Looking at the manufacturing sector alone, companies such as Sany Heavy Industries, Haier, and Midea have completed their digital transformation and begun to realize the results. According to the survey, customer service has become the largest source of revenue growth in industries such as smart equipment and medical devices.
The importance of service digitization can be seen, how to improve the customer's comprehensive satisfaction and willingness to pay for services through the refined management of after-sales service?
It is hoped that the following cases of digital transformation in manufacturing, which are more suitable for medium and large-scale enterprises, will contribute to the development of enterprises under the flood of the digital era.
1. Zhejiang University Taizhou Research Institute
The largest science and innovation platform in Taizhou, an applied research institute built by Zhejiang University in cooperation with the Taizhou government***.
The new craftsman hand in collaboration with Zhejiang University Taizhou Research Institute, for its joint Huazhong CNC, Jack Intelligent to build the first digital twin-based rotor shaft flexible intelligent production line, to provide digital after-sales service technical support, and debut in the Yuhuan International Machine Tool Show, giving better service protection of the intelligent equipment to help the product to obtain customer trust, and to further enhance the enterprise sales and increase revenue.
2.Yuanchuang Intelligent Control
Yuanchuang Intelligent Control, as a pioneer in China's building intelligence products and solutions, from the development of Zhejiang Zhongcheng Building Intelligence Division.
Main automation, intelligent and energy saving optimization products and solutions, its OptiSys series products have been selected for 13 consecutive years in the country's top ten building control brands, business covers public works, intelligent parks, intelligent buildings, industrial energy saving and other fields, service customers throughout the world's top 500 and large state-owned enterprises such as Ali, Huawei, PetroChina, Greenland Group.
The new craftsman hand in hand with Yuanchuang intellectual control, for its construction of a new after-sales service digital management system, to solve its integrator service quality is not high, the self-service network dispersion of service efficiency problems, as well as the service personnel management assessment difficult, high cost and so on pain points, greatly help the Yuanchuang will be the product of the service of the business model of the progress of the process, so that the service for the enterprise to generate income has become a reality.
3. Yingmin Technology
Yingmin Technology is a leader in the smart detection industry and a national high-tech enterprise.
As a professional one-stop solution provider of digital intelligence laboratory, independent research and development of 9 series, more than 200 kinds of independent research and development of laboratory testing equipment, testing aids and digital intelligence software system, to undertake hundreds of testing laboratory project planning and construction projects, has accumulated 600 + large state-owned enterprises and research institutions, including the State Grid, customer cases.
The new craftsman hand in collaboration with Yingmin Technology, to create a set of standardized digital after-sales service management system, in order to realize the combination of remote service, self-service, on-site service, to achieve the operational data analysis and visual management of the service process, to explore the value of the data assets, through the digitization of after-sales service to build a scientific operation system, to become a guarantee for the future smooth and high-speed development of Yingmin Technology.
4. Doman Intelligence
Zhejiang Doman Intelligent Technology Co., Ltd. is mainly engaged in high-end gear CNC machine tools, bearing turning automated production line, intelligent manufacturing software and services and other businesses, products throughout the country, Southeast Asia, Europe and the U.S. and so on, how to land the digital service, so that the service for the company to bring greater value, has always been the Doman's focus of attention.
The new craftsman hand based on "1 + 3" digital landing program that is SaaS system, after-sales service digital consulting, industrial short video training services, from the service request, service dispatch, service quotes, service processing, customer evaluation visit, to the work order, the employee performance data analysis, the service will be digitized intelligent, monthly Reduce the number of on-site after-sales service up to 30 times, after-sales service response time shortened by an average of 10 hours, and annual savings of millions of labor travel costs.