I. Standard
All in the interests of the company, unity and cooperation, hard work, enterprising, study the business, and constantly improve the sense of service, in order to win customer satisfaction and keep the company's commercial secrets, for the company to achieve good economic and social benefits to make due contribution.
Two, grooming
Employee grooming is related to the company's image and reputation, but also the specific embodiment of the company's management level.
(a) Employees must enter the workplace with full enthusiasm for work, working hours should maintain a good mental outlook, civilized language, decent behavior;
(b) on duty employees must maintain good personal hygiene, not too long nails, body and mouth must not have a bad smell (no alcohol and the use of stimulating odors of the food before going to work)
(c) Employees must speak Mandarin during working hours; clothing should always be kept clean and flat, male employees are not allowed to wear slippers, cloth shoes, open-toe sandals into the office area during office hours.
(d) Employees' hairstyles should be generous and dignified and combed neatly, hair should be kept clean, and no strange hairstyles should be left.
Three, behavioral norms
In order to ensure that the work order, employees should comply with the following behavioral norms
(a) employees in accordance with the company's prescribed time to and from work and sign in;
(b) to receive the work phone, the tone of voice should be gentle, the words should be courteous and succinct, strict implementation of the post norms, for the department of the other employees or the other departments of the telephone has the (C) employees on duty, are not allowed to read non-working newspapers and magazines; not allowed to use the company's computers to do other activities with the work of the officials (eg: chatting, online games, etc.), once found to impose a fine of 200 yuan;
(D) employees on duty, are not allowed to deal with things unrelated to the work, are not allowed to crosstalk, off-duty; prohibited from playing private phone calls for a long time, strictly prohibited for personal reasons, and the company is not allowed to use the company's computer to do other activities (such as: chatting, online games, etc.). Private phone calls and long-distance calls for personal reasons are strictly prohibited. In addition to the provisions of the personnel, other people shall not easily in the company's Internet, such as special needs, need to be agreed by the manager or supervisor can be.
(E) employees shall be required to hand over any items picked up in the company in a timely manner; care of office equipment, saving office supplies, before leaving work should be turned off in a timely manner (including computers, lights, etc.), close the doors and windows, so as to avoid unnecessary losses, is strictly prohibited to use the company's computers and other equipment
preparation for the handling of private pictures, documents, photos, etc., or printing and other activities unrelated to work. Violation of this provision will be fined 500-1000 yuan;
(F) employees should absolutely follow the company's confidentiality system, without the approval of the manager, shall not be the company's technology, information, plans, decisions and other commercial secrets to other non-related personnel or even employees outside the company leakage, copying or sending, once found, seriously dealt with for the seriousness of the circumstances and consequences, the company will reserve the right to further pursue their legal responsibilities. will reserve the right to further pursue its legal responsibility.
(VII) If the staff without special reasons, should quickly rush to the company to complete the work task; if the contact is not available, and the company caused damage or delay workers, depending on the circumstances of the severity of the case were in the warning, fines and other penalties.
(viii) employees in case of special circumstances can not come to work, must be in advance in accordance with the provisions of the company's leave of absence procedures for leave of absence.
(ix) Employees shall promptly notify the department manager and the office of any changes in the following personal circumstances;
1. Residential address and telephone number.
2. Any means of contact in the event of accidents and special circumstances.
(J) the company's employees personal income, various reimbursements, benefits, etc. shall not be informed to others, otherwise the company will be removed from the treatment.
(xi) employees must comply with the company and the department to develop a variety of management systems and job responsibilities.
(xii) Employees are strictly prohibited from working part-time, if found, the company reserves the right to dismiss at any time, and the employee is not entitled to part-time wages and bonuses during the period.
Chapter III: Attendance Regulations
I. General
(1) The supervisor is responsible for the company's attendance work, including the interpretation and improvement of the system, the organization to check and analyze the implementation of attendance and management, and the 25th of the month, the statistics of the previous month's attendance.
(2) Attendance includes attendance, tardiness, early departure, absenteeism, personal leave, sick leave, marriage leave, funeral leave, legal holidays.
Two, daily attendance regulations attendance system
(a), the weekly working hours are: Monday - Saturday.
(ii), the daily working hours are: 8:00 a.m. - 12:00 p.m.; 2:00 p.m. - 6:00 p.m.; all the personnel of the Company sign in according to the regulations.
(3), employees should consciously abide by the time to and from work, to the work time I have not yet arrived at work, that is, late; where not to the end of the day, leave work early, that is, early departure, early departure on the day by absenteeism. The actual arrival and departure time are based on the attendance record time.
(4), employees working overtime for special reasons more than 12:00 p.m., the next morning can be postponed for half an hour to work;
(5), out on business can not be signed on time in the case of direct supervisor approved by the leadership of the direct supervision of the signatures of the leadership of the direct supervisor, to the office for the record, or else is considered absenteeism; if the leadership of the direct supervision of the issuance of false certificates will bear The company will penalize them according to the severity of the case.
(F), employees must apply for leave one day in advance, the manager approved by the Personnel Department for the record. The leave of absence, sick leave is unpaid leave, that is, employees take leave during the period, without pay;
(VII), the penalty for tardiness and early departure
1, late or early departure 3 times, 15 minutes or less than a fine of 30 yuan, 15 minutes-30 minutes or less than a fine of 50 yuan, 30-60 minutes of a fine of 100 yuan, half an hour Above is treated as absenteeism for half a day.
2. A fine of 50 yuan will be imposed for not signing in once.
3, where the monthly late or early departure of more than two, depending on the severity of the case to remind, warn, list and other sanctions, repeated offenders removed.
Third, the penalty for absenteeism
1, not in accordance with the required procedures for leave or unauthorized absence from work for more than one hour and a variety of leave overdue without renewing the leave of absenteeism;
2, late or leave early more than one hour and without a valid reason for the replacement of leave is considered absenteeism.
3, entrusted or instead of other people to sign in, once found, both parties to absenteeism, while a fine of 300 yuan.
4, disobedience to the company's post deployment and refused not to go to work according to absenteeism.
5, the employee unexplained absenteeism once deducted RMB 100 yuan, two deductions of RMB 300 yuan, two consecutive days of miners, or a year of absenteeism accumulated three days, the company will be dismissed.
6, all leave must fill out the "leave application form" and reported to the office, special reasons for telephone notification of the office, otherwise regarded as absenteeism.
7, such as the need to go out in advance to the office to explain the reasons for going out, otherwise regarded as early departure.
※ Department heads in violation of the provisions of the above standards double the penalty.
4, daily regulations
1, the company's internal staff are not allowed to use disposable cups to drink, if found, a fine of 50 yuan.
Fifth, leave provisions
Unless special circumstances, employees must go through the leave procedures in advance, to the office to get the "leave application form", and in accordance with the authority of the personnel to give the approval to take effect; otherwise, according to the treatment of absenteeism.
1, employees due to illness or non-work-related injuries within one day of leave, should make up for the leave procedures;
2, employees due to illness or non-work-related injuries more than one day of leave, must hold a hospital-issued sick leave certificate for leave procedures, consecutive sick leave of 3 days or less directly by the immediate supervisor of the superior approved more than 3 days by the supervisor of the leadership approval.
3, the employee to the hospital is considered sick leave, the actual departure time to fill out a sick leave application form for leave procedures.
4, the employee's medical period is calculated from the date of sick leave.
Sixth, the provisions of the leave of absence
1, the employee must be personally dealt with due to personal matters, can apply for leave of absence. The leave of absence must be one day in advance to the department to submit a written application for the appropriate leave procedures;
2, the expiration of the leave period, such as the need to extend, should be in advance for the leave procedures, approved by the extension of the leave. In case of emergency can not be handled beforehand, can use communication methods to report to the appropriate supervisor, and then make up for the formalities;
3, employees late for special reasons, after making up for the leave of absence can be treated as a leave of absence;
4, the employee continuous leave of absence of two days or less directly in charge of the supervisor's approval, more than two days by the supervisor to approve the leadership.
5. Sick leave and personal leave are unpaid leave.
Seven, overtime regulations
1, the Company, because of the need for work, may be outside the office hours of the designated staff overtime, such as employees without special reasons for refusing to work overtime to the company's losses or delays in the work of workers, depending on the severity of the case were in a criticized, fined, and removed from the name of the penalties.
2, employees fill in the overtime work after the "overtime record sheet" approved by the department manager, and then approved by the competent leader, the record sheet will be returned to the office for the record. The company will not affect the work of the premise, by the supervisor to arrange the shift.
3. Sign the card when you leave according to the regulations.
4, overtime work on public holidays can be compensatory time off, compensatory time off by the supervisor to approve the arrangements, to the office for the record office without the record will not be recognized.
Chapter IV: the purchase of office supplies
1, a unified limited, control the specifications of the supplies as well as savings in spending, all office supplies should be purchased by the Office of the unified purchase.
2, the number of purchases: according to the office supplies inventory and consumption levels, reported to the director of the office, to determine the number of purchases must be made in writing to make a formal application for approval by the manager in charge of the company to determine the notification of the delivery unit in the specified time will be sent to the company with the office.
3, procurement methods: in the case of office supplies inventory is not much or the relevant departments to put forward special needs in accordance with the principle of minimizing the cost of ordering the required office supplies.
4, payment: receipt of office supplies, against the order form to issue an invoice for payment, signed by the supervisor and the competent department manager, and then forwarded to the person in charge of the cashier to pay or settlement.
5, issued: office supplies in principle by the company's unified procurement, distributed to the departments, if there are special circumstances, allowing departments to put forward the "application for office supplies" under the premise of the nearest procurement, in this case, the office supplies management department has the right to review.
Long-term distribution of office supplies
One, the company in order to standardize the distribution of office supplies, specially formulated this provision.
Second, the company's departments should be based on the principle of saving to receive and use office supplies.
Three, each department shall designate a person to manage office supplies.
Four, each department will be required before the 31st of each month, the next month's office supplies plan reported to the office, the office on the 6th of each month before the issuance of a one-time distribution of office supplies required by each department.
V. Procurement staff must be purchased according to the needs of the program to ensure quality.
Sixth, office supplies should be stored and issued in a timely manner to record the account, so that the account matches.
VII, no one without permission shall not be privately misappropriated office supplies and other materials, items should be clear categories, neatly placed.
Long-term management of office supplies
One, in order to standardize the management of office supplies, the development of this system.
Second, the office supplies referred to in this system for the consumables, management consumables, recycling management products and management of four kinds of products.
1, consumables: pencils, glue, tape, pins, pins, notebooks, copy paper, labels, clips, erasers and so on.
2, management consumables: signing pens, highlighters, correction fluid, batteries and so on.
3, recycling management products: ink cartridges, toner, ribbon and so on. All used paper should not be torn up by themselves, and all of them should be handed over to the front desk for registration in order to be used.
4, management products: scissors, utility knives, staplers, staple opener, ruler, punching machine, pens and so on.
3. Consumables should be limited to the use of personnel, since the third issuance, the old must be replaced by the new, but purely consumable goods are not subject to this limit.
Fourth, the transfer of management goods, if faulty or damaged, should be replaced with new ones, if found missing, the personnel in charge will pay compensation according to the price.
Chapter V: salesman system
One, the salesman needs to write a daily business log, organize their own range of business information, weekly business weekly report needs to be written, at any time to accept the inspection of the supervisor;
Two, the salesman did not write a log, weekly report, a fine of 10 yuan each time, three times a month, did not write a log, weekly report of the person remembered once, a fine of 50 dollars, five times a month! Failure to write logs, weekly reports are treated as automatic separation.
Third, the general manager of the general manager to check the log, weekly report and the business director did not make the relevant treatment of the salesman, the business director each time a fine of 30 yuan.
Chapter VI: technician system
I, technicians every Monday to hand in the week's plan, and every day before leaving work to write a work log and put it on the work surface for inspection;
Two, the technician did not write a log, weekly report, each fine of 10 yuan, three times a month without writing a log, weekly report of a demerit, a fine of 50 yuan, five times a month without writing a log, weekly report of the person according to the automatic separation from service The person who fails to write logs and weekly reports for five times a month is regarded as automatically leaving.
Third, the general manager of the general manager to check the log, weekly report and the business director did not make the relevant processing of the salesman, the business director each time a fine of 30 yuan.
Chapter VII: Health System
One, noon in the company meals, meals should be the first time to deal with the lunch box and sundries left behind after the meal;
Two, actively participate in the company's every cleaning, usually to keep personal desk and computer desk clean and tidy, and strictly eliminate paper, magazines, tools and other items littered;
Three, the company is strictly prohibited spitting, spitting, spitting, spitting, spitting, spitting, spitting, spitting, spitting, spitting, spitting, spitting, spitting. Spitting and littering are strictly prohibited.
Chapter VIII: Personnel Management System
One, the first day of the personnel should be required to carefully fill out the prospective employee files, such as found in the personal data filled out any fabrication, fictitious, etc., the company will be unconditionally dismissed;
Two, the official staff for special reasons to leave, must be one month in advance to the manager to submit an application for resignation, or else the company will not be dealt with salary settlement and other Resignation procedures. Employees leaving the company, should return all company property, hardware information, equipment and keys to the company.
Chapter IX: Vacation System
I. Statutory holidays announced by the state;
II. Marriage leave: Employees are entitled to five days of unpaid marriage leave, two more days for those in foreign counties and cities, and three more days for those in foreign provinces, and the employees applying for marriage leave are required to present marriage certificates or valid certificates;
III. Bereavement leave: Employees in the event of bereavement of their immediate family members are entitled to three days of unpaid leave, two more days for those in foreign counties and cities, and two more days for those in foreign provinces, and the employees applying for marriage leave must present marriage certificates or valid certificates;
III. The more two days for those in foreign counties and cities, the more three days for those in foreign provinces.
Fourth, maternity leave: the company's female employees, can enjoy unpaid maternity leave, leave for four weeks after delivery, the first child of more than two years of continuous employment maternity leave, you can enjoy 2 / 3 of the base salary of the basic salary of the maternity leave.
V. Work-related injuries and holidays in accordance with labor laws.