Huawei's complaint phone number is 950800.
You can give feedback and report all kinds of violations in the market and cooperation, such as unfair market competition, being treated unfairly, corrupt behavior of the manufacturer's personnel (soliciting bribes, shareholding in the distributor or post, etc.), tampering, fake goods, etc. Complaint acceptance conditions:
I. Promote real-name complaints. Encourage the complainant to complain through the real name way, easy for us to get more detailed and accurate information, in order to effectively follow up and investigation. Where appropriate, we may inform the complainant of the outcome of the investigation.
II. The facts of the complaint are true and clear. Complainants provide detailed facts to facilitate our quick processing. Provide facts including information about the complainant, the complaint related evidence (eg: contract, bar code of the goods) and so on.
Huawei Host Warranty Regulations
One, the host of goods (please confirm at the time of purchase, except for goods that are not suitable for return) from the logistics of the day of receipt of the next day zero hour counting, within 7 days (full 168 hours for seven days) the goods are intact in the product packaging and accessories, etc. complete, at the same time, the phone appearance of undamaged and no man-made damages and other issues, you can enjoy "7 days no reason to return".
Two, from the next day after signing the receipt, within 7 days if there is non-human damage performance failure, with Huawei authorized after-sales outlets test results, you can choose to return or replace the same model with the same specifications of the goods or free repair services.
Three, from the second day after the day of signing the receipt, if there is a performance failure that is not caused by human error within the eighth to fifteenth day, you may choose to replace the same model and specifications with the same model or repair service with the test results of Huawei's authorized after-sales service centers.
Fourth, if the host computer has a performance failure within one year from the date of signing the receipt of the logistics, consumers can enjoy free repair services at Huawei authorized after-sales service outlets.
V. Any wear and tear or scratches on the exterior of the product will not be eligible for a refund or exchange.
VI. Within one year from the date of signing the receipt of the goods host, the host has a performance failure that is not caused by human damage, and after two repairs, it still can not be used normally, you can choose to repair it free of charge or with the warranty card in the repairer to provide a valid record of repairs, contact customer service to confirm whether it can be exchanged or not, such as can be exchanged, it will be replaced with the same model and specifications of the same goods or choose to return the goods.