2017 hospital letter and visit stability work plan (a)?
In order to further strengthen and improve the work of letters and visits, and effectively safeguard the legitimate rights and interests of the people, and enhance the close contact between the party and the people, according to the "Regulations on Letters and Visits" and the county party committee, the county government, as well as the county health bureau of the letters and visits, and the maintenance of stability of the work of the relevant provisions of the relevant provisions of the letter and visit, the preparation of this statement of responsibility.?
First, the goal and mission?
1, attach great importance to the work of letters and visits. To convene regular and irregular meetings of the work of letters and visits, study and solve major problems in the work of letters and visits, and establish a good letter and visit work organization and system.
2, strictly in accordance with the law, to put an end to the occurrence of vicious petitions caused by the staff of the unit's inaction or misbehavior. Strengthen the education and stabilization of irregular petitioners in the unit, support and cooperate with the public security and political and legal departments to crack down on serious violations of the petitioners.
3, effective control and timely disposal of collective petitions. The leaders of the hospital should go to the scene within the specified time for the occurrence of cross-level petitions, deal with them promptly, and channel them into settlement.
4, seriously do a good job of handling letters. Ensure that every letter from the masses have an answer for everything, the implementation of each piece, and strive to properly solve the problem at the primary stage. Processing results as required to report to the relevant departments and written replies to the petitioner.?
5, the establishment of a sound petition network institutions. Seriously do a good job of investigating and resolving the work, so that the information is smart, clear, quick response, nip the problem in the bud, the possibility of triggering the emergence of cross-level petitions of letters and petitions timely report to the Bureau of Health, and tracking and stabilization.
6, petition information is timely and accurate.
7, strive to this unit does not occur in the petition.?
Second, to strengthen the duty preparation?
Strictly in accordance with the requirements of the higher level to do a good job of maintaining stability during the period of special care letters and visits and duty preparation.
1, special care during the period of full participation, full commitment, comprehensive investigation, all efforts to resolve, full responsibility for stability and control.
2, special care period to seriously develop a written leadership duty system, and the prescribed deadline before the Bureau Office or the Bureau of Petition and Stability Office for the record.
3, special care period to adhere to the 24-hour leadership duty system.
4, intensive care period of the hospital leadership, the responsible person's communication tools to keep 24 hours open.
5, special care period to adhere to the daily collection of intelligence information research and reporting, every day before 3:00 p.m. to report to the bureau office, shall not be late, omission and concealment of reports.
6, special care period leading cadres non-special circumstances non-special approval shall not go out.
Third, strict accountability?
1, the conflict dispute investigation is not timely, preventive measures are not effective or mutual shirking of responsibilities, depending on the severity of the case were given a verbal warning, notification of criticism, pre-veto, a veto.
2, due to the work of ineffective and thus lead to the escalation of general conflict disputes into mass incidents; or disposal of mass incidents ineffective, depending on the circumstances of the case were given a verbal warning, notification of criticism, pre-veto, a veto.
3, where the special protection period does not obey the stability of the scheduling, or in the spot check found that the communication does not work the implementation of the pre-veto, two pre-veto will be a veto.
4, on the staff of the abnormal petition, the petition of the year-end can not be assessed first and best, to the unit caused by all the losses borne by the parties.
2017 hospital petition stability work plan (two)?
In 2017, the hospital's letter and visit stability work under the leadership of the higher level, in strict accordance with the requirements of the letter and visit target management, conscientiously implement the responsibility system of the letter and visit work, to solve the mass petition, resolve contradictions and disputes as the focus of the work, to strengthen the organization and leadership, in-depth and detailed investigation, clarify the work responsibility, the implementation of the measures for resolving the situation, and the work of the letter and visit stability Obvious results have been achieved. In order to effectively do a good job of this year's petition and stability work, to promote the good and fast development of our hospital, especially the preparation of this year's petition and stability work plan. Specifically as follows:?
First, the guiding ideology?
Deng Xiaoping Theory and the "Three Represents" as the important idea of guidance, in-depth study and practice of the Party's mass line education and practice activities as the main line, the full implementation of the Party's xx large, xx session of the xx plenary session of the spirit of the overall deployment of the Bureau of Health, in-depth investigation and resolve contradictions and disputes, and to standardize the work behavior of the letter and visit stability, solve the letter and visit stability work plan. Work behavior, to solve the outstanding problems of letters and visits and stability, and strive to achieve the goals of letters and visits and stability, for the hospital and good and fast development, create a harmonious and stable social environment.
Second, the target requirements?
Efforts to achieve four enhancements, namely: First, in the service of the leadership to visit the ability to have a new promotion, and strive to promote the further improvement of the pattern of work of the large letter and visit; second, in the prevention of the ability to detect contradictions have a new enhancement to promote the further strengthening of the preventive function of the letter and visit; third, in the supervision and inspection ability to have a new enhancement to promote the improvement of the rate of closure of the letter and visit matters; fourth, in the letter and visit Information collection capacity on the new enhancement, to promote the prevention and disposal of group visits to the ability to effectively strengthen.
Third, safeguard measures?
(a) Strengthen the sense of service, and promote the leadership to receive visits to the in-depth development?
Actively carry out the activities of leading cadres to receive visits and visits, identify difficult hotspot issues, determine the visit plan, and effectively solve the hotspot, difficult, focal point problems. At the same time, seriously handle the superiors to handle letters and visits, so that each piece of arrangement, implementation, and feedback. Efforts to resolve all kinds of conflicts and disputes in the system.
(ii) strengthen the foundation, actively investigate and resolve various letters and visits?
Seriously do a good job of the first letter, the first visit. Attaching great importance to the first letter and visit to handle the work, strengthen the first letter, the first visit to the account management methods, the implementation of the letter and visit matters of the first system, to do "everything has a fall, every piece of feedback", and strive to the masses in the first letter and visit to the problem will be solved properly. Carry out vertical to the end, horizontal to the edge, leaving no dead ends of the large-scale investigation and mediation of conflicts and disputes, and effectively achieve the bottom of conflicts and disputes, the situation is clear. The problems identified, in accordance with the investigation and mediation of conflicts and disputes "five one" (i.e., a conflict, a mediation team, a mediator, a mediation program, a mediation period) requirements, and do everything possible to nip the problem in the bud and solve it at the grassroots level. We have adopted a variety of measures to actively resolve difficult petition issues. Follow the principle of case-by-case disposal, in conjunction with the relevant functional departments to effectively solve the various problems reflected by the masses.
(C) Strengthen the referral and supervision, and promote the timely resolution of letters and visits?
Strengthen the supervision of leading cadres in the implementation of the petition stability "one job, two jobs" situation, strengthen the responsibility of the main body of work, the implementation of the "one hand" is responsible for the overall responsibility of the leaders in charge of the specific grasp, the other leaders of the "one job, two jobs" situation, and the "one job" situation. "
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(D) to strengthen the law disposal, standardize the order of letters and visits?
Standardize the handling procedures for letters and visits, and make good use of various links such as acceptance, handing over, transferring, urging, supervising and giving feedback, and strive to improve the administrative efficiency, to ensure that letters and visits are concluded on time and in accordance with the quality. Strengthening the review and reconsideration of letters and visits. It improves the quality of review cases, further enhances the authority and credibility of the review of petitions, promotes the settlement of cases, and increases the rate of settlement. Seriously implementing measures to stabilize and control work. To solve the petition matters seriously, do a good job of petitioners' ideological guidance and legal education work.
(E) strengthen the investigation and research, and actively put forward policy advice to resolve conflicts and disputes?
Concerned about incipient and tendency petition problems. Strengthen the typical case study, from individual to find *** sexual problems. From the policy level, institutions, mechanisms and system building to put forward targeted countermeasures and recommendations to promote the general solution of the problem. Timely understanding and reflection of social sentiment and public opinion, timely feedback on the implementation of policies, scientific research and accurately grasp the situation of petition and stability, and timely put forward opinions and recommendations to deal with, and strive to prevent and reduce the source of petitions, especially repeat petitions and collective visits.
(F) strengthen internal management, continue to do a good job in the water conservancy system of destabilizing factors?
Further clarify the leadership, the investigation of unstable factors work responsibility, requires both the unit cadres and workers to do a good job of ideological and political work, but also to find unstable factors in a timely manner, an in-depth understanding of the existence of contradictions in the reasons for the focus of the problem, and timely advice on how to deal with the views of, and strive to deal with contradictions in the internal. Focus on the ideological and political education of the unit's employees, and enhance their awareness of the overall situation and their sense of social responsibility and mission. Continue to strengthen production safety and comprehensive management of social security, to create a good environment for economic development.?
2017 hospital petition stability work plan (three)?
XX year, our hospital to humanize the fine management activities as the theme, to ensure medical quality and safety as the core, first, according to the quality and quantity to complete the hand-foot-mouth disease, A h1n1 prevention and control of the key work, the second is to strive to strengthen the hospital's own construction, the hospital's work in a smooth and orderly manner. xx year business income of 11.6 million yuan, a year-on-year increase of 49.9%, outpatient visits 45135, an increase of 10.3%, hospitalization 4504, an increase of 19.7%, 2881 emergency visits, an increase of 33.1%, the number of surgical cases 756, an increase of 58.8%, bed utilization rate of 73%, an increase of 4%. According to the plan at the beginning of the year focused on the following work:?
First, to the Health Bureau, "a main line, an activity, three major projects," the general requirements of health work as a guide, combined with the hospital's work arrangements at the beginning of the year, and strive to strengthen the hospital's self-construction.
(a) Strengthen the supervision and management of daily work, the overall work of the hospital to escort the safe operation.
First, we have continued to implement a comprehensive assessment system once a month, so that there are penalties and improvements.?
The second is from March, the implementation of the hospital leadership weekly rounds of the department system, to do "three" to do things, enhance the initiative of the work, improve the work of the timeliness.
Third, every Tuesday and Wednesday of the business, administrative checks to do a constant.
Fourth, for the lack of management knowledge of hospital managers, medical staff lack of doctor-patient communication skills and other status quo, respectively, in May and October targeted to organize a lecture on the basics of hospital management and doctor-patient communication and skills knowledge lectures. Fifth, in order to improve the content of science and technology, the hospital invested 380,000 yuan in the form of bidding for the purchase of fully automated analyzers, blood cell analyzers, trace element analyzers and other equipment 6 pieces.
(2) to publicize as a carrier, to strengthen the hospital culture construction.
1, make full use of electronic screens, bulletin boards, exhibition boards and other publicity platforms to create a hospital culture. Such as the establishment of a health care bulletin board in the outpatient hall, according to seasonal changes in the regular replacement of publicity content; in the wards, outpatient corridors made publicity display boards, customized departmental language card *** counted 50, to the vast number of patients to publicize the prevention of disease and treatment of disease, healthy diet and other health care knowledge, advocate and promote the healthy lifestyle of the whole population.
2, the use of government information disclosure platform as well as hospital affairs open channel, to the community to publish hospital information, so that the community to understand the hospital, so that the public know the hospital.?
3, in order to promote the advanced, incentivize the backward, on the basis of last year, in November in the five wards continued to carry out the selection of the standard-bearer activities, the selection of 10 standard-bearer.?
(C) to strengthen the quality of health care construction, to ensure medical safety.?
1, grasping the foundation, practicing skills, to improve the basic business quality of the hospital's medical staff.?
(1) the 5th of every month departmental business study to do a regular.?
(2) from March, adhere to the monthly nursing staff examination assessment system, to do the monthly practice, monthly examination, the failure of the personnel to make up the examination.
(3) in November, in accordance with the relevant requirements of the higher level of the basic skills of medical personnel positions and competition activities program, combined with the actual hospital, the young and middle-aged physicians under the age of 40 for the post assessment, so that everyone passes.
(4) in order to ensure the safety of the Olympic Games, improve the emergency treatment capacity, focusing on the Emergency Department, 120 all the staff of the cardiopulmonary resuscitation and emergency public **** health emergency response capacity training and drills.?
(5) In order to improve the quality of medical record writing, medical record evaluation activities.
2, grasp the key, plug the loopholes, to ensure medical safety. One is to improve the outpatient, hospitalization, emergency patient workflow and emergency patient referral process, so that the work link diffraction more closely. Secondly, we have strengthened the inspection of business work at least once a month and re-quantified the medical quality inspection standards. In terms of nursing inspection, a system of mutual inspection, mutual learning and mutual improvement has been implemented by the head nurses of each ward. The third is to vigorously carry out the medical quality and safety focused action, to check the problems, pose deficiencies, find the knot, set measures, change the defects, to protect the safety of the activities in the first place, on the various types of problems identified, held a special meeting to sort out article by article, article by article to study, to formulate measures for improvement, and this as a carrier to comprehensively strengthen the quality of medical care and safety work, to grasp the key parts, to grasp the weak links, and to take precautions to the front to achieve the prevention of the first.
3, actively develop new technologies and conduct new scientific research. The lumbar intervertebral disc removal, ulnar coronal fracture, lumbar vertebral fracture incision and reduction of internal fixation, please experts to jointly complete the thyroidectomy, multiple liposarcoma removal, total hip replacement surgery, etc. XX year, there are three scientific research projects in the provincial administration of traditional Chinese medicine (of which the fund to support one), and in the domestic core journals published more than 10 papers.
4, strengthen the construction of the department. New outpatient operating room; independent cerebrovascular outpatient clinic; set up a medical examination section, the development of medical examination packages, standardize the medical examination file, clear specialists responsible for, **** on 1690 people for health checkups.?
5, to strengthen the work of continuing education. According to the needs of the work, has sent 3 people out for further training, 17 people to participate in a variety of short courses.
6, to strengthen the hospital infection prevention and control work. In biological monitoring, disinfection, medical waste recycling, destruction and other aspects of the strict implementation of the relevant systems, the hospital personnel training and assessment of knowledge of infectious diseases, to improve the awareness of prevention of the whole staff; in May, according to the requirements of the higher level standardized intestinal clinic.
(d) further standardize the new rural cooperative medical work.
Compensation for the year the number of participants 2407 people, compensation costs 2.325 million yuan.?
(E) actively carry out medical benefits and health support for agriculture, medical work in the countryside.
(1) continue to implement the "one reduction, three exemptions" policy to benefit the people, **** on the poor patients to reduce or waive a variety of medical costs of more than 20,000 yuan.
(2) the implementation of the project to help the implementation of the project, regularly sent backbone of the business to help the unit regular clinic, business checkups, and according to their needs to carry out appropriate equipment support.
(3) continue to start the work of mobile hospitals, the year **** down to the countryside 16 times, the number of people more than 900 people, the distribution of more than XX copies of publicity materials.
(6) continue to carry out the governance of commercial bribery activities, governance from the source, the establishment of long-term mechanism.?
(1) the development of the governance of commercial bribery work program, identification to strengthen the construction of medical ethics and medical style, resisting commercial bribery full staff.?
(2) in the hospital widely carried out medical supplies, medical equipment procurement and use of self-examination and self-correction and the implementation of the long-term mechanism of bribery, "look back" special action, and in view of the bribery work deficiencies and weaknesses, to further strengthen the key areas, key positions, key links The company has improved and implemented more than 20 systems and printed and bound books.
(3) take a variety of forms to implement the work of the hospital affairs open to the public, so that the regularization of the work of the regular public, the stage of work in a timely manner, temporary work at any time.
(4) to enhance the transparency of the work, to the community to open up the service and complaint phone, and held a meeting of the social volunteer supervisors, in order to widely accept social supervision. As our hospital attaches great importance to the construction of the practice and corrective work, so far, no commercial bribery and other bad behavior.