Service Procedures:
1, organize customer information, the establishment of customer files, the Department of Business should be two to three working days to organize the customer's situation and the establishment of the file, into the file bag. Customer information includes: customer name, address, telephone,
maintenance date, product, model, maintenance program, maintenance cycle, the next maintenance period, the customer wants to get the service, in the company's maintenance, maintenance records (see the "customer file basic information sheet").
2, according to the customer file information, research customer demand business personnel according to the customer file information, research customer demand for security locks repair and maintenance and related services, to find out the "next" service
service content, such as notification of the customer maintenance, notify the customer to participate in the Company's activities, notify the Company's promotional activities.
To find out the content of the "next" service, such as notifying the customer of scheduled maintenance, notifying the customer to participate in the company's social activities, informing the company of preferential activities, and notifying the customer to come to the factory on time for maintenance or free testing.
3, telephone and letter contact with customers to carry out tracking service
Security door locking equipment requirements
Security door locking equipment requires regular maintenance, after-sales personnel will fill out the operating records. Safety door locking equipment maintenance to stop,
power outage, tagging or guarded. Safety door locking equipment operation with safety guards, electromechanical equipment to do a good job of protection. Strictly prohibit the operation of equipment with disease, personnel licensed to work.
Service Commitment:
I. From the installation to the maintenance of my company are sent to professional after-sales network personnel, with the user ﹑ good coordination and finished product protection work. And on-site supervision of my company's installers in accordance with the norms of operation to ensure the quality of installation.
Two. Warranty period seller to provide free repair and maintenance services (man-made damage is not warranty content).
Three. Wang Li each by the after-sales outlets to implement 24-hour all-weather service, since the receipt of the call within 24 hours to arrive at the scene to repair and restore normal use in a timely manner.
Four. More than the quality of the warranty period seller according to the company's unified price of spare parts supply services, the cost of the user to take care of.
V. Send professional sales staff to work with the property company to do a good job on-site commissioning until the owner is satisfied. Sound user profile, can accurately trace the direction of the product, regular return visits.
VI. Maintenance replacement parts charges: in the warranty period, the customer enjoys free service, accessories can be replaced with new; more than the warranty period.
VII. The company guarantees the quality of the products, to ensure that the security door locks are strictly inspected before leaving the factory, all security door locks have a certificate of conformity. Fire ID card, on-site coordination before installation, and a professional after-sales person in charge to ensure the normal progress of the project.
Requirements for the entry of maintenance personnel
Maintenance personnel to enter the site wearing overalls, smoking is strictly prohibited, and special operators wear safety labor insurance products, licensed to work.
Other types of personnel in strict accordance with the operating procedures of the type of work. Strict implementation of the pre-shift meeting system. Do "no violation, no hidden danger, no accident" civilization project.
Maintenance staff timely delivery of each process of construction safety bill, and to each user detailed explanation of the maintenance program.
Maintenance commitment
After the completion of the maintenance of the maintenance project and the main material in the maintenance of non-human damage ranging from three months to one year (according to the maintenance project to determine the maintenance time).
The following cities can be arranged outlets professionals door-to-door service
Municipalities: Beijing, Shanghai, Tianjin, Chongqing
1, Anhui Province
Prefecture-level cities: Hefei, Suzhou, Huaibei, Fuyang, Bengbu, Huainan, Chuzhou, Ma'anshan, Wuhu, Tongling, Anqing, Huangshan, Lu'an, Chizhou, Xuancheng, Bozhou.
County-level cities: Jieshou, Mingguang, Tianchang, Tongcheng, Ningguo, Chaohu.
2. Fujian Province
Prefecture-level cities: Fuzhou, Xiamen, Nanping, Sanming, Putian, Quanzhou, Zhangzhou, Longyan, Ningde.
County-level cities: Fuqing, Shaowu, Wuyishan, Jian'ou, Yong'an, Shishi, Jinjiang, Nan'an, Longhai, Zhangping, Fu'an, Fuding.
3, Gansu Province
Prefecture-level cities: Lanzhou, Tianshui, Jiayuguan, Jinchang, Baiyin, Jiuquan, Zhangye, Wuwei, Qingyang, Pingliang, Dingxi, Longnan.
County-level cities: Yumen, Dunhuang, Linxia, cooperation.
4, Guangdong Province
Prefecture-level cities: Guangzhou, Shenzhen, Qingyuan, Shaoguan, Heyuan, Meizhou, Chaozhou, Shantou, Jieyang, Shanwei, Huizhou, Dongguan, Zhuhai, Zhongshan, Jiangmen, Foshan, Zhaoqing, Yunfu, Yangjiang, Maoming, Zhanjiang.
County-level cities: Yingde, Lianzhou, Lechang, Nanxiong, Xingning, Puning, Lufeng, Enping, Taishan, Kaiping, Heshan, Sihui, Luoding, Yangchun, Huazhou, Xinyi, Gaozhou, Wuchuan, Lianjiang, Leizhou.
5, Guizhou Province
Prefecture-level cities: Guiyang, Liupanshui, Zunyi, Anshun, Bijie, Tongren
County-level cities: Qingzhen, Chishui, Renhuai, Kerry, Duyun, Xingyi, Fuquan, Panzhou.
6. Hebei Province
Prefecture-level cities: Shijiazhuang, Handan, Tangshan, Baoding, Qinhuangdao, Xingtai, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui.
County-level cities: Dingzhou, Xinji, Gaocheng, Jinzhou, Xinle, Luquan, Zunhua, Qian'an, Bazhou, Sanhe, Zhuozhou, Anguo, Gaobeidian, Botou, Renqiu, Huanghua, Hetao, Jizhou, Shenzhou, Nangong, Shahe, Wuan.
7, Hubei Province
Prefecture-level cities: Wuhan, Shiyan, Xiangyang, Jingmen, Xiaogan, Huanggang, Ezhou, Huangshi, Xianning, Jingzhou, Yichang, Suizhou.
Provincially-administered county-level cities: Xiantao, Tianmen, Qian.
County-level cities: Danjiangkou, Laohekou, Zaoyang, Yicheng, Zhongxiang, Hanchuan, Yingcheng, Anlu, Guangshui, Macheng, Wuxue, Daye, Chibi, Shishou, Honghu, Songzi, Yidu, Zhijiang, Dangyang, Enshi, Lichuan.
8, Hunan Province
Prefecture-level cities: Changsha, Hengyang, Zhangjiajie, Changde, Yiyang, Yueyang, Zhuzhou, Xiangtan, Chenzhou, Yongzhou, Shaoyang, Huaihua, Loudi.
County-level cities: Leiyang, Changning, Liuyang, Jinshi, Yuanjiang, Miluo, Linxiang, Liling, Xiangxiang, Shaoshan, Zixing, Wugang, Hongjiang, Lengshuijiang, Lianyuan, Jishou, Ningxiang.
9, Jilin Province
Prefecture-level cities: Changchun, Jilin City, Baicheng, Songyuan, Siping, Liaoyuan, Tonghua, Baishan.
County-level cities: Dewei, Yushu, Panshi, Jiaohe, Huadian, Shulan, Taonan, Daan, Shuangliao, Gongzhuling, Meihekou, Ji'an, Linjiang, Yanji, Tumen, Dunhua, Hunchun, Longjing, Hualong, Fuyu.
10, Jiangxi Province
Prefecture-level cities: Nanchang, Jiujiang, Ganzhou, Jingdezhen, Yingtan, Xinyu, Pingxiang, Shangrao, Fuzhou, Yichun, Ji'an.
County-level cities: Lushan, Ruichang, Leping, Ruijin, Dexing, Fengcheng, Zhangshu, Gaoyan, Jinggangshan, Guixi, *** Qingcheng.
11, Jiangsu Province
Prefecture-level cities: Nanjing, Xuzhou, Lianyungang, Suqian, Huaian, Yancheng, Yangzhou, Taizhou, Nantong, Zhenjiang, Changzhou, Wuxi, Suzhou.
County-level cities: Jiangyin, Yixing, Pizhou, Xinyi, Jintan, Liyang, Changshu, Zhangjiagang, Taicang, Kunshan, Rugao, Haimen, Qidong, Dongtai, Gaoyou, Yizheng, Yangzhong, Jurong, Danyang, Xinghua, Taixing, Jingjiang.
12, Liaoning Province
Prefecture-level cities: Shenyang, Dalian, Chaoyang, Fuxin, Tieling, Fushun, Benxi, Liaoyang, Anshan, Dandong, Yingkou, Panjin, Jinzhou, Huludao.
County-level cities: Xinmin, Wafangdian, Pulandian, Zhuanghe, Beipiao, Lingyuan, Diaobingshan, Kaiyuan, Dengta, Haicheng, Fengcheng, Donggang, Dashiqiao, Gaizhou, Linghai, Beizhen, Xingcheng.
13, Shandong Province
Prefecture-level cities: Jinan, Qingdao, Liaocheng, Dezhou, Dongying, Zibo, Weifang, Yantai, Weihai, Rizhao, Linyi, Zaozhuang, Jining, Tai'an, Laiwu, Binzhou, Heze.
County-level cities: Jimo, Pingdu, Jiaozhou, Laixi, Linqing, Yuling, Yucheng, Anqiu, Changyi, Gaomi, Qingzhou, Zhucheng, Shouguang, Qixia, Haiyang, Longkou, Laiyang, Laizhou, Penglai, Zhaoyuan, Rongcheng, Lushan, Tengzhou, Qufu, Zoucheng, Xintai, Feicheng.
14, Heilongjiang Province
Prefecture-level cities: Harbin, Qiqihar, Mudanjiang, Jiamusi, Qitaihe, Daqing, Heihe, Yichun, Hegang, Shuangyashan, Jixi, Suihua, Shuangyashan.
County-level cities: Suifenhe, Fuyuan, Shangzhi, Wuchang, Nehe, Beian, Wudalianchi, Tieli, Tongjiang, Fujin, Hulin, Hailin, Mishan, Ning'an, Anda, Zhaodong, Hailun, Muleng.
15, Henan Province
Prefecture-level cities: Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Hebi, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Zhoukou, Zhumadian, Xinyang.
Provincially administered county-level cities: Jiyuan, Gongyi, Dengzhou, Yongcheng, Ruzhou.
County-level cities: Xingyang, Xinzheng, Dengfeng, Xinmi, Yanshi, Maigang, Mengzhou, Qinyang, Weihui, Hui County, Linzhou, Yuzhou, Changge, Yima, Lingbao, Xiangcheng.
16, Shaanxi Province
Prefecture-level cities: Xi'an, Baoji, Yan'an, Tongchuan, Weinan, Xianyang, Hanzhong, Yulin, Shangluo, Ankang.
County-level cities: Hancheng, Huayin, Xingping.
17, Shanxi Province
Prefecture-level cities: Taiyuan, Datong, Shuozhou, Yangquan, Changzhi, Jincheng, Xinzhou, Luliang, Jinzhong, Linfen, Yuncheng.
County-level cities: Gujiao, Lucheng, Gaoping, Yuanping, Xiaoyi, Fenyang, Jiexiu, Houma, Huozhou, Yongji, Hejin.
18, Sichuan Province
Prefecture-level cities: Chengdu, Guangyuan, Mianyang, Deyang, Nanchong, Guang'an, Suining, Neijiang, Leshan, Zigong, Luzhou, Yibin, Panzhihua, Bazhong, Dazhou, Ziyang, Meishan, Ya'an.
County-level cities: Chongzhou, Qionglai, Dujiangyan, Pengzhou, Jiangyou, Shifang, Guanghan, Mianzhu, Langzhong, Huaying, Emeishan, Wanyuan, Janyang, Xichang, Kangding.
19, Yunnan Province
Prefecture-level cities: Kunming, Qujing, Yuxi, Lijiang, Zhaotong, Pu'er, Lincang, Baoshan.
County-level cities: Anning, Xuanwei, Mile, Manshi, Ruili, Dali, Chuxiong, Mengzi, Indochina, Kaiyuan, Wenshan, Shangri-La, Jinghong, Tengchong.
20, Zhejiang Province
Prefecture-level cities: Hangzhou, Ningbo, Huzhou, Jiaxing, Zhoushan, Shaoxing, Quzhou, Jinhua, Taizhou, Wenzhou, Lishui.
County-level cities: Jiande, Cixi, Yuyao, Fenghua, Pinghu, Haining, Tongxiang, Zhuji, Shengzhou, Jiangshan, Lanxi, Yongkang, Yiwu, Dongyang, Linhai, Wenling, Rui'an, Yueqing, Longquan.
21, Qinghai Province
Prefecture-level cities: Xining, Haidong.
County-level cities: Golmud, Delingha, Yushu.
22, Hainan Province
Prefecture-level cities: Haikou, Sanya, Sansha, Danzhou.
Provincially administered county-level cities: Wenchang, Qionghai, Wanning, Dongfang, Wuzhishan.
Three Autonomous Regions
Guangxi Zhuang Autonomous Region
Prefecture-level cities: Nanning, Guilin, Liuzhou, Wuzhou, Guigang, Yulin, Qinzhou, Beihai, Fangchenggang, Chongzuo, Baise, Hechi, Laibin, Hezhou.
County-level cities: Jingxi, Cenxi, Guiping, Beiliu, Dongxing, Pingxiang, Lipu, Heshan
Inner Mongolia Autonomous Region
Prefecture-level cities: Hohhot, Baotou, Wuhai, Chifeng, Hulunbeier, Tongliao, Ulanchab, Ordos, Bayannur.
County-level cities: Manzhouli, Zalantun, Yakeshi, Genhe, Erguna, Ulanhot, Arshan, Hollingol, Xilinhot, Erlianhot, Fengzhen.
Ningxia Hui Autonomous Region
Prefecture-level cities: Yinchuan, Shizuishan, Wuzhong, Zhongwei, Guyuan.
County-level cities: Lingwu, Qingtongxia.
Autonomous Region
Prefecture-level cities: Lhasa, Shigatse, Chamdo, Linzhi, Shannan.
Xinjiang Uygur Autonomous Region
Prefecture-level cities: Urumqi, Karamay, Turpan, Hami.
County-level cities under the jurisdiction of the autonomous region: Shihezi (8th Division), Wujiaqu (6th Division), Alar (1st Division), Tumushuk (3rd Division), Beitun (10th Division), Tiemenguan (2nd Division), Shuanghe (5th Division), Kokodara (4th Division), Kunyu (14th Division)
County-level cities: Kashgar, Aksu, Hotan, Atushi, Bole, Changji, Fukang, Korla, Yining, Kuitun , Tacheng, Wusu, Altay, Alashankou, Horgos.