The notice pointed out that the financial institutions should be in accordance with the "all open, must be disinfected, not disinfected, do not open" requirements, and quickly carry out the business premises, cash, self-service equipment, cash machines and vehicles disinfection work, prevention and control measures in place before they can be open for business. Financial institutions should make every effort to meet the current epidemic prevention and control, economic and social development, the masses of production and life of the financial needs, for enterprises to resume production, spring plowing and other more urgent financial needs, to be special, urgent, urgent, open green channels, simplify the approval process, and increase the support to help enterprises tide over the difficult times, but also to increase the online service publicity and promotion efforts, and actively guide the enterprises and residents through the Internet, mobile APP and other online methods. The company has also increased the promotion of online services and actively guided enterprises and residents through the Internet, cell phone APP and other online ways to handle financial services, effectively avoiding the gathering of customers in the business network.
At present, some business outlets of Bank of China, ICBC, CCB, Bank of Communications, CITIC Bank, Hubei Bank, Wuhan Agricultural and Commercial Bank, Postal Savings Bank, Yidu Agricultural and Commercial Bank, Yuanan Agricultural and Commercial Bank, Xingshan Agricultural and Commercial Bank, Zigui Agricultural and Commercial Bank have passed the examination and approval, and will be open for business normally from tomorrow onwards, with different business hours. Each bank's online channels and self-service banking machines and equipment have been operating normally.
People should wear masks, scan the "health green code", measure their temperature, and keep a distance of more than 1 meter from the people in front of them when they go to the bank branches to do business. It is recommended that the public give priority to the use of electronic channels such as online banking for business, and need to go to the business outlets, you can make an appointment with the bank in advance in order to reduce the waiting time in line.
Banking financial institutions from March 16 to foreign business outlets
Yichang City, banking, insurance, securities and other financial institutions business outlets epidemic prevention and control technical guidelines
In order to effectively prevent the occurrence and spread of the epidemic, standardize the epidemic emergency response work, and effectively guide the banking, insurance, securities and other financial institutions business outlets to do a good job of epidemic prevention and control to ensure that the financial consumers and front-line The health and safety of financial consumers and front-line employees, to ensure the orderly opening of business outlets and smooth operation, the development of this technical guidelines.
I. Preparation before resumption of business
Implementation of the main responsibility. The main person in charge of the municipal financial institutions and the person in charge of the business outlets for the epidemic prevention and control of the first responsible person, should be set up to prevent and control of the epidemic organization, the establishment of internal epidemic prevention and control system, the development of epidemic prevention and control of the emergency plan, a clear system of leadership, division of responsibilities, inspection system, daily control, logistics, information reporting, emergency response and other content. Arrange for special personnel to carry out training in disinfection operating procedures and epidemic prevention and control measures to improve epidemic prevention and control and emergency response capabilities.
Rationalize the operation of business outlets. According to the needs of the epidemic prevention and control work, in line with the requirements of the regulatory authorities, to protect the basic financial services and the stable operation of key infrastructure, scientific and orderly arrangement of business outlets and opening hours, and timely announcement.
Protective materials. Business outlets to purchase and reserve masks, disposable gloves, 84 disinfectant, 75% ethanol disinfectant, hand sanitizer, infrared temperature detector, disinfection tools and other materials, according to at least one week's worth of reserves. The conditions can be equipped with ultra-low-volume sprayer, rapid infrared thermography temperature detection equipment.
Maintain a clean environment and do a good job of preventive disinfection. Open the door and pipe before business, strengthen ventilation. Clean up the accumulation of debris and garbage in the premises, so that there is no dead corner of hygiene, and carry out preventive cleaning and disinfection of public goods and parts and centralized air-conditioning system that have more contact with them. Set up special garbage cans for discarded masks to put in used masks, and pay attention to timely cleaning. Office space and staff dormitories should be clean and hygienic, and environmental cleaning should be carried out at least once a week to eliminate mosquito and fly breeding grounds and keep the sewer passageway smooth and free of accumulated dirt. Office space and staff quarters should be kept ventilated at least three times a day, each time 20 to 30 minutes.
Personnel return to work and training. The business outlets strictly implement the "green code line, yellow code tube, red code ban" standard, receive green code and body temperature below 37.3 ℃ staff, before returning to work service. Staff who receive the red code, yellow code and have a body temperature of more than 37.3℃ must be isolated according to regulations. Health education training on epidemic prevention and control knowledge must be strictly implemented as the first lesson for resumption of work and production, and the staff can only be on duty after passing the training. At the same time, the personnel responsible for temperature monitoring, disinfectant preparation, prevention and control knowledge education, emergency isolation area management to carry out professional knowledge training.
Meeting arrangements. Reduce the frequency and length of meetings, and windows or doors should be opened when the temperature is suitable during meetings. It is recommended that methods such as web-based videoconferencing be used.
Setting up prevention and control areas. In the business premises clearly marked temperature detection area, emergency isolation area, prevention and control of material reserves, garbage disposal area and other key areas.
Master emergency measures. Understand in advance of the local sentinel hospitals, to ensure the occurrence of practitioners and customers with suspected symptoms can be sent to the hospital in a timely manner.
Two, the business of epidemic prevention management
Strengthen indoor ventilation. Strengthen indoor air circulation, preferred self-heating ventilation. As far as possible, open the doors and windows to ventilate the air, running air conditioning ventilation system should be weekly open cooling towers, filters, filters, purifiers, fresh air outlets, air-handling units, table coolers, heaters, condensate pans and other equipment components for cleaning, disinfection or replacement. The use of central air-conditioning should be closed to the return air, using the full fresh air operation, to keep the air inlet clean and the air outlet smooth. Central air-conditioners that do not have the function of full fresh air shall not be turned on and run. Strengthen the place of ventilation equipment and facilities inspection, to ensure the normal operation of all types of ventilation equipment.
The implementation of personnel temperature testing. The business outlets in addition to retaining the necessary fire escape, to retain a personnel access channel, all in and out of the personnel body temperature testing and information registration. All personnel must wear a mask to enter and exit, take the initiative to consciously accept the body temperature test, body temperature below 37.3 ℃ before entering and exiting. Fever, vomiting, fatigue, dry cough and chest tightness and other suspected symptoms or a body temperature of more than 37.3 ℃ of the personnel should be immediately transferred to a temporary isolation point, and immediately report the transfer to the designated medical institutions for medical treatment.
Carry out customer health education. In the entry and exit corridors set up a reminder sign to remind the entry and exit personnel to wear masks, and arrange for people who do not wear masks to discourage and publicize the knowledge of the prevention and control of new coronary artery disease and other infectious diseases. Publicize the knowledge of protection in various forms, such as 100 questions on prevention and control knowledge and WeChat. With a special person responsible for the elderly and other people in need of help to do a good job of health protection and knowledge propaganda.
Take measures to divert customers. Control the number of people entering the hall for business, arrange special people to carry out customer triage and channeling, to avoid crowd gathering. If you need to communicate with customers for a longer period of time, you should guide them to a relatively isolated area to avoid cross-infection caused by crowd gathering. For customers who do not have actual business needs and stay for a long time, they should be prompted and triaged as soon as possible. We carry out customer maintenance work in an orderly manner, understand customers' business needs through phone calls and SMS, proactively anticipate customers' subsequent business situation, and recommend customers to take appointment service to minimize queuing time. For online banking, mobile banking and other online operations can be realized but the customer did not open the customer in a timely manner, you can do a good job in advance of the operation process of the small card for customers to refer to, to avoid close guidance contact, to protect the customer safety and efficient business.
Business outlets keep clean. Business outlets before, during and after three times a day for "no dead ends" health cleaning and disinfection, especially on the door handle, door curtains, self-service equipment, counters, seats, evaluators, no broadcasting through the phone and other places and items accessible to customers to focus on disinfection. We keep the air fresh and publicize anti-disinfection measures at the entrance of the outlets, business waiting areas and other areas.
Cash count disinfection. Cash unloaded on the counter, self-service machines back to the cash count, in strict accordance with the requirements of the People's Bank of disinfection, after the clearing and separation, placed seven days before the external put. Cash paid externally should be mainly in new banknotes or banknotes returned before the epidemic as far as possible. The implementation of cash receipts and disbursements of two lines of cash, the income of the cash shall not be directly paid to the outside world, need to be unified for disinfection and then deposited.
Bathroom cleaning. When using the bathroom, should open the exhaust fan, after use, should cover the toilet lid and then flush. Bathroom downpipe storage bend should maintain a certain height of the water seal.
Three, cleaning and disinfection
Surface cleaning and disinfection. Should maintain a clean and sanitary environment, regular disinfection every day, and make a good record of cleaning and disinfection. Fingerprint punch card machine should be deactivated. For high-frequency contact with the surface of the object, can contain effective chlorine 500mg / L chlorine disinfectant or 75% ethanol disinfectant solution for wiping, at least three times a day disinfection. Customers need to touch the self-service facilities and signing pens, presbyopes, password keypad, etc. to do "one person, one disinfection". When there are more customers, the business peak hours, increase the number of disinfection. It is recommended to take the partial disinfection and comprehensive disinfection alternating way to improve the frequency of disinfection.
Rubbish disposal. Every day the garbage should be generated in a special garbage disposal area of classification management, fixed temporary storage, timely cleaning. Garbage storage place around should be kept clean, the use of 500mg / L chlorine disinfectant at least once a day for disinfection. Special recovery boxes for masks are set up in the business premises, and cleaned and sprayed with disinfectant water on a regular basis. During the epidemic prevention period, good hand hygiene before and after taking off masks, discarded masks into the trash can, twice a day using 75% alcohol or chlorine-containing disinfectant to disinfect the trash can.
Disinfection of sanitary ware. Sanitary ware can be used to disinfect by wiping with chlorine disinfectant containing 500mg/L of effective chlorine, after 30 minutes of action, rinse with water.
Convenient for customers to wash their hands. Ensure that the operation of hand-washing facilities within the premises operate normally, in the information desk and counter and other places equipped with quick-drying hand sanitizer. Conditional can be equipped with sensor-type hand sanitizing facilities.
Four, personnel protection
Wearing masks. Practitioners should correctly wear masks during work, talk to maintain a distance of more than 1 meter. Maintain good hygiene habits of washing hands frequently and drinking plenty of water. Strengthen the staff health inspection, found that there are fever, vomiting, fatigue, dry cough and chest tightness and other suspected symptoms or body temperature exceeding 37.3 ℃ should be immediately transferred to a temporary isolation point, and immediately report the transfer to the designated medical institutions for medical treatment.
Pay attention to hand hygiene. Staff should wash their hands frequently during their shift, and can use quick-drying hand sanitizers containing effective chlorine. Under special conditions, chlorine or hydrogen peroxide hand sanitizer can also be used. Hands should be washed under running water using hand sanitizer when there are contaminants visible to the naked eye. And customers have cash, documents, against the pledge, pawn and other items in the handover link of the business counter employees should wear disposable gloves, can be appropriate according to the situation of the epidemic with additional protective goggles.
Strengthen meal management. Restaurant dining places, cafeterias and pantries should take effective diversion measures to encourage packing and takeaway, avoiding crowded and gathering activities. Cafeteria should be set up hand-washing facilities and equipped with disinfection supplies for dining staff to wash their hands and disinfection. Do a good job of disinfecting cooking utensils and tableware, and use disposable tableware if disinfection conditions are not available. Should take time, area, batch dining and other measures to reduce the gathering of people, queuing should maintain a distance of more than 1 meter, avoiding face-to-face seating during meals, do not talk with others. Other public **** places should also take corresponding measures to control the flow of people to reduce the gathering of people. Self-service shopping and self-service settlement should be provided to minimize queuing time.
Strengthen dormitory management. Employee dormitories should be environmentally clean and hygienic, at least once a week for environmental cleaning, to eliminate mosquito and fly breeding grounds, and to keep the sewer channel smooth and free of accumulated dirt. At the same time should strictly control the number of occupants, set up open windows, regular ventilation, poor ventilation of the dormitory should be installed exhaust fans and other mechanical ventilation equipment. Lavatories are equipped with sinks and disinfectant supplies, and are cleaned regularly.
Civilized transportation. Ride should wear a mask throughout the ride, keep quiet, reduce communication, contact with handrails, door handles, etc. should wash their hands in a timely manner or use quick-drying hand sanitizer to disinfect their hands.
V. Epidemic response
Set up an emergency area. Business premises to set up a relatively independent, well-ventilated separate room as a temporary isolation point, and equipped with masks, disinfectant, disinfection tools, etc., when there are suspected symptoms of people, timely to the area for temporary isolation, and then in accordance with the relevant provisions of the treatment.
Strengthening health monitoring. Employees pay attention to their own health monitoring during the post, in accordance with the "early detection, early reporting, early isolation, early treatment" principle of self-management. The business outlets should reasonably arrange for employees to take turns.
Suspected case response. When employees appear fever, fatigue, dry cough and other suspected symptoms, we must promptly arrange for the nearest medical treatment, under the guidance of professionals to their work activities and the use of items to disinfect the treatment. Business premises must promptly report to the relevant departments, under the guidance of professionals to carry out screening of close contacts, the implementation of isolation and observation.