The letter and visit work is a major work in our country, we need to do the letter and visit work in a detailed and practical way, we need to do a good job in a timely manner to summarize.
Part I:
XX year, our hospital to humanize the fine management activities as the theme to ensure medical quality and safety as the core, one is according to the quality and quantity of the completion of the hand-foot-mouth disease, A h1n1 prevention and control of key work, and the second is to strive to strengthen the hospital's self-construction, the hospital's work in a smooth and orderly manner. xx year business revenue 11.6 million yuan, a year-on-year increase of 49.9%, 45,135 outpatient visits, an increase of 10.3%, 4,504 hospitalizations, an increase of 19.7%, 2,881 emergency visits, an increase of 33.1%, the number of surgical cases 756, an increase of 58.8%, the bed occupancy rate of 73%, an increase of 4%. According to the plan at the beginning of the year focused on doing the following work:
First, to the Health Bureau a main line, an activity, three major projects health work as a general requirement as a guide, combined with the hospital's work arrangements at the beginning of the year, and strive to strengthen the hospital's own construction.
(a) to strengthen the supervision and management of daily work, the overall work of the hospital safe operation.
First, we have continued to implement a comprehensive assessment system once a month, so that there are penalties and improvements. Secondly, from March, the implementation of the hospital leadership weekly rounds under the department system, to do three with the work, enhance the initiative of the work, improve the timeliness of the work. Third, every Tuesday and Wednesday of the business, administrative checkups to do a constant. Fourth, for hospital managers lack of management knowledge, medical staff lack of doctor-patient communication skills and other status quo, respectively in May and October targeted hospital management basic knowledge lectures and doctor-patient communication and skills knowledge lectures. Fifth, in order to improve the content of science and technology, the hospital invested 380,000 yuan in the form of bidding for the purchase of fully automated analyzers, blood cell analyzers, trace element analyzers and other equipment 6 units.
(2) to publicize as a carrier to strengthen the hospital culture.
1, make full use of electronic screens, bulletin boards, exhibition boards and other publicity platforms to create a hospital culture. Such as the establishment of a health care bulletin board in the outpatient hall, according to seasonal changes in the regular replacement of publicity content; in the wards, outpatient corridors made publicity display boards, customized departmental card *** counting 50, to the vast number of patients to publicize the prevention of disease and treatment of disease, healthy diet and other health care knowledge, advocate and promote the healthy lifestyle of the whole population.
2, the use of government information disclosure platform as well as hospital affairs open channel, to the community to publish hospital information, so that the community to understand the hospital, so that the public know the hospital.
3, in order to carry forward the advanced, incentivize the backward, on the basis of last year, in November in five wards continued to carry out the selection of the standard-bearer activities, selected 10 standard-bearer.
(C) to strengthen the quality of health care construction, to ensure medical safety.
1, grasping the foundation, practicing skills, and improving the basic business quality of the hospital's medical and nursing staff. (1) the 5th of each month, departmental business learning has been regularized. (2) from March, adhere to the monthly nursing staff examination assessment system, so that the monthly practice, monthly examination, the failure of the staff to make up for the examination. (3) in November, in accordance with the relevant requirements of the higher level of the basic skills of medical personnel positions and competition activities program, combined with the actual hospital, the young and middle-aged physicians under 40 years of age to carry out the position assessment, so that everyone passes. (4) in order to ensure the safety of the Olympic Games, improve the emergency treatment capacity, focusing on the Emergency Department, 120 all the staff of cardiopulmonary resuscitation and public **** health emergencies emergency treatment capacity training and drills. (5) In order to improve the quality of medical record writing, medical record evaluation activities.
2, grasp the key, plug the loopholes, to ensure medical safety. First, improve the outpatient, inpatient, emergency patient workflow and emergency patient referral process, so that the work link diffraction more closely. Secondly, we have strengthened the inspection of business work at least once a month and re-quantified the medical quality inspection standards. In terms of nursing inspection, a system of mutual inspection, mutual learning and mutual improvement has been implemented by the head nurses of each ward. The third is to vigorously carry out medical quality and safety focused action, to check the problems, pose deficiencies, find the crux, set measures, change the defects, to ensure safety in the first place in the activities of the various types of problems identified, held a special meeting to sort out article by article, article by article to study, to formulate measures for improvement, and as a carrier to comprehensively strengthen the quality of medical care and safety work, to grasp the key parts, to grasp the weak links, and to take precautions to the front to prevent the main focus.
4, strengthen the construction of the department. New outpatient operating room; independent of the cerebrovascular clinic; set up a medical examination section, the development of medical examination packages, standardize the medical examination file, clear specialists responsible for, **** on the 1690 people carried out a health checkup.
5, strengthen the work of continuing education. According to the needs of the work, has sent three people out for further training, 17 people to participate in a variety of short courses.
6, to strengthen the hospital infection prevention and control work. In biological monitoring, disinfection, medical waste recycling, destruction and other aspects of the strict implementation of the relevant systems, the hospital personnel training and assessment of knowledge of infectious diseases, to improve the awareness of prevention of the whole staff; in May, according to the requirements of the higher level standardized intestinal clinic.
(d) further standardize the new rural cooperative medical work.
Compensation for the year the number of participants 2407 people, compensation costs 2.325 million yuan.
(E) actively carry out medical benefits and health support for agriculture, medical work in the countryside.
(1) continue to implement the policy of one reduction and three exemptions to benefit the people, **** on the poor patients to reduce or waive a variety of medical costs of more than 20,000 yuan.
(2) the implementation of the 1x help project, regularly sent backbone to help the unit regular clinic, business checkups, and according to their needs to carry out appropriate equipment support.
(3) continue to start the work of mobile hospitals, the year **** 16 rural clinics, the number of people more than 900 people, the distribution of more than XX copies of publicity materials.
(6) continue to carry out the governance of commercial bribery activities, governance from the source, the establishment of a long-term mechanism.
(1) the development of the governance of commercial bribery work program, the identification of strengthening medical ethics and medical style construction, resisting commercial bribery full commitment. (2) in the hospital widely carried out medical supplies, medical equipment procurement and use of self-examination and self-correction and the implementation of the long-term mechanism of bribery look back at the special action, and in view of the bribery work deficiencies and weaknesses, to further strengthen the key parts, key positions, key links in the supervision and control mechanism, improve and implement a variety of systems more than 20, and printed and bound booklet. (3) Take various forms to implement the work of openness of hospital affairs, so that the regularization of the work of regular openness, the stage of work in a timely manner, temporary work at any time open. (4) Enhance the transparency of the work, open to the community service commitments and complaints phone, and held a meeting of voluntary social supervisors, in order to widely accept social supervision. As our hospital attaches great importance to the construction of ethical and corrective work, so far, no commercial bribery and other bad behavior.
Second, standing in the political height, high standards to complete the Olympic security, hand-foot-mouth disease prevention and treatment, earthquake relief, taking the problem of milk powder sick infants and children screening and other items of work.
(a) Multi-pronged measures to do a good job of Olympic security. Throughout the year, it will be throughout the work of the whole year, strengthen the organizational leadership, the whole hospital mobilization and deployment, decomposition of the objectives and tasks, focusing on the investigation of hidden dangers, the key parts, key positions, important items, and the successful completion of the higher level of the protection of the road task. In the Olympic security work due to the prevention of advanced, measures in place, without any error, was the county Olympic security advanced unit.
(2) according to the quality and quantity to complete the work of hand, foot and mouth disease prevention and control. In this work, to take a number of measures to do a full job of hand, foot and mouth disease publicity, training, drills, exams and pre-screening and other work.
(C) actively support the Sichuan earthquake relief work. In front of the disaster, the hospital heart of the disaster area, love Wenchuan, in the strict from the high to do their own business work at the same time, the majority of party members and the masses of spontaneous to the disaster area second donation *** counted 13,100 yuan.
(D) to do a good job of taking the problem of milk powder sick infant screening work. Since the hospital received the task of taking the problem of milk powder screening work, the hospital held many meetings, serious organizational arrangements, ultrasound room to put off all the business work to fully respond to the screening work of infants and young children, and from all sections of the part of the personnel to assist in doing a good job of infants and young children to check, registration, organization and coordination of the logistical support work, after more than 10 days of hard work, **** screened infants and young children 3258 people, on the detection of the suspected All of them were transferred to the county hospital for further screening.
In short, in XX, under the strong support of the Health Bureau, after the whole hospital cadres and staff of the *** with the efforts, the more successful completion of the task set at the beginning of the year target, but also by the higher authorities and the community's recognition of the banner 6. In the future work, we must continue to improve and improve, planning for next year's work.
Part II:
This year, our hospital in accordance with the requirements of the deployment of the Bureau of Health, combined with the actual hospital, by strengthening the leadership, careful organization, and pay close attention to the implementation of the work, and actively resolve all kinds of contradictions, and earnestly carry out the work of letters and visits, and have achieved stage-by-stage results. Over the past year, **** received 9 visits from the public, resolved conflicts 4, 100% of the petition case settlement rate, to create a favorable environment for economic and social development.
First, the establishment of the organization, strengthen the leadership
In order to grasp the work of letters and visits, the hospital set up by the president of the leader, the party branch secretary of the vice president, vice president, chairman of the trade unions and the relevant section chiefs as a member of the leading group of the work of letters and visits, the members of the group division of labor, implementation of the responsibility to do the dean to personally grasp the leadership in charge of the head to grasp the head of the section chiefs to grasp the specific, to ensure that the The work of letters and visits to the implementation of the work.
Second, in-depth study, awareness raising
Hospitals make full use of the staff meeting, middle-level cadres will be, the department of the morning meeting and other forms of serious study of the spirit of the 17th CPC National Congress, the three representations of the important idea and the work of the petition guidelines, policies and regulations. Educate the majority of cadres and workers in the feelings of close to the masses, style of work on the masses, work on the masses, always protect, safeguard and realize the fundamental interests of the people, from improving the quality of medical care, nursing care as the starting point to enhance the quality of service as a measure to effectively solve the common people to see a doctor difficult to see the problem of expensive. In the study of thought has been unified, awareness has been improved, the majority of cadres and workers further realize that the work of letters and visits is related to the people's immediate interests, the key link in resolving conflicts. A solid grasp of the work of letters and visits to maintain social stability and promote the development of the hospital has a positive and important role.
Third, improve the system, the implementation of the responsibility
The hospital has developed a "system of letters and visits", "the duties of the Office of Letters and Visits" and other rules and regulations, to promote the work of letters and visits to gradually embark on the institutionalization, standardization of the track, so that the hospital's letters and visits to the work of the rules and regulations to be followed. At the same time to do a good job in the investigation and handling of cases of letters and visits to the higher-level letter and visit departments to deal with the case in a timely manner, so that every piece of work has been done, everything has to be accounted for.
Continuously improve the petition staff's understanding of the work of letters and visits, standardize the code of conduct, and strive to improve the quality of business and the ability to deal with various types of letters and visits, give full play to their own positive role in the referral, supervision, investigation, coordination, etc., and give full play to the role of staff assistants in the provision of information, research, participation in decision-making, and resolving contradictions, etc., and to understand the voices of the people in a timely manner to solve the difficulties and problems of the people. The government has also been working on a number of projects to improve the quality of life of the people in the country.
Fourth, open channels, preventive measures
Through the leadership of the reception day, complaint hotline and other forms, to broaden the channels of letters and visits, correctly deal with the masses of letters and visits, and further improve the letter and visit services to ensure that the road is open, the order is smooth. Strong construction of the first line of defense of the letter and visit work, the contradictions and problems in the hospital, nip in the bud, no major incidents of letters and visits throughout the year.
At the same time, adhere to the petition hidden trouble investigation, prevention is better than cure.
This year, although the work of the hospital's petition has made certain achievements, but there is still a gap between the requirements of the higher level. In the future work, our hospital will further increase the work of letters and visits, and constantly improve the quality of health care.