The hall has a professional service team and advanced facilities and equipment, is committed to providing the public with a full range of social security consulting, processing and inquiry services.
I. Basic Information of the Service Hall
The service hall of Zhanjiang Social Security Center is located in the prosperous part of the city with convenient transportation, which makes it convenient for the public to go there to handle social security business. The hall is equipped with a number of service windows covering a variety of business areas such as social security counseling, insurance registration, social security benefits claim. In addition, the hall is also equipped with self-service inquiry equipment, which is convenient for the public to inquire about their personal social security information at any time.
2. Service contents of the service hall
1. Social security consultation: The staff of the hall has rich knowledge of social security, and is capable of answering questions from the public on social security policies, treatment standards, and conditions for enrollment.
2. Registration: Citizens can register for various types of social insurance in the service hall, including pension insurance, medical insurance, unemployment insurance and so on.
3. Claiming social security benefits: Eligible citizens can submit documents for claiming social security benefits, such as pension and reimbursement of medical expenses, at the hall.
Third, the hall's special services
1. Appointment service: Citizens can make an appointment for social security business in advance by phone, Internet and other means to reduce the waiting time in line.
2. Green Channel: For special groups such as the elderly and the disabled, the service hall has a green channel to provide priority service.
3. Extended service: To meet the needs of the public, the service hall provides extended service at specific time slots to make it convenient for the public to do business after work.
Fourth, the service quality of the service hall
Zhanjiang City Social Security Center service hall focuses on improving the quality of service, through regular training, assessment and other ways to improve the staff's business level and service awareness. At the same time, the hall has also established a complaint handling mechanism to deal with the problems reflected by the public in a timely manner to ensure that the public enjoy quality social security services.
In summary:
The service hall of Zhanjiang Social Security Center, as an important window for the management and service of social insurance affairs in Zhanjiang City, provides the public with convenient and efficient social security services. Equipped with a professional service team and advanced facilities and equipment, the hall covers a wide range of business areas such as social security counseling, registration for insurance, and claiming social security benefits. At the same time, the hall has also introduced special services such as reservation service, green channel and extended service to meet the different needs of the public. By constantly improving the quality of services, the Zhanjiang Social Security Center Service Hall is committed to providing a full range of social security services to the public, so that the public can enjoy better social security.
Legal basis:
The Social Insurance Law of the People's Republic of China
Article 7 stipulates:
The social insurance administrative department of the State Council shall be responsible for the administration of social insurance throughout the country, and other relevant departments of the State Council shall be responsible for the social insurance work concerned within their respective areas of responsibility. The social insurance administrative departments of the local people's governments at or above the county level are responsible for the administration of social insurance in their own administrative areas, and other relevant departments of the local people's governments at or above the county level are responsible for the relevant social insurance work within their respective areas of responsibility.
Article 8 states:
Social insurance agencies provide social insurance services and are responsible for the registration of social insurance, the recording of individual rights and interests, and the payment of social insurance benefits.