Commitment letter of engineering quality warranty 1 commitment letter of waterproof engineering quality service
Our company promises:
1. For any contract signed by our company directly with the engineering contractor, our company promises to strictly follow the obligations undertaken by the contractor, closely cooperate with the owner, and carry out the construction in strict accordance with the provisions of the current national norms, ensuring the quality, quantity and construction period, and there will never be any violation of the norms.
2. After signing the contract with the owner, our company will send professionals to track and guide the whole construction process to ensure the quality of waterproof engineering and avoid unnecessary rework.
3. Our company enters the construction site, and welcomes the owners to supervise our construction projects and put forward valuable opinions, so as to ensure that unqualified products or fake and inferior products will never be used, and resolutely put an end to the phenomenon of cutting corners.
4, our company in the construction, will send professional and technical personnel to do a good job of coordination with the owner, and supervise our construction quality, time limit for a project progress, etc. Supervise and inspect the man-made damage caused by negligence of our finished products in the construction of the next working procedure and the corresponding protection work to ensure that our waterproof quality meets the design, specifications and the requirements of the owner.
5. For the waterproof project constructed by our company, if there is leakage caused by our construction quality or poor supervision, our company will be responsible for rework without any charge.
6. The warranty period of waterproof project constructed by our company is 5 years. If there is leakage, it is the construction or material quality of our company. Our company will provide free maintenance in time, and we will provide on-site service within 24 hours after receiving the call (0724-2445858). During the warranty period, our company will not be responsible for the leakage caused by human factors and structural changes of buildings (such as settlement and decoration).
* * * * Waterproof Engineering Co., Ltd. March 20xx 12
Project quality warranty commitment 2 I. Quality acceptance
This project has been completed and accepted in accordance with Article 16 of the Regulations on Quality Management of Construction Projects, and has been put on record in the construction project quality supervision station.
Second, the warranty period
During the warranty period, under normal use conditions, civil engineering and water, heating, electricity and other facilities have quality problems, which should be guaranteed according to the scope and time limit specified in Table 1, and the required expenses should be borne by themselves.
1, roof, external wall, water leakage, three years.
2, kitchen, basement, bathroom leakage, a year.
3, cement floor empty drum, cracks, sand, a year.
4, interior wall plastering peeling, empty drum, ceramic tile falls off, exterior wall painting automatically falls off, one year.
5, doors and windows, wall kitchen switch is not good, the gap is too big or too small, one year.
6, bathroom, kitchen floor water, one year.
7, all kinds of water pipes, doors leaking, vent or flue impassability, six months.
8, electrical box, plate and line equipment water supply and drainage pipeline equipment engineering quality, 6 months.
9, building foundation engineering and main structure, within a reasonable service life.
10, the state has other regulations on residential projects.
Third, the warranty processing
After receiving the customer's warranty request, we will repair the items that affect the use with the attitude of "urgent users' urgency", and other items will be agreed with the users within three days to ensure timely completion. For urgent problems, emergency maintenance can be organized. For those who cannot be fully guaranteed within 10 days due to weather and other factors, first take measures to ensure the living conditions, and once the conditions are met, deal with them immediately and explain them clearly to the customers.
Fourth, the warranty start date
Starting from the check-in date notified by the check-in notice.
Verb (abbreviation for verb) Problems within the warranty scope
Quality damage caused by natural disasters and force majeure, as well as quality problems caused by disassembly, modification, maintenance and improper use of property buyers, are not covered by the warranty.
Intransitive verb others
For those who exceed the prescribed time limit or warranty scope, maintenance services can be carried out under the conditions within their power, and fees and more favorable labor costs can be charged according to regulations.
Seven. Supervise complaints
Where relevant engineering personnel shirk, delay or perfunctory warranty work, and are irresponsible and difficult for users, customers can complain to the property management company and even the company.
Complaint Telephone: ××× Complaint Department :××× Complaint Department: Complaint Department: Complaint Department: Complaint Department: Complaint Department: Complaint Department: Complaint Department: Complaint Department: Complaint Department: Complaint Department: Complaint Department
Eight. property management
Our company has entrusted _ _ _ _ _ _ _ _ Property Management Co., Ltd. to guarantee the commodity house. Please contact the property management company directly during the warranty period.
Tel: ××××××
Contact person: ×××××
Office location: ××××××
Project Quality Warranty Commitment Article 3 The Employer (full name):
Contractor (full name):
In order to ensure the normal use of XX landscape project during the contract period, the employer and the contractor signed the project quality warranty through consultation. During the quality warranty period, the contractor shall undertake the project quality warranty responsibility in accordance with the relevant regulations and the agreement of both parties.
A, the scope and content of engineering quality warranty
Maintenance scope of greening part: nursery stock maintenance in xx Park includes watering, pruning, pest control, weeding, timely cleaning up dead branches, bad piles and broken piles; Civil works: foundation works, main works, landscape wall laying, garden road laying, etc. Steel structure, etc.
Second, the quality warranty period
The warranty period of green space maintenance is 1 year, counting from the date of completion acceptance. Civil engineering 1 year, steel structure engineering 1 year.
Third, the quality warranty responsibility
1, which belongs to the warranty scope and content, the contractor shall send someone to repair it within 7 days after receiving the repair notice. If the contractor fails to send someone to repair it within the agreed time limit, the employer may entrust others to repair it, and the warranty fee shall be deducted from the quality guarantee fund.
2. In case of emergency repair accident (such as water leakage and leakage of pipeline, etc.). ), the contractor shall immediately arrive at the scene of the accident for emergency repair after receiving the accident notice. For accidents caused by reasons other than the contractor's construction quality, the cost of emergency repair shall be borne by the employer.
3. The contractor shall ensure the quality of the foundation project and the main structure project within the reasonable use period stipulated by the state. If the project causes personal injury and property loss within the reasonable use period due to the contractor, the contractor shall be liable for damages.
Fourth, the quality warranty gold
The project quality warranty gold agreed in this project is 3% of the construction contract price. After the maintenance period expires, Party A shall pay off the balance.
Verb (abbreviation of verb) return of quality deposit
After the quality warranty expires 14 days, the employer shall return the remaining warranty money to the contractor. As an annex to the construction contract, the quality warranty of this project shall be signed by both the employer and the contractor of the construction contract.
Project Quality Warranty Commitment Article 4 I. Quality Objectives
The decoration and installation quality target undertaken by our company: it has passed the inspection by the National Construction Engineering Quality Supervision and Inspection Center.
Second, the project warranty and completion drawing preparation and handover
The warranty period of construction projects should be strictly implemented in accordance with Article 14 of Chapter 6 of the Regulations on Quality Management of Construction Projects, that is, the basic projects, the basic projects of housing construction and the main structure projects, and the reasonable service life of the projects specified in the design documents; Roof waterproofing works, leakage prevention for bathrooms, rooms and external walls with waterproof requirements, 5 years; The heating and cooling system consists of two heating periods and cooling periods; Installation and decoration of electrical pipelines, water supply and drainage pipelines and equipment, for 2 years. Calculated from the date of completion acceptance.
Third, the service commitment.
1. Automatic control part: the software is regularly maintained and upgraded, and the hardware is replaced free of charge due to quality problems within 3 years. Domestic equipment shall be restored within 24 hours after receiving the failure notice, and imported equipment shall be restored within 48 hours after receiving the failure notice.
2. Air conditioning and ventilation: check and maintain the main equipment regularly, and solve the problem within 24 hours after receiving the failure notice.
3. Equipment: The company purchases third-party experimental equipment, signs after-sales service agreements with suppliers, and strictly implements the company's service commitments.
4. Water supply and drainage system and enclosure structure: the quality guarantee is 10 years without leakage. Ensure the tightness of the shell structure. The warranty period of other projects shall be agreed by the employer and the contractor.
5. Two years of free on-site service and five years of effective warranty.
During the 2-year free warranty period, the operating room and the equipment in the corresponding contract break down during normal use, and the company's after-sales personnel will provide free on-site service (including free replacement of spare parts). If there is any problem outside the free warranty period, they will come to the site for repair within 2 hours, and only charge a fee.
6. After-sales service personnel pay regular visits, collect and sort out customers' opinions, establish and improve the after-sales service information system, eliminate hidden dangers in time and solve problems in time.
7. Service response time: After-sales service personnel will respond within 30 minutes after receiving the customer's notice.
Should, 24 hours to the scene to check the fault, 7 * 24 hours all-weather service.
8. After the project is completed and delivered, the company will send professionals to train Party A's users until Party A's personnel master the use of laboratory facilities.
9. In the first year after the project is completed and delivered, the company will assign special personnel to assist Party A in managing the facilities.
Four. Maintenance plan and contents during the warranty period
After the completion of the project, the warranty team will be retained to serve the project as soon as possible. After the normal use of the project, our company will pay a return visit to the owner regularly or irregularly to solicit the opinions of the owner and solve the existing problems in time. And provide it every month,
Verb (abbreviation of verb) maintains safeguard measures
1. Return visit and warranty measures during the warranty period
1. 1 Provide the owner with the operation and maintenance manual related to this project, train and disclose the property management personnel of the owner, and actively cooperate with the owner after the project is completed.
Property management work, until the owner's property management work on the right track.
1.2 provide the owner with a user warranty card, so that the owner can fully understand the relevant usage of the work and supervise and inspect it; And provide maintenance records, and put the records in appropriate places, so that the owner's staff can check the maintenance, replacement times, inspection and maintenance dates of related equipment at any time.
1.3 Conduct regular maintenance every month, including comprehensive inspection, adding lubricating oil, testing and keeping all installed equipment in first-class operation level. At the same time, fill in the maintenance records, so that the owner's staff can check the maintenance records and parts replacement times of related equipment at any time.
During the warranty period of 1.4, full-time maintenance personnel shall be assigned to take charge of the site, and the parts of the equipment shall be replaced or repaired as required, so as to keep the installed items in good condition, including the supply of materials and all consumables such as lubricants, cleaning materials and filters. At the same time, they should immediately respond to the accident call and provide 2-hour on-call emergency maintenance service. When you receive an emergency call during working hours and non-working hours, you should respond effectively to the scene within 2 hours and 6 hours respectively.
1.5 The user service department pays a return visit to the project once every quarter, communicates with users, understands users' opinions on the imperfect building installation and use functions, problems and hidden dangers in building installation and use functions and safety, handles quality problems that need to be solved urgently, and removes users' comprehensive evaluation of the project and quality defects that appear later.
1.6 In the last month of the warranty period, inspect and clean the installation equipment. All replacement parts shall be returned free of charge during inspection except those worn and damaged during maintenance.
1.7 if the owner needs to adjust and transform some functions and room layout of the building due to the needs of his own business development after the whole project is completed and put into use, our company will still actively cooperate with the owner, provide relevant rationalization suggestions to the owner, and be the staff of the owner.
2. Service after warranty period
Based on the service tenet of "perfect service from sincerity to trust, 100% customer satisfaction", we will, as always, provide users with comprehensive services after the warranty period expires. In order to reassure the owner and deal with the problems raised by the owner in time, we will designate a special person to be responsible for the customer service work of the project, provide users with consultation on construction projects on a regular basis, and be a good staff member of the owner.
Operation and maintenance manual of intransitive verbs
Different from the mass production of general commodities, construction products are often disposable products with huge investment. From the owner's point of view, our company will provide the owner with the operation and maintenance manuals related to this project. This manual is a product manual, which guides the operation and maintenance of users and serves the property management personnel of the owner. To a certain extent, it reflects the interests of the owner, especially after the warranty period (except for extending the warranty contract).
Generally speaking, the operation and maintenance manual is related to the use function of the building, and the operation and maintenance frequency is extremely high, so it often needs full-time property management personnel to manage it, so it is required that the manual must be comprehensive and practical, and it needs to be compiled systematically and professionally.
1. Preparation and submission plan of operation and maintenance manual
1. 1 lists the outline and preparation plan of the operation and maintenance manual at the beginning.
1.2 Data collected during construction.
1.3 Preliminary submission and final submission:
One month before the completion of the project, provide the first draft of the manual, submit it to the supervision engineer for review, and hand it over to the owner for the use of the owner's engineer before the completion of the project, help him understand the relevant equipment in advance, and invite him to participate in the system debugging, so as to familiarize himself with each system in the shortest time.
2. The main requirements of the operation and maintenance manual
2. 1 Each system should be a separate book, and different contents or chapters should be separated by plastic index labels, and there should be a clear directory.
2.2 The manual should be printed on high-quality A4 standard paper, with hard front cover and back cover, and protected by colloidal plastic or other wear-resistant materials. The binding method of instructions is mainly a binding method that is not easy to disassemble. At the same time, a certain number of blank attached pages are attached to the manual, and a drawing bag is provided at the back page of the book for placing additional drawings in the future.
2.3 All charts shall be drawn on drawings with coordinate grids, and any relevant drawings shall be accompanied by reference marks on relevant drawings.
2.4 The operation control of equipment shall be clearly expressed in the form of "control schematic diagram" or "control connection diagram". If the latter is used, the position arrangement and connection information of various elements and wires in the device should be pointed out. All control charts should include or be accompanied by detailed reference notes, so as to identify the positions of components and contacts and indicate their special functions, characteristics and uses.
2.5 The marks on the equipment layout diagram shall be consistent with those on the relevant schematic diagrams, so as to facilitate the identification of the positions and models of all equipment devices.
2.6 The manual shall be attached with the catalogue of "as-built drawings" of this project, which shall be listed in relevant system chapters according to their respective systems.
3. The main scope of the operation and maintenance manual
The operation and maintenance manual of this project initially drawn up by our company will include all contents within the scope of the contract.
4. The main contents of the operation and maintenance manual
The operation and maintenance manual of each system shall include system description, technical description, maintenance, safety insurance, supplier's guide and spare parts list.
4. 1 normal time and emergency telephone number
4.2 System Description
4.2. 1 describes how to adjust, control, monitor and adjust each independent system.
4.2.2 Dimensions, specifications and functions of main equipment and components of the system.
4.2.3 Put forward the initial adjustment parameters of adjustable components and protection devices of each system. Some space should be reserved for inserting the final adjustment.
4.2.4 Normal system equipment operation procedures and emergency procedures under abnormal conditions, so that some components can maintain operation.
4.2.5 Detailed description of power supply system, switchboard and control panel.
5. Technical description
This section shall include the technical data and functional descriptions of all equipment and components provided and installed in this contract, and its format shall refer to the technical specifications in the bidding documents.
5. 1 technical information of all systems and equipment, including the circuit diagram of each circuit board and the layout of all electronic components.
5.2 Piping and connection diagram.
5.3 All equipment shall be attached with the manufacturing drawings issued by the original factory, and if necessary, an exploded view of the parts shall be provided to show the position of the parts.
5.4 Equipment list: list the manufacturer, model, serial number and adjustment and positioning parameters approved after debugging.
5.5 Provide product manuals, visa certificates and performance indicators of all devices and equipment.
Article 5 As an intermediary market institution on the first floor of XX Real Estate Trading Center, in order to give full play to the role of intermediary as a market medium, consciously strengthen industry self-discipline, establish a good image of real estate brokerage institutions, and promote the healthy development of the real estate market, we publicly promise:
1. Guarantee to abide by national laws and regulations and engage in real estate agency business legally, fairly and justly according to the approved business scope;
2. To ensure honest practice, provide high-quality and professional intermediary services, and effectively protect and safeguard the interests of both parties to the transaction;
3, to ensure that the information provided by the housing is objective and fair, do not provide false materials, advertising is not exaggerated, not misleading, and does not harm the interests of the parties;
4. Guarantee not to undertake the entrustment that cannot be completed within the agreed time limit, and not to provide intermediary services for houses that have not obtained the property right certificate or whose ownership is disputed and their rights are restricted;
5. Ensure that the newly-built commercial housing sold by the agent meets the conditions for listing and sales, and do not sell commercial housing without obtaining the pre-sale permit of commercial housing in XX;
6, to ensure that according to the provisions of the government intermediary service charges, shall not be arbitrarily raised intermediary service fees; Do not ask for or accept remuneration or other property other than the entrustment contract, and overcharge, refund or overcharge in violation of regulations; If you earn the difference, double the difference.
7. Strictly perform the contract, and if the contract is not completed within the time limit stipulated in the contract, the deposit paid will be returned twice. If the parties fail to go through the formalities of ownership registration within the time limit stipulated in the contract due to intermediary reasons, the intermediary fee stipulated in the contract shall be doubled.
We will strictly abide by this promise, and if we violate it, we are willing to accept punishment and welcome supervision from all walks of life.
Unit (seal)
Legal representative:
date month year
Commitment letter of engineering quality warranty. In order to ensure that () meets the requirements of the construction unit for project quality, return visit and warranty after project completion, and meet the requirements of the construction unit to the maximum extent, our company makes the following commitments to the construction unit on project quality warranty:
First, after-sales service during the warranty period.
1. Warranty service scope
(1) The warranty content shall be implemented in accordance with the Regulations of the Ministry of Construction on Quality Management of Construction Projects, the General Contract of Construction Projects and the Project Quality Warranty.
(2) The construction project within the scope of project contracting shall enter the project quality warranty stage from the date when the project is completed and accepted. During the warranty period, our company will unconditionally guarantee any damage caused to the engineering entity because the project does not conform to the regulations, specifications and engineering contracts.
(3) Due to engineering design, social and human factors, or the quality problems of the main materials provided by Party A, or the problems beyond the warranty period of engineering quality, our company will carry out maintenance according to the engineering technical maintenance scheme and expenses approved by the owner.
(4) If the project is damaged due to force majeure (including earthquake, flood and gale with a return period of more than 50 years), the repair method shall be determined through consultation with the owner, and the construction unit and its undertaking scope shall be determined according to relevant regulations.
2. Warranty period
(1) According to the nature of the project and strictly abide by the provisions of the project construction contract and warranty, determine the warranty period of the project quality, and implement it according to the Regulations on Quality Management of Construction Projects.
1) foundation and main structure engineering, that is, the reasonable service life of the project of 50 years specified in the design style.
2) Roof waterproofing works, rooms and external walls with waterproof requirements shall be impervious for 5 years.
3) Electrical system, water supply and drainage pipelines and equipment shall be installed for 2 years.
4) The renovation project lasts for 2 years.
Second, the project warranty and service commitment
1. The products and construction provided by our company shall be carried out in strict accordance with the relevant warranty clauses in the general contract from the date of putting them into use.
2. Strictly implement the company's quality policy, adhere to the principle of customer first, provide warm and thoughtful service, and be on call.
3. Establish a return visit system, make regular and irregular return visits, make no less than five return visits to the project every year, listen carefully to the opinions of the construction unit, and form a return visit record.
4. Establish a responsibility system for maintenance engineering classes by special personnel, which shall be the responsibility of the engineering department and technical department of the company.
5. Determine the accident treatment method according to the urgency of engineering maintenance events, and do the following work:
(1), during the warranty period, once the finished product has problems, our company will provide the personnel and materials needed for maintenance free of charge. Promise to enter the site for treatment within 24 days after receiving the owner's maintenance notice, and formulate relevant treatment plans according to the damage degree on site. Maintain and repair the project after obtaining the consent of the owner.
(2) During the warranty period, our company is responsible for the daily and regular maintenance of finished products, and provides 24-hour on-call emergency maintenance service.
(3) During normal working hours, after receiving an emergency call, our company will rush to the scene for emergency maintenance within 4 hours; Be present for emergency maintenance within 6 hours after non-working hours.
6. Engineering warranty principles and plans
(1), engineering warranty principle
A. During the warranty period, according to the project contract, we will take the serious attitude of "serving the users, being responsible for the owners and satisfying the users", guarantee with effective systems and measures, and safeguard the interests of users with high-quality and quick maintenance services.
B. During the warranty period, our company will repair and replace the defective parts free of charge for any damage and damage caused by its own quality reasons, and bear the direct losses caused to the construction unit.
(2), project warranty return visit plan
A, three months after the completion of the project to pay a return visit, not regularly pay a return visit twice a year, pay a return visit three times a year, and form a written record of the existing problems, make a plan, and make a thorough rectification.
B, during the return visit, rectify any quality problems, and timely rectify the project quality problems based on the principle of customer-oriented and enthusiastic service until the owner is satisfied.
C. Implement the warranty period and after-sales service measures: conduct a quality return visit every three months, and finally form a return visit record to solve the problem in time.
To sum up, our company solemnly promises that in the project quality warranty stage, our unit will satisfy the owners on the principle of customer first. Customer satisfaction and support will be the source of our unit's survival. In the stage of engineering construction and quality warranty, our unit will always serve the owner.
Company name: ××××× Building Decoration Co., Ltd.
date month year
Project quality warranty letter of commitment 7 I. Scope and content of project quality warranty
During the quality warranty period, the contractor shall undertake the quality warranty responsibility of this project in accordance with the management provisions of relevant laws, regulations and rules and the agreement of both parties.
The scope of quality warranty includes basic engineering, main structure engineering, roof waterproof engineering, leakage prevention of toilets, rooms and external walls with waterproof requirements, installation and decoration of heating and refrigeration systems, electrical pipelines, water supply and drainage pipelines and equipment, and other projects agreed by both parties. The specific warranty contents are as follows: _ _ _ _ _ _.
Second, the quality warranty period
According to the Regulations on Quality Management of Construction Projects and related regulations, both parties agree that the quality warranty period of this project is as follows:
1. The reasonable service life of the foundation engineering and the main structure engineering as specified in the design documents;
2. Roof waterproof project, the leakage prevention of bathrooms, rooms and external walls with waterproof requirements is _5_ years;
3. The renovation project lasts for 2 years;
4. The installation of electrical pipelines, water supply and drainage pipelines and equipment takes 2 years;
5. The heating and cooling system consists of two heating periods and cooling periods;
6 residential water supply and drainage facilities, roads and other supporting projects for XX years;
7. The warranty period of other projects is as follows:
The quality warranty period is calculated from the date of project completion acceptance.
Third, the quality warranty responsibility
1. For the project that belongs to the warranty scope and content, the contractor shall send someone to guarantee it within 7 days from the date of receiving the warranty notice. If the contractor fails to send someone for warranty within the agreed time limit, the employer may entrust others for maintenance, and the expenses incurred shall be paid from the project quality guarantee fund.
2. In case of emergency repair accident, the contractor shall immediately arrive at the scene of the accident for emergency repair after receiving the accident notice.
3. The quality problems involving structural safety shall be reported to the local construction administrative department immediately, and safety precautions shall be taken in accordance with the provisions of the Measures for Quality Assurance of Housing Construction Projects; The original design unit or the design unit with corresponding qualification grade puts forward the warranty scheme, and the contractor actually guarantees it.
4. After the quality warranty is completed, the employer shall organize the acceptance.
5. The contractor shall not be responsible for any quality accident caused by the user's unauthorized change of the use function and endangering the functional structure, and the user shall bear the responsibility.
Fourth, the warranty cost.
The warranty expenses shall be borne by the responsible party causing the quality defects.
Verb (short for verb) others
Other engineering quality warranty matters agreed by both parties.
The quality star warranty of this project shall be jointly signed by the employer and the contractor of the construction contract before the completion acceptance, and shall be taken as an annex to the construction contract, and its validity period shall expire.
Employer (official seal): Contractor (official seal):
Legal representative (signature): Legal representative (signature):
20xx，xx，xx，XX，XX，XX，XX，XX。