.
After some medical disputes occur, some patients are unwilling to resolve them through judicial channels, and believe that the coordinated handling by the health administrative department or hospital is "unfair", so they resort to inappropriate methods, thereby disrupting medical care. Dispute handling procedures have exacerbated conflicts between doctors and patients to a certain extent. The People's Mediation Committee for Medical Disputes has given these people a new choice. The People's Mediation Committee for Medical Disputes is guided by the judicial department and is independent of the health department, medical institutions and insurance companies. It is conducted on the basis of voluntary equality between doctors and patients. Independent mediation does not charge any fees and is a third-party mediation mechanism independent of doctors and patients. When mediating medical disputes, it is based on relevant laws, regulations, rules and norms, and in accordance with the basic principles of equality, voluntariness, legality and reasonableness, and no restriction on the litigation rights of the parties. It makes full use of its own medical and insurance resource advantages in mediation, and follows the social mediation of medical disputes. A neutral way to resolve medical disputes and protect the legitimate rights and interests of both doctors and patients. After reaching a mediation agreement and resolving conflicts and disputes, the underwriting insurance company will actively settle claims based on the claims amount determined in the people's mediation agreement signed by both parties.
If mediation fails by the Medical Disputes People’s Mediation Committee, it can still be resolved through technical appraisal of medical accidents, handling by the health administrative department, or legal proceedings. During the process of people's mediation of medical disputes, once any party applies for technical appraisal of medical accidents, mediation by the health administrative department, or legal proceedings, the People's Mediation Committee for Medical Disputes will immediately suspend the mediation work.
At the same time, in order to enhance the awareness of medical risk prevention among medical institutions and medical staff, improve the ability to resolve medical risks, maintain normal medical order, and protect the legitimate rights and interests of both parties, Heilongjiang Province will establish a medical liability insurance mechanism and require all Provincial public hospitals are uniformly insured. Medical institutions can voluntarily choose relevant additional insurances based on their own risk status and insurance needs, including medical accident insurance, medical error insurance, medical accident insurance and public liability insurance, including protection for medical personnel. Insurance, medical institution property insurance, medical equipment and machine damage insurance, etc. The Provincial Department of Health will incorporate the development of medical liability insurance into the assessment of the creation of "safe hospitals", hospital review, and verification of medical institution practice licenses.
According to Director Wang Fengmin of the Medical Management Division of the Provincial Department of Health, the "People's Mediation Law of the People's Republic of China" promulgated on August 1 last year clarified the legal status of people's mediation, which uses people's mediation The effective form of the mechanism provides an intermediate place for both doctors and patients, especially patients, to fully express their opinions and effectively handle disputes, so as to mediate and handle medical disputes in an open, fair, legal, reasonable and reasonable manner.
Currently, 56 cities and 16 provinces, autonomous regions, and municipalities across the country have launched people’s mediation for medical disputes and medical liability insurance. Some places have achieved gratifying results in a short period of time. More than 70% of medical disputes have been properly handled through people's mediation. "Medical troubles" and other phenomena that disrupt medical order have been effectively curbed, effectively maintaining the balance between doctors and patients. The legitimate rights and interests of both parties have been recognized by both doctors and patients.
This time, Heilongjiang Province first established the Provincial People's Mediation Committee for Medical Disputes in Harbin City, which is responsible for mediating medical disputes in insured public hospitals in Harbin City. When conditions are mature, it will gradually establish medical dispute mediation organizations at the grassroots level. At the same time, in order to improve mediation capabilities and ensure the quality of mediation, the Provincial Department of Health has also established an expert advisory committee and relevant departments composed of medical experts, legal experts, and insurance experts to provide services for the People's Mediation Committee for Medical Disputes to mediate disputes.
Small link?: Work flow of people's mediation of medical disputes: When a medical dispute occurs - medical institutions or patients apply to the People's Mediation Committee for Medical Disputes - the People's Mediation Committee for Medical Disputes accepts the application and files it - in accordance with the regulations Carry out case investigation, medical technical appraisal, and comprehensive discussion - the people's mediator conducts mediation work - both doctors and patients appraise the "Mediation Agreement" - supervise both parties to travel mediation agreement - close the case
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