Time passes too fast to catch people off guard, our work is entering a new phase, in order to have better growth in the work, make a good plan, so that they become more competitive people it. What are some of the characteristics of a good plan? Here is my help to organize the annual work plan of the property management center, I hope to help you.
× × × year is × × property center management exploration, steady development of the year. Opportunities and challenges co-exist, but the challenge is greater than the opportunity, the development of enterprises must follow the guiding ideology of "change the concept of establishing a sense of service" to "I serve the owners well, I add luster to the enterprise" for the spirit of the service to cultivate a number of backbone, set up × × × Corporate image for the purpose of standardizing property management services into every detail. Property management is a cruel "rowing against the current, not to advance is to retreat". How to develop, innovative, enterprising, how to reduce, reduce errors, is the basis of our foothold. For the actual situation of × × property management center and development prospects, the following work plan:
First, the guiding ideology of × × × year
To serve the public as the focus of standardizing the behavior of the property services, promote the spiritual civilization of the property management industry, to promote the construction of a harmonious community, the construction of a harmonious village, adapting to the reform of the village system and the need for competition in the property market, in conjunction with the enterprise management industry, to promote the development of the property management industry, to promote the construction of a spiritual civilization of the property management industry. The need for competition in the property market, combined with the enterprise's own situation to create a property management model with × × property management characteristics. We endeavor to explore the internal management mechanism of the enterprise and strengthen the comprehensive service capability and management standard of the enterprise. We insist on the idea of customer service and diversified business operation, and comprehensively improve the ideological quality and business quality of personnel at all levels.
Second, × × × main business indicators
⒈ ⒈ full completion of the residential part of the four sides of the King's Park five income square meters, household property fee charge rate of more than %.
⒉ Actively expand the parking lot rental and sales activities, and strive for new breakthroughs.
⒊底商物业费要达到全额收取（包括号楼的物业费供暖费）。
Singed a variety of business income to utilize existing resources, collective efforts to maximize profits.
Be careful to cut costs, control internal consumption, reduce costs, save energy, and improve the efficiency of the project.
Choose a reasonable arrangement of positions, according to the staff's own characteristics, expertise, reasonable assessment. Clear development direction and goals, the development of the enterprise and the needs of employees combined to provide opportunities for employees with development potential.
Borrower indicators are revised separately.
Third, xxx year management index plan
Closely focusing on the direction of the development of xxx property management center, the implementation of the implementation of social services, services for owners, services for the user, services for the enterprise enterprise purpose, through the service to achieve the unity of the social benefits, economic benefits, environmental benefits and brand benefits, in order to achieve this goal. Developed the following plan:
⒈ construction team, dissolve into the team, based on their own duties, to establish a sense of service.
🙂 exercise team, lay a good foundation, standardize services, build harmony, and win the owners' satisfaction.
¾ strengthen management, improve skills, training and selection of a number of technical backbone, become a pillar of the enterprise, set up × × corporate image.
() The change of the village committee system, breeding a property management center. Gradually transition from a superior environment to independent operation, self-financing property enterprises. From the golden rice bowl to the mud rice bowl, from the ideological transformation needs a process. But must adapt to the environment, forget about self, start from scratch, learn the skills to grasp the future, the initiative to themselves. So it is necessary to change the concept, correct position, really dissolve into the enterprise.
() adhere to the good work style, and gradually improve the service system, rationalize the relationship, clear responsibilities, and improve the system so that the management work is gradually normalized.
() adhere to the principle of maintaining unity and collaborative units often communicate. Ensure better cooperation and coordination of relations for deeper development, expanding the field for new breakthroughs.
() Management standardization, the establishment of a sound file of various types, and strive to comprehensive and detailed evidence.
() Regular visits to owners, and satisfaction surveys. Constantly changing the way we work to make owners satisfied, and establish the image of × × property.
(）Gradually improve the rules and regulations, through practice, modify and then practice, and then modify, and ultimately achieve the rules to follow. Maintain the pure quality of the staff team, and constantly improve the overall quality of staff.
Fourth, the basic preparations for × × × year:
⒈ ⒈ correct thinking, change the understanding, and developers to maintain a unified ideology, set up a "family" concept, the courage to take responsibility, in order to *** with the interests of the same, regardless of the gains and losses, to do a good job of all-round service to win the trust of the owners. Service to win the owners of our trust, through our words and deeds so that developers and owners to understand, understand, affirm, choose × ×.
⒉Preparation for professionalized property management process. Make × × × management of the project, are able to standardize the operating process, to ensure the realization of the quality objectives set in advance, cost objectives and time objectives.
⒋Preparation of performance evaluation and incentive mechanism. Based on the responsibilities and plans to objectively assess the performance of the work, and based on the fair determination of the job promotion and benefit distribution, so that the difference in benefits and performance differences proportional to ensure that the team continues to work enthusiastically.
Be careful to prepare for a multi-region, multi-level decentralized management structure that allows the entire system to operate efficiently and with controlled risk.
Be careful to be prepared for core management and team building.
Fifth, × × × main work plan
⒈ ⒈ standardize service, build harmony
"standardize service, build harmony" as the theme, in-depth standardization activities to service owners as the focus, standardize the behavior of the property management service Closely linked to the "standardize service, build harmony" theme, the organization staff to carry out "informed, true, affectionate, social" activities. Work focuses on the following:
() informed: continue in accordance with the basic standards of residential property services, in the management of the project in an appropriate location to the majority of owners of open property service standards, fees and charges and the basis; the use of various forms of publicity of property management policies and regulations in the bulletin boards and other conspicuous location posted or in the form of manuals, printed sheets to the owners of the "Property Management Ordinance", "Owners' Association Regulations," "Owners (Temporary) Convention" and other documents. Owners (temporary) Convention" and other documents, so that residents understand, familiar with the relevant laws, regulations and policies, so that the service is transparent, residents informed.
() true feelings: convene a meeting of owners, the distribution of public opinion surveys and other forms of understanding of the residents of the property services, opinions and suggestions, and really listen to the voices of the masses, on the basis of which the development of practical and effective measures to make serious improvements.
() affection: in the "New Year's Day", "Spring Festival" before and after a variety of forms of love for the people, the people, help the people to carry out door-to-door service, condolences to the widows and orphans, military martyrs, and so on, for the vast number of residents to create a more convenient living conditions and environment, to promote mutual understanding, and to improve each other's lives. To enhance mutual understanding, harmonize the relationship between each other, reflect the affection, cohesion of people. Practitioners are most concerned about the issue of starting, practical for the owners to do practical things, such as free inspection of electrical lines, voluntary maintenance, the establishment of widows and orphans file, visit the equipment room, publicize the use of gas common sense, etc., to strengthen the return visit to the owners, to seek the views of the owners, etc.;
(）Social Situation: through the owners of the symposium in the form of the establishment of a consultative deliberation system with the community council, regular *** with the study of the community **** in the ** construction ** management matters, *** with the establishment of the community council, and the establishment of a new community council.
⒉Laying the foundation for good training, so that owners are satisfied
× × Property Management Center personnel from the grass-roots level, not long after contact with the property industry. So we have to start from the basic training, from the policies and regulations, skills, from the concept of change for systematic training. The development of detailed actionable targeted training program. And combined with the characteristics of adult education, the specific situation of the project department, to carry out a variety of forms of training. So as to achieve the work program, the work content how to do, what to do, should not do what. The post has a preliminary understanding of the requirements for induction. To meet the owners to move in to do a good job of all the preparatory work to achieve the desired results.
3 set up a love of business, the construction of the enterprise's mind, and actively cooperate with the work
In the work we must always emphasize the "master" spirit, to love the construction project attitude to work. Do not wait, do not rely on, do not push, do not procrastinate, all departments and posts to do a good job with, play the team spirit, take the initiative to serve the customer does not emphasize the objective. There are conditions to do, there are no conditions to create conditions to do. As long as the development of the project department is favorable, should actively do a good job. Be a good master. Love, construction, management of the project for × × in the Fengtai District to establish a good brand
Singing sound equipment, facilities files, maintenance work to do a good job checking records
In order to ensure that equipment, facilities, the integrity of the original information and continuity of the necessity of sound file management. Files are directly formed in the property management activities in the document material, in the form, leaving the manager's handwriting and signature; in the content, the record of the property, tenants and management process of the real face. Requirements for each departmental file on schedule, carefully organized and completed, and constantly updated to maintain the integrity of the data. At the same time to urge manufacturers to do a good job in the maintenance of equipment and facilities, to maintain good operation and extend the service life. And in the reasonable control of public **** energy on the brainstorming, for rationalization proposals, to control the energy bill at the lowest level, reduce spending
Be careful to vigorously strengthen the project safety and security and production safety
Project security and production safety has been the focus of the work of the Ministry of the project, we have to do the combination of ex ante control, mobile patrol to plug the loopholes. Eliminate the dead ends of safety, to ensure that the project does not occur any safety problems, the construction unit of the event of unauthorized operation and violation of operating procedures, we must immediately stop, and reported to the higher leadership for criticism of the unexpected events to make a good plan, but also to allow all employees to bear in mind the importance of production accidents on the society and the unit and the severity of the
Select to strengthen the community's cultural activities and promote the construction of spiritual civilization
Select to strengthen community cultural activities, to promote the construction of spiritual civilization
Play xxx property center local area advantages, relying on the support of the village council to actively carry out useful community fitness cultural exchanges, folklore display and a series of activities to meet the needs of owners of amateur culture, and actively participate in the higher units and regional public welfare. Such as sponsoring the "Project Hope" to the disaster area donations.
Borrow to strengthen the property management knowledge, improve the level of professional management
Through the staff of regular, occasional business training and assessment, so as to improve the level of service, improve the quality of service, so that the rate of professional training of staff to reach %. Initially, we have a certain degree of professional knowledge and the ability to deal with normal affairs. Everyone is familiar with the requirements and rules of each job, constantly improve the quality of work and professional management level, establish a good sense of service, proactively serve the owners, and win the trust of the xxx Property Management Center.
The owners are well educated, close to the owners and the property, and are in contact with the owners with all their heart and soul:
(...) Owners, when they come together in a new living environment from all directions, are sure to have a lot of discomfort at the beginning, especially when the high expectations of the consumer mentality and the illusion of a room are shattered by the seldom-contacted rough housing, which creates a great psychological imbalance, which can last for some time after the renovation or after the room has been renovated. Balance will last a period of time, after the renovation or longer, if during this time or renovation in its unsatisfactory or some of the blocking things, its mentality will have a more prominent anomalies in the traditional thinking under the domination of a self-protective consciousness, for fear of losing, for fear of being cheated, for fear of being ripped off, indicating that they don't know about our business, the lack of cognition; this is to rely on us in the actual work of the move by our daily Publicity;
() in the property management of this thing or form of management services are fully recognized and accepted before there is a long process of gradual recognition, acceptance and excessive period of time, in this period, all aspects of the material and economic basis of the preparations to do thinking, regulations, theories, standards, the preparation of the preparation, awareness and conceptual aspects of the preparations; we need to be active and proactive to do some of the basic publicity work, to go with the industry, the industry, the industry and the public. Basic publicity work, to communicate with the owners, customers, to introduce our basic day-to-day work and basic work, so that the management of our business service concepts y rooted in people's hearts, take the initiative to create conditions, opportunities, to create a suitable atmosphere; take the initiative to guide public opinion, to control public opinion;
() property to make full use of the bulletin board, to carry out the property of the basic knowledge of the policies and regulations. Community activities are summarized. Firefighting knowledge, anti-theft tips and a series of publicity activities. At the same time, some typical case studies introduced to the owners to cause alarm, truly for the sake of owners, *** with the construction of their homes. Maintain a harmonious relationship with the neighbors, the property really play a role in threading the needle to make owners satisfied.
Six, the departments work plan:
⒈ Administration Department:
First, × × × will take over the Century Scenic Area, the Ministry of Administration will do the following preparatory work in advance:
(1) with the engineering, property, security, finance and other departments to develop the relevant takeover acceptance as well as the owners to move in and other related information, forms and contact printing work;
(1) with the engineering, property, security and finance departments to develop the relevant takeover acceptance as well as the owners to move in. Contact printing;
(2) preparation and purchase of office supplies;
(3) pay attention to understanding the situation of the staff; the characteristics of the staff with expertise to the leadership recommended to the staff with the potential to provide opportunities for employees to show their talents,
(4) with the departments to carry out the takeover of the district, acceptance, occupancy work.
Second, the completion of the district to move in after the work focus:
① training: the development of training programs, including the code of conduct, professional knowledge, advanced experience in learning and so on. From time to time the effect of training on the staff to take a variety of forms of assessment, strict requirements and the implementation of the system of rewards and penalties to the work. Make up for the shortcomings of the work, do a good job of training new employees, improve the training program, do a good job of training records.
② quality control work: and leadership consultations, for the second half of the introduction of quality control rules, the departments in accordance with the standard implementation. Quality control inspection should be included in the second half of the department's work priorities, to increase the inspection efforts, good quality control.
③ On the basis of doing their jobs, support and cooperate with the leadership, coordinate the relationship with various departments. With the staff together *** with the learning, *** with the improvement.
④ file management: establish and improve all kinds of files, collect all kinds of files carefully and meticulously, the collection of files will be carefully and meticulously organized, archiving, so that the information is complete, standardized, clear and detailed records, easy to find, fast, and truly have a basis to rely on, there is a record to be investigated.
⑤ Logistical support work: care for employees, strengthen cohesion, try to solve practical difficulties for employees, do a good job of the project department's logistical support work.
⒉Property Department:
To realize the professional management of the property, to meet the owners of the community to move in smoothly, to create a beautiful, comfortable living environment for the residents, is the × × × years of the property department's work objectives and direction of efforts.
① The establishment of timely and complete file information of the owners, in line with the company's quality control requirements.
② Refinement of staff training, constantly improve the quality of work and professional management level, establish a good sense of service, proactive for the owners, customer service.
③ Strengthen the communication with the owners, the property department everyone to establish their own customer groups. Do good things for owners, do practical things. Owner satisfaction to be achieved.
④ Actively carry out surveys of owners' needs to enhance the value of property services.
⑤ According to the service contract signed with the cleaning company to supervise and guide the cleaning company to do a good job in the park cleaning, greening work, and strive to create a beautiful, clean, comfortable living environment for the residents of the community.
⑥ Actively carry out community cultural activities to create a warm and healthy community living environment.
⑦ The satisfaction survey of the occupants, the annual coverage rate of.
⑧ Carry out colorful community cultural activities for owners to add fun to life.
⑨ Utilizing the bulletin board to introduce property knowledge, general knowledge of life, health information, etc. to the owners, but also will be introduced to the owners at any time of the work of the property company, to facilitate the cognition and supervision of the owners.
⑩ Do a good job in the park's health cleaning, disinfection and epidemic prevention, environmental protection, green management and other basic services.
⑩ Engineering Department:
() equipment and facilities. Planned maintenance work:
①Strict implementation of the regular inspection system, found that the problem is dealt with in a timely manner, the daily inspection no less than times.
② according to the different seasons to arrange regular inspections, especially the flood season, to strengthen the patrol inspection efforts to ensure safety.
③ fire system maintenance: combined with the needs of the Department of Security, timely inspection, maintenance, so that all types of fire pumps, smoke sensors, sprinklers, sound and light alarms and fire hydrant equipment is in good condition, according to the actual need to purchase spare parts, in order to replace in a timely manner, to ensure that the equipment to play the role it should.
④ courtyard iron fence according to the actual situation to arrange rust painting.
⑤The decorative decoration of the tenants has basically come to an end, and the painting of the walls of the building, elevator hall and other public **** areas will be carried out comprehensively in the year xxx.
⑥ according to the actual situation of all kinds of equipment (pumps, fans, elevators, etc.) maintenance.
() Improvement of ancillary facilities:
① Supervise the development and construction units to improve the park road lighting facilities.
② urge the construction unit to improve the maintenance of equipment and facilities.
③ Supervise the development of the building around the settlement part of the repair.
() energy saving:
① underground parking lot lighting equipment renovation, the yard energy consumption to a minimum.
② Change the lights in the hallways and elevator halls to energy-saving types.
③ Change the lighting control switch in the staircase to a touch delay switch.
() major technical transformation of equipment and facilities: it is recommended that the development unit of the Sifang Jingyuan five underground parking lots, elevators, etc., the installation of monitoring equipment to reduce the × × property management center manpower costs.
()提高服务质量：Establishing a professional ambition to serve the owners wholeheartedly, they should be dignified instrumentation; language humility, elegance, accuracy; initiative and enthusiasm, everything for the sake of the owners. Owners entrusted to do a good job, the owners of the worries of the owners to actively find ways to solve, so that owners can be physically and mentally happy to live in the district.
() to solve the housing problems: with the development unit to urge the construction unit to carry out the housing problems of the repair work.
() Do a good job of production safety management, the implementation of the production safety responsibility system at all levels, the signing of the safety management responsibility.
() the management of environmental order: do a good job of management and control of the housing facade, internal structure, interior decoration, maintenance of the park environment is beautiful, to stop haphazard construction, disorderly code, illegal occupation of public **** area of the behavior of the area, to maintain the elegance and tranquility of the good environmental order.
() Anti-freezing and heat preservation measures: winter anti-freezing and heat preservation work should not be ignored, for the equipment and facilities in the building to develop relevant anti-freezing and heat preservation measures.
() District work plan:
① Pre-intervention:
Time: × × × month to × × × month;
Purpose: Intervention in the district's construction management, from the point of view of the property management, to participate in the district's equipment and facilities debugging and completion of the acceptance of the work, including divisions, acceptance of sub-items of the acceptance of the project, acceptance of the hidden works and the comprehensive acceptance.
Requirements: Familiarize yourself with and master the details of all equipment and facilities in the district, learn the use of equipment and operating procedures, make detailed records of the problems found, put forward relevant rationalization proposals to urge the construction unit to rectify the situation, to ensure the quality of the construction, to reduce the takeover of the workload of the return to repair.
② takeover acceptance:
Time: × × × month to × × × month
Content: (1) the development of property takeover acceptance of the relevant documents, information, forms and handover acceptance procedures, to ensure that the district's takeover acceptance of the work carried out smoothly.
(2) for the acceptance of the results of the supervision of the construction unit to organize personnel to check the acceptance of the problem of comprehensive maintenance to ensure that owners move in smoothly.
③ repair management work:
For owners to move in when the rectification requirements put forward during the inspection of construction personnel to carry out repair, to ensure that the rectification is completed within the specified period, to avoid unnecessary shirking of responsibilities.
④ Decoration management:
(1) sound decoration construction management services, do a good job of decoration procedures, to ensure that the decoration procedures for the rate of%.
(2) do a good job of daily decoration management, pay attention to the owners of the decoration at any time, found violations, and promptly corrected.
(3) Cooperate with all departments to avoid damaging the structure of the house or violating the interests of other residents.
⑤ Normal period management:
(1) Improvement of supporting facilities: separately formulate relevant plans according to the actual situation of the district.
(2) Energy-saving management: Take measures to tap energy-saving measures based on the district's public **** area, underground parking lot, and other existing equipment.
⑶ Other management work: according to the actual situation of a separate work plan.
Singed Security Department:
(1) security management: security management includes a series of management activities such as anti-theft, anti-vandalism, anti-crime, and so on, for which the Department has made the following work plan:
(1) Strengthening of the checking of the gate guards and strict implementation of the guest registration system, strict management of the personnel in and out of the district to ensure that the district is free of unorganized people to enter to ensure that the owners of the security. Bulk goods out of the door with the exit permit, a variety of motor vehicles in and out of the strict registration and access to the car license.
② Increase the density of patrols and inspections, to do hard patrols, hard checks, no abnormalities in key areas, no hidden danger.
③ Strengthen the staff to carry out security management education, such as the handling of emergencies, alarm, site protection, first aid, accident reporting.
④ Security guards, garage administrators, and center control personnel to carry out security management training, and clarify their respective job responsibilities.
(2) fire management: fire is the property safety management of the biggest "enemy", once the fire, people and property will be seriously threatened, to develop the following preventive plan:
① Strictly in accordance with the "People's Republic of China **** and the State of the Fire Services Regulations", the establishment of a sound fire prevention organization, and determine the corresponding fire prevention responsibility. The corresponding fire prevention responsibility, fire prevention responsibility is decomposed into households, by the owners, residents, renovation units and other individuals or groups responsible for their own property within the scope of the fire prevention responsibility.
② daily fire inspection, according to the inspection of the fire hazard potential development and implementation of fire rectification measures.
③ security department as the center of the formation of voluntary fire organizations, the implementation of strict supervision and management of fire.
④ Strengthen the inspection and maintenance of fire fighting equipment and facilities, and promptly deal with and solve the problems found.
⑤Establish and improve the fire safety system, and implement the emergency evacuation procedures and other general knowledge of fire fighting to the residents and employees. Organize fire drills for security guards, garage administrators, fire center controllers and related departments to develop the ability to deal with emergencies.
(3) car park management:
Strengthen parking management, special training for managers to improve the skills of parking management and service quality. Do in and out of the vehicle records clearly, car condition check, check the authenticity and validity of the car license, increase the convenience of the people's service, to do the car park charges, bills money clear, clear handover.
VII, × × × year of the six hopes
⒈ personal to go in the continuous reflection to strengthen the sense of responsibility, enthusiasm and respect for people.
⒉ consciously to feel the joy of work, the pursuit of cooperation to achieve a cause of happiness.
⑶ To make up for one's own shortcomings, make a list of one's shortcomings and improve them one by one.
Singed the pattern of work. Pay attention to summarize and improve the working method, form the successful practice into a model, and apply it to the handling of similar problems.
Be careful to set up a sense of management, cherish resources, and pay attention to the relationship between input and output.
Choose to strengthen project management capabilities.
× × × years is × × × property management center growth and development of a year, in the property market increasingly fierce competition in the era, with the gradual improvement of policies and regulations, the owners of the rights of the awareness of the gradual increase in the media unfavorable public opinion orientation to make the owners more sensitive, but also make the property management into an embarrassing situation, to get rid of the embarrassment in addition to the market to stand firm, seize the opportunity to be outside the service of the overall level of service and quality of service on the work! Service focuses on details. Details of the precious "people-oriented, honest prevail" in the smallest place to see the spirit. We need to work together to improve the overall level of service and quality of service at a critical time, how to adapt to the market, recognized by the owners of the key in the "change in mindset, establish a sense of service" to do the groundwork, make full use of existing resources and development and the platform provided by the Village Council. Seriously, solidly do every job. Under the leadership of the Village Council, and strive to forge ahead to seize the opportunity, so that the development and the Village Council feel that "we can, we must be able to"!
× × Property Management Center