Samsung cell phone common problem solution

Hello Samsung users: According to your description, we suggest you

check the gesture sensing function

1. Check whether to enable the gesture sensing function: Settings - My Device - Motion & Gesture - Gesture Sensing

Press and hold the icon to move left and right

2. Press and hold the icon to move left and right: Home screen/Apps list/S Calendar

Palm slide Answer calls: Palm must slide the sensor to answer

3. Answer calls: Palm must slide the sensor to answer

Move apps up and down

4. Move up and down: Internet/Email, Gallery/Internet/Music player/Music on lock screen/S Memo Above apps all need to slide palm over the top sensor of the phone

Backup data to restore factory settings

5. If you still can't operate, back up your phone data (phonebook, SMS, multimedia files, etc.) and restore factory settings (go to Phone Settings - Accounts - Reset - Restore Factory Settings) If the problem of restoring factory settings still exists, it is recommended that you send your phone to the nearest Samsung service center for testing and further processing.

Appointment for in-store repair

You are recommended to make an appointment for in-store repair on Samsung's website to enjoy the priority repair service:/pre-bookingAfter the appointment is successfully made, please visit the service center where you have made the appointment on time with your machine, invoice, and warranty card.

Multi-channel support

For assistance, please visit support.samsung.com.cn, the official website for multi-channel support!