Summary of the work of the people's service center staff
Summary of the work of the people's service center staff, the people's service center is in recent years the country's rural areas emerging as a kind of service to the farmers, services to agriculture, services to the rural areas of the local organizations. Together with the people's service center staff work summary, I hope to help you.
Summary of the work of the people's service center staff 1Over the past year, in the streets of the party committee, the Office of the correct leadership and the higher departments. Strong support, relying on all staff *** with the efforts of the people's service center around the main line of service, in accordance with the work of the higher departments of the deployment, and seriously implemented, the successful completion of the work.
Because of the outstanding work, the second half of the year - the street labor disputes joint mediation sub-center in Zhejiang Province to build harmonious labor relations work leading group awarded the "townships in Zhejiang Province (streets) advanced grass-roots mediation of labor and personnel disputes," the title, but also - the district's first grass-roots mediation organization to win this award. Now this year's work is summarized as follows:
First, quality service, and strive to create a service brand
Window work is directly in front of the grass-roots level of the public, to provide the masses with convenient, high-quality service, to create the center's service brand is our work goal.
First, invest in improving the service environment. In order to further improve the efficiency of the window, the center invested funds to replace the old office equipment, including display screens, computers, printers and so on. All windows have printed service labels to inform the public of the procedures and required information.
In the hall set up seats, presbyopes, pens, convenient for the masses to fill out, and provide them with free common medicines, pure water, etc.. Comprehensively improved the service environment, to improve the quality of service and efficiency provides a hardware foundation.
The second is to strengthen the training to improve the staff service level. From time to time, the window staff to carry out job training and business assessment, to carry out various types of job training activities. According to the need to arrange learning and training, focusing on learning laws and regulations, business knowledge, professional ethics, official etiquette and other content.
Through training, the overall quality of staff has been further improved, forming a good atmosphere of standardized management, learning daily, service efficiency.
Third, people-friendly measures to strengthen quality service. The center actively implement people-friendly service initiatives, effectively improve the quality and level of window service, and actively broaden and smooth the channels for the masses to do business. First, the implementation of no lunch break work system, lunch break each window to implement a rotating duty system, co-ordinate the arrangement of "no lunch break" duty staff and related work, so that the staff to the post, in place, there are people to do, all services can be handled in the workday during the lunch break.
This year, during the lunch break **** reception of the masses 3,000 people, by the general public and the higher leadership of the unanimous recognition. Second, on the basis of ab post work system, further implementation of multi-post work system. In addition to the staff itself must be familiar with the work of the ab two positions, but also must master part of the need to centralize the time for business, in the business period, according to the need to arrange for acceptance of the window, to improve work efficiency. Third, the implementation of "sunshine operation", accept social supervision.
Public charges, procedures, guidelines, work systems, job responsibilities, etc., to accept social supervision, to promote the standardization of administrative services, improve the transparency of the window work.
Fourth, the function of extension, grass-roots services to benefit the masses. In order to more to the masses to provide more convenient, better quality, more efficient service, after consulting the relevant views and the actual situation, the nine peaks of the community public **** service center as a function of the extension of the pilot, the full range of services, including social security, medical insurance, training, unemployment management, soil insurance city insurance, retirement management, such as 19 major service functions to the grass-roots level, after more than a year of operation, and has achieved a good social effect.
This year, Nine Peak Hill community *** to accept all kinds of business 3,000, received nearly 4,000 times the public consultation. September 15 to October 27 for the - street area of the original 15,000 more than 15,000 new rural medical insurance participants for urban and rural residents, for the convenience of the masses, - the street to set up four participation in the acceptance of the point of view, - the social rescue station, Nine Peak Hill community, Tachi-Community and Lingyan Community Service Points. Tachi community and Lingyan community office conditions are not yet mature, - street temporary deployment of personnel to purchase equipment for the masses for urban and rural residents health insurance participation business, the results are remarkable. Among them - Citizen Service Center to participate in more than 8,000 people, the nine peaks of the community to participate in more than 2,000 people, Tachi community to participate in more than 2,000 people, Lingyan community to participate in more than 5,000 people.
Functions under the extension of this initiative, truly convenient services to the grassroots, so that the masses need to be within reach of services, satisfactory, so that the community's grass-roots services to further expand the function, out of a social management services to the most grass-roots level, the fruits of innovation directly benefited from the people of the new way.
The second, innovative ideas, the development of training programs.
The purpose of the training is to effectively promote the employment of people, according to the current residents of the production and living situation changes, we according to the new demand, the development of new training programs. This year - the street organized a Western-style pastry chef (primary) training, 50 people participated in the training. A training course on artistic flower arrangement was organized, with 40 people participating in the training. Another 30 people in the region to participate in the training of various designated training schools.
For on-the-job quality training for migrant workers, this year we actively carry out production safety training, strengthen the publicity of enterprise production safety knowledge, and urge enterprises to carry out production work in accordance with the regulations. This year there are 328 enterprise safety production related person in charge to participate in training. By - street agricultural section combined with its own work functions, the rural labor force is still mainly agricultural labor, organized and carried out agricultural technology training, including prune cultivation and pruning techniques, vegetable cultivation techniques and agricultural safety, etc. This year, there are 268 people to participate in the agricultural technology training, and another 50 people to participate in the "green certificate" training.
Three, a variety of initiatives to promote the employment of re-employment work
In order to effectively improve the - street age group of people's employment rate, - social rescue station is to build a platform to promote employment. Staff actively contact with enterprises to dig employment positions, to broaden employment channels, working days long-term job positions in the square electronic screen scrolling. And according to the season and the needs of enterprises, the timely organization of labor recruitment fairs for labor supply and demand sides to provide a platform for face-to-face exchanges.
Second, the implementation of policies to support the promotion of employment.
In accordance with the relevant policies and regulations, actively publicize all kinds of employment support policies to the unemployed and expropriated land, encourage them to enjoy the corresponding subsidies and support policies according to their own actual situation, and in accordance with the provisions of the higher level each year on time to accept all kinds of subsidies and policies of the declaration work.
Four, supervision and mediation, two aspects of the stabilization of the employment market
In order to effectively carry out the work of labor inspection and mediation of labor disputes, we continue to explore and actively innovate the mechanism of labor inspection and mediation, the scientific layout of a reasonable block, to ensure that the labor inspections are regular, the mediation of labor disputes on a daily basis, from the inspection and mediation of two aspects of the work carried out We have been working on both inspection and mediation to maintain the stability of the employment market. First, further implementation of labor inspection grid management. Four full-time labor inspection inspectors and eight co-managers, from time to time to organize training to further improve the work of the licensed personnel and business level.
The second is to widely carry out the annual written review of labor security. Through the network download, telephone, send registered mail, down to the enterprise and other ways to distribute annual review information to enterprises, this year **** there are 3090 units of labor security written annual review. Third, give full play to the advantages of labor disputes mediation big linkage, to sub-part management responsible person for the mediation of the person in charge of the area of the emergence of various types of labor disputes disputes for rapid mediation, while actively improving the collective complaints rapid processing mechanism, the contradictions in a timely and rapid resolution at the grassroots level, nipped in the bud.
Summary of the work of the people's service center staff 2
Township as one of the pilot townships to expand the power of the townships, through the integration of functions, the formation of the people's service center, centralized acceptance of the relationship between the people's administrative approval and public **** service matters, so that it has become the people's service of the integrated platform, to carry out the window of the public **** service and to promote the openness of the government carriers.
Sound institutions, strengthen the organization of the township party committee, the government attaches great importance to the 20 - November officially set up a "township people service center", people center is located in the township center location, convenient transportation, an area of 200 square meters. The leadership of the class visit and convenient service center with class arrangements into one, the formation of the main leader personally grasp, the leaders in charge of the specific grasp of the work of the implementation pattern.
1, optimize the process, improve efficiency.
My township will be involved in the masses for approval and service matters into the people's service center centralized processing, the establishment of external window stations include: urban management and sanitation, water management, forestry management, agriculture, land and urban construction, marriage registration, civil insurance, comprehensive treatment and petition, financial and agricultural, cultural and broadcasting, labor and employment, industry and trade, family planning services, such as thirteen positions, to accept the The management of the unified.
Clerks are in accordance with the principle of convenience, openness, efficiency, and administration in accordance with the law, to undertake their respective business acceptance, closure and response. Where the enterprise, the masses production and life closely related to the approval, public **** service matters, including grass-roots station approval of matters, the township government approval, public **** services and other matters, are stationed in the convenience of the center centralized, joint, unified processing.
At the same time, the township 7 villages have 3 villages have been set up in accordance with local conditions of the village people service center, 4 villages set up a village people service station, by the village clerical part-time agent, a clear and specific person in charge of the implementation of the center responsible for the implementation of the responsibilities of the person in charge of the center and the window staff, specifically to help the masses on behalf of the application of the ability to do things, and by the township uniformly printed duty records to improve the standardized process of the formation of the village linkage The first time I saw this, I had to go back to the office and get a new one.
2, do a good job of public affairs, improve matters.
I Township seriously do a good job in the township, village-level government affairs open content directory review, improve and publish the work, clear government affairs, village affairs open content, form, time limit, scope, review procedures and responsibility for the department, and timely updating.
In order to make the people's service center really play a role in facilitating and benefiting the people, our township from the strengthening of management, improve the system to start, and effectively implement the "eight open", namely: the basis for open, open, open conditions, open, open, open procedures, open time frame, open, open, open, open, open, open, open, open, open, open, open, open, open, open, open, open, open, open, open, open, open, open; the implementation of the "five provisions". "Five provisions", namely: general matters directly, special matters commitment to deal with, major matters jointly, reported matters responsible for handling, control matters clear answer.
Sound system, deepen the service in accordance with the requirements of a beautiful environment, order, unity and standardization of the office door signage, staff seat cards, out of the office to inform the internal management of the unit's open government columns have been standardized, standardized construction. Each office job duties, job agents, office procedures guide map are publicized on the wall.
First, the establishment of a sound system, that is, the first responsibility system, a one-time notification system, a time limit system, accountability system and complaint reporting, "ab post" mode of work and other systems, the duties of each job and the workflow of all the wall. Second, strict attendance system. All staff must sign in according to the normal commuting time, clear people's service center responsible for the specific duties and window staff, and developed a specific staff assessment methods.
Assessment of rewards and punishments for the people's service center 's normal operation provides a guarantee; Third, the hall set up a post schematic, hanging on the post, take ab post approach to ensure that the working day are people to work, our staff in the working time without empty post, slipping post and string of posts phenomenon, to do a civilized language, enthusiasm and initiative, patience and meticulous publicity and explanation, never appeared with the phenomenon of the masses quarrel, by the unanimous praise;
The people's service center is the first time in the world that the people's service center is the first time in the world that the people's service center is the first time in the world. The fourth is to establish and improve the hall reception, the whole process on behalf of the Office, delayed processing, appointment processing, door-to-door processing, information query, policies and regulations and other standardized service system, extending the service chain, through the e-government system that means that the information network and other means to achieve the villagers on behalf of the Office of the interoperability of the interconnections.
Citizen Service Center is a government service to the community, service to the masses of the "window", is the party and the government to contact the masses of the bridge and link, is the new situation to improve the effective carrier of the ruling capacity building. Therefore, my township is placed to facilitate the masses to do the paper, pen and guide, prepare tables and chairs, newspapers and magazines, in terms of the masses to come to work; two is the production of the people's contact card and the establishment of the open column, the opinion book, all party and government leaders, stations and offices responsible for the people's service center clerks corresponding duties, scope of business, contact phone number for the public, to facilitate the work of the masses.
Summary of the work of the people's service center staff 3Hulu Township Party Committee, the township government actively around the municipal party committee, the municipal government put forward the "construction of a strong and famous city" of the overall requirements, and conscientiously study and implement the spirit of the 18th National Congress, and conscientiously carry out the party's mass line of education and practice activities in accordance with the "beautiful Hulu", humanistic Hulu, characteristics of Hulu, and the "beautiful Hulu". The development of "beautiful Hu Lu, humanities Hu Lu, characteristics of Hu Lu" idea, clear town of new rural construction indicators, one by one, the breakdown of tasks, the implementation of the responsibility of the leadership of the responsible person, after the town up and down the *** with the efforts of the work in 20 - years has been steadily advancing.
1, focus on agricultural development
To develop, agriculture is fundamental, the town party committee, the town government has always been the agriculture as the town's top priority work to grasp, is committed to optimizing the development of modern agriculture environment and agricultural infrastructure. Grasping the weak, clear advantages, efforts to boost the town's agricultural economy and fast development.
First, accelerate the development of modern agriculture. Fully guarantee the construction of food production functional areas and modern agricultural parks, the implementation of the "food security responsibility system", to complete the requirements of the municipal government, the total annual output of grain 8080 tons, sowing area of 25,500 acres. Agricultural product quality and safety is guaranteed, complete the city agricultural bureau requirements of 200 batches of draw, are up to the standard reported. Completion of the city electric university training more than 80 people, the city driving school training 125 people, the township organized training more than 300 people.
Second, improve the agricultural infrastructure. Has been reported to the village of Liming, Xia Chengli village, Xikou, Xinzhou, Qunli, Haili, Yanshan 7 villages of agricultural renovation projects, the preliminary work has been carried out, Xikou, Xia Chengli, Xinzhou, Haili *** counting the completion of the renovation of the house 13600 square meters. Grasp the meteorological disaster prevention and mitigation standardized construction, has successfully completed the meteorological disaster prevention and mitigation standard model village construction.
Implementation of the four sides of the three work, do a good job of greening ecological work in our town, to complete the annual plains greening task of 350 acres, Dongshan Village, a new creation - the city of greening demonstration villages, Caizhai Village, Dongshan Village, to create a - the city of greening demonstration villages. Construction of ten special fruit road, the greening of the ten connecting roads between the villages using fruit tree planting, **** invested 1 million yuan, planting varieties of fragrant foam, pomegranate, prunes, kumquats, loquats, etc., ornamental and practical at the same time.
2, focus on the construction of beautiful countryside
First, the comprehensive promotion of environmental remediation. Mobilizing party members and cadres, village representatives, the masses actively participate, focusing on the Baixi River along the coast, along the highway, the village ditches and ponds to clean up and rectify. As of November 18, the town **** dealt with all kinds of living garbage 5320.4 tons, 1602.4 tons of construction waste, cleaning up 340 ponds, 393 stinky ditches, cleaning the river 28020 meters.
Comprehensively launched the town's integrated treatment of living garbage collection and transportation, 30 natural villages into the scope of centralized garbage removal. The establishment of long-term mechanism of rural environmental health, pig farm pollution special rectification work, has completed the four pig farms rectification. Town sewage treatment plant investment of more than 1 million for upgrading and renovation, complete the ecological pool seepage control and triangular pool seepage control and reinforcement project renovation, has been opened.
The second is to fully promote the White River remediation and small and medium-sized river remediation project. Baixi River remediation project with a total investment of 29.86 million yuan, the new (reinforced) embankment 5.5 kilometers, a traffic bridge, drainage box culvert 2, drainage culverts 6. Currently has completed 90% of the total project progress, is scheduled to be completed by the end of December 20--year. Small and medium-sized river remediation project, with a total investment of 30 million yuan, has been in mid-October into the construction, at present, Dongkeng, Liming pit, Baifeng pit, on the Axi, Xiguankeng Baixi village section of the river has been started one after another, for the Spring Festival before the completion of 50% of the project.
Third, the solid advancement of rural land consolidation work. In accordance with the municipal government's "812" land remediation project detailed indicators, follow the objectives and uses of the land use master plan, land consolidation, reclamation, development and urban and rural construction land use increase and decrease hooks as a platform, to promote the field, water, roads, forests, villages comprehensive remediation, improve rural production, living conditions. At present has completed the Xikou village rural land reclamation remediation project 5 acres.
Fourth, the solid promotion of rural sewage remediation work. According to the municipal party committee, the municipal government put forward this year to realize the administrative village life sewage treatment facilities full coverage of the work goal, the town plans to complete 22 villages of rural life sewage treatment work. At present, the 22 villages of the design, budget, valuation and other preliminary work has been completed, has completed the bidding 15, is bidding publicity 2, into the construction of 7, plans to be basically completed before the Spring Festival. In addition, combined with the characteristics of mountainous villages, in the village of Dock Ge carried out a sewage purification bad treatment process pilot work.
3, focusing on the construction of rural public **** service
First, the construction of the ancient street of Caijia as the focus, pay close attention to the protection and development of the ancient dwellings. In order to do a good job of protection and utilization of the ancient village of Caizhai, the establishment of the town government in Caizhai workstation, and solidly promote the smooth progress of Caizhai work. Successfully declared the third batch of Chinese traditional ancient villages. Are declaring the creation of provincial historical and cultural villages.
So far, has completed the ancient wood long embankment, the new street renovation, the village entrance renovation, power grid renovation, part of the housing recovery and demolition, the ancient street restoration, food market relocation, rows of hall repairs and other large and small more than 10 projects. Are planning and carrying out a mile and nine bridges, the internal transformation of the old street, greening, housing, such as lowering the project.
The second is to accelerate the construction of rural cultural facilities. Our town six villages built a cultural hall, through a series of colorful activities, so that the cultural hall has become the main position to promote the socialist core value system, and become the main stage of the villagers' cultural and recreational activities. This year, the village cultural hall held more than 10 times the people's lecture hall, moral lecture hall, but also held the initiation of etiquette, respect for the elderly etiquette, the Golden Wedding Ceremony and other special activities, set off advocating civilized etiquette of the boom, and in the CCTV World of the Morning News column to report.
In the "go ugly Yang good" socialist core values learning and practicing thematic activities, cultural halls as the main battlefield, the distribution of nearly 10,000 copies of the initiative, the collection and collation of old stories, new stories, good stories, mobilizing families to sun family training, and promote the cultivation of socialist core values in rural areas of the general formation.
Third, pay close attention to the work of rural medical insurance. Do a good job of village-level convenience service platform construction, the written interviews recruited by the village village agent, and organized business training 3 times. Carry out the annual labor inspection of 80 enterprises, employers labor and social insurance inspections to urge enterprises and employees to sign a good labor contract, to protect the legitimate rights and interests of both sides of the employer. Seriously do a good job of collecting rural medical insurance premiums. The town of 18 administrative villages **** completed the number of participants 20372 people, the collection of medical insurance premiums 6,776,150 yuan, the participation rate of 97.7%, an increase of 1.5%.
Fourth, the service of rural network highway construction. Efforts to complete the municipal indicators, improve the construction of rural highway facilities, to protect the needs of farmers traveling. Throughout the year has been completed Gezhai Village on the top of the dock to the top of the ridge section of the road hardening 1.4km, complete the Xinzhou to Hongjiang village road hardening project 0.8km.