Hotels belong to the service industry among the eight industries. Service industry is a general term for industries in the electronic information age. The concept of service industry is still controversial in the theoretical world. It is generally believed that the service industry refers to the collection of production sectors and enterprises engaged in service products.
The service industry includes software and information technology services, information transmission, warehousing and postal services, leasing, scientific research and technical services, financial services, water conservancy, environment, public **** facilities management, residential services, repair, education and other businesses.
Expanded information:
The most basic feature of the service industry's economic activity is the close integration of the production, exchange and consumption of service products. As a result, the formation of its business characteristics:
① Wide range. Because the service industry to social production, circulation, consumption of service products should be operated. Therefore, there is no restriction on the types of business. The service industry can operate anywhere, and thus there is no geographical limitation. In the social division of labor, it is the industry with the widest range of business and the widest range of activities.
②Integrated services. Consumer needs are linked. Such as hotels in addition to accommodation, but also need to have communication, transportation, food, laundry, hairdressing, shopping, medical and other services. Large-scale service enterprises generally take a comprehensive approach; small service enterprises to take the form of professional business, and the same area of the professional service enterprises are bound to contact each other in order to form a comprehensive service capacity.
3 business is highly technical.
④Decentralization and localization. Most of the service industry directly serves the consumers, and the consumption is decentralized. Therefore, the service industry is generally decentralized. Different natural and social conditions around the different economic and cultural development of certain differences, especially for some of the life service industry, local color is strong, so the service industry has a strong local.
Hotel service:
Hotel business activities from the essence, and does not produce and sell tangible material products, but by virtue of the material facilities to provide guests with an intangible service, the guests ultimately get only a service utility and service process of an experience.
So, in the business activities of hotels and restaurants, hotels to provide services and guests to consume the process of service in the same time and space, guests can only enjoy the scene, generally can not be taken away, but the hotel can not be tested in advance and storage, of course, intangible services, no patent can be said.
Baidu Encyclopedia-Service Industry
Baidu Encyclopedia-Hotel